Omnisend

JUNE 8, 2021

However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up. In this piece, we’ll cover what it means to create a data-driven customer retention strategy.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

lateshipment

MAY 21, 2021

Did you know that the average Customer Retention Rate (CRR) is just around 35% for eCommerce businesses. Just take a look at these stats 65% of a company’s business can be credited to existing customers. Companies have to spend 7 times more to get a new customer than to retain an existing one. Leverage email marketing.

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Customer Retention eCommerce Customer Social Media 130

Omnisend

FEBRUARY 8, 2021

3 Improve your paid targeting by syncing your most valuable customers. Customer lifecycle stages can also be used to help you build consistent customer messaging on paid channels like Facebook and Google. Improve your retention with customer lifecycle stages. Not an Omnisend customer yet?

Customer Retention 97

Customer Retention Improvements Customer Channel 97

Omniconvert

AUGUST 25, 2020

The post How Technology Can Improve Customer Retention in Your eCommerce Store appeared first on ECOMMERCE GROWTH Blog. New technologies are dramatically reshaping a lot of industries like learning, healthcare, and, certainly, e-commerce. Innovations can help you retain.

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Customer Retention eCommerce Technology Improvements 78

SheerID

AUGUST 9, 2022

Learn more about how your business can leverage zero-party data to improve customer retention with SheerID.

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Customer Retention Customer Improvements Customer Loyalty 88

Omniconvert

DECEMBER 17, 2020

With so many distractions in today’s fast-paced world, customer experience needs to be front and centre of your online marketing. The post How to deliver a great website experience and improve customer retention rate appeared first on Omniconvert Ecommerce Growth Blog.

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Customer Retention Improvements Customer Customer Experience 78

365 Retail

DECEMBER 20, 2023

What is customer retention? Customer retention refers to a company’s capacity to convert purchasers into repeat customers, preventing them from purchasing from a rival. Why is customer retention crucial for businesses?

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Customer Retention Customer Customer Loyalty Merchant Services 52

Bootstrapping Ecommerce

NOVEMBER 6, 2018

11 strategies you can use to improve customer retention! You’ll see why they work & services that can help you achieve customer retention for your business. The post 11 Customer Retention Tools for Exponential Growth appeared first on Bootstrapping Ecommerce.

Customer Retention 145

Customer Retention Customer Improvements eCommerce 145

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

Groove

NOVEMBER 12, 2020

Make a great first impression and create a positive experience for your customers by catering to their unique needs. In this blog, we're sharing 5 tips on how to improve customer experience and turn existing customers into repeat purchasers. How To Improve Customer Experience: 5 Tips. Ask For Feedback.

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Customer Experience Improvements Customer Social Media 356

Salsify

JULY 21, 2022

Businesses need new customers to grow. Without the influx of new shoppers, company revenue will stagnate, and ongoing success becomes a challenge.

Customer Retention 147

Customer Retention Improvements Customer 147

Groove

JANUARY 30, 2019

eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value.

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Customer Retention eCommerce Customer Customer Loyalty 265

Omniconvert

OCTOBER 22, 2019

Our main priority as marketers should always be to satisfy our customers and inspire loyalty, by positioning our eCommerce companies as part of a considered set of brands that are immediately recognizable to consumers. We can achieve this through a number of strategic choices.

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Customer Retention Improvements eCommerce Customer 60

Omniconvert

SEPTEMBER 29, 2021

Discover the best tactics you can use to increase customer retention recommended by an eCommerce Strategist and start improving your on-site retention strategy. The post Best Tactics to Increase Customer Retention selected by an eCommerce Strategist appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention eCommerce Customer Recommendation 78

Fabric Blog

MAY 17, 2021

Customer acquisition is vital to brands, but it is only part of the formula for success. If you want your business to remain successful long-term, you need to retain as many customers as possible. You’ve heard that it is cheaper to convince someone to buy again than to find a new customer.

Customer Retention 94

Customer Retention Improvements Technology Customer 94

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? 16 ways to improve Average Order value during the holidays 1.

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X-cart Improvements eCommerce Shipping Costs 130

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more. Share Key Updates with a Company Newsletter.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Kissmetrics

JUNE 15, 2017

Customer retention. Its goal is to retain as many customers as possible. After all, a loyal customer is worth much more than a new customer. Here’s the problem: companies drive customers away with poor customer retention initiatives (or a complete lack of a customer retention strategy!).

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Customer Retention Customer Social Media Customer Loyalty 241

Groove

APRIL 15, 2024

Customer retention through improved customer experience with the user-friendly interface, quick order function and flexible pricing options. More revenue through volume discounts, tiered pricing and the ability to target promotions. The platform is designed to grow with you, so even brand-new businesses can benefit.

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BigCommerce B2B B2C Customer Retention 335

Omniconvert

JUNE 28, 2022

Discover why Customer Behavior Analytics leads to smarter customer acquisition, better customer experience, and improved customer retention. The post Customer Behavior Analysis – Improve Acquisition & Retention with Behavioral Data appeared first on Omniconvert Ecommerce Growth Blog.

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Improvements Customer Retention Customer Customer Experience 78

Fabric Blog

MAY 17, 2021

Customer acquisition is vital to brands, but it is only part of the formula for success. If you want your business to remain successful long-term, you need to retain as many customers as possible. You’ve heard that it is cheaper to convince someone to buy again than to find a new customer.

Customer Retention 52

Customer Retention Improvements Technology Customer 52

CPC Strategy

AUGUST 20, 2018

We focus an enormous amount of resources on acquiring new customers. The post Why Customer Retention Matters (And How to Improve It) appeared first on Retail Performance Marketing Blog - CPC Strategy. Research shows as much as 80% of our marketing budget is spent on.

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Customer Retention Improvements Customer Blog 43

Omnisend

JULY 21, 2020

We know that adding in other channels improves campaign performance–—and lapsed-purchase campaigns are no exception. Try combining email with SMS or push notifications to add a sense of urgency and proximity to your customers. You can’t win back every lapsed-purchaser, but the ones you do may just become life-long loyal customers.

Customer Retention 143

Customer Retention Customer Demo Channel 143

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

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Improvements Payment Services POS Payments 98

Omniconvert

JULY 29, 2020

As a smart business owner, you have realized there is a correlation between customer satisfaction and customer retention. The post How to Improve Customer Satisfaction: Amazing Tips for Retaining Them appeared first on ECOMMERCE GROWTH Blog. This correlation.

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Improvements Customer Retention Customer Blog 78

BigCommerce

JUNE 24, 2020

Do you know what the last customer who bought something from your ecommerce store thought about the product they received?

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eCommerce Improvements Customer Customer Retention 513

365 Retail

AUGUST 5, 2022

Building customer loyalty and improving retention rates are targets many companies strive to achieve. Changing the customer service process can help businesses get one step closer to accomplishing these targets. Business leaders looking for ways to build customer loyalty and improve retention should keep reading.

Customer Loyalty 108

Customer Loyalty Improvements Customer Social Media 108

Retail TouchPoints

JANUARY 29, 2024

But the 2023 survey showed that for approximately three in 10 respondents, omnichannel strategies also are being designed to create practical, bottom-line benefits: 31% of retailers cited improving customer retention as a key omnichannel objective, and 29% identified both reducing returns and making fulfillment services more cost-effective.

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Fulfillment Shipping Costs Omnichannel Retail 285

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. So, what do e-commerce businesses generally do to improve their business’ CLV?

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eCommerce Customer Customer Retention Merchant Services 130

AcquireConvert

AUGUST 2, 2020

As one Shopify blog post points out , a small change in customer retention can significantly boost a store’s revenue. The example shows two stores that have 100 customers purchasing a $10 item every month. So, what can you do to keep customers around? Strategy #1: Focus on making your customers happy.

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Customer Retention Shopify Customer eCommerce 36

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. Companies that invest in a personalized customer service (CS) program will see improvement in both savings and revenue, despite the loss on returns.

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Customer Retention Customer Loyalty B2B Customer 284

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. 7 Steps for a Better Onboarding Client System That Improves Customer Retainment.

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Customer Retention Document Improvements Information 279

Retail TouchPoints

SEPTEMBER 13, 2023

However, an alerts-based system enabled them to confidently identify and cancel orders as needed, thereby avoiding chargebacks and helping to improve the bottom line. Tackling issues that affect the overall customer experience is crucial. Gaurav Mittal is the EVP of Ethoca , a Mastercard company.

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Shipping Costs Payment Services Banking Retail 266

Smile.io

APRIL 13, 2018

Customer retention is the activity that a retailer performs in order to reduce customer churn and improve customer lifetime value produced. Editor’s Note: This post was originally published July 10, 2014 and was updated for accuracy and comprehensiveness on April 13, 2018.

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Customer Retention Customer Improvements Retail 37