Retail TouchPoints

MARCH 27, 2023

Half Price Books has partnered with Reveal Mobile to utilize its geofencing and digital campaign measurement platform to optimize its marketing efforts. ” The partnership with Reveal Mobile is similar to Half Price Books’ approach to growth. . ” . ”

Books 273

Books Customer Retention Social Media Mobile 273

Fabric Blog

DECEMBER 23, 2020

Editor’s Note: This article was inspired by a PRD and mobile app strategy our team created for one of the world’s largest omnichannel fashion retailers.

Mobile 98

Mobile Customer Retention Fashion Omnichannel 98

Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June. Mondelez International Ben Bridge Jeweler Marketplace Strategies & Technologies DRINKS Staples, Inc.

Customer Retention 248

Customer Retention Jewelry Outdoor Fulfillment 248

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Loyalty programs are considered among the best tactics for building customer retention, as they can help increase purchase frequency.

Customer Retention 254

Customer Retention Information Customer Loyalty Mobile 254

Retail TouchPoints

AUGUST 7, 2023

Businesses of all sizes can provide subscription-based services to their customers, offering add-ons and integrations from third-party vendors. Customers benefit from being able to pay as they go for the technology they are consuming. T-Mobile, for example, offers Netflix along with connectivity services, all in one bill.

Subscription 235

Subscription B2B Mobile Customer Experience 235

Demac Media

JULY 12, 2017

We talk a lot about omni-channel in this industry and often we focus on the front-end experiences our customers have since these are the most visual and tactile for us. In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e.

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 21, 2019

Mobile point of sale is relatively new technology, but it is quickly becoming essential or retailers who want to remain competitive in an ever-increasing rapidly evolving retail environment. Here are six reasons to deploy mobile POS today. That will lead to servicing more customers and saving your customers time.

Point of Sale 44

Point of Sale Mobile POS Customer Retention 44

Groove

FEBRUARY 24, 2020

Design for mobile. Not only does on-site search benefit your customers, it also benefits your online business. Increase conversions and improve customer retention by analyzing the keywords customers type in to your search bar. Design For Mobile. Display a unique value proposition. Include a site search bar.

eCommerce 367

eCommerce Mobile Customer Retention Web Design 367

ChannelSale

DECEMBER 4, 2023

Customer Retention Rate The degree to which customers continue to be interested in your brand over time is shown by your customer retention rate. Utilizing strategies like loyalty programs, tailored discounts, and first-rate customer service, this KPI must be raised.

eCommerce 59

eCommerce Shipping Costs Customer Retention eCommerce Marketing 59

Retail TouchPoints

FEBRUARY 2, 2021

Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp. For perspective, only 20% of Americans have WhatsApp on their mobile devices, compared to 93% of Brazilians actively using the app.

Mobile 223

Mobile Customer Retention Games Omnichannel 223

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

Omnichannel 263

Omnichannel Fulfillment Customer Retention Channel 263

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 57

Technology Retail Customer Retention Customer Data 57

Kissmetrics

DECEMBER 11, 2022

Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention. These are the unexpected but highly welcomed emails that encourage better customer retention. The Icing on the Cake Email.

Marketing 275

Marketing Customer Retention White Paper Download 275

iVend

MARCH 14, 2023

iVend Mobile POS Mobile POS in retail engages and delights shoppers. Retailers have to find a way to make the shopping experience more human, engaging and personalised and many are turning to the smart use of retail technology, specifically mobile point of sale, or mPOS. Talk to iVend about mPOS for your stores.

POS 98

POS Point of Sale Mobile Payment Services 98

Retail TouchPoints

JUNE 29, 2021

Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors. Over the course of 2020, retailers increasingly turned to AI-driven technology to optimize their operations and better understand their customers.

Payment Services 229

Payment Services Retail Customer Retention Payments 229

Payoneer

FEBRUARY 22, 2019

While bringing in new customers is important, over 40% of a business’s profits come from existing customers. As a result, customer retention is just as important, if not more so, then acquisition. Put Customer Experience First. A top way to boost customer satisfaction is by offering free shipping.

Customer Retention 20

Customer Retention Customer Shipping Costs Social Media 20

Retail TouchPoints

MAY 8, 2024

But there’s also the elephant in the room, which is that traffic continues to shift to mobile and those experiences are less likely to convert. Mobile delivered 77% of traffic, but only 56% of revenue. Digital marketers must optimize the journey — which is increasingly mobile — not just the screen.

Merchant Services 256

Merchant Services eCommerce Channel Mobile 256

Retail TouchPoints

MARCH 25, 2024

Community If you’re tasked with customer retention and loyalty and are trying to uncover new ways to cultivate community, then this track is for you. How Home Depot is Differentiating its Retail Media Strategy The retail media landscape is evolving at a rapid pace, but The Home Depot was an early adopter in 2018.

Retail 226

Retail Article Omnichannel Customer Experience 226

RTP blog

AUGUST 30, 2019

These key benefits of individualizing the beauty customer experience include: Increased customer retention : Personalizing the beauty customer experience helps position you as an expert in beauty in the eyes of your consumers, a trusted partner who understands their needs. With high margins comes elevated competition.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Sailthru

NOVEMBER 20, 2017

In publishing news, customer retention is now a top priority for The New York Times, which has almost 2.5 The post How Holiday Shoppers Are Going Mobile and The New York Times Is Retaining Subscribers appeared first on Sailthru. In a test of 40,000 people across age groups, The Playwall found that 13.5

Mobile 60

Mobile Gifts Customer Retention Article 60

Smile.io

JULY 7, 2023

Increases customer retention Customer retention is the key to sustainable and long-term growth for ecommerce brands. According to our data at Smile.io , on average, the top 10% of customers spend 2 times more per order than the lower 90%. Blog Mike Rossi 2.

Customer Retention 87

Customer Retention Blog Customer Experience Jewelry 87

Retail TouchPoints

JANUARY 31, 2024

Use Data and Automation to Personalize Your Efforts The demands on customers and marketers are higher than ever, and it takes time and labor to run and grow a business. Let your tools manage some of the heavy lifting and put your ecommerce data to work to tailor your messaging to drive more repeat business and increase customer retention.

Marketing 253

Marketing Customer Retention Shopify Social Media 253

Smile.io

MARCH 8, 2024

Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. Of course, with more mobile devices than ever before, the natural effect of those factors is that more people are using the internet for a variety of reasons, from streaming TV and movies to online purchases.

Social Media 73

Social Media Customer Loyalty Customer Retention eCommerce 73

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Ecommerce Platforms

MARCH 14, 2023

The digital and mobile software applications available from Evercommerce are specifically well-suited to an environment of digital transformation, where customers are looking for more convenient and tech-first approaches to services and sales. There’s also integrated payment processing and a mobile app for offline jobs.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Retail TouchPoints

DECEMBER 20, 2021

By continuing to sell its solutions to other brands and businesses, Mavely will be able to “stay at the forefront of mobile social commerce needs and provide best-in-class solutions, features and insight that will be incorporated into the Nu Skin digital tools,” Smith explained. the strategic investment arm of Nu Skin Enterprises.

Social Media 249

Social Media Customer Retention Technology B2C 249

Kissmetrics

SEPTEMBER 8, 2020

Statista says 52 percent of global internet traffic is mobile. A third of all mobile searches on Google are local. Microsoft says the same thing — 53 percent of mobile searches on Bing have local intent. . Then we see data showing that local searches are growing 50 percent faster than mobile search. and local SEO.

SEO 271

SEO Multi-channel Mobile B2B 271

Kissmetrics

JUNE 29, 2021

Without a customer, you don’t have a business. Without consistent customers , you don’t have a stable business. A little caveat here is businesses should also focus on customer retention , which is different from an acquisition. One of the best ways to get more customers is to have your customers get them for you.

Customer 276

Customer Social Media Customer Retention eCommerce 276

Sailthru

JUNE 1, 2023

Interactive digital experiences can help build brand loyalty while delivering key details about your customer’s interests and future purchase intent. The importance of data to strengthen customer retention and sales is well-known by most businesses. Better personalization leads to stronger engagement and higher ROI.

Travel 78

Travel Customer Retention Demo Recommendation 78

RetailMinded

MAY 16, 2023

Mobile Commerce M-Commerce, short for mobile commerce, is a variation of eCommerce that considers monetary transactions conducted over mobile devices. M-commerce gives businesses access to consumer data, which can be useful for customer retention and product development. This allows them to make better decisions.

Payment Services 52

Payment Services eCommerce Payments Live Chat 52

RTP blog

JANUARY 9, 2019

While it’s great that retailers are focusing their omnichannel efforts on customer retention and acquisition , I see a problem when only one-quarter of companies prioritize reacting more quickly to business/market changes (27%) and localizing assortments/services (22%).

Omnichannel 150

Omnichannel Multi-channel Customer Retention eCommerce 150

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Wednesday: June 06. Break Point: The Reality of US Ecommerce Today.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Retail TouchPoints

SEPTEMBER 21, 2021

Leslie Hand, GVP of IDC Retail Insights, discusses the new parameters of the customer experience: “Think about the enhanced customer experience through one-to-one mobile and one-to-many streaming content personalization capabilities — we’re starting to see that pop up. Put Away the Crystal Ball, Retail’s Future is Clear.

Payments 235

Payments Payment Services Customer Experience Social Media 235

Optimizely

AUGUST 8, 2017

On the first day of eTail East, the sessions are split into three summits: Search Display & Online Media Summit, Email Marketing & Customer Retention Summit, and the Next Gen eCommerce Summit. Learn how these brands are integrating new types of content into their email marketing programs to drive more customer engagement.

Multi-channel 210

Multi-channel lightspeed Channel Customer Retention 210

365 Retail

JANUARY 31, 2022

Whilst adding a raft of new logos in H2 2021 to the roster of brands and retailers already working with MoEngage, including Nestlé, Travelodge and Deutsche Telekom, it was also able to maintain customer retention globally of 97%.

Customer Retention 52

Customer Retention Mobile Technology Channel 52