Groove

APRIL 15, 2024

Customer retention through improved customer experience with the user-friendly interface, quick order function and flexible pricing options. The ability to make more informed decisions through data-driven insights, including robust analytics and reporting capabilities.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

Algopix

JULY 22, 2023

To gain valuable insights into customer behavior, sales patterns, and marketing performance, eCommerce entrepreneurs must rely on advanced analytics and reporting tools. This article explores some of the best analytics and reporting tools available for eCommerce businesses, helping them make informed decisions and drive growth.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Omnisend

SEPTEMBER 30, 2021

To grow your business and achieve your goals, you need to make good use of ecommerce reporting. Now, there are advanced ecommerce reporting tools that make the life of a merchant much easier. Now, there are advanced ecommerce reporting tools that make the life of a merchant much easier.

eCommerce 148

eCommerce Omnichannel Customer Retention Merchant Services 148

Retail TouchPoints

JUNE 15, 2023

These companies, and their award-winning strategies and campaigns, will be featured in more detail in an awards report, running later this June. These companies have implemented new tools and strategies in one or several areas of the brand experience, raising the stakes for their competitors and the entire retail industry.

Customer Retention 213

Customer Retention Jewelry Outdoor Fulfillment 213

Retail TouchPoints

NOVEMBER 18, 2020

Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. According to a recent report by InMoment , 60% of customers make more frequent purchases from brands to which they are loyal. Inform Customers About Product or Service Offerings. Just how can they do that?

Customer Retention 222

Customer Retention Information Customer Loyalty Mobile 222

365 Retail

JANUARY 25, 2024

89 % of businesses are planning to invest in new customer loyalty technology and approaches to improve their customers’ experience in 2024, following a turbulent year for customer retention as brands battled to retain customers amidst a spending crunch. greater than their investment. times their investment.

Customer Retention 111

Customer Retention Customer Loyalty Technology Events 111

Retail TouchPoints

APRIL 5, 2024

As reported , it was revealed that “80% of sports bettors spend up to six hours per day gambling, and that 76% of them wager through apps and websites. A gaming site constantly interacts with its VIP customers, while retailers have intermittent interactions with their VIP customers. There is no leisurely browsing as in retail.

Retail 276

Retail Games Leisure Multi-channel 276

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

Fulfillment 244

Fulfillment Shipping Costs Omnichannel Retail 244

Retail TouchPoints

APRIL 11, 2023

With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. A recent study from Happy Returns reported that 86% of shoppers check a retailer’s return strategy before buying, yet many retailers have been tightening return policies to try and offset losses.

Customer Retention 236

Customer Retention Customer Loyalty B2B Customer 236

Retail TouchPoints

SEPTEMBER 13, 2023

It would fulfill and ship out orders only for them to be reported weeks or months later as fraudulent, ultimately saddling this brand with both the loss of goods and chargeback fees. One leading luxury retailer was able to reduce losses, keep valuable merchandise and avoid the need for chargebacks by doing just this.

Shipping Costs 219

Shipping Costs Payment Services Banking Retail 219

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

Retail TouchPoints

AUGUST 31, 2022

A 25% Q1 sales drop reported in late June 2022 coincided with the departure of CEO Mark Tritton. The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention. The company has been struggling to right itself for several months.

Customer Retention 244

Customer Retention Supplies Operations Fulfillment 244

Retail Technology Review

AUGUST 1, 2017

Retailers' returns policies present critical conversions and customer retention moments in European shoppers' buying journeys, a new report from KPS, an agile transformation consultancy, reveals.

Customer Retention 93

Customer Retention Customer Presentation Retail 93

365 Retail

MAY 29, 2024

Enterprise retailers reported a +4% increase, with 91% now deploying solutions to boost loyalty during the highly engaged post-purchase phase of the customer journey, as well as reducing ‘where is my order’ (WISMO) queries and protecting rates of customer retention.

Management 52

Management Customer Retention Retail Omnichannel 52

lateshipment

FEBRUARY 6, 2024

Profitability: By subtracting Customer Acquisition Costs (CAC) from CLV, a business can determine the profitability of acquiring and retaining customers (a metric known as adjusted CLV or CLV to CAC ratio). What matters is that customers have a low tolerance for delivery issues and will shift to a competitor after one poor experience.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

365 Retail

AUGUST 11, 2023

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests.

Customer Retention 52

Customer Retention Customer eCommerce Retail 52

Omnisend

AUGUST 15, 2021

There’s no denying that customer acquisition is critical to the success of any ecommerce business. No matter your niche, you need a solid customer retention strategy to ensure the sustainability of your entrepreneurial endeavor. Thanks to advancements in ecommerce software, retention metrics are now easy to track and manage.

Customer Retention 148

Customer Retention eCommerce eCommerce Software Electronics 148

Kissmetrics

DECEMBER 11, 2022

According to the latest Blueshift Report , trigger-based marketing emails outperform batch and blast emails by 497%. Behavioral marketing is designed to act on those choices with the kind of engagement that increases conversion rates, grows profits , and vastly improves customer retention. The Icing on the Cake Email.

Marketing 275

Marketing Customer Retention White Paper Download 275

Retail TouchPoints

MAY 7, 2021

The retailer reported a net sales increase of 41.3% At Home plans to retain this momentum with an emphasis new customer retention and growth. At Home is coming off a strong Q4 2021, which ended Jan. to $562 million and a comparable store sales increase of 30.8%

Customer Retention 165

Customer Retention Definition Operations Improvements 165

Omnisend

SEPTEMBER 9, 2021

In this article, we’ll explore insightful sources of ecommerce data and discuss the various types of analytics and reports. It offers a variety of reports, benchmarks, and other analytics tools that can inform your growth hacking strategy with actionable marketing insights. . This helps to drive revenue without lifting a finger.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Omnisend

APRIL 28, 2021

Enter retention marketing—the difference between constantly struggling to attract first-time buyers and comfortably selling to loyal customers. Many will often reference impressive numbers with retention marketing, like how increasing customer retention by 5% leads to a 25% to 95% boost in profits. Post-Purchase.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

Kissmetrics

MARCH 29, 2018

However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. Why would a customer come back? It’s a worthy investment.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Omnisend

AUGUST 17, 2021

Lifecycle Stages takes the guesswork out of customer retention marketing, making it easier to target your customers with relevant messaging. Make use of it to prioritize your marketing toward those who give the greatest impact—improving your efficiency, sales, and customer retention. Retention Reporting.

eCommerce Analytics 148

eCommerce Analytics eCommerce Customer Retention Shopping Carts 148

Omnisend

SEPTEMBER 29, 2021

One of the best ways to do this is by increasing customer retention rates. In this article, we’re going to discuss the best ways to identify customers that are an immediate ecommerce churn risk. Using churn management strategies you’ll be able to quickly prioritize your marketing efforts toward these high-risk customers.

Customer 148

Customer Customer Retention Social Media Merchant Services 148

Retail TouchPoints

JULY 5, 2022

The latest report, which was released in December 2021, found that not only are retailers selling through branded ecommerce sites ( 76% ) and stores ( 65% ), they also are using other channels including social commerce ( 43% ), mobile websites/apps ( 36% ) and marketplaces ( 35% ).

Omnichannel 229

Omnichannel Fulfillment Customer Retention Channel 229

Kissmetrics

APRIL 21, 2021

Omnichannel e-commerce provides a better customer experience and allows your brand to take advantage of new platforms, increase customer retention rates, and boost sales. Omnichannel E-Commerce Strategies Provide a Better Customer Experience. Increase Customer Retention Rates and Sales. Why does that matter?

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 248

Consumer Shipping Costs Customer Retention Information 248

Retail TouchPoints

FEBRUARY 8, 2023

Even companies less dependent on advertising, such as Microsoft, reported a $100 million loss in revenue in its second quarter due to a reduction in ad spending. According to reports from Jungle Scout , 59% of consumers are switching to cheaper alternatives for the product they want. Become active on social media.

Social Media 217

Social Media Retail Customer Retention Consumer 217

Retail TouchPoints

SEPTEMBER 29, 2021

The recurring revenue associated with subscriptions helps businesses that are easily impacted by financial fluctuations, or changing customer sentiments, continue to keep their organization afloat. Subscriptions give businesses access to predictable revenue, increased customer retention and a higher level of brand loyalty.

Subscription 255

Subscription Payment Services Payments Automotive 255

Retail TouchPoints

MAY 8, 2024

Through an analysis of 3,590 websites across 30 countries and 10 industries, Contentsquare reported that overall global ecommerce site performance was relatively bleak in 2023, with 58% of sites reporting drops in site consumption metrics such as page views and time on-site.

Merchant Services 201

Merchant Services eCommerce Channel Mobile 201

Retail TouchPoints

JANUARY 18, 2022

Well-timed special incentives, like social kickbacks and rebates, can inspire customers to re-engage with your program after the holidays and cement their role as brand evangelists. Offer personalized benefits that evolve with customer needs. Personalization is critical to a comprehensive loyalty strategy and customer retention.

Customer Retention 262

Customer Retention Social Media Shipping Point of Sale 262

GetElastic

SEPTEMBER 15, 2021

Customer Loyalty Programs: Almost all B2B marketers strive to find a balance between acquiring new customers and retaining existing customers. However, data shows that: 33% of marketers plan to increase spending on customer acquisition, versus only 18% on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Omnisend

MAY 24, 2021

In this article, we’re going to look at some of the best customer analytics software, learn exactly how it works, and find out how you can use your customer data to implement things like omnichannel marketing and highly personalized automated messaging. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Retention Customer Data Omnichannel 134

Onilab User Guides

JULY 5, 2019

Even though Magento is not a dedicated analytics platform, it uses a decent Magento Reports system that collects, analyzes, and displays the most interesting data about who your customers are, what they do on your site, and what they buy. Key Magento Reports You Need to Understand. Magento reports offer a decent amount of data.

Magento 40

Magento Customer Retention Customer Management 40

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 192

Retail Article Omnichannel Customer Experience 192

Groove

OCTOBER 7, 2022

According to Recharge’s State of Subscription Commerce Report , it was found that 32% of merchants that offer subscriptions chose this model. Over half of merchants surveyed in Recharge’s State of Subscription Commerce Report choose to offer this model, with the exact figure clocking in at 55%. Increase Customer Retention.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195