Retail TouchPoints

AUGUST 31, 2022

The retailer has begun shuttering 150 lower-producing Bed Bath & Beyond stores and plans to cut its workforce by approximately 20% across the corporate and supply chain divisions. The retailer plans to leverage its recently introduced cross-banner Welcome Rewards loyalty program to drive traffic, sales and customer retention.

Customer Retention 279

Customer Retention Supplies Operations Fulfillment 279

Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market.

Fulfillment 206

Fulfillment Operations Shipping Costs Order Fulfillment 206

365 Retail

FEBRUARY 5, 2024

The expo will delve into key industry topics such as streamlining operations, enhancing digital experiences with artificial intelligence (AI) and virtual reality, and improving customer retention and loyalty.

Seminar 113

Seminar Retail Customer Retention eCommerce 113

Retail TouchPoints

JUNE 23, 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the record-setting BTS 2021 season for clothing, classroom supplies and new technology. To meet demand and avoid supply chain-related shortages, some major retailers are bulking up their inventories now.

Payment Services 285

Payment Services eCommerce Payments Retail 285

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

eCommerce 299

eCommerce Supplies Consumer Customer Retention 299

Optimizely

DECEMBER 20, 2018

Need Supply: Market-leading editorial. Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

Retail TouchPoints

SEPTEMBER 30, 2022

These moves mark a significant change of course from the efforts spearheaded by former CEO Mark Tritton, who resigned in June 2022 following a 25% quarterly loss.

Customer Retention 162

Customer Retention Supplies Customer Retail 162

Retail TouchPoints

MARCH 26, 2021

AR provides retailers with new opportunities to offer new and exciting value propositions to customers, differentiate themselves from the competition and drive customer retention. In a world where customers face no shortage of choice, technology will play an important role in how retailers meet the needs of customers.

Customer Experience 311

Customer Experience Technology Customer Fulfillment 311

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. .

Customer Loyalty 218

Customer Loyalty Customer Retail Shipping Costs 218

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire?

Subscription 237

Subscription B2B Mobile Customer Experience 237

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

Subscription 289

Subscription Payment Services Payments Automotive 289

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024.

ACH 256

ACH Multi-channel Technology Customer Retention 256

Wiser

NOVEMBER 29, 2023

By understanding these two distinct promotional strategies , businesses can create a balanced and effective marketing approach that stimulates both demand and supply, ultimately elevating their sales performance. Trade Promotion Trade promotions target the supply chain partners including distributors, wholesalers, and retailers.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

lateshipment

MARCH 9, 2022

This increases to over 30% during times when service congestion is high such as during the recent supply chain crisis and the holiday season. On average, anywhere between 6% and 12% of shipments are usually delayed regardless of carrier. The impact of shipping delays on key metrics.

Shipping Costs 246

Shipping Costs Shipping eCommerce Customer Retention 246

BigCommerce

JUNE 13, 2017

The savings that George can offer through points and rewards encourages customer retention, as well as referrals, and allows the brand to focus on delivering what they do best (selling a great product as an affordable price). DBDPet realized, however, that it was difficult to explain where to buy supplies for the pets they sold.

Shipping Costs 417

Shipping Costs Customer Loyalty Customer Social Media 417

RETAIL MANAGEMENT SOFTWARE

AUGUST 2, 2022

It will help you minimize customer complaints. It will help you reduce customer attrition. It will help you increase customer retention. It will help you increase the number of loyal customers. It will help you increase the number of repeat customers. Predictive Demand and Supply.

Management 84

Management Retail Customer Retention POS 84

Retail TouchPoints

JULY 5, 2022

Prediction 1: Retailers will continue to balance customer acquisition and retention. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ).

Omnichannel 265

Omnichannel Fulfillment Customer Retention Channel 265

Groove

OCTOBER 7, 2022

Merchants can leverage this model with anything from food products such as meal kits and coffee to disposable items like deodorant and cleaning supplies. Increase Customer Retention. By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Shipping Costs 195

Pivotree Blog

JULY 26, 2023

The longer and more complicated the supply chain, the higher the negative impact on the supply chain. For starters, if backorders are not dealt with correctly, they can lead to reduced customer retention and loyalty. Speak to one of our supply chain experts today. Got questions about Pivotree WMS?

Fulfillment 52

Fulfillment Management Improvements Shipping Costs 52

Ecommerce Platforms

MARCH 27, 2023

Here’s what machine learning solutions can do for your ecommerce business: Customer retention Increase in revenue Automation of menial tasks Improved analytics ML solutions can do customer support and optimize sales to drive the bottom line upward, but the biggest benefit of using them is qualitative, not quantitative.

eCommerce 104

eCommerce Payment Services Payments Recommendation 104

Groove

OCTOBER 7, 2022

Merchants can leverage this model with anything from food products such as meal kits and coffee to disposable items like deodorant and cleaning supplies. Increase Customer Retention By creating an incentive-based system that provides value to your customers, they are likely to stick around for longer periods of time.

Subscription 195

Subscription Shopify Merchant Services Payment Services 195

GetElastic

SEPTEMBER 7, 2021

While there are many types of subscriptions (see below), Gartner provides an all-encompassing definition of subscriptions and related terms: A “ subscription” is a contract between a supplier and a customer for the supply of a product or service over an extended period of time.

Subscription 148

Subscription eCommerce Shipping Costs B2B 148

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Today, retailers must handle and sort through vast amounts of data, whether it’s customer details, supplier information, or inventory levels. You need to leverage real-time data and insights to promote intelligent marketing, sales, merchandising, supply chain optimization, and retail strategies. Increase Customer Retention Rate.

Retail 85

Retail Shipping Costs Customer Retention eCommerce 85

Retail TouchPoints

MARCH 30, 2023

When retailers “unlock” that data to drive growth, they can establish a solid foundation to tackle the other strategies, which include customer service extending beyond the call center and those responsible for the supply chain joining the front office. View the session on demand. View the session on demand.

POS 290

POS Omnichannel Webinar Point of Sale 290

Retail TouchPoints

APRIL 23, 2021

Engaging software to take care of repetitive, mundane tasks frees up time to focus on the most crucial aspect of a retail business — customer service. Healthy and timely customer service is crucial to customer retention and business growth. It also leads to enhanced brand value over time.

Retail 231

Retail Operations Customer Retention Order Fulfillment 231

GetElastic

SEPTEMBER 2, 2019

Supply Chain Security. For any ecommerce business, one of the biggest areas of concern is the logistics or supply chain. This improves customer retention and business conversion for online stores. For instance, Amazon is already using powerful warehouse robots for better and more responsive stock management.

Payments 153

Payments Payment Services eCommerce Supplies 153

Smile.io

NOVEMBER 29, 2023

-based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.  In a competitive market where demand consistently exceeds supply, founder Mo Farhadi knew they would have to operate differently to stand out. The solution?

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

lateshipment

OCTOBER 16, 2020

Online businesses on the other hand, need to focus on customer retention and customer experience by pivoting their products or services to fit consumer needs and using technology and social media effectively as returning customers spend 33% more than new customers. Supply-chain issues.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

GetElastic

JULY 22, 2019

Studies show that businesses who adopt this approach have customer retention rates 91 percent higher than competitors who do not. A DOM system makes decisions on the routing of the order based on factors like the location of the supply chain, customer service requirements and the lowest cost of delivery.

Omnichannel 161

Omnichannel Fulfillment Social Media Clothing 161

RetailMinded

MARCH 8, 2023

You can use new technologies and processes to improve supply chain efficiency. Streamline Transport Management Product transport management is an essential part of retail stores because it facilitates the flow of goods from suppliers to customers. If you can’t do this, it can be hard to keep up with the competition.

Order Fulfillment 52

Order Fulfillment Retail Shipping Costs Fulfillment 52

lateshipment

OCTOBER 30, 2023

To help you provide a great post-purchase experience and reap its benefits, we have developed a playbook covering everything you need to know about creating an e-commerce post-purchase strategy that will improve the customer experience and boost customer retention this Holiday Season and beyond.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

OCTOBER 12, 2023

When a customer trusts you, they turn into brand advocates and you could use free word-of-mouth promotion to increase sales and acquire a lifetime customer. Ways to build relationships with your customers Loyalty Programs Customer Retention Activities Collecting the Feedback Post-Purchase Customer Service Omnichannel Messaging 4.

Shipping Costs 130

Shipping Costs X-cart Shipping eCommerce 130

lateshipment

FEBRUARY 26, 2020

Customer loyalty is highly valuable for businesses as studies show increasing customer retention rates by just 5% can increase your profits by more than 25%. Also, repeat customers are nine times more likely to buy from you than leads that have not yet converted.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Algopix

DECEMBER 26, 2023

Every guideline is followed to the letter to ensure a seamless transition from seller to fulfillment center, laying the foundation for a robust and reliable supply chain. The shipment of inventory to Amazon’s fulfillment centers is not just a logistical task; it’s a commitment to safety and security.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Smile.io

SEPTEMBER 20, 2022

At Smile.io, we define a loyalty program as a tool that rewards customers that interact with your business. Loyalty programs allow brands to offer rewards, discounts, or other incentives as a way to aquire, engage, and most importantly retain customers. Good & Well Supply Co's points program on their website.

Customer Retention 46

Customer Retention Shipping Costs Social Media Reference 46

RTP blog

JUNE 26, 2017

Consider the role of predictive analytics in these five areas: Customer Retention and Engagement — Leverage mass personalization by looking at customers’ purchase history to keep them engaged with the brand and coming back for more. Of course, when items are out of stock, retailers can facilitate the shipping or pick-up.

Retail 150

Retail Shipping Costs Customer Retention Customer Experience 150