Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. In today’s era of evolving privacy regulations — at least 38 U.S. states introduced more than 160 consumer privacy-related bills in 2021 — retailers would be remiss to not use zero-party data to engage their customers. Zero-Party vs. First-Party Data.

Customer 237

Customer Retail Information Consumer 237

lateshipment

APRIL 28, 2024

From brick-and-mortar to e-commerce, businesses have been running successfully all these years by building their foundation on just a question — “What do customers want?” So, coming back to the question, “ What do customers want?” The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

APRIL 25, 2024

In Europe, for example, many retailers have been hesitant to invest heavily in RMNs due to uncertainties about the returns and risks around data privacy regulations. Imagine a scenario where purchase history from a grocery retailer is combined with a customer’s music streaming data.

Retail 247

Retail Customer Loyalty Technology Marketing 247

Forrester eCommerce

MAY 14, 2019

As marketing strategy changes and marketing resources shift, so do consumers and customer loyalty — today, consumers use more devices, ad blockers and other privacy protection tools, and still have increasingly sophisticated customer […].

Marketing 381

Marketing Customer Loyalty Consumer Customer 381

ESW

OCTOBER 2, 2023

Retailers and brands with DTC ecommerce channels often look to international markets to grow customer bases and revenue. However, this presents a unique set of challenges, particularly when it comes to global customer service. And yet customer service plays a pivotal role in shaping the success of a retail business.

Payment Services 154

Payment Services Customer Payments Omnichannel 154

Retail TouchPoints

JULY 21, 2022

Data privacy has come into sharper focus over the past year thanks to new state legislation and federal privacy laws like the American Data Privacy and Protection Act (ADPPA). In fact, by the end of 2024, 75% of the world’s population will have personal data protected under modern privacy regulations , according to Gartner.

Marketing 279

Marketing Consumer Information Customer Retention 279

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 261

B2B eCommerce BigCommerce Omnichannel 261

Retail TouchPoints

JUNE 7, 2022

Implicit in this shift is the rise of personalization in the customer experience (CX). In fact, 64% of consumers will immediately try new products or services from companies that offer a high-quality customer experience. Yet the stakes are high given the new, pandemic-induced opportunity for recruiting and retaining customers — U.S.

Recommendation 289

Recommendation Arts Retail Consumer 289

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. It’s the most important weapon for success in your arsenal. Amplify insights through targeted surveys.

Social Media 278

Social Media Consumer Information Marketing 278

365 Retail

DECEMBER 12, 2023

Third-party cookies are being phased out by major browsers and privacy regulations are in full force. On top of that, customers are demanding greater privacy and control of their data. The actionable insights Amperity provides are especially valuable as Rhone prepares for a post-cookie and privacy-first future.

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Retail TouchPoints

AUGUST 24, 2023

Preserving customer trust and privacy should be top-of-mind for retailers looking to make generative AI a bigger part of their holiday shopping strategy. Brands seeking to use this technology have an opportunity to engage customers, communicating the presence of generative AI in the consumer experience and where and when it is used.

Toys 246

Toys B2C Social Media Accessories 246

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Customers can try on and test apparel under these simulated conditions (no sales inventory is available on-site), and then purchases are shipped directly to their homes.

Travel 239

Travel Clothing Technology Customer Loyalty 239

Retail TouchPoints

FEBRUARY 18, 2022

That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022. There’s a lot happening at the back end of these operations that introduces a higher cost per customer, [and] per transaction than what you would expect in a brick-and-mortar store.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

RTP blog

OCTOBER 30, 2017

These in-house financing offers can build sales and encourage customer loyalty. With financing available, customers may also purchase additional items. Consider what interest rates could work for your targeted customer base. Allowing customers to pay over a longer period can help make costlier purchases more manageable.

Payments 150

Payments Merchant Services Customer Banking 150

Retail TouchPoints

JUNE 3, 2021

However, privacy issues have forced tech giants Apple and Google to make major changes that prevent surreptitious tracking of users. While privacy advocates are happy, the threat to online retailers is an erosion of revenue and customer loyalty if they miss the mark in replacing ad tracking.

Marketing 178

Marketing White Paper Social Media Mobile 178

Retail TouchPoints

AUGUST 15, 2022

Retailers are always looking for ways to deliver safe, frictionless experiences to engage and satisfy customers. But for every retailer committed to providing a top-notch customer journey, there’s at least one bad actor out to capitalize on a customer’s misfortune. Entire Facebook groups are devoted to buying customer reviews.

Merchant Services 263

Merchant Services Payment Services Payments Financial Services 263

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Our campaigns are custom-built to match the unique offerings, objectives, and key performance indicators of each brand. ” What is Upsellit’s Remarketing Experience?

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy.

Payment Services 264

Payment Services Retail Electronics Information 264

UpSellIt

JULY 13, 2023

By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. An omnichannel retail strategy connects numerous channels and touchpoints to provide customers with a seamless shopping experience. What is Omnichannel Retailing?

Omnichannel 101

Omnichannel Multichannel Payment Services Retail 101

Retail TouchPoints

OCTOBER 4, 2023

It is possible now though, and retailers need to use every resource at their disposal to understand their customers so they can cut through the noise. The biggest challenge will likely be similar to what brands face online — finding the right balance between personalization and privacy. trillion in lost revenues.

Retail 284

Retail Consumer Shopping Carts Technology 284

Retail TouchPoints

AUGUST 29, 2022

The popular Canadian coffee chain Tim Hortons recently experienced negative publicity after multiple government agencies shed light on the company’s mobile app privacy policies and data collection methods. This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty.

Mobile 312

Mobile Payment Services Payments Retail 312

Smile.io

MARCH 22, 2024

Your entire brand experience should work together to deliver the best customer experience possible. This includes your product line-up, promotional campaigns, and loyalty program.   If not, it may be time to migrate your loyalty program.  Migrating a rewards program can present all kinds of challenges.

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Smile.io

MARCH 8, 2024

The Guide to Setting Up a Loyalty Program for Shopify Plus Learn how the top Shopify Plus brands create a loyalty program that customers love. Loyalty & Reward Program Insights from Smile.io Each one of those users is a potential customer.  Loyalty & Reward Program Insights from Smile.io

Social Media 71

Social Media Customer Loyalty Customer Retention eCommerce 71

GetElastic

JUNE 8, 2021

Fail to do this, and you could end up with security compromises like a data breaches or system intrusions, hurting your company’s reputation, customer loyalty, and jeopardizing revenue. What is the benefit to the customer for a vendor to be SOC 2 Compliant? Why is it important to be SOC 2 compliant?

Operations 88

Operations Customer Loyalty Information eCommerce 88

Smile.io

MARCH 21, 2023

While it’s common to address customers by their names in emails and leave it at this point, meaningful personalization is more than that. You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Sailthru

JANUARY 19, 2023

There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending. Earning this customer loyalty demands more than just rewards.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Smile.io

APRIL 12, 2024

It would sync loyalty member data with corresponding Klaviyo profiles to use in campaigns, flows, and segments.    That meant you could segment emails to specific VIP tiers or embed a customer’s loyalty points balance or referral code in your emails.  Permit the customer data sync. 

Events 82

Events Customer Loyalty Reference Shopify 82

ESW

DECEMBER 17, 2018

If smart marketing builds qualified leads and UX increases conversions, focusing on user trust can help you earn loyal repeat customers. This third and final post in our series on driving revenue offers specific steps a direct-to-consumer brand can take to earn customer loyalty. Creating a privacy policy.

Payments 84

Payments Payment Services eCommerce Shipping Costs 84

Sailthru

NOVEMBER 15, 2022

Grow Your Holiday Sales With SMS Marketing: Four Tips To Build Your List Now SMS marketing has fast become a main contender when prioritizing which channels to choose to achieve your business goals, and how best to reach your customers. Consumers are savvier about privacy than ever before.

Marketing 78

Marketing Shipping Costs Mobile Channel 78

MagentoBrain

MAY 4, 2023

At its core, a powerful reporting tool that enables users to create custom reports and dashboards that display real-time data from various sources, including sales, inventory, customer behavior, and marketing campaigns. It includes access to all of the platform's features, as well as dedicated support and custom data integrations.

Magento 52

Magento Payment Services Payments eCommerce 52

365 Retail

FEBRUARY 14, 2024

At ThruDark, we’ve committed to charting our own course to success — and integral to that mission is the relationship we have with our customers. We’ve earned consumers’ attention, built their trust, and maintained their loyalty every step of the way on our journey to becoming a leading outerwear brand. Why is it important?

Consumer 73

Consumer Clothing Social Media eCommerce 73

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. What Customers See ATMs have been in place for decades, with increasing functionality from year to year. Constant Uptime – Any loss of connectivity can cause loss of revenue and even loss of customers.

Technology 150

Technology Retail Operations POS 150

GetElastic

FEBRUARY 26, 2019

To some, a self-ordering fridge might be an unsettling prospect or an invasion of privacy. Is the customer always right? The above certainly indicates that consumers have a thirst for automation across everyday tasks and chores, but how can retailer tap into this new, technology savvy customer?

Retail 141

Retail Subscription Technology Magazine 141

Wiser

NOVEMBER 6, 2023

It acts as a virtual storefront, enticing visitors to become customers by showcasing your products effectively. Limited influence over product descriptions, images, and pricing can result in inconsistencies in brand messaging and customer experience. A successful eCommerce business relies heavily on a well-crafted retail product page.

Payment Services 78

Payment Services eCommerce Retail Games 78

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. It’s a change in mindset and tactics.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

Omnisend

JANUARY 24, 2022

With BigCommerce, you’ll get a drag-and-drop editor and built-in mobile optimization to streamline the customer experience on smartphones and tablets. Social selling is particularly helpful for contemporary ecommerce vendors as it allows customers to buy products directly through outside platforms like Amazon, eBay, Facebook, and Instagram.

Magento 78

Magento BigCommerce Payment Services Payments 78

MagentoBrain

MAY 25, 2023

Chatbot builder software has become increasingly popular in recent years as businesses seek to automate customer interactions and improve customer experience. Whether you are looking to build a chatbot for customer service, lead generation, or e-commerce, there is chatbot builder software that can meet your needs.

Multi-channel 72

Multi-channel Payment Services eCommerce Social Media 72