How UrbanStems Leverages AI to Manage Peak-Season Customer Service
Retail TouchPoints
MAY 13, 2024
Among other things, this requires UrbanStems to increase its customer service staff from approximately 16 people to 200 during these high-pressure periods. While UrbanStems has been using Zendesk solutions for nearly six years, this is the first time the retailer has deployed its AI tools to support customer service.
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