Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? Are new customers coming back for more?

Customer 299

Customer Multi-channel B2C Omnichannel 299

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Unfortunately, the nature of holiday shopping also makes customer service issues more problematic. If the wrong food is in the bag [that’s given to the customer], your CX is shot.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

APRIL 26, 2023

Home and living ecommerce company Home24 is improving product search on its website and mobile app through a partnership with Constructor that will enable more feature-rich, intuitive and personalized experiences for shoppers.

Multi-channel 230

Multi-channel Accessories Channel Mobile 230

Retail TouchPoints

DECEMBER 15, 2022

While instinct and surmise may have worked in the past, today marketers need to recognize exactly what customers want, when they want it and how they want it. Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave.

Multi-channel 235

Multi-channel POS Customer Data Mobile 235

RTP blog

SEPTEMBER 18, 2017

So you go to the retailer’s app or mobile site, scan the barcode and find the sweater in your size. Of course, checkout is simple because the retailer set up tools that enable one-touch checkout, so that checkout is as easy as tapping a button — without requiring a customer to enter in all their payment, shipping and billing information.

Merchant Services 300

Merchant Services Multi-channel PayPal Mobile 300

Retail TouchPoints

JULY 13, 2022

99 Cents Only Stores is launching a new app to enable connected in-store shopping experiences with multi-language capabilities at all 382 locations in California, Texas, Arizona and Nevada. Swiftly will also create new revenue streams for us through enhanced connections between customers and leading national brands directly in our app.”.

Omnichannel 252

Omnichannel Payments Multi-channel Retail 252

Retail TouchPoints

FEBRUARY 15, 2022

Outfits like GoPuff, Gorillas and 1520 took the grocery market by storm in 2021, offering a limited menu of consumables, delivered to your door in an incredible 30 minutes or less (and commanding multi-billion dollar valuations in the process.) Brick-and-mortar grocery customers choose their favorite stores largely based on proximity.

Shipping Costs 319

Shipping Costs Payment Services Multi-channel Mobile Payments 319

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 135

B2B Mobile eCommerce Shipping Costs 135

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 130

B2B Mobile eCommerce Shipping Costs 130

Retail TouchPoints

MAY 3, 2023

We believe our stores provide the very best presentation of our brands and are our highest source of new customer acquisition. We believe our multi-brand, multi-channel business model and leading market position in essential core products will enable Carter’s to benefit from the market recovery in the years ahead,” said Casey.

Presentation 249

Presentation Multi-channel Specialty Retailers Omnichannel 249

GetElastic

MAY 22, 2019

Mobile commerce apps for B2B are increasing, and with good reason — 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app. How mobile applications support B2B commerce.

B2B 146

B2B Mobile eCommerce Shipping Costs 146

Retail TouchPoints

JULY 28, 2021

Walmart will make its own technologies across both digital and physical channels available to other retailers. Retailers will be able to access Walmart’s cloud-based services to reach new customers through Marketplace and offer national two-day shipping through Walmart’s Fulfillment Services. in a statement.

Other 290

Other Multi-channel Shipping Costs Retail 290

Ecommerce Platforms

JANUARY 2, 2023

The best AI chatbots are a fantastic way to enhance your customer support strategy, by giving your customers a means of self-service. Today, we’re going to be exploring some of the more highly-rated AI bots on the market, to ensure you can offer your customers the highest quality of conversational service. Go to the top.

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Customer Multi-channel Live Chat Social Media 104

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. This means that with BetterCommerce the power is given to the user to decide how the commerce platform can be customized or implemented. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

SEPTEMBER 27, 2023

The Diversification of the Customer Journey Further highlighting the need for brands to take an always-on, conversational approach to their outreach (as opposed to the timed, tactical messaging of the past) is another staggering stat from the Infillion report — that consumers are influenced by 11 touch points on average before they make a purchase.

Social Media 298

Social Media Multi-channel Consumer Comparison Shopping 298

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. The Decline of Click-Based Attribution.

Multi-channel 297

Multi-channel Games Retail Social Media 297

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. However, this isn’t a case of purely replacing one medium for another.

Games 289

Games Social Media Multi-channel Consumer 289

RTP blog

DECEMBER 19, 2017

We’re still focused on tracking the customer journey, personalizing the experience for the latest new generation of shoppers, and figuring out how to collect and analyze all the data we receive. 
 The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

SEPTEMBER 11, 2023

True to form, Best Buy turned its eye to advertising’s newest tech-infused channel to reach this consumer segment — connected TV (CTV). The resulting campaign included not just interactive ad spots but also custom content segments and in-show integrations of both Best Buy experts and products. That’s the ‘crawl’ phase.”

Consumer 258

Consumer Multi-channel Electronics Improvements 258

Fabric

SEPTEMBER 12, 2023

Before the ubiquity of mobile devices like smartphones and tablets, the success of e-commerce hinged on consumers’ access to personal computers. According to Insider Intelligence, mobile e-commerce sales are expected to account for 40.4% Modern e-commerce is continually changing, spurred, in part, by shifting consumer trends.

eCommerce 130

eCommerce Payment Services eCommerce Platforms Merchant Services 130

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

365 Retail

DECEMBER 6, 2022

Digital retailer Very , which is operated by The Very Group , has launched virtual make-up try-on features that use augmented reality to allow customers to discover and choose products that best match their needs. year-on-year). We’re also exploring the use of augmented reality across other categories like fashion, home and electrical.

Customer 87

Customer Multi-channel Customer Experience Technology 87

Ecommerce Platforms

NOVEMBER 18, 2021

Plus, there are other factors like pricing, ease-of-use, and customer support that if not in the best fit for your brand can negatively affect your operational functions. If you intend to build a personal brand name this is extremely vital so your customers know exactly who they're dealing with. What is BDroppy? Logistics and shipping.

Shipping Costs 187

Shipping Costs Fashion Payment Services Multi-channel 187

Omnisend

FEBRUARY 14, 2023

Of all the marketing channels business owners use to attract customers to their online stores, none is as effective as email marketing. Over 64% of marketers currently use it to reach customers, proving just how popular email marketing is as a customer acquisition channel. Start free today.

WooCommerce 103

WooCommerce Customer Social Media Multi-channel 103

Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

Payment Services 254

Payment Services Shopping Carts Omnichannel Multi-channel 254

Ecommerce Platforms

MAY 11, 2023

In today’s Askly review, we’re exploring the features and benefits of one of the most user-friendly tools for multilingual customer support on the market. Designed for the age of globalization, Askly ensures companies can connect with their customers in their native language, without complexity.

Live Chat 104

Live Chat Customer Social Media eCommerce Platforms 104

RTP blog

DECEMBER 10, 2018

Multi-channel commerce, personal and credit card data and third-party partnerships can all play a disparate role for cyber threats. So how can retailers keep their networks, e-Commerce sites and mobile platforms secure over the holidays and into the New Year? What Can Retailers Do To Protect Themselves And Their Customers?

Payment Services 150

Payment Services Customer eCommerce Multi-channel 150

Groove

APRIL 1, 2022

That being said, it’s important for eCommerce stores to accommodate their customers’ preferences when shopping online. Packaging for in-store items does not require a unique unboxing experience, but it needs to be eye-catching so that customers buy your products over your competitors’. increased $63 billion. Don’t ever forget this!

Merchant Services 195

Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

AUGUST 25, 2021

If they aren’t delivering a connected and engaging customer journey, they’re not going to keep pace with the competition and they’ll quickly fall into obscurity. Customers don’t just want to buy a product — they want an experience. From Monolith to Microservices. Cloud-Native Done Right. Website downtime simply wasn’t an option.

Payment Services 262

Payment Services Retail Multi-channel Payments 262

GetElastic

APRIL 16, 2020

B2B Mobile Commerce Apps are Hot: Here's Why. Mobile commerce apps for B2B are increasing, and with good reason -- 80% of B2B buyers are using mobile at work, and more than 60% say mobile played a significant role in a recent purchase. For industrial supplier Grainger, 41% of its mobile sales flow through its app.

B2B 78

B2B Mobile eCommerce Shipping Costs 78

BigCommerce

DECEMBER 13, 2017

Why mobile matters most – 70% of Amazon customers made purchases on Amazon’s mobile site – and how to optimize for it. What The Mountain has to do with Amazon customer review legend – and how you can jump start your own with a simple email. Kai Klement, Co-founder and Multi-Million Dollar Merchant, KAVAJ.

Definition 420

Definition Merchant Services Multi-channel Books 420

GetElastic

AUGUST 10, 2021

With the global adoption of mobile devices, expansion of IoT, and dynamic behavior of customer buying habits, it’s become more important than ever for brands to take a holistic, interconnected approach to their customer’s digital experiences. Starbucks & Dunkin Donuts. Bank of America. Zurich Insurance Group.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Algopix

SEPTEMBER 12, 2023

Creating and maintaining a product catalog with regularly updated and detailed product descriptions, as well as appealing imagery to present your products to your customers, will ultimately result in higher sales at the bottom line. Linnworks is available as either a Standard or an Advanced version.

Multi-channel 95

Multi-channel eCommerce Shipping Costs eCommerce Software 95

GetElastic

NOVEMBER 25, 2021

There are myriad reasons why your customers don’t complete a purchase; from sticker shock, to wanting to showroom an item instead prior to purchase, to simply getting distracted and abandoning the cart,andit can be something entirely unrelated to design or usability. Seamless Multi-brand or Multi-geo. Check out Demos.

Shopping Carts 147

Shopping Carts Shipping Costs Multi-channel Demo 147

GetElastic

AUGUST 9, 2021

More and more brands are eager to expand their reach and connect with customers by selling directly to them. But, there are several contributing factors to consider: Customers want to buy direct: As customers become more comfortable with purchasing via digital channels, they are less likely to visit their local brick-and-mortar distributor.

Channel 148

Channel Multi-channel Payments Payment Services 148

SellBrite

JANUARY 5, 2018

Creating a seamless customer journey is the key to generating recurring sales. And finally, check out on a mobile app. And the better the experience, the higher chance you have of landing higher lifetime value customers. And the better the experience, the higher chance you have of landing higher lifetime value customers.

Omnichannel 149

Omnichannel eCommerce Customer Multi-channel 149