Omnisend

NOVEMBER 3, 2020

Online retailers are always looking for new ways to build trust and connect with their customers. This is where social media comes in. Where email has more of a one-on-one feel, social media is a very public space. The interactions between ecommerce brands and customers offer a feel of transparency for onlookers.

Social Media 148

Social Media Multi-channel Channel Reference 148

Fabric Blog

JULY 28, 2021

Having a multi-channel e-commerce solution helps you reach new customers by giving you distribution on a variety of channels. Brands and retailers can now sell through traditional catalogs and POS, online stores, third-party sellers, and even social media.

Multi-channel 98

Multi-channel eCommerce Channel Social Media 98

Groove

APRIL 12, 2024

Integrating Multi Storefront BigCommerce The BigCommerce multi store integrates seamlessly with your Groove Commerce websites. Multi Storefront BigCommerce Features The best feature of BigCommerce MultiStorefront is the ability to create multiple native storefronts in one control panel. Manage customer login for each storefront.

BigCommerce 195

BigCommerce Multi-channel Social Media Accessories 195

ROI Revolution

APRIL 10, 2023

Social media and search engine optimization (SEO) are two vital building blocks for any successful online marketing plan. But have you ever wondered what role an email marketing strategy can play in strengthening your social media and SEO efforts?

Social Media 78

Social Media SEO Marketing Multi-channel 78

Ecommerce Platforms

MARCH 5, 2017

Whether a customer contacts you through email, phone, chat or a support ticket, they want a fast response. After that the customer is going to judge you on the quality of support. Luckily, social media is perfectly setup as a customer service outlet. What Do Customers Really Want From Social Media Support?

Social Media 136

Social Media Customer Multi-channel eCommerce 136

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. And yes, customers are noticing.

Customer 256

Customer Multi-channel Channel Customer Experience 256

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. However, this isn’t a case of purely replacing one medium for another.

Games 280

Games Social Media Multi-channel Consumer 280

Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. The Pulse” has proven so successful that Jim and Chris are now entering their third year of letter writing, and it has been a major catalyst for personal connection with our customers.

Customer 245

Customer Workshop Gifts Multi-channel 245

Retail TouchPoints

NOVEMBER 17, 2023

To better serve shoppers in urgent need of outfit advice, Stitch Fix has launched new services spanning phone and social media for the holiday season. The multi-channel initiative was developed in partnership with stylist and social media influencer Allison Bornstein.

Social Media 147

Social Media Multi-channel Gifts Fashion 147

Retail TouchPoints

SEPTEMBER 27, 2023

The Diversification of the Customer Journey Further highlighting the need for brands to take an always-on, conversational approach to their outreach (as opposed to the timed, tactical messaging of the past) is another staggering stat from the Infillion report — that consumers are influenced by 11 touch points on average before they make a purchase.

Social Media 296

Social Media Multi-channel Consumer Comparison Shopping 296

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. when the customer is actually shopping a given store).

Social Media 228

Social Media Marketing Customer Recommendation 228

Retail TouchPoints

NOVEMBER 12, 2020

The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations. Social media or word of mouth? Price, fit or competition?

Multi-channel 238

Multi-channel Customer Social Media Retail 238

Ecommerce Platforms

JULY 31, 2018

Social media has come a long way since Six Degrees, the first social platform was created. Later on, businesses realized that social sites are also the best places to hunt for leads, and then came social media advertising. The Best Social Media Upgrades of 2018. Social Listening Tools.

Social Media 187

Social Media Marketing Article Management 187

Korona

APRIL 1, 2021

Digital channels and the ability to keep in constant and instant communication with shoppers have made this easier than ever. There are different retailing channels for any type of business. Why Are Multiple Retailing Channels So Important? Shoppers, too, are now using multiple channels in the buying process.

Multi-channel 52

Multi-channel Channel Small Business Retail Retail 52

Groove

MARCH 8, 2024

Its comprehensive features can help any business drive sales, build strong relationships with customers, and enhance the customer's overall experience. Its comprehensive features can help any business drive sales, build strong relationships with customers, and enhance the customer's overall experience.

Marketing 195

Marketing WooCommerce Multi-channel Social Media 195

BigCommerce

SEPTEMBER 28, 2017

A majority of these jobs are allocated to distribution and fulfillment, but a proportional number of these jobs also go into operations, management, and of course, customer service. When it comes to customer service these days, ecommerce businesses are expected to deliver the highest quality experience. This is no surprise.

Channel 402

Channel Live Chat Multi-channel Customer 402

Korona

JANUARY 6, 2023

The world of social media has allowed even the smallest businesses to proliferate in a highly-competitive eCommerce industry. An eCommerce business can generate thousands or more customers with just one viral post on any platform. The Impact of Social Media Marketing on Brands. Highly cost-effective and accessible.

Social Media 52

Social Media eCommerce Marketing POS 52

lateshipment

SEPTEMBER 12, 2023

Retailers soon utilized this unique opportunity and started giving additional discounts to keep customers coming. For e-commerce businesses, BFCM is a golden opportunity to boost sales and acquire new customers. Let’s take a look at some unique strategies that e-commerce brands have incorporated to convert the customers during BFCM.

Social Media 130

Social Media Multi-channel eCommerce Events 130

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

DECEMBER 2, 2022

The store has had an ecommerce site for over 20 years now, and more recently social media has been taking a larger role in the business. Leveraging social media to ensure the store’s product offerings stay in sync with consumer demand. From Pushcart to Multi-Generation Local Business. Bringing the Business Online.

Social Media 276

Social Media Multi-channel WooCommerce eCommerce 276

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 270

Social Media Multi-channel Customer Loyalty Shopify 270

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. The Decline of Click-Based Attribution.

Multi-channel 291

Multi-channel Games Retail Social Media 291

Frooition

MAY 8, 2019

Also, no matter how successful any one marketplace is, it will never sell to 100% of customers. To be successful in e-commerce, your products must be wherever the customer is. But before you start taking your e-commerce business multi-channel, there are some points you should consider. Choosing sales channels.

Multi-channel 69

Multi-channel eCommerce Channel Shipping Costs 69

Retail TouchPoints

SEPTEMBER 16, 2021

The questions now are twofold: At what point will the ability to buy products and services on social platforms become so frictionless and ubiquitous that every new feature update is no longer noteworthy? and What do retailers, brands and social media platforms have to do to get there? Many [social] purchases are very organic.

Consumer 301

Consumer Social Media Retail Multi-channel 301

Retail TouchPoints

SEPTEMBER 22, 2022

As the luxury platform celebrates its fifth anniversary, Alibaba has introduced a host of new ways for customers to engage with luxury brands on Tmall, including AR and XR (extended reality) experiences, exclusive products that can only be accessed through a digital “Meta Pass” and a host of virtual avatars, mascots and events.

White Paper 229

White Paper Customer Multi-channel Fashion 229

Kissmetrics

DECEMBER 9, 2022

Social media posts, blog posts, SEO, PPC, financials, processes – you name it. You don’t have time to run the business and still email every single customer after they purchase your product. Thankfully, to continue nurturing your relationships with your customers and maintain your business, there’s marketing automation.

Social Media 313

Social Media Marketing Shopping Carts eCommerce 313

Retail TouchPoints

NOVEMBER 10, 2023

The kinds of media products a retailer can offer run the gamut from “on-site” advertising opportunities — such as ads and videos on its own website, app or even in its physical stores (an Amazon Sponsored Product ad is the most basic example of this) — to what is typically referred to as “off-site advertising.”

Retail 278

Retail Social Media Multi-channel Channel 278

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

Marketing 78

Marketing Customer Multi-channel Channel 78

Retail TouchPoints

OCTOBER 19, 2022

Results include both new and pre-owned options, and customers can filter their search across stores by color, size, features, customer ratings, store availability and shipping options. And Klarna isn’t the only payments provider eyeing super-app status — earlier this week PayPal launched a unified rewards program for its users.

Merchant Services 275

Merchant Services eCommerce Shipping Costs Multi-channel 275

Smile.io

JANUARY 30, 2024

Loyalty programs are essential for customer retention and a necessary foundation for building customer loyalty in ecommerce. Whether it’s a points program, a simple referral program, or a multi-tiered VIP program, a loyalty program aims to turn one-time customers into repeat customers and build a loyal following.

Customer Loyalty 76

Customer Loyalty Customer Jewelry Social Media 76

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Today’s retailers, grappling with the complexities of distributed inventory networks and multifaceted sales channels, require a solution that is both effective and intuitive.

Omnichannel 130

Omnichannel Multi-channel Retail eCommerce Platforms 130

lateshipment

AUGUST 31, 2023

People address different pain points to attract customers and customers are overwhelmed with choices. Gen Z vs the Millennials vs the Gen X An average working-age person consumes social media 2 ½ hours per day. And with the holiday season coming right up, it’s time to strategically market to your customers.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

Algopix

NOVEMBER 6, 2023

One strategy that has become increasingly important in this pursuit is multi-platform analysis. These platforms offer a vast customer base, streamlined logistics, and access to a global market. This is where multi-platform analysis becomes a critical strategy for success. What Is Multi-Platform Analysis?

Multi-channel 116

Multi-channel eCommerce Order Fulfillment Social Media 116

365 Retail

AUGUST 25, 2023

To create a revolution you need the masses, so part of Lush’s strategy is to grow its presence and tell more of their stories across different channels. What’s great about collabs is that we’ve seen a lot of organic content shared, not by us as a brand but by real customers and then the real bathroom experiences with those products.

Social Media 52

Social Media Multi-channel Supplies Beauty and Health 52

Kissmetrics

MARCH 5, 2021

Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. If you want to prove your worth to your customers and find ways to become more efficient, you need clear analytics to guide you. Here are our favorite Slack apps for project management.

Marketing 287

Marketing Multi-channel Social Media Channel 287

Kissmetrics

NOVEMBER 30, 2020

When your human team has trouble managing your customer service needs with sticky notes and cluttered inboxes, you need a new solution. Customer service software lets you keep all of your tasks in the right baskets without losing track of anything. It also boosts your customer satisfaction and lightens your agents’ load.

Live Chat 239

Live Chat Customer B2B Social Media 239

RetailMinded

NOVEMBER 28, 2023

The holidays have always been an opportune time for small business owners to attract new customers, but this year could prove especially fruitful for retailers with the right strategies, as the National Retail Federation predicts holiday spending will jump 3%-4% from last year. But it’s also a performance art.

Small Business Retail 98

Small Business Retail Social Media Multi-channel eCommerce 98