365 Retail

MAY 10, 2024

From grasping customer preferences to executing finely-tuned campaigns, first-party data stands as a transformative force in reshaping how brands better connect with their customers. What can first-party data teach me about my customers? They’re talking with or messaging customer service. Let’s dive in.

White Paper 117

White Paper Retail Information Customer Data 117

BigCommerce

JANUARY 25, 2018

Boost the lifetime value of your customers. They are the first to grab attention, instill trust, and invite customers to take a further look. Your goal is to form long-term relationships with your customers, and photos are one of the most important tools to achieve that. Here, we’ll show you how to take images that: Engage.

White Paper 419

White Paper Clothing Outdoor Improvements 419

ROI Revolution

MAY 30, 2023

Advertising has always met potential customers where they are. 88% of customers want to learn about a brand’s values before purchasing and 66% have stopped buying from a brand because of their values. New programmatic advertising trends and adoption rates for new channels are on the rise, as well.

eCommerce 148

eCommerce White Paper PPC Consumer 148

UpSellIt

NOVEMBER 22, 2021

B2B brands have unlimited opportunities to utilize CRO in their customer journey and streamline their sales cycle. The B2B Customer Journey. Conversion types also differ, as your desired action may be to book a demo, download a white paper, or fill out a form. The Benefits of B2B Conversion Rate Optimization. Higher ROI.

B2B 178

B2B White Paper Download Demo 178

Kissmetrics

JULY 25, 2017

But even though a sale might be the end goal, it’s almost never the first thing a new potential customer does when they visit your site. When did users go from our onboarding email funnel to becoming full-fledged customers?” Yet they’re still converting, even when a sale doesn’t take place. Which email encouraged them to do so?”.

White Paper 196

White Paper Download Shopping Carts Information 196

GetElastic

SEPTEMBER 6, 2021

He now serves as an expert and consultant for mid-market and global B2B firms in the areas of ecommerce strategy, digital transformation, digital marketing and technology evaluation. She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience.

B2B 144

B2B eCommerce White Paper Seminar 144

365 Retail

MAY 23, 2024

of consumers are willing to wait in line regardless of the queue length, a substantial number would abandon their purchase or look for the product elsewhere if the wait exceeds five minutes, underscoring the critical importance of efficient queue management in maintaining customer satisfaction. The report also highlights that while 45.1%

Food and Beverages 117

Food and Beverages Retail eCommerce Operations 117

RTP blog

MARCH 17, 2017

In a white paper , NCR shared data that confirmed that while 94% of 18-to-34-year-olds use self-checkout, 87% of 55-to-64-year-olds and 73% of shoppers 65 and older also use self-checkout. When customers have to scan all of those items at the end, this can produce long self-checkout lines filled with impatient people.

Mobile 150

Mobile White Paper Payment Services Shopping Carts 150

RTP blog

JANUARY 21, 2019

They rely heavily on end-to-end mobility to lower costs while increasing efficiency on all fronts, including inventory, data management and even sales and customer service Employing mobile solutions has become an industry standard, but many retailers stumble when it comes to ensuring issue-free software development and application.

Mobile 150

Mobile Small Business Retail White Paper Retail 150

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Steve Dennis

JUNE 9, 2019

Second, it was often served up as the panacea for what ailed every struggling retailer–and therefore the center piece of many a conference keynote, white paper and technology provider sales pitch. What matters is showing up for the right customers, where it really matters, in remarkable ways.

Omnichannel 113

Omnichannel Retail White Paper eCommerce 113

GetElastic

SEPTEMBER 26, 2019

He now serves as an expert and consultant for mid-market and global B2B firms in the areas of ecommerce strategy, digital transformation, digital marketing and technology evaluation. She oversaw and led the strategy for Intuit.com, including a complete overhaul from the infrastructure all the way through to the customer experience.

B2B 163

B2B eCommerce Multi-channel White Paper 163

365 Retail

AUGUST 7, 2023

That’s according to new research from Optimizely , the leading digital experience platform (DXP) provider, which reveals that while personalisation holds great potential for enhancing customer loyalty, the reliance on assumptions and outdated technology remain major obstacles.

Consumer 52

Consumer Customer Loyalty Technology Marketing 52

365 Retail

MAY 15, 2024

But with more pressure than ever to hit revenue goals, European retailers must find smarter ways to acquire new customers. From tapping into the value of every interaction you have with your customers to why you should never leave your customer data in silos, these are the key strategies and pitfalls to guide your data management journey.

Retail 57

Retail Customer Data Social Media Management 57

Profitero

APRIL 18, 2017

And technology platforms and services will continue to emerge and evolve at a rapid pace. The key question becomes: What can alcohol brands do to influence shopper behavior and engage with online retailers and technology platforms? Alcohol brands must figure out ways to collaborate with these up-and-coming technology platforms.

White Paper 60

White Paper Food and Beverages Multi-channel eCommerce 60

365 Retail

OCTOBER 30, 2023

Gareth Newman adds: “We see online and bricks-and-mortar as essential partners allowing us to create omni-channel experiences for our customers. By linking the two we’re already seeing added value: we’re converting in-store customers, online, and vice versa.”

Social Media 57

Social Media Retail Shopify Technology 57

365 Retail

OCTOBER 26, 2023

The RTT whitepaper – ‘ Change Or Fail: Why Innovation Is The Business Survival Issue Retailers Can’t Ignore ’ – suggests omnichannel retailers should be spending between 4-8% of their revenue on technology per annum. However, currently most retailers only spend between 1.5-3%, year-on-year.

Retail 57

Retail Multichannel Technology Download 57

365 Retail

JUNE 19, 2023

Additionally, the results show that consumers around the world continue to prioritise purchasing from brands that have similar values to their own, expect easy returns and are open to utilising emerging retail technologies. This means that your CX strategy cannot exist without a product experience (PX) strategy.

Consumer 70

Consumer B2C Merchant Services Omnichannel 70

365 Retail

DECEMBER 20, 2023

With rapidly increasing use and adoption of artificial intelligence (AI) in their day-to-day lives, UK shoppers are increasingly expecting retailers to leverage AI to improve their buying journeys, the latest research from Intellias , the leading global retail technology partner, reveals.

Consumer 62

Consumer Customer Experience Download Omnichannel 62

OrderDynamics

JANUARY 24, 2019

We’ve seen omnichannel, unified commerce, customer experience, AI, AR innovations emerge and become real. This will drive customers to your brand and attract the best talent. Another encouraging sign in 2018, has been companies focusing their strategies around the customer experience.

White Paper 52

White Paper Vend Customer Experience Events 52

OrderDynamics

OCTOBER 9, 2018

Vendors, in-house IT departments and consulting groups build and adapt the system to the customer needs. More recently, technology firms have started to layer in easier and faster ways to customize their systems. More recently, technology firms have started to layer in easier and faster ways to customize their systems.

White Paper 50

White Paper Telecommunications Management Technology 50

ChannelAdvisor

AUGUST 28, 2019

Throughout the marketplace’s decades-long history , the company has set new standards and reset customer expectations across the entire landscape — from marketing to selling to fulfilling. It serves as a guide to key technologies sellers can use to keep pace, with actionable takeaways and best practices on: Optimizing inventory.

eCommerce 49

eCommerce White Paper Download Recommendation 49

BigCommerce

AUGUST 17, 2018

In this guide, we’ll look at each of these parts in detail, and you’ll learn how to transform your existing physical store into an online shop—all while exploring various marketing strategies that keep customers coming back again and again. Determine your primary customers. Write custom page titles and meta descriptions.

Payment Services 357

Payment Services Shipping Costs eCommerce Payments 357

Profitero

JUNE 20, 2017

Leading ratings, reviews, and question and answer technology provider PowerReviews’ SVP of Marketing Theresa O’Neil shared some company research. “We O’Neil shared an example of how Hammacher Schlemmer, a PowerReviews customer, noticed that a watch they sold on their website had an average star rating of 2.7.

White Paper 60

White Paper Shipping Costs Shipping Download 60

Kibo

MAY 20, 2014

Kibo’s Perfect Sync Streamlines Data for Seamless Support When it comes to support, today’s retail customers will not settle for virtual time. They expect knowledgeable assistance from customer support and sales associates in real time. Kibo is putting an end to that with its Perfect Sync technology. Here’s how it works.

White Paper 62

White Paper B2B Shipping Costs B2C 62

ChannelAdvisor

SEPTEMBER 10, 2019

In looking at the best practices of successful sellers using the ChannelAdvisor platform, we’ve identified three proven ways to get your listings in front of the right customers at the right times — all while maximizing profits. First, if you’re not already using algorithmic repricing, this technology offers a great starting point.

eCommerce 49

eCommerce White Paper Order Fulfillment Fulfillment 49

FastSpring

MARCH 27, 2023

EJ Brown 03:43 So before we get to the category creation, because of your consulting business, you had customers lined up before you had a working product, right? Were interviewing larger customers, figuring things out, and they were in Houston. By that time, we had some software, we had some customers using the software.

Payment Services 136

Payment Services Merchant Services Marketing Operations 136

365 Retail

MAY 2, 2023

Wunderkind’s 2023 [GL1] WunderkIndex Report conducted in-depth research of 99 UK eCommerce brands, analysing on-site shopping journeys and customer engagement across both email and text channels over a six-month period.

Channel 52

Channel Retail Download eCommerce 52

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Such shopping experiences are key to customer engagement, retention, and loyalty in today’s retail landscape. The retail industry is no exception to this trend.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

365 Retail

MARCH 19, 2024

In turn, low customer expectations can lead to a reduced sense of loyalty, meaning that many merchants risk losing customers to a more reliable supplier. Respondents identified three top areas for improvement in B2B e-commerce checkouts.

eCommerce 52

eCommerce Payments B2B Merchant Services 52

ChannelAdvisor

MAY 30, 2019

White Paper] From Data to Personalization: Mapping the Empowered Consumer Experience. According to eMarketer, these personalization efforts are driven by several factors, but mostly by a desire to improve the customer experience (86%), improve ROI (61%) and increase loyalty (58%). Upcoming Webinar. With more personalization?

eCommerce 45

eCommerce Webinar White Paper Automotive 45

365 Retail

AUGUST 4, 2022

Irrelevant content and inconsistent cross-channel communications top shoppers personalisation peeves, the latest research from insights-led customer engagement platform, MoEngage , revealed, as retailers and brands rally to meet consumers’ digitally accelerated engagement demands.

Channel 52

Channel Retail Presentation Customer Data 52

365 Retail

MAY 9, 2023

Despite this seeming paradox, it means retailers now need to cater for both polar ends of the conflicted shoppers’ value spectrum if they are going to win custom, loyalty and lifetime value.” In 2022 Asendia announced it had reached 100% carbon neutrality through its carbon offsetting projects.

Shipping Costs 52

Shipping Costs Fulfillment eCommerce Fashion 52

365 Retail

NOVEMBER 3, 2022

This means adjusting staffing levels to ensure customer service and CX in-store can be maintained and, with product availability also ranking high on shoppers’ agendas, considering additional fulfilment options such as click-and-collect, to meet these demands and drive ambient footfall into store.”.

Gifts 52

Gifts Shipping Costs Supplies Download 52

ROI Revolution

NOVEMBER 8, 2017

Far too many companies get caught up in bragging about how great they are without realizing that customers don’t care. Customers want to know what’s in it for them. Once again, you must think like your customers and keep testing. It’s also an opportunity to refocus the attention onto the consumer. Call to Action.

White Paper 60

White Paper Blog Conversion Optimization Consumer 60

365 Retail

JUNE 22, 2023

Original research of over 1,000 UK shoppers by ADvendio showed the impact of customer engagement via traditional advertising was diminishing, with UK shoppers saying they ignore over half (56%) of digital advertising they see, while 54% of search ads also go unnoticed by UK consumers.

Consumer 96

Consumer Retail PPC Social Media 96

Dynamic Action

SEPTEMBER 11, 2017

DynamicAction’s Co-founder and Chief Data Scientist recently penned How Amazon Does Data—And What you Can Learn From It — a retail strategy white paper containing 8 tactical lessons from Amazon’s playbook. Lesson #1: Form a complete view of the customer experience. Amazon’s operating model is centered on the customer.

Operations 59

Operations Shipping Costs Retail Merchant Services 59