Retail TouchPoints

MAY 1, 2024

Pottery Barn Teen has upgraded its digital tools and added design services for young shoppers figuring out how to furnish their college rooms. When customers select their school, the nearest store will automatically populate with the items, and will hold them for 30 days after the pickup date to allow for flexibility.

Gifts 173

Gifts Technology Customer eCommerce 173

Groove

APRIL 1, 2021

Optimizing a website to align with eCommerce SEO best practices not only involves keyword research and content marketing, but it also entails updating the design and layout of web pages across an entire site. Web Design SEO: Rank On SERPs With These Design Tips. Design for mobile devices. Design For Mobile Devices.

Web Design 365

Web Design SEO Improvements Mobile 365

Retail TouchPoints

DECEMBER 13, 2023

So it’s no surprise that 47% of executives believe that store design and experience have become more critical to their brand strategy over the past year, according to Retail TouchPoints research. Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo.

Sporting Goods 317

Sporting Goods Technology Omnichannel Operations 317

Retail TouchPoints

APRIL 5, 2023

As you go through this essential first stage of your building project — selecting a location — an architect can assist with everything from site selection, due diligence, test fits and ensuring the project is designed and built as the brand envisioned. First, at the ground level, consider how much visibility you have.

Food and Beverages 275

Food and Beverages Retail Banking Customer Experience 275

Forrester eCommerce

DECEMBER 6, 2022

However, given the shifts in design awareness and transitions over the last decade from “what it looks like” to “how it works” we predict that designers and the experience design community will be more important than ever. From mass layoffs in the tech sector to hiring freezes, the world of CX has a right to be concerned.

Customer Experience 370

Customer Experience Customer 370

Retail TouchPoints

DECEMBER 18, 2023

American Freight , the budget-friendly furniture, mattress and appliance retailer, has unveiled a revamped store design and experience in two Denver-area stores. store and applied its format and design to its new Westminster location. The retailer upgraded its Centennial, Colo.

Technology 264

Technology Improvements Customer Retail 264

Forrester eCommerce

MARCH 28, 2022

Are you following an inclusive design process? But if you’re like most companies we speak with, you’re missing an essential component for creating inclusive experiences: an inclusive and diverse design team. Does your organization want to create inclusive experiences for your customers? If the answer to both questions is “yes,” great!

Customer 370

Customer Customer Experience Management 370

Retail TouchPoints

FEBRUARY 5, 2024

Ingka Group , parent company of Ikea Retail, has debuted an AI-powered home design inspiration and shopping tool on the OpenAI GPT Store. omnichannel presence in April 2023 , the same month the retailer debuted a virtual interior design service Ikea had committed to spending $2.2 billion to expand and enhance its U.S.

Omnichannel 279

Omnichannel Recommendation Improvements Marketing 279

Retail TouchPoints

MAY 17, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. A thoughtful retail sound design ensures that both customers and staff experience the right blend of sounds in a way that’s harmonious and pleasant to the brain.

Retail 279

Retail Arts Beauty and Health Technology 279

Retail TouchPoints

SEPTEMBER 6, 2023

Earlier this summer, the Estée Lauder Companies (ELC) announced the launch of a new Responsible Store Design Program to advance its progress toward environmental targets. Prior to the launch of Responsible Store Design, ELC finalized our internal Green Building Standards for all our spaces in the 2020 fiscal year.

Retail 277

Retail Supplies Consumer Webinar 277

Retail TouchPoints

SEPTEMBER 25, 2023

based designers to develop the first apparel collections for the EvoluSHEIN by Design program, which aims to accelerate the use of preferred materials and scale responsible manufacturing processes. Designers were selected based on their passion and their adherence to EvoluSHEIN by Design standards.

Fashion 251

Fashion Apparel Supplies Shipping 251

Retail TouchPoints

FEBRUARY 9, 2024

Rakuten has returned to New York Fashion Week and is offering its members exclusive items for pre-sale from the runway shows of designers Prabal Gurung , Sergio Hudson , Patricia Bonaldi ( PatBO ) and Rachel Scott ( Diotima ). The items will be revealed in the designers’ respective shows during NYFW, which kicks off Feb.

Fashion 277

Fashion Events Retail Customer Experience 277

Groove

APRIL 10, 2024

The question is, how do you know which Shopify store examples you can browse to learn best practices for how to design your own store? The website's designers kept this in mind when designing the Shopify store. The Cowboy Shopify store is one of the best Shopify store examples for minimalist design.

Shopify 195

Shopify eCommerce Magazine Fashion 195

Retail TouchPoints

JULY 12, 2023

Designer Brands has named Laura Denk President of DSW Designer Shoe Warehouse and EVP of Designer Brands, effective July 24. Denk replaces Doug Howe, who was promoted to CEO of Designer Brands in April 2023.

Operations 246

Operations Channel eCommerce Retail 246

Retail TouchPoints

FEBRUARY 6, 2024

has named designer Zac Posen as its EVP and Creative Director as well as Chief Creative Officer (CCO) at Old Navy. Posen’s 25 -year career has included designing red carpet couture, ready-to-wear, accessories, costume design and more. Zac Posen [Photo by Mario Sorrenti] Gap Inc. in a statement. “His

Fashion 264

Fashion Accessories Marketing Retail 264

Retail TouchPoints

SEPTEMBER 6, 2023

Under Armour has named fashion industry veteran John Varvatos its new Chief Design Officer, effective Sept. He’ll lead the creative design direction of the company and oversee the design studios in New York, Baltimore and Portland, Ore.

Accessories 278

Accessories Apparel Clothing Fashion 278

Retail TouchPoints

SEPTEMBER 28, 2023

Convenience store chain Wawa has unveiled its first “next generation” store design, in Henrico, Va., to showcase the company’s focus on designing for efficiency, and has revealed more details on its store expansion plans in Ohio and Kentucky. This likely means that Wawa will build on this new store design as it expands across the U.S.

Food and Beverages 276

Food and Beverages Operations Customer Retail 276

Retail TouchPoints

SEPTEMBER 20, 2023

What’s the most important aspect of luxury retail design today? In the first category, experiential retail places big demands on architects and interior designers. In the first category, experiential retail places big demands on architects and interior designers. Luxury experiences must be singular, memorable and elevated.

Retail 257

Retail Fashion Presentation Omnichannel 257

Retail TouchPoints

AUGUST 15, 2023

The new branding, developed in partnership with design firms Turner Duckworth and Brand Bureau , aims to better establish Rise’s awareness and positioning in the U.S. Brand Bureau helped address these goals by implementing a flexible design flow. Rise Dispensaries , a cannabis retail chain owned by Green Thumb Industries Inc. ,

Retail 245

Retail Customer Marketing Customer Experience 245

Retail TouchPoints

MAY 3, 2023

As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs.

Beauty and Health 306

Beauty and Health Document Consumer Operations 306

Retail TouchPoints

JUNE 5, 2023

3D design software has revolutionized product development for fashion and apparel brands and retailers. But maximizing returns from 3D design software requires wide buy-in from an organization. 3D software can’t just be one more siloed system that designers use but that the rest of their organization can’t support.

Apparel 262

Apparel Supplies Travel Fashion 262

Forrester eCommerce

SEPTEMBER 11, 2020

Product managers must integrate design thinking into their product commercialization and lifecycle process to foster a customer-focused approach for offerings. Sam Somashekar shares the top three tips to help integrate design thinking principles into product management activities to ensure commercial success of your products.

Management 544

Management Customer Marketing Customer Experience 544

Retail TouchPoints

MAY 3, 2023

Sustainability is good for business, and architects and designers are critical advisors in retailers’ trajectories toward a more sustainable future through the design process of physical locations. Displays and layout can even be thoughtfully designed to reduce the need for artificial light.

Retail 278

Retail Supplies Omnichannel Consumer 278

Retail TouchPoints

FEBRUARY 29, 2024

JCPenney is partnering with the celebrity designer dubbed the “King of Pop-Rock Couture” for its first-ever prom collection: JCProm with Johnny Wujek. The limited-time collection, priced from $59 to $250 , includes dresses, separates and fashion suits with clever details that allow for dramatic quick changes to the looks.

Fashion 259

Fashion Department Stores 259

Forrester eCommerce

APRIL 19, 2021

The design industry is booming. Our recent research The Design Industry 2021 estimates the size of the global design industry to be $162 billion and growing.

Customer Experience 447

Customer Experience Customer 447

Retail TouchPoints

NOVEMBER 7, 2023

To make product customization easier and more contextual for online shoppers, Herman Miller and Design Within Reach (DWR) have both launched 3D product visualization on their U.S. retail websites.

Games 261

Games Download Customer Experience Customer 261

Retail TouchPoints

DECEMBER 2, 2021

Thus, designing spaces that cater to diverse populations — above all social, mental and physical barriers — is gaining momentum to ensure inclusivity. As designers, we sit in a unique position to create spaces that allow people across all spectrums to feel comfortable and welcomed. Designers must also account for acoustic solutions.

Retail 316

Retail Clothing Magazine Technology 316

Fastr

DECEMBER 14, 2023

Time to sprinkle some spice onto your static designs to demand attention, enhance your shopping experiences, and flex your brand's personality. Watch the full replay of our latest Design Lab for unique insights into animations and how to effectively apply them to your designs. Are your digital experiences looking a little stale?

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Retail TouchPoints

DECEMBER 29, 2021

While this can seem like an overwhelming challenge, the most important aspects of good store design can be condensed into four broad imperatives. Check out our Store Design Tech Guide: “ How Layout, Tech and Associates Combine to Create Great Experiences.” Want to dive deeper into this topic?

POS 328

POS Omnichannel Operations Technology 328

Forrester eCommerce

FEBRUARY 23, 2021

Bad user interface design just cost Citi $500M: Three employees using poorly designed software accidentally sent $900M to one of its client’s creditors instead of $7.8M — then when creditors refused to return most of the money, a judge ruled in favor of the creditors.

Customer Experience 483

Customer Experience Customer 483

Forrester eCommerce

DECEMBER 12, 2022

Our research shows that the best organizations use a design system to streamline and scale experience design (XD). Learn the benefits of a design system.

Customer 195

Customer 195

Forrester eCommerce

OCTOBER 23, 2023

As my colleague Brian Hopkins pointed out in his blog Demystifying AI Risks: A Practical Solution for Better Business, the challenge of alignment in artificial intelligence is one that we cannot afford to ignore. While the sci-fi tinged existential risk to humanity may loom in the far distance, the risk to your business today is […]

Blog 440

Blog Customer 440

Retail TouchPoints

MARCH 8, 2023

If you’re pondering whether the rise of AI tools and platforms is driving the end of human store design teams, experts agree: you have no reason to panic. Make no mistake, platforms like ChatGPT , Midjourney , DALL e and Stable Diffusion are changing the store design process. The tool just interprets that vision quickly.”

Arts 298

Arts Article Document Improvements 298

Forrester eCommerce

APRIL 23, 2024

Operating models optimize organizations to drive value in dynamic B2B markets. Forrester's High-Performance Operating Model Framework helps align all aspects of the organization to deliver customer value and prioritize decision-making.

B2B 235

B2B Operations Customer Marketing 235