Fri.Aug 11, 2023

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Fashion execs plan more reductions in sourcing from China in 2023: report

RetailDive

Nearly 80% are scaling back, and a record 15% aim to “strongly decrease” their reliance on the country, according to a U.S. Fashion Industry Association study.

Fashion 82
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Post-Quantum Security: Have You Started Your Journey?

Forrester eCommerce

The European Policy Centre recently published a quantum cybersecurity agenda for Europe in July 2023. This is yet another example of raising awareness and issuing calls to action for post-quantum security preparations. This follows the World Economic Forum and Deloitte issuing a perspective on transitioning to a quantum-secure economy in 2022.

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NRF Hot 25 List Spotlights Fastest-Growing Retailers

Retail TouchPoints

Mexican grocer Chedraui , Raley’s Supermarkets and Primark Stores have topped the National Retail Federation’s 2023 Hot 25 Retailers list, which ranks the fastest-growing retail companies in the U.S. The annual ranking is compiled by global marketing consultancy Kantar and is determined by comparing year-over-year increases in domestic sales (in the case of the 2023 list, this means 2021 versus 2022).

Retail 241
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Go-To-Market Strategy: Three Steps To Intentional Segmentation And Route-To-Market Decisions

Forrester eCommerce

A one-size-fits-all go-to-market strategy is nonexistent, but B2B organizations need a methodology in place to support the creation of an audience-focused go-to-market strategy. This blog post dives into the market strategy layer of the Forrester Go-To-Market Architecture, which guides B2B leaders on how to think through the decisions about segmentation and routes to market.

Marketing 195
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Wolverine Worldwide CEO Departs Following Disappointing Quarterly Results

Retail TouchPoints

Wolverine Worldwide ’s Board of Directors has terminated President and CEO Brendan Hoffman and he has formally stepped down as a director of the company. The announcement coincides with the footwear manufacturer’s Q2 financial results, which saw a 17.4% revenue drop year-over-year. Christopher E. Hufnagel, who has served as President of the company since June, will take the helm as CEO and serve on the Board.

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How Ineffective Sourcing Strategies Affect Your Tech Debt Index

Forrester eCommerce

We all know Ward Cunningham’s definition of tech debt in software terms. However, in the modern age, technical debt goes beyond just software and coding strategies. The root of it stems from business and IT decisions you make without realizing the long-term enterprise operational implications.

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Announcing Forrester’s Embedded Conversation Automation Landscape for B2B Marketing

Forrester eCommerce

Conversational AI, chatbots, and automated marketing are not new to B2B marketing technology stacks. B2B marketing organizations leverage conversation automation solutions (CAS) to better understand and enable buyers, customers, and internal teams by integrating signal-responsive conversations into existing workflows, tactics, and content experiences that span the full customer lifecycle.

B2B 195
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‘Tech Tipping’ is Angering Consumers. Here’s How to do it Right.

Retail TouchPoints

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. In the past year, over half of surveyed consumers have felt confused or manipulated by tip screens, and 70% feel they’re being asked to tip too often.

Consumer 203
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Convert Gen Z Consumers Into Loyal Customers

SheerID

Brands can win the loyalty of the coveted Gen Z segment by honoring social values, personalizing campaigns, and offering flexible payment options.

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Resale company Trove raises $30 million in Series E funding

RetailDive

The company, which works with retailers including Canada Goose, Lululemon and REI, has landed $150 million in funding since its inception.

Retail 86
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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The Trading Opportunities Toolkit – Creating Moments That Matter for Your Customer

Dynamic Action

Summary Conventional retail calendars typically focus on established promotional dates. With access to insights from visual merchandising tools, on-demand reports, accessible metrics and customer data insights, you will be equipped with the tools to build a visual and personalized “trading opportunity calendar.” This toolkit allows you to develop perfect promotions, product launches and marketing campaigns specific to your customers.

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The Weekly Closeout: Instant Brands lands $30M in financing and student loans may squeeze luxury shoppers

RetailDive

The bankrupt Instant Pot owner received a commitment in new term loan financing while affordable luxury may take a hit as student loans come due.

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How Google Responsive Search Ads Work & 10 Helpful Tips

CPC Strategy

Responsive Search Ads (RSAs) allow advertisers to enter multiple headline and description options that Google can combine in creating a personalized, relevant ad for each searcher. Google tests different combinations of the headlines and descriptions provided to learn which combos perform best in capturing shoppers’ attention and clicks.

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Bark revenue down 8% in Q2

RetailDive

Both DTC and wholesale revenue slid in the quarter as the online pet retailer works to stabilize its cash burn and become a more nimble organization.

Retail 73
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Tapestry Acquires Capri Holdings Limited

RIS News

Tapestry, Inc., known for its iconic brands Kate Spade, Coach, and Stuart Weitzman, has acquired Capri Holdings Limited.

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Consumer product maker Amyris files for bankruptcy, lays off another 260 workers

RetailDive

The biotech company’s entire portfolio of brands, which includes JVN, Biossance and Rose Inc., is also up for sale.

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Exhibition Place debuts its VR Tour of Beanfield Centre 

Canadian Special Events

Exhibition Place , Canada’s premier destination for conventions, exhibitions, events and entertainment, will return to the 2023 Canadian Meetings + Events Expo (CMEE) and launch its immersive Virtual Reality (VR) Tour of the Beanfield Center. Through this innovative tour, meeting and event professionals can immerse themselves in a “digital twin” of Beanfield Centre and its state-of-the-art facilities, renowned for thoughtful design and a distinctly modern approach that prioriti

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HanesBrands reports second quarter sales dip, avoids discussion of Barington letter

RetailDive

Faced with mounting pressure from activist investors, the company said it was reducing inventory and attempting to lower its $3.5 billion debt bill.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Uber and Hy-Vee Offer Grocery Delivery

RIS News

Uber is partnering with grocery chain Hy-Vee to deliver on-demand and scheduled grocery delivery to customers throughout the Midwest, strengthening their grocery selection in Iowa, Illinois, Kansas, Minnesota, Missouri, Nebraska, South Dakota, and Wi

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Amazon to reduce its private label offering

RetailDive

The company plans to ultimately cut its in-house product offerings to less than 20 brands, reports say

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Carrefour Belgium takes customer experience to next level with Goodays Faster feedback and a marked increase in satisfaction reported

365 Retail

Carrefour Belgium has revealed a rise in customer satisfaction across its retail network. Thanks to its collaboration with Goodays , the retailer can establish even closer contact with its customers and respond to their requests more quickly, as both parties take stock after 2 years of successful cooperation. Carrefour attaches great importance to customer service and has always put its customers at the heart of its activities.

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Don’t Miss These E-Commerce Trends in 2023: Paving the Path to Success

Ecommerce Guru

As innovation advances and purchaser conduct changes, the universe of web-based business keeps on developing. As we introduce the year […] The post Don’t Miss These E-Commerce Trends in 2023: Paving the Path to Success appeared first on Ecommerce Guru.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Almost half (45%) of retailers now experience customer churn rates upwards of 51%, according to the latest data from MoEngage

365 Retail

With the cost-of-living squeezing consumers’ disposable incomes and ebbing away at customers’ loyalty propensities, retailers are facing higher levels of customer churn, the latest research from insights-led customer engagement platform, MoEngage , suggests. Original research of over 1,000 European brands, including 500 UK businesses, by MoEngage in its latest 2023 Customer Retention Benchmark report showed that over a third (36%) of retailers’ average customer retention rates are currently up t

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Five Reasons Why Your Digital Products Should Be Evolving

Digital Doughnut

A recent PWC survey found that 40% of UK CEOs believed their company’s current technological capabilities were unable to meet their strategic objectives. With rapid changes in the technology landscape, Creative Partner, Martin Brierley shares his five reasons why businesses’ digital products should be continuously evolving.

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UK Q3 retail performance expected to dip -1 point, as interest rate misery sinks sector health to lowest level since Lockdown 2, the Retail Think Tank warns

365 Retail

Retail performance faces a tipping point in Q3 2023, according to the KPMG/RetailNext Retail Think Tank (RTT) , an independent board of retail experts, as the threat of further interest rate hikes and spiralling mortgage payments hits household spend, undermining retail sector health and requiring the industry to respond with investment and its hallmark ingenuity.

Retail 52
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Disney Posts Mixed Results for Quarter Plagued by Streaming Woes, Restructuring Costs

RetailWire

Despite ongoing streaming challenges and restructuring costs, Disney reported mixed results for its fiscal third quarter. The company experienced a 7.4% decline in Disney+ subscribers, with most losses coming from Disney+ Hotstar due to the loss of Indian Premier League cricket rights. Disney also recorded $2.65 billion in one-time charges and impairments, leading to a.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Methods For Keeping Ecommerce Payments Secure

365 Retail

Sending and receiving money over the internet comes with risks, but more businesses than ever rely on the digital economy to survive. Fortunately, there are simple ways that entrepreneurs can keep their finances safe while interacting with the sophisticated payment processing services out there. Here are some important ways that retail site owners can protect their payment accounts.

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Oscar Health Reports a Loss and Fewer Members Despite Operating in a Robust Obamacare Market

RetailWire

Oscar Health, a major provider of individual health insurance coverage under the Affordable Care Act (Obamacare), reported a quarterly loss of $15 million along with a decline in membership. The company’s health plan membership dropped to 970,543 in the second quarter, down from nearly 1.04 million members in the previous year. Despite narrowing its losses.

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Robots.txt Guide for E-commerce Websites

VTNS Solutions

Did you know that 75% of e-commerce websites do not use their robots.txt files to their full potential? That’s a missed opportunity, given how these simple text files can significantly impact your site’s visibility and search engine optimization. In this robots.txt guide for e-commerce websites, we will talk about the importance of this vital tool that helps webmasters instruct how search engine bots should crawl and index their sites.

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Alibaba Reports Solid Earnings Beat, Revenue Rises Most Since Sept. 2021

RetailWire

Chinese e-commerce giant Alibaba has reported a solid earnings beat, with a 14% year-on-year growth in revenue for the quarter ending June 30. This marks the largest annual increase in sales since the September 2021 quarter. The company’s push into overseas markets was successful, evidenced by a 60% year-on-year surge in revenue from international commerce.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.