GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. Headless commerce is a method of dividing the front-end and back-end aspects of an eCommerce platform. This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Forrester eCommerce

APRIL 11, 2023

It’s hard to avoid the hype that ChatGPT and similar generative AI tools will change everything — including customer experience (CX). But scratch the surface of the click bait headlines about AI and CX and you’ll find that writers have conflated CX with customer service or marketing.

Customer Experience 368

Customer Experience Recommendation Customer Marketing 368

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Customer Retention 277

Customer Retention Customer Loyalty B2B Customer 277

My Wife Quit Her Job

APRIL 11, 2023

Today I’m thrilled to have my friend Cole South on the show. Cole runs an 8 figure business selling moccasins for kids over at Bird Rock Baby and BJJ uniforms over at Gold BJJ. He is a former poker player turned entrepreneur and in this episode, we’re going to talk about what it takes to grow a footwear business to 8 figures. What You’ll Learn How much does it cost to start a footwear business How Cole grew this business from the ground up Cole’s philosophies on business

Books 242

Books Other eCommerce 242

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

APRIL 11, 2023

Walmart has filed a lawsuit seeking to end its credit card contract with Capital One Financial , alleging that the payment company failed to live up to certain terms of the agreement. Walmart has accused Capital One of falling short on customer care practices, including delivering replacement cards to customers within five days and promptly posting transaction and payment information to customers’ accounts.

Payment Services 267

Payment Services Information Customer Marketing 267

Forrester eCommerce

APRIL 11, 2023

The Problem: Digital Touchpoint Choice Architecture Brands are shaped by the experiences that they provide, and today’s experiences are overwhelmingly digital. As consumers interact with a brand in a multitude of ways (chat, voice, augmented reality, etc.), how does a company decide which digital touchpoints to make available?

Customer 195

Customer Consumer Customer Experience B2C 195

Forrester eCommerce

APRIL 11, 2023

How effective are CX measurement programs? To answer this question, we fielded our State Of VoC And CX Measurement Practices Survey among CX professionals responsible for measurement or VoC at their organization.

Customer 195

Customer 195

Retail TouchPoints

APRIL 11, 2023

Ikea U.S. is expanding its existing slate of design tools and services with the debut of an Interior Design Service, offering consumers and businesses the chance to connect virtually with an interior design expert to help develop any space. Ikea has long offered expert support for the kitchen design process , but this new offering covers any residential or commercial space, including offices, restaurants, lodging and retail spaces.

Home Furnishings 249

Home Furnishings Consumer Document Improvements 249

Forrester eCommerce

APRIL 11, 2023

Customer value often is more about the company than it is about the customer. Learn how to generate genuine customer value — and grow revenue as a result.

Customer 195

Customer B2B Marketing 195

Fabric

APRIL 11, 2023

Fashion and apparel storefronts always need fresh supplies of trendy clothes. But today’s clothing retailers are feeling the pinch. Labor pressures, inflation, and general market volatility are stunting growth and profitability across retail. For some companies, these issues have threatened their very existence. At the same time, consumer behavior is changing.

Clothing 130

Clothing Fashion eCommerce Shipping Costs 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

APRIL 11, 2023

If you’re using low code application development to support marketing we want to hear from you.

Marketing 195

Marketing B2C Technology 195

Salsify

APRIL 11, 2023

Uncertainty remains the watchword for brands and retailers. From supply chain challenges to logistic price shocks and overstock issues, the past several years have been a wild ride.

Retail 148

Retail Supplies 148

Retail TouchPoints

APRIL 11, 2023

Events 235

Events Retail 235

RetailDive

APRIL 11, 2023

While the effects are finally settling out, industry experts say the last three years have seen an uptick in “ships in own container” packaging as well as changes in design.

eCommerce 126

eCommerce Shipping 126

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Store Growers

APRIL 11, 2023

Are patterns used on the products you sell important for your customers? If they are, Google Shopping allows merchants to specify this product feature through a separate product feed attribute. In this piece, we’ll cover the pattern attribute and explain what it is, how Google uses it, what the formatting requirements are, how to add [pattern] to an item in your feed, and more.

Apparel 91

Apparel Accessories Other eCommerce Platforms 91

ESW

APRIL 11, 2023

The COVID-19 pandemic might have forced the world indoors, but it did not keep them there for long. Between Zoom calls and Netflix binging, many people looked out their windows at an outdoor world just waiting to be explored. When faced with the same four walls every day, the neighborhood park or local trail suddenly looked enticing. As a result, people flocked to the great outdoors like never before and outdoor brands with DTC channels saw revenues skyrocket.

Outdoor 88

Outdoor Multi-channel Shipping Costs Apparel 88

RetailWire

APRIL 11, 2023

Amazon.com is charging $1.50 per return to the UPS Store when a Whole Foods, Kohl’s or Amazon Fresh location is closer, according to The Information. The charges are being applied to returns made for reasons including a “change of mind” and an “accidental order.

Information 98

Information Article 98

RetailDive

APRIL 11, 2023

Large year-over-year import cargo declines in retail were skewed by unusually high volumes last year, according to the NRF and Hackett Associates.

Retail 100

Retail 100

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Omnisend

APRIL 11, 2023

Reading Time: 5 minutes Mother’s Day is celebrated on different days in many countries: The earliest Mother’s Day celebration is in Norway, on the second Sunday of February, while the latest falls on December 22 in Indonesia. However, most countries around the world, including the US, celebrate Mother’s Day on the second Sunday of May. This year, that’s on May 14.

Gifts 78

Gifts Shipping Costs Jewelry Shipping 78

RetailDive

APRIL 11, 2023

The retailer is the latest to sign onto the used-apparel site’s quickly expanding resale platform.

Apparel 119

Apparel Retail 119

Liveintent

APRIL 11, 2023

With Mother’s Day approaching on May 14, you want to make sure your campaigns are ready to drive purchases and help customers celebrate the mother figures in their lives. As the National Retail Federation reported, Mother’s Day spending reached a record high in 2022, totaling $31.7 billion — up from $28.1 billion in 2021. Mother’s Day shoppers were particularly interested in gifting cards, flowers, clothes, and subscription boxes.

Gifts 62

Gifts Management Clothing Subscription 62

RetailDive

APRIL 11, 2023

Orady is transitioning to the chief technology officer position as the company closes $130 million in financing.

Technology 95

Technology 95

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

MagentoBrain

APRIL 11, 2023

Shopify has become one of the most popular e-commerce platforms, with thousands of online stores operating worldwide. Shopify stores offer a wide range of products and services, and some of them stand out from the crowd because of their innovative ideas, unique branding, and outstanding customer service. In this blog, we have compiled a list of the top Shopify stores that you need to follow for inspiration.

Shopify 52

Shopify Beauty and Health Social Media Food and Beverages 52

RetailDive

APRIL 11, 2023

Categories including home and garden, appliances and electronics continue to see price drops.

Electronics 98

Electronics 98

Pivotree Blog

APRIL 11, 2023

As an increasing number of businesses look to transform into “ digital organizations,” what they’re truly seeking to transform into is “ data-driven organizations.” More often than not, the primary mover in this direction is product data. When product data management is done right, the benefits are manifold. Customers benefit from accurate, complete, and relevant information with a touch of personalization that drives frictionless buying journeys.

Omnichannel 52

Omnichannel Improvements Management Information 52

Digital Doughnut

APRIL 11, 2023

Amidst a decade of unimaginable lows, record highs and everything in between, CX has been a constant in business success. Check out these CX trends for 2023 that will help you stay ahead of the competition.

Customer Experience 52

Customer Experience Customer eCommerce 52

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailWire

APRIL 11, 2023

Beekman’s 1802’s new Oh! Mega Milk answers consumers’ chief complaint that facial oils are too greasy. The company’s formula uses a process that helps its absorption and eliminates the heavy feeling associated with other products. Beekman turned to an unusual partner – Jiffy Lube – to get the word out about its new product. “The first place you think of when you think of an oil change is Jiffy Lube so that was the impetus of the partnership.

Consumer 52

Consumer Other Article 52

Prisync

APRIL 11, 2023

Managing ecommerce accounting can be a tricky task, especially when you’re selling on multiple channels.

eCommerce 70

eCommerce Channel Management 70

RetailWire

APRIL 11, 2023

More than seven percent of U.S. senior managers surveyed by the Federal Reserve Bank of Atlanta said they are moving remote work roles overseas in a move designed to cut costs. “1980 to 2019 was the rise of manufacturing globalization, which eventually stalled out with the China-U.S. trade war,” said Nicholas Bloom, an economist at Stanford University.

Banking 52

Banking Management Article 52

Korona

APRIL 11, 2023

The post Protect Your Retail Business From Liability Claims appeared first on KORONA POS.

POS 52

POS Retail Operations 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data