Omnisend

DECEMBER 1, 2023

Reading Time: 7 minutes I have a confession to make. I hate the word “retention.” As an email marketer, this is somewhat blasphemous to say. After all, it’s a hot topic in the DTC space. But to me, it always reeked of neediness. Can you “retain” your customers? If you beg hard enough, maybe they’ll pity you with a second purchase. Maybe not everyone sees it that way, but this is the vibe I get when I hear people geeking out over the “R” word.

eCommerce 97

eCommerce Marketing Social Media Improvements 97

Retail TouchPoints

DECEMBER 1, 2023

Our Editor’s Perspectives columns offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Remember the Black Fridays of yore? Frenzied masses lined up in the cold, then a stampeding rush to be the first to get at the discount TVs? Well, those days seem to be largely gone, and likely for the better — I don’t think anyone misses what was once an annual bodily injury count on the Saturday after Black Friday.

Games 289

Games Small Business Retail eCommerce Other 289

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Store Associate Enablement Vendor Landscape has published, and this blog breaks down how retailers can leverage these tools for their associates.

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Retail Customer Blog Technology 235

Retail TouchPoints

DECEMBER 1, 2023

Meta is ready to launch its Twitter/X -competitor Threads in Europe this month, The Wall Street Journal reports, citing people familiar with the matter. When Threads initially launched in July 2023 it was available in most global markets, but Meta held off on launching in Europe because of that region’s strict regulations around online services and data privacy.

Consumer 264

Consumer Marketing Social Media 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

DECEMBER 1, 2023

Forrester's Retail research team highlights data insights from retailers' online Black Friday and Cyber Monday 2023 participation.

Retail 251

Retail Consumer Customer Experience B2C 251

Retail TouchPoints

DECEMBER 1, 2023

7-Eleven will make a cash purchase of the 751- store 7-Eleven Australia chain for $1.71 billion Australian ( $1.1 billion U.S.). The retailer, a long-time licensee of 7-Eleven, is the country’s largest independent convenience store chain, employing more than 9,000 people across the corporate and franchise network. The transaction is expected to close during Q2 2024.

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Operations Management Customer Retail 264

Retail TouchPoints

DECEMBER 1, 2023

The era of cramped cubicles and solitary office spaces has faded into the past. In lieu of the monotonous buzz of fluorescent lights, a vibrant atmosphere of collaboration now extends far beyond the confines of traditional offices. In this modern age, talent knows no geographical bounds, spanning across time zones, cultures and continents. Distances between us are reduced to mere pixels on screens, and proximity is no longer the sole measure of productivity.

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Events Arts Management Information 263

RetailDive

DECEMBER 1, 2023

Over 200 million consumers shopped on Thanksgiving Day through Cyber Monday, surpassing expectations by more than 18 million.

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Consumer 128

Retail TouchPoints

DECEMBER 1, 2023

Rite Aid plans to close an additional 31 stores across 12 states as part of its bankruptcy restructuring, multiple sources report. These closures join the 154 store closures that the pharmacy chain announced in October 2023. Despite these 31 additional stores, the total number of closures announced thus far is still significantly lower than the 400 to 500 stores originally predicted to be on the chopping block.

Marketing 262

Marketing 262

RetailDive

DECEMBER 1, 2023

After facing headwinds, including supply chain challenges, the brand is now conducting an expedited sale process through a bankruptcy alternative.

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Supplies 116

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

DECEMBER 1, 2023

VF Corp. , the parent of brands such as Vans , The North Face and Timberland , has laid off approximately 500 corporate employees across the organization. The news comes about one month after the company unveiled its “Project Reinvent” transformation , which was designed to alleviate pressure from an activist investor. “As part of VF’s new Reinvent strategy, and with the aim of improving operational efficiency, we have eliminated approximately 500 salaried positions across the company globally,”

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Shipping Costs Shipping Consumer Operations 147

RetailWire

DECEMBER 1, 2023

Southwest Airlines, along with its pilots union, is nearing an agreement on a new contract that intends to increase salaries for over 11,000 pilots.

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RetailDive

DECEMBER 1, 2023

Scott Settersten, who has held the role for more than a decade, will leave in April. Senior Vice President of Finance Paula Oyibo will replace him.

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Practical eCommerce

DECEMBER 1, 2023

Brio, Eric Steckling's male grooming company, was running smoothly. Then it acquired a teeth whitener. The post Beard-care Founder on Juggling Brands appeared first on Practical Ecommerce.

eCommerce 93

eCommerce 93

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Operations

RetailDive

DECEMBER 1, 2023

The retailer also announced two new executives, including a chief stores officer and a leader of extreme value sourcing.

Retail 116

Retail 116

ESW

DECEMBER 1, 2023

Merriam-Webster has announced that “authentic” is its 2023 word of the year , and perhaps with good reason. In a world where it’s increasingly difficult to distinguish reality from fantasy, people want to know what is true. They crave authenticity in their daily interactions, including their interactions with brands and retailers. Shoppers want a genuine connection with the brands they choose to support.

Merchant Services 78

Merchant Services Customer Loyalty Consumer Social Media 78

RetailDive

DECEMBER 1, 2023

The home retailer is dropping prices on hundreds of products and delivering a $54.5 million bonus payout to some of its workers.

Retail 109

Retail 109

RIS News

DECEMBER 1, 2023

Check out 10 trends that are mostly based on emerging technologies that have risen in prominence over the last couple years and are likely to have an outsized impact in 2024.

Retail 91

Retail Technology 91

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailWire

DECEMBER 1, 2023

Ulta Beauty's shares experienced a significant boost in after-hours trading last Thursday, following its Q3 earnings call.

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100

RIS News

DECEMBER 1, 2023

In a time where the sources of inventory supply seem to be growing, retailers face an increasingly complex challenge —delivering precise, real-time inventory data higher up the shopping funnel to meet the demands of today's omnichannel fulfillment la

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Omnichannel Consumer Fulfillment Supplies 88

RetailDive

DECEMBER 1, 2023

The pet retailer missed Q3 estimates, while the makeup brand could be at risk of closure by the UK government.

Retail 102

Retail 102

RetailWire

DECEMBER 1, 2023

See where your vehicle falls in Consumer Reports' survey of most reliable cars.

Consumer 105

Consumer Automotive 105

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

DECEMBER 1, 2023

The appointment comes as the retailer is weighing the best time to go public, after withdrawing an IPO earlier this year.

Retail 97

Retail 97

TalkingRetail

DECEMBER 1, 2023

Following Spar UK’s announcement this September that the symbol group had partnered with food redistribution charity FareShare to launch its ‘Giving One Million Meals’ campaign, a donation of £250,000 has now been made to the charity.

Retail 64

Retail 64

RetailDive

DECEMBER 1, 2023

The brand, known for its beaded bracelets, will open its 11th store since launching in 2013.

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99

RIS News

DECEMBER 1, 2023

IHL Sees Potential for $7.5 Billion in AI-Driven Business Gains Through 2029 — Will Macy's new CMO Take This On?

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

365 Retail

DECEMBER 1, 2023

Dolce & Gabbana Casa recently marked a significant milestone in its expansion by launching its first UK flagship store. Located at the distinguished 220 Brompton Road in Knightsbridge, this 3,400sq ft establishment is the brand’s inaugural standalone presence in London. This move follows the successful opening of two concept stores in Milan in 2022, showcasing the brand’s growing influence in the realm of luxury living.

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Fashion Events Management Other 62

RetailWire

DECEMBER 1, 2023

Will Kraft NotMac&Cheese become a household staple?

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365 Retail

DECEMBER 1, 2023

This week, the team from 365Retail was in Cannes for the annual MAPIC event, held from November 28 to 30 at the Palais des Festivals. The event, a key gathering for the retail, leisure, and hospitality industry, organised by Reed Exhibitions, was a hive of excitement and bustling activity. Showcasing the latest urban regeneration projects transforming cities globally, it covered major European cities as well as international projects from Saudi Arabia, Kuwait, India, Iraq, and Kyrgyzstan.

Leisure 62

Leisure Food and Beverages Retail Events 62

RetailWire

DECEMBER 1, 2023

Don't let doom spending ruin your finances.

Consumer 105

Consumer 105

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data