Practical eCommerce
DECEMBER 27, 2023
Two separate surveys of U.S. ecommerce shoppers report similar findings: free shipping is a priority. The post Charts: Shipping Priorities of Online Consumers appeared first on Practical Ecommerce.
Forrester eCommerce
DECEMBER 27, 2023
Danger! Obstacles Ahead! Customer experience (CX) has been a professional competency for two decades, and “Prove CX ROI” is still our CX clients’ top priority! Forrester’s data shows that 86% of CX professionals are building (or rebuilding) their business cases.
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Retail TouchPoints
DECEMBER 27, 2023
Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from the National Retail Federation and Appriss Retail. This means that for every $1 billion in sales, the average retailer incurred $145 million in merchandise returns. As is typically the case, online sales saw a higher return rate in 2023 at 17.6% compared to 10.02% for pure brick-and-mortar returns (excluding online orders that were returned in-store).
Forrester eCommerce
DECEMBER 27, 2023
In this blog, I look at digitizing an employee experience for both the benefits of sustainability and accessibility. While digitization is relatively easy with a broad technology landscape, making changes for sustainability or accessibility is much harder to do.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Retail TouchPoints
DECEMBER 27, 2023
Consumer packaged goods (CPG) companies are obsessed with two things: maximizing revenue and minimizing operational expenses. The same could be true of all for-profit organizations, but the CPG industry is unique in its unrelenting pace of new product launches designed to woo or wow an audience that has grown accustomed to constant change. However, due in part to pandemic-related workforce disruptions and supply chain challenges, new CPG product introductions declined by 16% over the past four y
365 Retail
DECEMBER 27, 2023
Dutch digital artist, Jeroen van der Most, has been confirmed as a keynote speaker for day 2 of ISE 2024 (30 January – 2 February 2024). Known for his innovative approach to art, Jeroen has been at the forefront of integrating data, algorithms, and artificial intelligence into his creative endeavours since 2010. Jeroen has had art projects commissioned for organisations including Amnesty International, NVIDIA, NH hotels, Sogeti, and Nike – Footlocker.
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RetailWire
DECEMBER 27, 2023
As the calendar turns to a fresh new year, there's a financial silver lining for minimum-wage earners across 22 states. Approximately 9.9 million workers will see a significant surge in their paychecks.
RetailDive
DECEMBER 27, 2023
The last thing retailers should do is make gift recipients feel guilty for making a return, according to experts.
RetailWire
DECEMBER 27, 2023
The Israeli government and U.S. tech titan Intel are partnering to construct a massive $25 billion chipmaking facility in southern Israel.
RIS News
DECEMBER 27, 2023
In this live webinar session, discover how intelligent automation is revolutionizing workforce management in retail.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
RetailWire
DECEMBER 27, 2023
A Tesla software engineer was brutally attacked by a robot and experienced serious injuries as a result of a malfunction at the company's Giga Texas factory in Austin.
365 Retail
DECEMBER 27, 2023
The British Independent Retailers Association has said 2024 is anticipated to be a challenging period for shop keepers as economic challengers are still set to bite. Bira, which works with over 6,000 independent businesses of all sizes across the UK, said they were expecting more challenges coming up in the coming months – and urged businesses to prioritise resilience and adaptability.
RetailWire
DECEMBER 27, 2023
Streaming services like Netflix are pulling back on their investments in children's content after learning that kids increasingly prefer to consume content on YouTube.
Digital Doughnut
DECEMBER 27, 2023
41% would be open to communication on their personal channels, such as WhatsApp, which brands can now get right each time through AI. 41% would be open to communication on their personal channels, such as WhatsApp, which brands can now get right each time through AI.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
RetailWire
DECEMBER 27, 2023
Wendy's is making sure consumers will be bringing home the bacon.
RetailWire
DECEMBER 27, 2023
Zulily, an online retail platform specializing in women's and children's apparel, has announced that it's closing its doors for good.
RetailWire
DECEMBER 27, 2023
Tesla Inc., the industry-leading EV manufacturer, is reportedly getting set to launch an upgraded version of its highly successful Model Y from its Shanghai production facility.
RetailWire
DECEMBER 27, 2023
Apple has won an appeal to resume selling its smartwatches after the U.S. Court of Appeals for the Federal Circuit paused an import ban.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
RetailWire
DECEMBER 27, 2023
The New York Times has initiated legal proceedings against OpenAI and Microsoft, alleging infringement of copyrighted material.
RetailWire
DECEMBER 27, 2023
McDonald's across the U.S. has begun featuring Squishmallows in its Happy Meals.
RetailWire
DECEMBER 27, 2023
As Sunshine State travelers return from their holiday getaways, they are facing major delays.
RetailWire
DECEMBER 27, 2023
The streaming giant is asking users to spend even more money for ad-free viewing.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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