Retail TouchPoints

MARCH 21, 2024

In the ever-evolving landscape of ecommerce, retailers face the ongoing challenge of adapting their cloud infrastructure to meet the demands of unpredictable consumer behavior. With online shopping hitting record highs during the most recent Thanksgiving holiday weekend, many companies often focus on preparing for this annual period of peak demand. Yet, increasingly, there are other peak periods, such as turn-of-the-season shopping, Mother’s Day and back-to-school sales, not to mention unf

eCommerce 221

eCommerce eCommerce Platforms Events Customer Experience 221

Forrester eCommerce

MARCH 21, 2024

As we outlined in previous research, Generative AI assistants known as TuringBots can serve as powerful tools to address some of the broader software development challenges. Specifically they help to automate a wide range of tasks throughout the software development life cycle (SDLC).

Technology 426

Technology Customer 426

Retail TouchPoints

MARCH 21, 2024

Target ’s announcement earlier this month that it was launching a paid membership plan almost felt like a foregone conclusion. Amazon ’s Prime membership has been paying dividends for the company for decades, and after Walmart followed suit with Walmart+ in 2020 , it was only a matter of time before Target entered the mix. With the addition of Target Circle 360, eight of the top 10 retailers in the U.S. now offer a paid membership, with the only two outliers being The Home Depot and Lowe’s.

Shipping Costs 254

Shipping Costs Subscription Consumer Games 254

Forrester eCommerce

MARCH 21, 2024

Right now, the hottest ticket in town might be Dune 2, but running a close second is SSE – the Security Services Edge which is a fancy acronym for cloud-delivered, user-focused security capabilities that protect the remote workforce.

Customer 276

Customer 276

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

MARCH 21, 2024

Premium retailer Woolworths will deploy the iD Cloud RFID solution from Nedap to 217 Fashion, Beauty and Home stores across South Africa as it seeks to improve inventory accuracy and in-store replenishment. The solution, designed to move the retailer closer to its strategic objective of selling more with less stock, also sets up Woolworths to use RFID for loss prevention and supply chain improvements in the future.

Supplies 244

Supplies Fashion Improvements Retail 244

Forrester eCommerce

MARCH 21, 2024

What’s the lawsuit about? The United States Department of Justice has announced an antitrust lawsuit against Apple. Antitrust action against companies is intended to thwart monopolistic behavior that a government believes impedes competition and hurts consumers.

Consumer 251

Consumer Marketing Customer Experience B2C 251

Forrester eCommerce

MARCH 21, 2024

In a bid to differentiate itself in the cloud market, Akamai unveiled its latest cloud offerings designed to be platform agnostic, cost-efficient, low-latency, and user-friendly. Akamai launched “Generalized Edge Compute (Gecko)” for companies looking to run workloads closer to users, devices, and data sources. Companies often do that to improve their user experience.

Improvements 251

Improvements Marketing Customer 251

Retail TouchPoints

MARCH 21, 2024

The National Retail Federation ( NRF ) projects that U.S. retail sales for 2024 will increase by 2.5% to 3.5% compared to the previous year, totaling between $5.23 and $5.28 trillion. That’s slightly less than the 3.6% increase seen in 2023, which saw sales reach $5.1 trillion , but it’s in line with the 10 -year pre-pandemic average annual sales growth figure of 3.6%.

Consumer 224

Consumer Retail Marketing 224

Forrester eCommerce

MARCH 21, 2024

In the report, we also analyzed the key trends and drivers of the digital asset custody market, key tech supporting digital asset custody, the core capabilities of representative custody providers, and early good practices for integrating these solutions.

Marketing 251

Marketing Management 251

TalkingRetail

MARCH 21, 2024

Following this week’s technical payment issues experienced by Greggs, the latest in a wave of similar retailer issues, some observers believe it highlights the continued importance of cash in UK society.

Retail 145

Retail 145

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

MARCH 21, 2024

Read insights from Principal Analyst Emily Pfeiffer and Senior Research Associate Delilah Gonzalez on how quality data powers commerce search experiences.

Customer Experience 251

Customer Experience Consumer Omnichannel Technology 251

TalkingRetail

MARCH 21, 2024

Following the recent announcement of a new vaping tax which will make products more expensive from October 2026, new insights from research and insights agency Opinium reveal that more than half (56%) of current vapers predict black market e-cigarette and vape sales will increase if… This story continues at Survey: More than 50% of vapers think price increase will boost black market Or just read more coverage at Talking Retail

Marketing 119

Marketing Retail 119

365 Retail

MARCH 21, 2024

Independent frozen food pioneer, COOK , has inaugurated its 100th store in Poynton, Cheshire. This expansion comes at a time when many retailers face downturns, with COOK experiencing a 16% surge in sales over the last 11 months, reaching £109m. The new store in Poynton, strategically placed between Stockport and Macclesfield, is set to create 12 new jobs, contributing positively to the local economy.

Retail 109

Retail Events 109

RetailDive

MARCH 21, 2024

Hiring more store associates will improve customer service and help fight what executives said was an unexpectedly high level of inventory loss.

Improvements 115

Improvements Customer 115

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

365 Retail

MARCH 21, 2024

Nespresso UK has ventured into the on-the-go coffee scene with the unveiling of a novel coffee shop model named ‘The Nespresso Bar’, strategically located in proximity to Liverpool Street station in the heart of London. The choice of location underscores Nespresso’s premiere foray into the bustling on-the-go coffee domain, situated at the UK’s most frequented commuter nexus.

Events 109

Events Customer Experience Consumer Customer 109

RetailWire

MARCH 21, 2024

Apollo Global Management, a prominent private equity firm, has made a hefty $11 billion offer to acquire Paramount Pictures along with the Paramount TV studios group.

Management 104

Management 104

RetailDive

MARCH 21, 2024

Forty percent of customers who visit the Sephora shop-in-shops are new to the department store, Tom Kingsbury said at Shoptalk.

Department Stores 116

Department Stores Customer 116

Profitero

MARCH 21, 2024

Brands generally assume they control what content is featured on their PDPs, but thanks to recent changes on Amazon, this is no longer entirely the case. In late January, Amazon notified sellers in hardline categories that they intended to supplement non-compliant listings with images from Amazon or even other third-party (3P) sellers.

Other 78

Other eCommerce 78

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Practical eCommerce

MARCH 21, 2024

Changing domain names can seriously reduce organic search traffic. Here's how to recover. The post Traffic Recovery from Domain Changes appeared first on Practical Ecommerce.

eCommerce 90

eCommerce SEO 90

RetailDive

MARCH 21, 2024

Store customers return less than online shoppers, and some rules are boosting in-store returns of online orders, according to the ICSC.

Customer 104

Customer 104

TalkingRetail

MARCH 21, 2024

Some popular Easter eggs will cost 50% more this year according to research by Which? The consumer group also reported ‘shrinkflation’ with some Easter eggs having shrunk in size but not price.

Consumer 89

Consumer Retail 89

RetailDive

MARCH 21, 2024

A partnership between tech giants Meta and Amazon “could represent the tipping point of transforming social media into a transaction platform,” Mizuho Securities analysts said in a report this week.

Social Media 87

Social Media 87

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailWire

MARCH 21, 2024

Starbucks has surged past Subway to claim the title of the world’s second-largest restaurant chain.

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116

RetailDive

MARCH 21, 2024

While traditional grocery stores are still consumers' top places to buy produce, low-price format retailers are making significant gains in the category.

Retail 87

Retail Consumer 87

RetailWire

MARCH 21, 2024

Low-cost airline JetBlue is making strategic shifts in its routes and services to enhance its financial standing.

Travel 105

Travel 105

TalkingRetail

MARCH 21, 2024

The TMA (Tobacco Manufacturers’ Association) believes the government’s ‘phased generational ban’ on the purchase of tobacco products for anyone born on or after 1 January 2009, will drive the market "into the hands of organised crime gangs".

Marketing 80

Marketing Retail 80

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

MARCH 21, 2024

Zimba and Plus Ultra will land in 4,500 and 600 of the mass merchant’s stores, respectively, significantly expanding their wholesale presence.

87

87

TalkingRetail

MARCH 21, 2024

An APPG for Responsible Vaping has been established to ensure the raft of government measures on vaping are balanced and proportionate while acting to encourage and highlight sector led improvement.

Improvements 72

Improvements Retail 72

RetailDive

MARCH 21, 2024

The location, which features a Custom Spaces design studio, is the home retailer’s eighth small-format store.

Customer 99

Customer Retail 99

RetailWire

MARCH 21, 2024

Chocolate candy is a staple of the Easter holiday. But will a steep increase in cocoa prices make it harder for consumers to fill their baskets with chocolate and other sweet treats?

Consumer 59

Consumer Other 59

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data