Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. It was no longer enough to route orders to a handful of DCs and drop ship vendors. It was time to fold the store fleet into the fulfillment network, dramatically increasingly both the network’s revenue generation potential and the soph

Fulfillment 259

Fulfillment Shipping Costs Customer Supplies 259

Salsify

OCTOBER 3, 2023

If you’re like most people, losing your phone can be the final straw that turns a difficult week into a straight-up disaster. Heck, even the sting of losing a sock in the laundry can upend an otherwise good morning.

Retail 152

Retail 152

Forrester eCommerce

OCTOBER 3, 2023

Mobile banking matters more than ever in the US and Canada. Online banking usage is trending down as mobile banking usage and engagement continue to rise. In mobile banking channels, customers demand a widening set of features and services — and these mobile experiences have a major impact on brand perceptions and preferences.

Banking 454

Banking Mobile Channel Customer 454

Retail TouchPoints

OCTOBER 3, 2023

As it marks its 28th year in business, Ebay finds itself in a vastly different world than the one where it started. Back in 1995, “online marketplaces” weren’t a thing, Amazon was still just a bookseller, Google didn’t even exist and the idea of buying most things secondhand was considered tacky rather than trendy. Taken in that light, the creation of Ebay can feel almost prescient, especially when you consider that the platform is now one of the oldest businesses in not one but two of ecommerce

Merchant Services 278

Merchant Services Automotive Accessories Small Business Retail 278

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

OCTOBER 3, 2023

Does your organization span regions, lines of business and brands? That makes scaling a customer experience measurement program more challenging; you need to balance consistency and oversight with adaptation and localization.

Customer Experience 422

Customer Experience Customer 422

Retail TouchPoints

OCTOBER 3, 2023

Macy’s Inc. is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. Macy’s had announced plans in August 2023 to open four small-format stores in the late summer and fall, and the third Bloomie’s small-format store will open in Seattle in November 2023.

Omnichannel 259

Omnichannel Operations Presentation Marketing 259

My Wife Quit Her Job

OCTOBER 3, 2023

Today I am thrilled to have John Acuff on the show. John is a New York Times bestselling author of eight books, including his latest book called All It Takes Is A Goal. Jon is also one of Ink’s top 100 leadership speakers and has spoken to hundreds of thousands of people at conferences and events. And for the last 20 years, he’s helped some of the biggest brands tell their story, including Home Depot, Bose and Staples.

Books 244

Books Events 244

Retail TouchPoints

OCTOBER 3, 2023

Discount Tire has purchased the retail tire and automotive maintenance operations of Dunn Tire , which provides parts and installations for brakes, lube and oil services, front-end repairs and state vehicle inspections at 25 locations in western and central New York and Pennsylvania. Financial details of the transaction, which closed Sept. 30, 2023, were not disclosed.

Automotive 230

Automotive Accessories Operations Management 230

lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. If you’re familiar with LateShipment.com’s Delivery Experience Management and Returns Experience Management platforms you might be aware of our commitment to helping leading e-commerce brands like Princess Polly , SlumberPod , 1st Phorm , and much more to craf

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

Retail TouchPoints

OCTOBER 3, 2023

Alcohol ecommerce solution DRINKS has sold the Wine Insiders brand, which it acquired in 2014, to the new brand management firm Full Glass Wine Co. Financial details of the transaction were not disclosed. Full Glass was founded earlier this year by alcohol industry veteran Louis Amoroso and entrepreneur Neha Kumar. Amoroso previously served as President of DTC at DRINKS.

eCommerce 147

eCommerce Multi-channel Shopify Technology 147

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Wiser

OCTOBER 3, 2023

Effectively monitoring and executing promotional strategies is critical to your bottom line. Understanding how your promotions perform in real time can provide a wealth of insights, allowing you to optimize your strategies and gain a competitive edge. This goes beyond simply tracking sales data; it’s about comprehending the entire promotional ecosystem, with factors including competitor activities, market trends, and customer behavior.

Improvements 144

Improvements Technology Marketing Customer Loyalty 144

RetailDive

OCTOBER 3, 2023

Nearly half of young shoppers said they'll do their holiday shopping at malls as consumers plan to spend $530 on gifts, down from $612 last year.

Gifts 134

Gifts Consumer 134

365 Retail

OCTOBER 3, 2023

On Wednesday 27 September, Lidl GB welcomed over 600 attendees to its brand new 1.2 million square foot Regional Distribution Centre (RDC) in Luton as part of its first ever supplier event in Great Britain. Lidl GB CEO, Ryan McDonnell, kicked off the day by welcoming guests, followed by addresses from other Board Directors and senior colleagues including the Supply Chain Director, Logistics Director and Customer Director.

Events 109

Events Supplies Operations Customer 109

RetailDive

OCTOBER 3, 2023

In an increasingly politicized environment, the retailer is relying on a three-part litmus test to assess climate, labor and social issues, Kathleen McLaughlin said at a Goldman Sachs event.

Events 118

Events Retail 118

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

365 Retail

OCTOBER 3, 2023

ZigZag Global , a leading provider of technology-driven retail returns solutions, is announcing a strategic partnership with Royal Mail, the universal service provider that delivers a ‘one-price-goes-anywhere’ service to 32 million addresses across Britain. This collaboration will enable ZigZag’s retailers to offer their customers a convenient home collection service operated by one of the UK’s most trusted carrier services.

Payment Services 109

Payment Services Customer Definition Download 109

RetailDive

OCTOBER 3, 2023

The e-commerce giant and others skeptical of the commission’s antitrust claims say the FTC has an uphill court battle, in part because Amazon’s behavior is just old-fashioned retail.

eCommerce 114

eCommerce Fashion Retail Other 114

TalkingRetail

OCTOBER 3, 2023

Retail trade union Usdaw has condemned the crime and policing minister for his reported comments to a Conservative conference fringe meeting where it is reported that he called on the public to make citizen’s arrests in supermarkets if they saw shoplifters. The union has branded this ‘DIY policing’ as dangerous and irresponsible. Chris Philp MP.

Retail 106

Retail 106

365 Retail

OCTOBER 3, 2023

Uniform Standard, the East London-based sneaker brand, is set to unveil its first-ever pop-up showroom on Marshall Street in Soho, starting from October 23, 2023. This phygital space aims to offer customers an immersive brand experience, allowing them to meet the co-founders, explore the Sneaker Series, and even make purchases that are delivered directly to their homes or workplaces.

Accessories 104

Accessories Apparel Events Operations 104

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

FastSpring

OCTOBER 3, 2023

Looking to leverage FastSpring’s 1ClickPay or other payments capabilities and want to try them for yourself? Sign up for a demo or check out our free trial. We’re excited to introduce the latest in FastSpring’s payments featureset: 1ClickPay. Designed to enhance your customers’ shopping experience and boost your sales, 1ClickPay streamlines the checkout process, reduces purchase friction, and makes it easier than ever for your customers to complete their transactions.

Payment Services 88

Payment Services Merchant Services Payments Demo 88

RetailDive

OCTOBER 3, 2023

As its smaller format shows promising results, the department store is shifting gears. Closing more mall-based anchors may be inevitable.

Department Stores 113

Department Stores 113

TalkingRetail

OCTOBER 3, 2023

Nisa Costs of becoming a member: From £860 + VAT annual subscription for the company’s paperless option, which is the most popular. What financial packages or credit terms do you offer? Minimum 14 days. Minimum length of contract: No minimum length, but retailers wishing to leave the group must give at least six months’ notice.

Subscription 93

Subscription Retail 93

Sailthru

OCTOBER 3, 2023

You’ve decided to take the plunge into content marketing. You have your strategy in place, you have your resources lined up, and you have that burning drive to get started. Now what? To keep yourself and your content producers on track, and upper management in the loop, you’ll want to develop a content calendar. This document can actually be quite complex, but it’s an extremely effective blueprint.

White Paper 78

White Paper Social Media Document Blog 78

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

OCTOBER 3, 2023

Brands and retailers are flocking to the online game platform to create virtual worlds filled with digital replicas of their products.

Games 100

Games Retail 100

RetailWire

OCTOBER 3, 2023

Macy’s has announced plans to open up to 30 smaller stores in strip malls over the next two years, marking a significant shift for the retailer as it seeks to move away from declining shopping malls. These smaller-format stores, about one-fifth the size of traditional locations, offer a more modern, open layout and focus on.

Department Stores 89

Department Stores Retail 89

RetailDive

OCTOBER 3, 2023

The Il Makiage and SpoiledChild owner will debut two brands in 2025, and is "actively holding back" on top-line growth and profitability.

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90

365 Retail

OCTOBER 3, 2023

Dr. Martens plc has announced the opening of its 100 th EMEA (Europe, Middle East and Africa region) store on London’s iconic Oxford Street. The new location, at 184 – 190 Oxford St, will open on 10 th November 2023. The 100 th store is testament to Dr. Martens’ strong and increasing physical, owned retail (‘DTC’, or ‘Direct to Consumer’) presence in EMEA, with the newest addition in line with the Company’s strategy to continue inspiring and engaging customers in-store with the range of Dr.

Travel 62

Travel Events Consumer Customer 62

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

OCTOBER 3, 2023

Some brands whose stock boomed thanks to pandemic-era trends are now trading at less than $5.

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365 Retail

OCTOBER 3, 2023

New modelling, carried out as part of a research project by Landsec in partnership with Bradshaw Advisory, revealed the potential growth for brands that rented space in a sustainable retail destination, compared to a traditional retail destination. It revealed that, over the course of 10 years, brands in a sustainable retail destination could see revenues increase by up to 13%.

Leisure 62

Leisure Retail Consumer Supplies 62

RetailDive

OCTOBER 3, 2023

As its revenue continues to increase, the footwear brand expects its IPO pricing to be between $44 and $49 per ordinary share.

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365 Retail

OCTOBER 3, 2023

Furniturebox has transformed ecommerce dispatch times with a late 8pm cut off for next day deliveries. The disrupter brand – based at a new 88,000 square metre warehouse next to the M4 – is offering what is believed to be the latest next day delivery time on bulkier items ordered online. Furniturebox – founded by two 17-year-old school friends just eight years ago – has been named by the Sunday Times as one of the UK’s fastest growing top 100 private companies for the pas

eCommerce 62

eCommerce Definition Events Customer Experience 62

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data