Fri.Dec 15, 2023

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How CX Teams Must Adapt To Steer A Journey-Centric Transformation

Forrester eCommerce

Tasks And Responsibilities To Activate And Evolve Journey Centricity Need a menu of tasks that CX teams can assume to steer a journey-centric transformation? Find it in our new report! Embracing journey centricity often takes years.

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Claire’s Gets into Gen Zalpha’s Ears with New Audio Entertainment Deal

Retail TouchPoints

Gen Z and Gen Alpha are becoming avid podcast listeners, making them a hot target for media brands and producers. In fact, 30% of Gen Z and 23% of Gen Alpha individuals listen to podcasts every week , according to Edison Research. To better engage with this growing “Gen Zalpha” listener base, Claire’s is partnering with podcast and audio entertainment production studio Audio Up Media on a series of new scripted audio shows.

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The Core Tenets That Set High-Performing Portfolio Marketing Teams Apart

Forrester eCommerce

Results from Forrester’s Portfolio Marketing Survey, 2023, reveal that high-performing portfolio marketing teams prioritize strategic activities and take an audience-focused approach to their work. This blog post reveals the top three practices we see high-performing portfolio marketing teams doing differently.

Marketing 251
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Save A Lot Makes Interim CEO Appointment Permanent

Retail TouchPoints

Discount grocery chain Save A Lot has named interim CEO Fred Boehler to the role permanently. Boehler has been serving as interim CEO since Oct. 31, following the departure of former CEO Leon Bergmann. Boehler brings more than 30 years of experience across multiple retail and wholesale businesses. He has worked in supply chain at SuperValu , Borders , Newell Rubbermaid and Americold Logistics., where he served as CEO and took the company public in January 2018.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Cooking Up A Storm: AI Will Drive Process Industry Innovation

Forrester eCommerce

It is this time of year where I usually like to try and make seasonal specialties from other parts of the world. I’ve been exchanging recipes with my colleague George Lawrie. I’m not sure how anyone can really eat the mince pies he tells me are delicious.

Other 235
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Chewy Joins Medtail Movement with Vet Care Services

Retail TouchPoints

Healthcare has been deemed the new battleground for retailers — from behemoths like Walmart and Amazon to traditional drugstore players like CVS and Walgreens. Now, Chewy is embracing the “medtail movement” by opening its first veterinary practices under the brand name “Chewy Vet Care.” The first Chewy Vet Care practice will open in South Florida early next year, offering routine appointments, urgent care and surgery.

More Trending

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Kroger Launches Autonomous ‘Middle Mile’ Delivery in Dallas Market

Retail TouchPoints

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. The formal launch comes after eight months of local operations, during which time Gatik trucks have made delivery runs multiple times per day, seven days per week.

B2C 254
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LinkedIn Live Recap: Meet the need for instant gratification, with Lori Howitt and Jon Reily

Fabric

Welcome to our recap of fabric’s recent LinkedIn Live event, where Jon Reily, Bounteous’ SVP of Commerce & Loyalty, joined Lori Howitt, fabric’s Senior Solutions Consultant, to discuss how retailers can meet the needs of customers in this age of instant gratification. In this blog post, we’ve compiled a list of key takeaways from this insightful discussion, focusing on how retailers can navigate the instant gratification economy, deliver true omnichannel experiences, and leverage innov

eCommerce 130
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The Impact of Tech on Child Safety

Retail TouchPoints

There has been a lot of talk and, frankly, worry recently about the impact of technology on the mental health and safety of children. Emerging social media platforms such as TikTok and Snapchat have created a healthy amount of worry among parents who feel their children are being exposed to negative and harmful influences. The rise of social media and technology has created a new set of concerns for modern parents, and navigating this new world of advanced tech can be challenging.

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Product advertising: Benefits, types, examples, and strategies

Omnisend

Reading Time: 10 minutes Most businesses think brand and product advertising are the same thing. But the truth is they are poles apart. Product advertising focuses on what you offer, while brand advertising focuses on who you are as a brand. So if you’re looking for ways to advertise your products and create demand, look no further. This detailed guide will cover everything about product advertising: the benefits, the many types, real examples, and step-by-step strategies.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Is the Retail Crime Wave a Tsunami or a Ripple?

Retail TouchPoints

With our Editors Perspectives columns, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Back in 2022, the message was clear — retail crime was on the rise : “There’s no two ways about it,” said Gautham Vadakkepatt, Director of the Center for Retail Transformation at the George Mason University School of Business in an interview with Retail TouchPoints.

Retail 241
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Will Macy’s follow Sears to the retail graveyard?

RetailDive

The iconic department store could thrive as a smaller, more focused retailer, but a potential buyout would make a transformation unlikely, analysts say.

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Temu Sues Shein for ‘Mafia-Style’ Anticompetitive Behavior, Ending Short-Lived Truce

Retail TouchPoints

The battle between Chinese discount shopping apps Shein and Temu is getting downright nasty. Temu has filed a new lawsuit against Shein alleging much more than run-of-the-mill anticompetitive behavior. The suit alleges that Shein uses “mafia-style tactics” to coerce sellers into severing ties with Temu, including detaining sellers at their offices for up to 10 hours and confiscating their phones to search for details of their Temu sales.

Document 234
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Press Release: FastSpring CEO David Nachman on Google Play Case Ruling: “This is a Win For Gamers and Studios”

FastSpring

FastSpring provided key evidence about alternative payment options in EPIC’s antitrust lawsuit against Google Santa Barbara, CA – December 12, 2023 – Overnight in the United States District Court for the Northern District of California a jury found that Google Play and Google Play Billing represent an illegal monopoly run by Google. Judge James Donato must still rule on what remedies Google must abide by in the case relative to Google Play, Google Play Billing and third-party payment

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Bushbalm Normalizes Bikini-line Skincare

Practical eCommerce

Selling lotions for razor burns along bikini lines is a booming business. The name is memorable too. The post Bushbalm Normalizes Bikini-line Skincare appeared first on Practical Ecommerce.

eCommerce 109
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Mall operator PREIT files for bankruptcy for the second time in 3 years

RetailDive

The mall REIT came to bankruptcy court with a plan to shed $880 million in debt and obtain $135 million in debtor-in-possession and exit revolver financing.

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Costco Announces Unprecedented Special Dividend

RetailWire

Costco declared a distinctive cash dividend of $15 per share, scheduled for Jan. 12, 2024. This extraordinary payout is in addition to the company's regular quarterly dividend.

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The Weekly Closeout: Doritos creates nacho cheese-flavored liquor and Target gets a new ‘employee’

RetailDive

In a partnership with Empirical, the chip-flavored drink is set to sell in New York, California and online, while a Skipper doll exclusive is now at Target.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Nokia’s Strategic Revamp in the Field of Mobile Networks

RetailWire

After Nokia lost AT&T's open RAN contract to Ericsson, CEO Pekka Lundmark recognized the need to revisit the firm's Mobile Networks strategy.

Mobile 105
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Showfields landlord, funders voice concern over bankruptcy financing

RetailDive

The retailer's Brooklyn landlord objected to its proposed DIP financing, alleging Showfields has insiders involved with the lender. Meanwhile, the CEO said the company is working on "reaching a resolution" with creditors.

Retail 93
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GE Appliances and Kroger Partner Up To Elevate Contextual Commerce with Dynamic Discoverability

RIS News

GE Appliances is bringing CPG discoverability to its products in partnership with Kroger. The new feature will tap into smart appliances to offer users recipe inspiration while cooking.

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Six Signs You're Ready to Re-Platform

Digital Doughnut

Candyspace's Director of Technology, Adam Davey shares the six signs that your business is ready to re-platform. Candyspace's Director of Technology, Adam Davey shares the six signs that your business is ready to re-platform.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Peloton names chief marketing officer

RetailDive

Lauren Weinberg joins the fitness company from Intuit following Leslie Berland’s resignation from the role after less than a year.

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Holiday Layoffs Are Becoming a Costly Trend Called Vibecession

RetailWire

The holiday season has many workers experiencing a new and unsettling trend — holiday layoffs.

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NRF Big Show Preview 2024

RIS News

The RIS News editorial team has scoured the NRF Big Show schedule — researched the tech, topics, and retailers presenting — and prepared a curated list of best-in-show options.

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A Merry but Modest Christmas, says Post Office

TalkingRetail

Nearly a quarter of households (24%) have cut spending on essential food in the run-up to Christmas, according to a Post Office survey.

Retail 98
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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MeUndies names chief revenue officer as it plans membership program revamp

RetailDive

Ariel Stoddard joins the DTC brand from Fabletics where she served as general manager and oversaw expansion into new categories, like scrubs.

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Power Goes Out in New York City After Con Edison Explosion

RetailWire

An explosion at a New York City substation caused power to go out for many residents just before midnight.

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NRF launches Center for Retail Sustainability

RetailDive

The organization partnered with Deloitte to improve supply chain traceability within the industry to generate economic, social and environmental benefits.

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The Power of Omnichannel Retail Strategies With AI-Driven Insights

Dynamic Action

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail. Optimizing omnichannel strategies with retail intelligence is key to success in today’s retail space to meet and exceed customer expectations seamlessly.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.