Retail TouchPoints

OCTOBER 30, 2023

As we navigate the complexities of global commerce, the need for efficient and transparent international transaction methods becomes increasingly apparent. One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency.

Payment Services 262

Payment Services Merchant Services Payments Point of Sale 262

lateshipment

OCTOBER 30, 2023

The Post-purchase CX Mandate Knowing what’s coming and staying ahead of delivery and return-related issues is key to perfecting post-purchase. However, e-commerce post-purchase issues are nothing out of the ordinary, especially during times like the Holiday Season. The impact they bring is catastrophic — wrecking customer experience, straining customer support teams, and ultimately threatening profit margins.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

Forrester eCommerce

OCTOBER 30, 2023

Have you ever heard a leader of a successful business proudly announce that they don’t much care about understanding their customers’ needs? Yeah, me neither. The data from Forrester’s recent report, The State Of Customer Obsession In B2B, 2023, is clear on the value of knowing what drives your customers.

Customer 436

Customer B2B Operations Marketing 436

Retail TouchPoints

OCTOBER 30, 2023

Unilever has sold subscription razor brand Dollar Shave Club to the U.S.-based private equity firm Nexus Capital Management for an undisclosed amount. Unilever will retain a 35% minority stake in the company after the sale closes later this year. The sale comes a little over seven years after Unilever bought the buzzy DTC brand for an estimated $1 billion.

Subscription 277

Subscription Omnichannel Management Consumer 277

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

OCTOBER 30, 2023

Dynamic changes are occurring in the technology infrastructure landscape, impacting the data center, remote work, edge environments, and connectivity. Learn more in our 2024 technology infrastructure predictions.

Technology 427

Technology Customer 427

Retail TouchPoints

OCTOBER 30, 2023

FreshDirect has selected six NYC-area brands for its initial Rising Industry Producers and Entrepreneurs (R.I.P.E.) initiative, a one-year pilot program for food, beverage and personal care brands with retail ambitions. The emerging and diverse-owned companies will receive expert advice and be able to leverage internal FreshDirect resources to grow their brands, including help adapting strategies for ecommerce success and expanding their customer base in the tri-state area.

Food and Beverages 244

Food and Beverages Management eCommerce Customer 244

Retail TouchPoints

OCTOBER 30, 2023

There’s a chill in the air but resale remains hot, with major brands — including Crocs , Beyond Yoga , Tommy Hilfiger Men’s and Maje jumping into the circularity movement. The influx of new secondhand offerings arrives just in time for a holiday season when consumers are largely expected to be more price-conscious than ever as they face continued economic pressures.

Apparel 236

Apparel Shipping Labels Clothing Shipping Costs 236

Forrester eCommerce

OCTOBER 30, 2023

In 2024, software developers will have to adapt to the rise of TuringBots, ajar source, and Backstage in the development cycle. Learn more in our 2024 predictions for software development.

Operations 408

Operations Customer 408

Wiser

OCTOBER 30, 2023

Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. The Buy Box is a feature on many eCommerce platforms, popularly Amazon, where customers can directly proceed to purchasing products without having to navigate through multiple sellers.

Shipping Costs 147

Shipping Costs Merchant Services eCommerce Platforms Fulfillment 147

Forrester eCommerce

OCTOBER 30, 2023

Recently, the Reserve Bank of India (RBI) has imposed a ban on Bank of Baroda’s mobile banking app – BoB World. But why did this happen, and what can we learn from it? Let us dive into the details.

Banking 392

Banking Mobile Technology 392

Advertisement

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Practical eCommerce

OCTOBER 30, 2023

Google's new targeting feature allows advertisers to finetune a target audience, improving performance. The post New ‘Search Themes’ Boost Performance Max Ads appeared first on Practical Ecommerce.

Improvements 112

Improvements eCommerce 112

Forrester eCommerce

OCTOBER 30, 2023

In 2024, we’ll see SaaS sales hit 75%, genAI drive modernization efforts, and at least one vendor megadeal. Learn more in Forrester’s 2024 enterprise software predictions.

Marketing 391

Marketing Information Technology Customer 391

365 Retail

OCTOBER 30, 2023

In an era marked by financial caution, the dynamics of shopper loyalty are shifting, particularly in light of the ongoing cost-of-living crisis. A comprehensive survey by Tyl by NatWest offers a deep dive into the changing relationship between consumers and retailers, examining the factors that attract shoppers to both small boutiques and large commercial outlets.

Small Business Retail 109

Small Business Retail Shipping Costs Customer Experience Customer 109

Forrester eCommerce

OCTOBER 30, 2023

2024 brings new challenges to cloud providers and customers grappling with AI disruption. Learn more in our 2024 cloud computing predictions.

Customer 403

Customer 403

Advertisement

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

TalkingRetail

OCTOBER 30, 2023

Brits are expected to spend £1.07bn on Halloween in 2023, according to new research from personal finance comparison site finder.com. The research also found that more than half of Brits (56%) are planning to make a Halloween-related purchase this year, with an average spend of £36 each. Generation Z (aged 18-26) are the big spenders when it comes.

Retail 105

Retail 105

Forrester eCommerce

OCTOBER 30, 2023

Die disruptive Kraft von KI wird 2024 den Cloud-Markt erschüttern. Erfahren Sie mehr in unseren Prognosen 2024 zum Cloud Computing.

390

390

365 Retail

OCTOBER 30, 2023

PPDS, the exclusive global provider of Philips Professional Displays and complementary solutions, is delighted to announce the latest evolution of its multi-award-winning ePaper signage range, with the launch of the new 32” (16:9) Philips Tableaux 5150I for retail environments. Extending PPDS’ global strategy and commitment to bringing high-impact, more sustainable, energy conscious solutions to market, the new 32” Philips Tableaux 5150I signals a breakthrough in technology for larger form facto

Technology 104

Technology Retail Management Events 104

RetailDive

OCTOBER 30, 2023

The retailer is also bringing back its price match guarantee for the season, which will meet select competitors’ prices for two weeks after purchase.

Retail 107

Retail 107

Advertisement

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

TalkingRetail

OCTOBER 30, 2023

Police in West Yorkshire say specially designed “James Bond-style gadgets” are being used to conceal illegal tobacco. Two Dewsbury shops were raided in a combined operation involving West Yorkshire Police and West Yorkshire Trading Standards that seized tobacco and vapes worth more than £100,000. In addition to the tobacco, officers seized illegal disposable vapes containing.

Operations 98

Operations Retail Marketing 98

RetailDive

OCTOBER 30, 2023

Owner Natura & Co. months ago told shareholders it was looking for buyers for the struggling personal care brand.

115

115

RetailWire

OCTOBER 30, 2023

Meta, the parent company of Facebook and Instagram, has announced the introduction of ad-free subscription plans for users in Europe.

Subscription 105

Subscription 105

RetailDive

OCTOBER 30, 2023

The brand closed on a round of financing through a special purpose vehicle fund that provided capital needed to buy out the private equity firm’s minority stake.

Apparel 90

Apparel 90

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RIS News

OCTOBER 30, 2023

Crocs has initiated a retail takeback pilot program, aimed at enhancing its sustainability and circular economy efforts.

Retail 106

Retail 106

CPC Strategy

OCTOBER 30, 2023

As always, with a new year comes new trends in the world of retail and ecommerce. In 2023, we saw massive growth in social commerce, influencer marketing, and even advancements in augmented reality shopping experiences.

Retail 85

Retail Channel eCommerce Marketing 85

RIS News

OCTOBER 30, 2023

The Home Depot announced two leadership changes to align the organization around its largest growth opportunity – pro customers.

Operations 100

Operations Customer 100

RetailDive

OCTOBER 30, 2023

The move marks the first nationwide retail partnership for the company’s beauty brand, which launched in 2021.

Retail 97

Retail 97

Advertisement

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RIS News

OCTOBER 30, 2023

There are steps shippers can take that will yield benefits in the long run, no matter what the coming months hold. Learn more.

Supplies 98

Supplies 98

RetailDive

OCTOBER 30, 2023

Total Halloween spending is forecast to hit $12.2 billion this year, but rising wage and sugar costs are cutting into profits.

Consumer 88

Consumer Retail 88

RIS News

OCTOBER 30, 2023

Leadership recently shared its take on gen AI growth during a recent call with investors. Get the details.

97

97

RetailDive

OCTOBER 30, 2023

The company is deepening its focus on the pro segment as inflation continues to depress DIY discretionary spending.

92

92

Advertisement

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data