Mon.Jul 10, 2023

article thumbnail

Key Findings From Forrester’s 2022 Data Breach Benchmarks

Forrester eCommerce

Every year, Forrester fields the Forrester Analytics Business Technographics® Security Survey, which provides insight into security decision-makers’ current state, challenges, and forward-looking priorities.

article thumbnail

4 Ways Retailers can Leverage Generative AI to Drive Revenue and Productivity

Retail TouchPoints

Apple co-founder Steve Jobs once said , “People don’t know what they want until you show it to them. Our job is to figure out what they want before they do.” The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Win The Hearts And Minds Of Security-Fatigued Stakeholders

Forrester eCommerce

I am thrilled to announce that we have updated one of the first pieces of research I published when I joined Forrester in 2018: what we then called “Harden Your Human Firewall.

article thumbnail

Alibaba Shares Soar on Expectation that New $982M Fine Signals End of China’s Tech Crackdown

Retail TouchPoints

Fintech firm Ant Group , an affiliate of Chinese ecommerce behemoth Alibaba , has been fined 7.1 billion yuan (approximately $982 million ) by Chinese regulators for violating consumer protection and corporate governance laws and regulations, multiple sources report. Alibaba’s stock price has shot up on the news, with this latest fine being widely viewed as the final move in China’s three-year regulatory crackdown on tech.

article thumbnail

Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

article thumbnail

Generative AI Can Help Design Now — And It’s Just The Beginning

Forrester eCommerce

Generative AI will transform design — and not merely by creating images, which are just the visible tip of the design iceberg, but by assisting with designing products and interactions, improving user research, and more.

article thumbnail

Reports: Bed Bath & Beyond Cancels Auction for BuyBuy Baby’s Stores

Retail TouchPoints

Bed Bath & Beyond has reportedly ceased its efforts to find an acceptable buyer for BuyBuy Baby ’s store footprint and will instead seek court approval for a more limited sale of the baby retailer’s IP assets, according to multiple media reports. The retailer had previously pushed the date for BuyBuy Baby’s auction from June 21 to June 29. At that point, New Jersey-based baby retailer Dream On Me emerged as the lead bidder for the brand’s IP, with a $15.5 million bid for assets including the

More Trending

article thumbnail

‘Bitter is Better:’ Apothékary’s Unique Approach to Product Education and Packaging

Retail TouchPoints

It’s important for brands to stand out, particularly in crowded categories such as wellness, but offering a unique value proposition comes with its own challenges. Apothékary , a DTC wellness company with an emphasis on selling natural herbs and tinctures, has the benefit of a message that resonates with consumers. Unfortunately, this resonance hasn’t always included shoppers’ understanding of exactly how its products were supposed to be used.

article thumbnail

The Four M’s Of Strategic Workplace AI

Forrester eCommerce

Generative AI has catapulted the topic of artificial intelligence to the forefront of workforce strategy. But leaders who we talk to, while excited by the technology’s potential, are worried. They fear the fast pace of change and wonder if their employees will be able to adapt.

Customer 150
article thumbnail

Urban Outfitters Parent to Deploy Next-Gen Merchandise Planning Solution

Retail TouchPoints

URBN , the parent company of retailers including Urban Outfitters , Anthropologie and Free People , is partnering with enterprise AI software platform provider o9 Solutions to power its digital transformation journey with a next-generation merchandise planning solution. URBN will deploy o9’s AI-powered Merchandise Financial Planning, Assortment Planning, Demand Planning, Allocation and Replenishment capabilities to optimize decision-making and profitability.

Channel 208
article thumbnail

Six Best in Class Practices for DTC Ecommerce Returns

ESW

A DTC ecommerce channel is one of the fastest and most efficient ways for brands and retailers to break into new markets. But to be successful in any market, merchants must ensure every step of the shopper’s journey is maintained at the highest possible standard. From storefront browsing to ecommerce returns, brands have the opportunity to fine tune outbound and reverse logistics to create an experience that delights the customer.

article thumbnail

Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

article thumbnail

Revolutionizing Payment Automation Solutions With CRM Integration

MakeWebBetter

Achieve round-the-clock productivity without any constraint at selling. Bring in the best payment automation solution and attain enhanced visibility and better financial management. How do you plan to achieve all that? For this, streamlining customer payments with universally preferred payment methods and gateways couldn’t be enough. So? I find the [.

article thumbnail

Best 20 Repricing Tools: Maximizing eCommerce Success

Algopix

In the rapidly evolving world of eCommerce, staying competitive is crucial for online sellers. One effective strategy to gain a competitive edge is dynamic pricing, which involves adjusting prices in real-time based on market conditions and competitors’ pricing. To streamline this process, eCommerce businesses turn to repricing tools. In this article, we will explore the best 20 repricing tools available, their key features, and how they can benefit businesses in the eCommerce landscape.

eCommerce 109
article thumbnail

Tuesday Morning moves to convert its bankruptcy to Chapter 7

RetailDive

The half-century-old off-pricer, which exited a Chapter 11 process just two years before filing again this year, had already moved to liquidate.

123
123
article thumbnail

Identifying the Capabilities You Need to Achieve Excellence in Digital Marketing

Digital Doughnut

Thirty years on from the appearance of the first clickable online ad, digital marketing excellence can still feel like an unattainable goal. Thirty years on from the appearance of the first clickable online ad, digital marketing excellence can still feel like an unattainable goal.

Marketing 103
article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

How Lunya’s bet on brick and mortar contributed to its bankruptcy

RetailDive

The direct-to-consumer brand flourished — and expanded — during the pandemic. But for the last year, it's been losing $135,000 a month on stores.

Consumer 106
article thumbnail

10 Shopify Plus apps to increase your sales

Omnisend

Reading Time: 8 minutes The ecommerce industry has been experiencing unprecedented growth: a MARKINBLOG study shows over 26.5 million ecommerce sites operate worldwide today. This has resulted in the market being more competitive than ever before. To stay ahead, brands need to deliver seamless shopping experiences that exceed customer expectations. This is where Shopify Plus comes in.

Shopify 78
article thumbnail

How DTC brands can stand apart with high-value content and educational offerings

RetailDive

The key element for success is understanding the customer. Do they want to be inspired with aspirational editorial content, or do they need more nuts-and-bolts educational offerings? Either is fine, but the secret is figuring out which will resonate more with the customer.

Customer 100
article thumbnail

Costco asks Instacart shoppers to wait for orders offsite

RetailWire

Some Costco stores have started asking Instacart shoppers to wait for orders offsite, according to interviews with shoppers and a review of Reddit posts and discussions on the policy. Instacart does not require shoppers to wait in a store’s parking lot to be eligible for an order, but it does tell its contractors that they.

92
article thumbnail

Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

article thumbnail

Dollar General has racked up $21M in OSHA penalties since 2017. It’s paid $4M.

RetailDive

The retailer discounts the importance of in-store safety, the regulatory agency says, and was named a severe violator this fall.

Retail 105
article thumbnail

Amazon CEO explains how the company will compete against Microsoft, Google in A.I. race

RetailWire

In an interview with CNBC, Jassy said that Amazon is not falling behind in AI, and that the company is investing in AI across the board. He specifically pointed to Amazon Web Services (AWS) as one business that can capitalize on the buzz around AI over the long term. AWS recently unveiled a generative AI.

91
article thumbnail

EBay Vault adds submission service for valuable trading cards

RetailDive

The storage facility, which expects to hold up to $3 billion in assets in the next few years, will accept eligible cards valued at $250 or more.

97
article thumbnail

14 Examples of Influencer Marketing Campaigns for 2023

CPC Strategy

Influencer marketing is a great way to grow your business by increasing brand awareness, showcasing use cases for your product or growing your audience. It’s a popular marketing approach that can cost significantly less than traditional advertising and garners impressive results – if you do it properly.

article thumbnail

How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Monos opens first store

RetailDive

The DTC luggage brand opened a location in Vancouver, British Columbia, where the company is headquartered.

104
104
article thumbnail

Unlocking Success: The Power of Localization in the Beauty Industry

Dynamic Action

Summary Localization is crucial for the success of global beauty brands and retailers. Analyzing retail competition helps identify local players and emerging brands. Timing product launches based on regional expectations is crucial for high sell-through. Understanding competitor pricing architecture helps identify pricing opportunities and maximize margins.

Events 62
article thumbnail

Hydro Flask owner beats Q1 expectations despite sales decline

RetailDive

Helen of Troy — which also owns brands such as Osprey and Drybar — said consumers are increasingly more interested in tumblers than bottles.

article thumbnail

Decoding Consumer Insights: Leveraging Analytics for Enhanced Experiences and Business Growth

RIS News

In this edited webinar transcript, RIS and Treasure Data touch on the results of the 2023 RIS and CGT report, 'The Analytics Advantage,’ using some stats and findings as a jumping-off point into a broader conversation about using data to create excep

Webinar 61
article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

article thumbnail

Ace Hardware announces Kansas City, Missouri, distribution center

RetailDive

The planned facility is expected to enhance the company’s inventory capacity while meeting higher demand.

88
article thumbnail

How to Message Someone on TikTok

Email Audience

Learning how to message someone on TikTok is an important part of using the app. As TikTok continues to gain popularity, knowing how to use every feature is crucial. Whether you’re a business turning to TikTok for marketing, or you’re using the platform for fun, you want to be able to DM. Currently, TikTok is one of the fastest-growing social media sites in existence.

article thumbnail

Affirm to shutter Returnly

RetailDive

Two years after purchasing Returnly for $300 million, Affirm said it’s divesting the returns management platform business.

article thumbnail

Why SMEs Need to Keep WordPress up to Date to Keep Websites Secure

Digital Doughnut

20 years after it was first launched, WordPress is now behind a whopping 43% of all websites across the globe. Despite its vast popularity, Justin Bateman, Senior Product Manager at Fasthosts says that there are actually numerous pitfalls that can put business performance at risk if WordPress isn’t continuously optimised. Here Justin explains why it’s important for SMEs to regularly review website performance to mitigate potential business risk and enhance site visitor experiences.

article thumbnail

The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.