Wed.Apr 05, 2023

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How to Create an Ecommerce Marketing Plan

Ecommerce Platforms

The main goal of an ecommerce marketing plan is to drive traffic to the website, increase brand awareness, and ultimately generate more sales. Learn how to create a marketing plan for your ecommerce business in this brief guide. What Is an Ecommerce Marketing Plan? An ecommerce marketing plan is a comprehensive strategy that outlines how an online business attracts users and converts them into paying customers.

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FinOps Is Getting A Seat At The Executive Table

Forrester eCommerce

Earlier this year I promised a slew of research on FinOps. Today, I published the first in this series on What Technology Executives Need To Know: FinOps. This report is especially timely as FinOps is getting a front row seat with executives globally across verticals and across organizations of all sizes.

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Why Tanger Outlets’ CEO Wants to be Less ‘Operator’ and More ‘Curator’

Retail TouchPoints

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. “We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

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2023 Is Challenging — Use A Future Fit Technology Strategy To Succeed

Forrester eCommerce

You may have more scrutiny on spend and hiring, but you must still grow amidst the turmoil of disrupting supply chains, persistent war, and geopolitical and climate instability.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Best Buy Battles E-Waste with Recycle-by-Mail Technology Boxes

Retail TouchPoints

Best Buy will simplify responsible recycling of tablets, cords, keyboards and other electronics with a nationwide pilot of its new prepaid Technology Recycling Box. Consumers can order boxes in two sizes: small boxes that can carry up to six pounds for $22.99 and large boxes capable of carrying up to 15 pounds for $29.99. After consumers load the boxes with their old equipment, they can arrange for a UPS pickup or bring the box to a UPS drop-off location.

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Google’s Virtual Assistant Plans Signal A Market Shift In Conversational AI

Forrester eCommerce

It was reported last week that Google is shifting resources within its virtual assistant unit from Assistant to Bard, its intelligent chat technology. This comes as no surprise to Forrester. Google has a long history of launching and discontinuing services that fail to gain traction with consumers, and voice has failed to do so.

Marketing 195

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The “Goodbye MQL” Transformation Accelerates — Moving From Wild Idea To Reality

Forrester eCommerce

What was once considered heretical by some has now moved to the forefront of marketers' priorities. At this year's B2B Summit North America, get advice for successfully transitioning from a marketing-qualified lead (MQL) focus to an opportunities-based approach.

B2B 195
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GNC Empowers In-Store Associates with Tools to Enable Digital Sales and Consulting

Retail TouchPoints

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. Each store will continue to operate in its traditional retail capacity but also will empower associates to enhance the digital experience through the introduction of a new selling tool and mobile POS system. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience.

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B2B Messaging Is Fractured, But It Doesn’t Have To Be

Forrester eCommerce

B2B marketing teams create messaging for brand and product – often separately – which attempts to articulate differentiated value to buyers, customers, employees, and other stakeholders. What is abundantly clear from our research is that there is a significant challenge to ensure all this messaging is connected and consistent.

B2B 195
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Designing Experiential Retail: How Design can Maximize Store Performance

Retail TouchPoints

Consumers are returning to the physical store for all the advantages it offers: the ability to touch, feel and experience the brand — and most importantly, be a part of the brand’s community or “tribe.” Brands should focus on creating an experiential space that takes advantage of all that in-store has to offer. Location, Location, Location It goes without saying that the location is critical.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Are We Ready To Activate Personas And Messaging With Artificial Intelligence?

Forrester eCommerce

ChatGPT, Bard, and Bing (or is it Sydney?) have taken AI from a great idea to something that has a much more practical and tangible impact on our lives today.

Marketing 195
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Resale Continues to Rise: Global Secondhand Sales to Hit $350B by 2027

Retail TouchPoints

Consumers and retailers are turning to resale more than ever amid economic uncertainty, according to ThredUp ’s 11th annual Resale Report , conducted by GlobalData. The study found that more than half of U.S. consumers ( 52% ) shopped secondhand apparel in 2022. In fact, one in three apparel items bought in the last 12 months in the U.S. was secondhand, and among Gen Z that number was two in five.

Apparel 255
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What is a Systems Integrator?

Fabric

One of the major e-commerce predictions for the next five years is that retailers will take a headless approach to commerce. Headless commerce is an architecture in which the front-end presentation layer is decoupled from the back-end commerce functionality, allowing for greater flexibility and customization, as well as richer, more immersive customer experiences by surfacing deep customer insights and leveraging best-in-class e-commerce software.

eCommerce 130
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Poshmark Debuts Livestreaming to Address ‘Gap in Live Commerce in the U.S.’

Retail TouchPoints

As social media platforms slowly nix their live shopping efforts, fashion resale marketplace Poshmark is adding the feature with the official debut of Posh Shows following several months of testing. Available in the U.S. and Canada, Posh Shows enable sellers to livestream on Poshmark for the first time. The platform has long hosted Posh Parties — themed virtual shopping events in which any seller can share listings that fit the theme.

Fashion 247
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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The Best BigCommerce Store Examples for 2023

Ecommerce Platforms

The best BigCommerce store examples offer a fantastic behind-the-scenes look at what you can accomplish with the BigCommerce store builder. As one of the most popular ecommerce platforms on the market today, BigCommerce provides companies with a host of out-of-the-box tools they can use to make their store a phenomenal success. In fact, BigCommerce has more built-in functionality than many other well-known platforms.

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Walmart Plans to Bring Automation to 65% of its Stores by 2026

Retail TouchPoints

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. The move could help unit cost averages improve by approximately 20% , and Walmart expects to maintain or even grow its associate count through the creation of new roles.

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How to Add a Blog To Shopify in 2023 – Step by Step Guide

Ecommerce Platforms

Your Shopify store can attract customers without constant ad spend — all you need is to do a bit of research and create a blog. How does this work and how do you add a blog to your Shopify website? Learn all about it in this step-by-step guide. What is Shopify Shopify is one of the most popular ecommerce platforms that makes it possible to create an ecommerce store, host it, and conduct all the business processes from marketing to sales.

Shopify 104
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Walmart banks on stores, robots as it stokes e-commerce

RetailDive

The retail giant expects that within three years, 55% of its fulfillment center volume will move through automated facilities, and a whopping 65% of its stores will be automated to some extent.

eCommerce 117
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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The Best Ecwid Store Examples for 2023

Ecommerce Platforms

The best Ecwid store examples are a great source of inspiration for anyone planning on building their own ecommerce website with Ecwid technology. Available either as a plugin for your existing website, or as a standalone solution for building a simple online presence, Ecwid offers a cost-effective and simple solution to brands getting started in the digital space.

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How to Configure the Size Attribute for Items in Your Product Feed

Store Growers

Google Shopping has a number of attributes that allow users to pinpoint the exact size, fit, color, pattern, theme, and other product features. In this article, we’ll cover the size attribute for product feeds and explain what it is, how to satisfy Google’s formatting requirements, how to add size to your feed, and other useful tips. Let’s dive in. What Is the Size Attribute in the Product Feed?

Apparel 91
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Shop Pay Installments — Everything You Need to Know

Ecommerce Platforms

Shop Pay Installments is a payment solution offered by Shopify that lets users buy more expensive products without leveraging credit card debt. Below, you’ll learn about the benefits of Shop Pay Installments for businesses, how it works, and how to set it up on your Shopify store. What is Shop Pay Shop Pay is a fast and secure checkout process designed for Shopify stores.

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The Future Of Connected Commerce is in Chicago

Retail TouchPoints

Events 198
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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AI Statistics: The Top AI Stats You Should Know in 2023 (With Infographic)

Ecommerce Platforms

Today, we’re taking a look at some of the top AI statistics worth knowing in 2023. You don’t have to be a tech enthusiast to have an interest in artificial intelligence. Over the years, AI has become an increasingly commonplace part of our everyday lives. Countless tools, from collaboration and communication apps to customer service software, include their own AI enhancements.

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4 Ways to Prepare Your DTC Channel for Peak Season

ESW

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. When websites are not adequately prepared for high-volume traffic and high-velocity checkouts, the sudden spike can actually lead to slow load speeds, a poor customer experience, high-profile website crashes and ultimately, a loss in revenue.

Channel 78
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The Best Redbubble Alternatives to Consider in 2023

Ecommerce Platforms

Are you looking for the best Redbubble alternatives? You’re in the right place. We’ve chosen a variety of excellent Redbubble alternatives for today’s print-on-demand merchants, intended to serve a wide variety of business needs. We chose the Redbubble Alternatives based on a number of factors, from their product selection (and quality), to the platform’s ease of use, the potential profit margins, and the shipping options available.

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Klaviyo customer support: The pros, cons, and how to reach them

Omnisend

Reading Time: 6 minutes Klaviyo is one of the most popular ecommerce-focused email marketing platforms. However, recent updates to this email marketing software has caused some confusion with their clients. This year, they announced changes to Klaviyo pricing , which led to some customers paying up to 60% more. Most recently, Klaviyo has announced that free users will no longer be able to have unlimited access to email support.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Best Ecommerce Platforms for Subscriptions (Apr 2023)

Ecommerce Platforms

The best subscription ecommerce platform gives today’s business owners an exceptional way to increase the lifetime value of their customers, and unlock recurring revenue. With a subscription platform, companies can sell everything from packages of crucial products delivered on a monthly basis, to webinar and online course access. Subscription platforms allow companies to spend less time worrying about finding new customers, by providing them with a convenient way to retain existing clients.

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How to turn email mistakes into customer loyalty opportunities [+ examples]

Omnisend

Reading Time: 7 minutes Benjamin Franklin once said that nothing is certain except death and taxes. Well, we can add mistakes to that list as well, because we’re all guaranteed to make them at some point. While we’d all prefer it if they didn’t happen, the most important thing is how you handle them. Unless the mistake is catastrophic, people are generally understanding, caring less about the mistake itself and more about your response.

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ThredUp: US resale market projected to reach $70B by 2027

RetailDive

That’s down from the company’s estimates last year, which expected the market to reach $82 billion by 2026.

Marketing 112
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LiveIntent celebrates Women’s History Month

Liveintent

Women’s History Month is a celebration of women’s contributions to history, culture and society. Women are celebrated at LiveIntent year round but we also enjoyed specific events last month that we’re excited to share! One of the communities supported by LiveIntent’s Employee Resource Group (ERG) framework is called Women with Intent (WWI), and they focus on empowering and supporting those who identify as women within our organization.

Books 62
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.