Wed.Jul 05, 2023

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Successful Shared CX Needs New Partnership Dynamics

Forrester eCommerce

Many organizations rely on external partners (or ‘intermediaries’) to support “their” customer experiences. But is it really “their” customer and “their” experience? Isn’t shared responsibility intrinsic to partnership? To be successful, the short answer is – yes. Take the following imagined scenario: Amy wants to buy a Lego set as a birthday gift.

Gifts 368
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What’s In a Name? Overstock CEO on the Value of its Bed Bath & Beyond Rebrand

Retail TouchPoints

While some fallen retailers return as “ghost IPs” that exist only to wring the final few dollars out of their names, Overstock CEO Jonathan Johnson has far more concrete plans for the company’s acquisition of Bed Bath & Beyond’s intellectual assets. The most eye-catching part of the plan — rebranding Overstock’s own website as Bed Bath & Beyond — is at the center of the strategy: a way to marry the best aspects of each company.

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Interoperability Will Be Key To Meta’s Threads Success

Forrester eCommerce

In the wake of more Twitter chaos, Meta launched its rival to Twitter tonight. If “Threads” gives you déjà vu, you’re not alone. In 2019, Facebook developed an Instagram messaging app by the same name but shuttered it less than 2 years later.

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Digital Wallets: What’s Good for the Payments Industry is Good for Retailers…Right?

Retail TouchPoints

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. As new payment options continue to gain traction, traditional payment methods, including credit cards, can’t compete with the convenience of digital wallets.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Cloud Explosion: Propelling India’s Digital Growth Story

Forrester eCommerce

Government, healthcare, retail, supply chain and logistics, manufacturing and financial services will see an explosion in cloud adoption in India. We expect the Indian cloud market to see unprecedented growth of 24% in the coming year. Indian enterprises adopting public cloud have spent an average of ₹3.7 billion on it in the past 12 months.

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CNBC: Burlington Stores Acquires 50 Former Bed Bath & Beyond Leases

Retail TouchPoints

Burlington Stores reportedly will acquire 44 former Bed Bath & Beyond leases out of 109 put up for auction as part of bankruptcy proceedings, by far the largest share of these stores, according to court records seen by CNBC. The off-price retailer will pay $12 million for the 44 leases and $1.5 million for another six leases acquired outside the auction.

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How to Use Google Ads Coupons: Everything You Need to Know About Google Ads Promo Codes

Store Growers

Last Updated on July 5, 2023 As a business owner with a digital presence, you’ve likely come across Google Ads coupons, also known as Google Ads promo codes. And if you’re wondering how to make the most out of these valuable tools, I’ll give you all the insights you need. Understanding how they work is pretty straightforward. However, before considering their usage, it’s essential to learn about their functionality and advantages.

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32 eCommerce AI Tools For Merchants To Start Using Today (Photo, Video, Copy, SEO, & More)

Groove

Explore AI's role in eCommerce, from its history to practical tools for today. Harness AI for a competitive edge in your online business.

eCommerce 195
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Announcing: FastSpring Improves Its API Functionality With New API Log and Subscription Plan Change History API

FastSpring

New Subscription Plan Change History API Now Available to Businesses That Use FastSpring SaaS continues to grow at a rapid clip, and more than ever, we’re used to using subscriptions for a variety of services. We’re also aware of the need to understand what we’ve historically paid for our subscriptions and the changes we’ve made to those subscriptions over time.

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Harnessing AI for Predictive Analytics in Digital Marketing Campaigns

Digital Doughnut

In today's highly competitive digital marketing landscape, staying ahead of the curve is essential for businesses aiming to connect with their target audience effectively. The rise of artificial intelligence (AI) and its integration into marketing strategies has revolutionized the industry.

Marketing 105
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Christmas Tree Shops plans to liquidate if it can’t find a buyer

RetailDive

The retailer defaulted on its bankruptcy loan terms and will have to close all of its stores if it doesn't secure a buyer by the end of this week.

Retail 114
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F##k Web3, Bring on Snoop Dogg’s Web6

Digital Doughnut

Is Web3 really all that? Candyspace's Director of Technology, Adam Davey, discusses his thoughts on Web3 and why Snoop Dogg's Web6 might be the way forward.

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Apparel Industry A/B Test Success Story: $140MM+ Brand Grows Reviews & Transactions

ROI Revolution

Let’s face it: Gaining trust from users isn’t easy. One way to increase trust in your product is through genuine product reviews. And product reviews don’t only increase trust – they can also lead to increases in conversions. In this article, learn how a brand in the apparel industry’s A/B test led to a more than 300% increase in users clicking to write a review with a 2% increase in transactions.

Apparel 78
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Someone’s Missing in Retailer-CPG Negotiations

RIS News

At the League of Leaders meeting earlier this month, Joe Mueller, Kellogg Company’s VP, industry and customer development, discusses how CPGs and retailers can reevaluate how their partnerships to deliver mutual value and elevate their performance.

Retail 89
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Amazon Attribution: Everything You Need to Know in 2023

CPC Strategy

Amazon has long been a top retail destination of choice for many US consumers. Brands selling on Amazon can benefit greatly from analyzing the effectiveness and impact that off-Amazon traffic sources have on their Amazon performance and sales. In 2020, Amazon made that clarity possible with the launch of Amazon Attribution, a free-to-use measurement solution.

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Christmas Tree Shops Planning To Close All Remaining Stores

RIS News

The discount retailer is reportedly going out of business and plans to shutter its remaining 72 stores unless it can find a buyer in the next few weeks.

Retail 93
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Lululemon to sell clothes, accessories via Zalando

RetailDive

The retailer has plotted its European expansion as part of its growth plan to reach $12.5 billion in revenue.

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Allbirds Launches Carbon-Neutral Sneakers

RIS News

The company’s new M0.0NSHOT hightop sneakers use specially sourced materials to achieve a carbon footprint of net 0.0 kg CO2. Allbirds is calling on the rest of the fashion world to copy its method and is giving away the “recipe” for public use.

Fashion 76
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Nike’s Omnichannel Strategy: A Masterclass in Retailing

RetailWire

Nike has been a pioneer in omnichannel retailing, and its recent decision to pull back from wholesale distribution is a further example of its commitment to this strategy. In the past, Nike relied heavily on wholesale partners to sell its products. However, in recent years, the company has been shifting its focus to direct-to-consumer sales.

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10 Smart Tips to Optimize Your Shopify Store with Social Shopping Strategy

Prisync

Learn what social commerce is and how you can use its opportunities to grow the sales and profitability of your Shopify store.

Shopify 88
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Walmart Tests Tiny Stores in Vacation Spots

RetailWire

Walmart is testing tiny stores in popular vacation destinations, far from its traditional big-box format. The stores are called General Markets and are about 1,500 square feet, which is about one-tenth the size of a typical Walmart. They carry a limited selection of products, including snacks, drinks, souvenirs, and beach gear. The first General Market.

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The Home Depot launches $500M cost-savings plan

RetailDive

Savings will focus on fixed operating expenses like supply chain holding capacity amid a decline in sales.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Christmas Tree Shops to Liquidate All Stores

RetailWire

Christmas Tree Shops, a Massachusetts-based home goods retailer, is planning to liquidate all of its stores. The company filed for Chapter 11 bankruptcy in May, and had hoped to close only 10 underperforming stores. However, the company defaulted on its $45 million loan last week, and is now expected to liquidate all of its 72.

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Hair care brand Ceremonia opens flagship store

RetailDive

The brand, which was founded by Babba Rivera, raised $10 million in a Series A funding round led by Sandbridge Capital in April.

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Rewards Case Study: World of Hyatt

Smile.io

Whether you’re a big credit card enthusiast or a frequent traveler or simply love a good hotel staycation, there is something to learn from Hyatt’s rewards and loyalty program World of Hyatt. Hyatt’s loyalty program is considered one of the best programs in the world, winning several readership awards, and always receives praise from its customers.

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Adidas global HR chief to exit

RetailDive

Amanda Rajkumar, who joined the company in 2021, is leaving next week as CEO Bjørn Gulden builds out his own team.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Foot Locker VP, Automation and Integration Vivek Goel Discusses Next Stage of Optimization at Inaugural Event

RIS News

We are excited to announce that Vivek Goel, Foot Locker VP, Automation and Integration, will be featured at the inaugural Value Chain Tech. Goel will be discussing how artificial intelligence (AI) can enhance supply chain performance across retail channels through learning algorithms to analyze data.

Events 53
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Claire’s postpones IPO

RetailDive

CEO Ryan Vero said the company would renew the effort “when market conditions are more favorable.

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The Cost Implications Of Having Unhappy Customers In A Tight Economy

RIS News

In the retail industry, customer attrition poses significant financial challenges, particularly during periods of economic constraint. Research suggests that the expenses associated with acquiring a new customer are approximately five times higher than those involved in retaining an existing one. Moreover, dissatisfied customers possess the ability to disseminate their unfavorable encounters, resulting in potential revenue loss and a compromised brand image.

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‘A new TreeHouse’: Private label giant builds for success by thinking small, CEO says

RetailDive

Steve Oakland said the snacks and beverages manufacturer has become more focused to better respond to the needs of retailers like Walmart and Amazon.

Retail 70
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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.