Omnisend

DECEMBER 6, 2023

Reading Time: 7 minutes Most marketers believe their emails will avoid the spam folder as long as they have legitimate subscribers. This is not entirely accurate. Anyone can fall victim to spam traps, regardless of how legitimately they acquire their subscribers. As you’ll see shortly, there are multiple factors behind this, but it’s worth taking seriously: a DataProt study discovered that businesses lose $ 20.5 billion every year to spam emails.

Improvements 78

Improvements Marketing Subscription Information 78

Retail TouchPoints

DECEMBER 6, 2023

When you think of magical customer experiences, one particular brand probably comes to mind: Disney. Exceeding customer expectations rather than merely satisfying them is at the heart of the Disney approach — so much so that Disney created a dedicated handbook, Be Our Guest , to help guide other brands on their quest to perfect the art of customer service.

Customer 281

Customer Customer Experience Improvements Consumer 281

Forrester eCommerce

DECEMBER 6, 2023

We recently completed The Forrester Wave™: Digital Operations Planning And Analytics, Q4 2023, covering what is also known as enterprise performance management (EPM), financial planning and analytics (FP&A), or extended planning and analytics (xP&A). This is the first time that we’ve updated this Wave since 2016, and a lot has changed!

Operations 235

Operations Management Customer 235

Retail TouchPoints

DECEMBER 6, 2023

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. Lululemon announced it would discontinue sales of its Studio Mirror product when it teamed up with Peloton in September 2023. Beginning Dec. 18, 2023, qualifying customers can receive $250 off their purchase of a Certified Refurbished Tonal Trainer, a free one-year membership (valued at $719 ) and complimentary removal of Mirror devices

Technology 279

Technology Consumer Customer Retail 279

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

DECEMBER 6, 2023

A new internet is rising. As customers seek faster, more dynamic digital experiences, businesses must build applications capable of serving those customers with lower latency, and with personalized and geographically relevant content.

Customer 235

Customer 235

Retail TouchPoints

DECEMBER 6, 2023

Online marketplaces have been the talk of t h e town for the last couple of years. But, while they continued to make headlines in 2023, marketplaces themselves were no longer the hot commodity this year , marketplace sellers were. This shift in power dynamic is driven by one major change — Amazon is no longer the only game in town. The last few years have seen a veritable explosion of online marketplaces , and a number of these newer platforms have become sophisticated enough to challenge Amaz

Merchant Services 266

Merchant Services eCommerce Operations Games 266

Retail TouchPoints

DECEMBER 6, 2023

In a recent survey , Prime Student found that 79% of college students are saving up for travel, with 43% of those students prioritizing a trip home to see family or a friend. Amazon Prime is helping these students get home for the holidays through a partnership with StudentUniverse , a travel deal aggregator. Through a special promotion, a limited number of Prime Student members will be able to get $25 flights to and from home during the holiday season.

Travel 263

Travel Subscription Books Supplies 263

Forrester eCommerce

DECEMBER 6, 2023

Follow our advice to find and fix problems and create better experiences for your customers this holiday season.

Improvements 235

Improvements Retail Customer Customer Experience 235

Retail TouchPoints

DECEMBER 6, 2023

The National Retail Federation (NRF) has updated a report that had attributed “nearly half” of 2021’s $94.5 billion in retail shrink to organized retail crime, saying the data point was part of two-year-old testimony to a U.S. Senate committee by Ben Dugan, former President of the Organized Retail Crime Resource Center. The NRF report was created with risk advisory firm K2 Integrity , and the statement about organized retail crime’s impact on shrink “was an inference made by the K2 analyst linki

Sporting Goods 256

Sporting Goods Retail Other Customer Experience 256

Fabric

DECEMBER 6, 2023

Managing inventory (keeping track of what’s in stock) in real-time (instantly) is crucial for retailers to sell against their product assortment effectively. In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Today’s retailers, grappling with the complexities of distributed inventory networks and multifaceted sales channels, require a solution that is both effective and intuitiv

Omnichannel 130

Omnichannel Multi-channel Retail eCommerce Platforms 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailDive

DECEMBER 6, 2023

The retailer, which once boasted some 3,500 stores, has slowly whittled down its footprint. But recent openings likely don’t signal a turnaround.

Retail 131

Retail 131

365 Retail

DECEMBER 6, 2023

The Galleries Shopping Centre in Washington is set to welcome two new tenants, Loungers , a café/restaurant chain, and Pure Gym , a fitness centre operator. These additions are part of a strategic expansion to enhance the shopping and leisure offerings at the centre. Slated to occupy spaces in the Marketplace section of the centre, which will close on January 28, both Loungers and Pure Gym have committed to 15-year leases.

Leisure 109

Leisure Events Retail Operations 109

Practical eCommerce

DECEMBER 6, 2023

The first step in ranking ecommerce companies is to define the term. Online only or omnichannel? Software vendors or merchants? The post Charts: Top Publicly Traded Ecommerce Companies, Q3 2023 appeared first on Practical Ecommerce.

eCommerce 108

eCommerce Omnichannel 108

RetailWire

DECEMBER 6, 2023

Mastercard's board gave a green light for an impressive new share repurchase program that will allow the payments processor to repurchase up to $11 billion of its Class A shares.

Payments 98

Payments Payment Services 98

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailDive

DECEMBER 6, 2023

Interest in buying gifts in-store from independent businesses surpassed some large retailers including Macy’s and Best Buy, according to a report.

Small Business Retail 106

Small Business Retail Gifts Retail 106

RetailWire

DECEMBER 6, 2023

Apple is steering away from its dependency on China, with recent reports indicating that the tech company has urged its battery manufacturers to ramp up production in India.

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99

TalkingRetail

DECEMBER 6, 2023

One the UK's largest vape retailers, Evapo, has shared its perspective on a potential ban of flavoured vapes. In a recent survey 80% of its customers reported complete cessation of smoking thanks to vaping products.

Retail 96

Retail Customer 96

Profitero

DECEMBER 6, 2023

60% of brands regularly report and analyze online sales & share data for priority retailers like Amazon, according to Profitero’s latest eCommerce benchmark survey. This underscores the importance of market share as a critical competitor indicator of success online. After all, if you’re spending a ton on media and content optimization and not outgrowing competitors, what’s the point?

Marketing 78

Marketing eCommerce Retail 78

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RIS News

DECEMBER 6, 2023

This May, join us for our multi-day, curated event, Analytics Unite, to discover integrated analytic strategies that drive innovation, efficiencies, and revenue.

Events 95

Events 95

RetailWire

DECEMBER 6, 2023

The plan to recycle plastic bags in the U.S., which was implemented in more than 18,000 store drop-off locations, has turned into an epic fail.

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98

RetailDive

DECEMBER 6, 2023

Each new style comes in a black colorway, “the little black dress of swim,” Ra’el Cohen, the company’s co-founder and chief creative officer, told Retail Dive.

Retail 84

Retail 84

RetailWire

DECEMBER 6, 2023

The Biden administration has revealed a $3 billion grant to fund a quarter of the costs of the Brightline West rail project.

105

105

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

DECEMBER 6, 2023

The apparel box e-retailer kept a grip on expenses and is making major operational changes to boost sales and profits, executives said Tuesday.

Apparel 93

Apparel Customer Operations Retail 93

RetailWire

DECEMBER 6, 2023

McDonald's is experiencing the fastest pace of growth in the restaurant's 68-year history.

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111

RIS News

DECEMBER 6, 2023

In order to keep up with their flexible shopping habits, retailers have had to overhaul their experiences, transforming all touchpoints to deliver an improved presence that considers both physical and in-store capabilities.

Retail 80

Retail Improvements 80

RetailDive

DECEMBER 6, 2023

The retailer said the changes are meant to improve the speed of delivery and reduce total costs to serve.

Apparel 104

Apparel Improvements Retail 104

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RIS News

DECEMBER 6, 2023

The holiday season is in full swing, and many shoppers will be scouring bookstores in search of the perfect gift. In this conversation with RIS News, Kathy Doyle Thomas, president of the nation's largest independent bookseller, Half Price Books, shares how they're prepping for the busiest time of year.

Books 78

Books Gifts 78

RetailDive

DECEMBER 6, 2023

By reducing the share of online orders shipped from stores, the retailer's employees can focus more on customer-facing services, its CEO said.

Customer 88

Customer Shipping Retail 88

RetailWire

DECEMBER 6, 2023

Fast-fashion brand SHEIN's confidential filing to go public has drawn the attention of lawmakers.

Fashion 105

Fashion 105

RetailDive

DECEMBER 6, 2023

The furniture brand — which is facing an SEC investigation due to accounting errors — reported showroom net sales increased 18.9%.

88

88

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data