Forrester eCommerce

NOVEMBER 29, 2023

It can be hard to determine which product will best serve companies. Learn why investing in a business case can help your company stand out.

Marketing 235

Marketing B2B 235

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” They were core destinations for all things retail; where families spent hours on a free Saturday and where teens, hungry for independence, spent many Friday nights to build their social clout. But many shopping malls have endured an identity crisis. With the rise of ecommerce and the simultaneous “ death of the mediocre middle ,” many malls have become shells of their former selves — and some have become complete wastelands.

Small Business Retail 274

Small Business Retail Omnichannel Consumer Retail 274

Forrester eCommerce

NOVEMBER 29, 2023

A year after the release of ChatGPT, we take a look back on where it all started started, where things stand today, and where we can expect generative AI to go in 2024 and beyond.

Customer 440

Customer 440

Retail TouchPoints

NOVEMBER 29, 2023

When addressing concerns relating to homelessness, it’s generally considered critical that those engaging in these discussions take an approach rooted in empathy and understanding. After all, most of these individuals are regular citizens who have fallen on hard times — and with inflation recently reaching a historic 9.1% , it is not difficult to imagine why homelessness is becoming an epidemic that affects virtually every region in the United States.

Retail 264

Retail Other Customer Operations 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

NOVEMBER 29, 2023

GitHub Scales As A Real Global Corporation GitHub Universe was held November 8-9th, 2023 in San Francisco. By far, the star performer was GitHub Copilot, the AI assistant based on OpenAI’s ChatGPT4 technology that set the development world abuzz last year and has the world talking about its impact on “developer productivity.

Technology 264

Technology Operations Customer 264

Retail TouchPoints

NOVEMBER 29, 2023

Best Buy has partnered with DoorDash to offer delivery of its consumer electronics products in under one hour, on average. The retailer, which has been shifting its store fleet to feature more small-format and outlet stores, had partnered with DoorDash rival Instacart for on-demand deliveries in November 2020 , a relationship that has continued. Like Instacart , DoorDash has been expanding its retailer relationships beyond food deliveries, adding Lush Cosmetics and Victoria’s Secret in March 202

Consumer Electronics 264

Consumer Electronics Electronics Gifts Consumer 264

Retail TouchPoints

NOVEMBER 29, 2023

The power of visual content has evolved from a nice-to-have supplement to a central force shaping how businesses engage with consumers. With platforms like Instagram and TikTok leading the way, it has become increasingly clear that the currency of our digital interactions is visual-centric. The ability to capture attention swiftly and convey complex messages at a glance is an invaluable asset amidst the relentless digital competition.

Social Media 263

Social Media Travel Information Consumer 263

Forrester eCommerce

NOVEMBER 29, 2023

Women account for 35% of the science, technology, engineering, and mathematics (STEM) workforce, according to the National Science Foundation, and even worse, only 24% of security professionals worldwide are women. And yet companies where women hold 20% or greater of management roles generated 2.

Technology 217

Technology Management 217

Retail TouchPoints

NOVEMBER 29, 2023

Image courtesy Walmart Walmart is tapping into one of Americans’ favorite holiday traditions — watching holiday rom-coms — for a new 23-part , serial ad campaign called Add to Heart that will be fully shoppable. Complete with romantic rendezvous in the Garden Center and dancing among the holiday décor, the shoppable commercial series will give rom-com fans all the spice and sweet intrigue they love, with a little shopping thrown into the mix.

Marketing 260

Marketing Social Media Gifts Fashion 260

Forrester eCommerce

NOVEMBER 29, 2023

Learn how to enhance your company's personalization efforts over the holidays - and well into next year.

Customer 251

Customer Customer Experience B2C Marketing 251

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

NOVEMBER 29, 2023

The White House has created a Council on Supply Chain Resilience that will include multiple Cabinet members and other top U.S. officials working to advance government-wide strategies for improving U.S. and international supply chains. This new group is one of many actions the Biden administration is taking to help smooth out current bottlenecks and future-proof U.S. manufacturing, logistics and transportation processes.

Supplies 147

Supplies Technology Improvements Information 147

ESW

NOVEMBER 29, 2023

In today’s global marketplace, brands are constantly expanding their reach to connect with customers everywhere. With this expansion comes challenges, such as the shipping and handling of products classified as dangerous goods. Ingredients and materials, including alcohol and lithium-ion batteries, fall under this category and are present in many everyday products.

Shipping 157

Shipping Document Electronics Presentation 157

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. These two promotional strategies, while aiming to stimulate demand and increase sales, target distinct audiences and employ different methods. Trade promotions are directed toward the intermediaries involved in the distribution process, such as wholesalers, distributors, or retailers.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

TalkingRetail

NOVEMBER 29, 2023

As the government’s consultation on the vaping sector reaches its final days, the Independent British Vape Trade Association (IBVTA) has unveiled new exclusive research that shows the potentially damaging impact were the government to move forward with “excessive restrictions” on the sector. New research commissioned from leading market research company Opinium of 6,000 UK adults.

Marketing 121

Marketing Retail 121

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

365 Retail

NOVEMBER 29, 2023

Goldsmiths a member of the Watches of Switzerland Group , recently reopened its showroom at the Bullring shopping centre in Birmingham. This reopening marks a significant expansion and renovation of the outlet. The enhancement of the showroom underscores the Bullring’s status as a key shopping destination in Birmingham, the UK’s second-largest city The revamped boutique, now occupying an impressive 8,000 square feet, spans two levels.

Presentation 109

Presentation Events Customer Experience Management 109

RetailDive

NOVEMBER 29, 2023

The issue is complex and often clouded by imprecise data. Sometimes from the industry itself.

Retail 141

Retail 141

RIS News

NOVEMBER 29, 2023

Despite concerns, Thanksgiving weekend brought in $38 billion overall in the five days from Thanksgiving to Cyber Monday. Learns what the trends were and more.

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105

RetailDive

NOVEMBER 29, 2023

Rick Dreiling said the company has initiated a comprehensive review of its Family Dollar banner after it missed expectations in Q3.

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118

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RIS News

NOVEMBER 29, 2023

Fossil Group is implementing new mobile point-of-sale technology across its Fossil, Fossil Outlet, and Watch Station stores. Once complete, the technology will be live in hundreds of Fossil locations across 19 countries.

Mobile 96

Mobile POS Omnichannel Point of Sale 96

RetailDive

NOVEMBER 29, 2023

Digital sales during the holiday grew 9.6% year over year as shoppers embraced mobile and buy now, pay later.

Mobile 126

Mobile 126

Practical eCommerce

NOVEMBER 29, 2023

Global VC investments are rebounding. Top industries are biotech, payments, and clean energy. The post Charts: Venture Capital Trends Q3 2023 appeared first on Practical Ecommerce.

eCommerce 94

eCommerce 94

RetailDive

NOVEMBER 29, 2023

Ads on TikTok, Roku and YouTube show an assortment meant to balance “inspiration and impulse” this season, according to chief marketer William White.

Marketing 97

Marketing 97

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Profitero

NOVEMBER 29, 2023

“I swear it starts earlier every year,” - me, to my colleagues a few weeks ago. No, I wasn’t talking about Christmas, I was talking about Black Friday. Black Friday used to be known for the frantic in-store riot followed by a relatively muted “Cyber Monday.” We’ve since seen behaviors shift online, and it became more about “Cyber weekend,” which eventually stretched to “Cyber week” as retailers tried to get shoppers' attention ahead of their competitors.

Consumer 78

Consumer Events Retail 78

RetailDive

NOVEMBER 29, 2023

The DTC bedding brand is welcoming companies like Our Place, Brightland, Nécessaire and Cuyana to the event in Culver City, California.

Marketing 103

Marketing Events 103

Profitero

NOVEMBER 29, 2023

According to Forbes , consumers spent $9.8bn in online purchases during Black Friday 2023, up 7.5% year-over-year. Given the challenging economic conditions many consumers are facing, this will be a welcome relief for eRetailers - and traffic to physical stores was up too - though a lower increase of 2-5%. To better understand consumer demand online, we analyzed products that reached a top 100 best sellers rank* across 12 categories on the world’s largest eCommerce retailer.

Toys 78

Toys Games Events Consumer 78

RIS News

NOVEMBER 29, 2023

Learn how Ball Corporation is driving meaningful change in the packaging world through targeted, action-driven commitments that balance innovation with sustainability.

Mobile 87

Mobile 87

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

NOVEMBER 29, 2023

The e-commerce giant is touting a successful Black Friday and Cyber Monday, despite declining to share exact figures.

eCommerce 95

eCommerce 95

RIS News

NOVEMBER 29, 2023

Two of the nation’s largest retailers – Best Buy and JD Sports – are enhancing their fulfillment capabilities through strategic partnerships with delivery service providers.

Fulfillment 82

Fulfillment Retail 82

RetailDive

NOVEMBER 29, 2023

In Q3, sales fell 8.6% and net income plummeted 71% as the retailer closes stores and looks for avenues to turn itself around.

Retail 91

Retail 91

RIS News

NOVEMBER 29, 2023

Peloton is intensifying its commitment to AI-driven solutions, focusing particularly on workload prediction and automated resource optimization. Learn more.

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78

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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