Retail TouchPoints

JUNE 5, 2023

Amazon is rolling out new AI-powered technology across its warehouses to detect damaged goods in a bid to decrease the number of damaged items sent to customers and speed up the fulfillment process, The Wall Street Journal reports. The AI is 3X more effective at identifying damage than warehouse workers, to whom the task currently falls, Christoph Schwerdtfeger, a software development manager at Amazon, told WSJ.

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Fulfillment Supplies Technology Management 279

Forrester eCommerce

JUNE 5, 2023

The tide of COVID-19 has finally receded. As Asia’s economies repopulate the global economic shoreline, they find the beach littered with new opportunities and new threats. Not even half a year in, 2023 already feels like a pivotal year between two eras of digitization.

Marketing 195

Marketing Technology Information Customer 195

Retail TouchPoints

JUNE 5, 2023

Lululemon is looking to continue strong global growth after a 60% international sales increase boosted the retailer’s revenue growth to 24% in Q1 2023, which ended April 30, bringing total sales to $2 billion for the quarter. The company is planning to open 50 net new stores this year, and 30 to 35 will be international, with the majority located in China.

Marketing 273

Marketing Accessories Channel Operations 273

Forrester eCommerce

JUNE 5, 2023

We’re excited to announce our latest research on vulnerability risk management (VRM) and security operations center (SOC) teams. VRM and SOC teams are pivotal parts of the security organization, with different responsibilities but shared challenges.

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Other Operations Management 195

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

JUNE 5, 2023

3D design software has revolutionized product development for fashion and apparel brands and retailers. Tools like Browzwear’s Lotta and Vstitcher applications, CLO and Adobe Illustrator 3D introduce a world of efficiencies: In addition to cutting down on long garment approval cycles and speeding up fit processes, they’ve alleviated designers’ reliance on physical samples, reducing waste.

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Apparel Supplies Travel Fashion 246

Forrester eCommerce

JUNE 5, 2023

Over the past few weeks, my colleagues have described how platforms, practices, and partners drive a future fit technology strategy that enables growth, scale, and innovation. But one thing underpins the entire strategy — people.

Technology 195

Technology Information 195

Wiser

JUNE 5, 2023

As a small business owner, managing supply chain issues is nothing new. Because smaller retailers cannot always order in bulk or far in advance like many larger retailers do, any supply chain disruptions are often felt faster and stronger by small businesses. It’s important to get it right, as any hiccups in the process can have serious consequences for your business.

Small Business Retail 147

Small Business Retail Supplies Shipping Costs Management 147

Retail TouchPoints

JUNE 5, 2023

Bed Bath & Beyond has reportedly received interest in BuyBuy Baby from at least two bidders, according to CNBC. DTC baby registry website Babylist is looking at the retailer’s trademark and domain, while an unnamed bidder is looking at BuyBuy Baby as a going concern and has expressed interest in keeping 75% of stores open. The size of the unnamed bidder’s offer is also unknown, but correspondence seen by CNBC noted that the company was seeking an additional $50 million in capital to shore up

Document 242

Document Operations Retail 242

Ecommerce Platforms

JUNE 5, 2023

If you're a retailer and don’t yet have an SMS marketing tool to plan and execute your SMS campaigns, now's the time to start looking. Otherwise, you might risk getting left behind! CartFox is one such SMS marketing platform. But how good is it? In this CartFox review, I'll endeavor to answer that question and share everything you need to know to decide whether this platform is the right choice for you.

Marketing 104

Marketing Small Business Retail Subscription eCommerce Platforms 104

Retail TouchPoints

JUNE 5, 2023

Getting older is hard — humans know it, and so do brands. But unlike humans, brands don’t have an innate shelf life. The ones that leverage the benefits of age — experience, name recognition, emotional connection — can survive, but only as long as they are able to evolve. And that is exactly what American furniture brand La-Z-Boy plans to do. “This is a 96-year-old , iconic brand,” said Jorge Calvachi, La-Z-Boy’s Director of Consumer Insights in an interview with Retail TouchPoints.

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Consumer Beauty and Health Omnichannel Presentation 162

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Store Growers

JUNE 5, 2023

Last Updated on June 5, 2023 Have you ever wondered what’s the first thing that catches online shoppers’ attention when they enter an ecommerce website? Without a doubt, it’s the user interface design of the landing page. In a way, your landing page is the online equivalent of a shop’s window display. If the design is user-friendly, visually-appealing, and optimized for conversion, you’ll certainly attract more potential customers, wouldn’t you agree?

eCommerce 103

eCommerce Merchant Services Improvements Social Media 103

RetailDive

JUNE 5, 2023

The mass retailer remains quiet after pulling Pride merchandise from some stores out of safety concerns. LGBTQ+ groups, human rights advocates and marketers say that sends the wrong message.

Marketing 104

Marketing Retail 104

RetailWire

JUNE 5, 2023

Most retailers that have drawn the attention of anti-LGBTQ groups have chosen to conduct business as usual and ignore the vitriolic language and threats of violence associated with these movements. Those such as Anheuser-Busch and Target that have sought a middle ground have found it only encourages the people threatening their workers.

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Retail Article 98

RetailDive

JUNE 5, 2023

The retailer is also on track to convert 400 stores to its higher-priced Five Beyond format before the end of the year.

Retail 103

Retail 103

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

SheerID

JUNE 5, 2023

Brands can stand out in this post-pandemic world by aligning with customer values, prioritizing zero-party data, and targeting specific communities.

Customer 78

Customer Retail Blog 78

RetailDive

JUNE 5, 2023

Chief Marketing Officer Chad Fox was elevated to senior vice president and is now also responsible for the discounter's digital operations.

Operations 92

Operations Marketing 92

RetailWire

JUNE 5, 2023

Bed Bath & Beyond has received interest from two bidders in its Buy Buy Baby business. One unnamed buyer plans to keep about 75 percent of the chain’s stores open should it be successful in acquiring it. The other, Babylist, is also interested but seeking to acquire only the Buy Buy Baby trademark and domain.

Other 81

Other Article 81

RetailDive

JUNE 5, 2023

By channel, the BarkBox and Super Chewer parent company saw DTC revenue fall 1.5% year over year, while wholesale revenue fell 9.3%.

Channel 93

Channel 93

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RetailWire

JUNE 5, 2023

Employers added 339,000 jobs in May, weakening the prospects that a recession will hit the U.S. in 2023. “We’re running out of time for a 2023 recession,” said Justin Wolfers, an economics professor at the University of Michigan. “We’ve never had a recession when the labor market was running this hot.

Marketing 75

Marketing Article 75

RetailDive

JUNE 5, 2023

The $34 million series B funding round was led by the beauty giant in order to bring novel bioactive cosmetic ingredients and products to consumers.

Consumer 81

Consumer 81

Dynamic Action

JUNE 5, 2023

Summary Organizations struggle to connect and utilize retail data effectively, hindering their ability to become customer-centric. Traditional retail operates in silos, leading to operational inefficiencies and information mistrust between departments. Gartner emphasizes the need for a departure from traditional retail operations to create a customer-centric assortment.

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Customer Retail Customer Data Merchant Services 62

RetailDive

JUNE 5, 2023

The brand conglomerate said the deal was part of an effort to diversify its portfolio outside of the U.S.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Email Audience

JUNE 5, 2023

Whether you’re running a business, managing a team, or simply keeping in touch with friends and family, being able to send personalized emails quickly and efficiently can make all the difference. That’s where mail merge comes in. This powerful tool allows you to send custom emails to multiple recipients at once, saving you time and effort while still achieving the benefits of personalization.

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Document Information Article Marketing 59

RetailDive

JUNE 5, 2023

Columbia Sportswear Company announced that Mark Nenow stepped down from the footwear brand after about eight years in the position.

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Digital Doughnut

JUNE 5, 2023

Customers expect quick and efficient assistance when they have questions or issues. Two of the most popular types of customer support are chat support and email support. In this blog, we will discuss the benefits and drawbacks of each method, as well as some best practices for providing excellent customer support.

Customer 59

Customer Blog Customer Experience Technology 59

RetailDive

JUNE 5, 2023

To fully realize the rewards of selling on a marketplace, sellers must be able to carve a unique niche for their business.

eCommerce 78

eCommerce 78

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RIS News

JUNE 5, 2023

Today’s shopper expects to see results that speak to them, which is why showing them your brand understands their needs is so important and will send them down the right path. Enter the age of search personalization.

Retail 52

Retail 52

RetailDive

JUNE 5, 2023

Kiosks offer a low-cost way for both retail and restaurant operators to deliver an enhanced customer experience.

Customer Experience 72

Customer Experience Operations Customer Retail 72

RIS News

JUNE 5, 2023

Forever 21 and Mattel are joining forces to launch a new ‘phygital’ capsule collection inspired by Barbie. The pieces will be available in brick-and-mortar stores and in the metaverse.

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Smile.io

JUNE 5, 2023

When you consider the path that brands take on the journey to success, the most successful businesses all have a multitude of customers who don’t just like them, they really love them. It’s not that a brand’s success inspires these customers to rally around them though. In fact, we would argue that it’s the collection of passionate customers coming together with the brand itself that has made the best businesses as successful as they are.

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Social Media Blog Other Customer 53

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data