Retail TouchPoints

APRIL 21, 2023

Sustainability has evolved from a buzzword and marketing term to a core element of any successful retailer, and any company that doesn’t take the “S” in its ESG efforts seriously is putting itself at serious risk of falling behind. Interest in sustainability is only going to keep increasing, which means retailers have to shift their view of it — from a cost of doing business to an integral part of their growth strategy. “ Sustainability is the disruption of the Industrial Revolution, and so you&

Shipping Costs 248

Shipping Costs Supplies Document Travel 248

Forrester eCommerce

APRIL 21, 2023

Urgency isn’t enough to drive climate action and improve environmental sustainability practices. Learn several key insights from successful chief sustainability officers.

Improvements 356

Improvements 356

Retail TouchPoints

APRIL 21, 2023

Barnes & Noble has reconfigured its loyalty offerings for the first time since the program began in 2001, launching its first free program and enhancing the benefits of its paid Membership program. The retailer also revealed plans to open 30 new stores in the coming year, although it provided no details on where they would be located or when they would open.

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Shipping Costs Books Shipping Customer 288

Forrester eCommerce

APRIL 21, 2023

The obligation to comply with supply chain regulations from the EU Supply Chain Act to a draft of US supply chain due diligence laws is spurring firms to rethink sourcing, supply chain, manufacturing policies, and supporting applications. In addition, the US and the EU alone are currently spending $1.4 trillion on environmental sustainability and climate adaptation.

Supplies 195

Supplies 195

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

APRIL 21, 2023

The Body Shop has named Ian Bickley, a Board Director at the retailer’s corporate parent Natura &Co , as its interim CEO. Current CEO David Boynton is stepping down after more than five years in the post. During his tenure, the retailer rejuvenated nearly 500 products and launched its new Changemaking Workshop concept stores. Bickley brings expertise in the retail and consumer goods sectors and an extensive background managing and growing international franchise opportunities, driving global

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Workshop Omnichannel Consumer Goods Management 273

Forrester eCommerce

APRIL 21, 2023

Businesses and media tend to catalog Gen Z (individuals born between 1997 and 2012) as the sustainability generation. Media hype surrounding young environmental activists like Greta Thunberg reinforces this stereotype. But brands and retailers should beware this boilerplate assumption. Gen Z’s relationship with environmental sustainability is nuanced.

Retail 195

Retail Customer Experience B2C Customer 195

Forrester eCommerce

APRIL 21, 2023

Climate change is accelerating, but initiatives to slow the change are having an impact. Learn three ways that the green market revolution is already gaining ground faster than expected.

Marketing 195

Marketing 195

Retail TouchPoints

APRIL 21, 2023

Maverik — Adventure’s First Stop and its parent company FJ Group will purchase Kum & Go , which operates more than 400 convenience stores across 13 states, from current owner Krause Group. Financial terms of the acquisition, which is expected to close in the coming months, were not disclosed. As part of the deal, Maverik also is purchasing Solar Transport, a tank truck carrier and logistics provider, from Krause Group.

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Operations Retail Customer Fulfillment 268

Forrester eCommerce

APRIL 21, 2023

Climate change impacts of this century are irreversible, and they will likely only worsen. Learn the skills, tech, and commitment needed for climate adaptation.

Technology 195

Technology 195

Retail TouchPoints

APRIL 21, 2023

For years, fashion retailers have faced mounting pressures from both customers and employees to evolve. Considering the holistic logistics industry, and within it the warehousing sector, this industry and its verticals have been late to automate in comparison to dynamically growing tech industries, with traditional automation only gaining momentum in the early 2000s.

Marketing 264

Marketing Fashion Order Fulfillment Shipping Costs 264

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

APRIL 21, 2023

Climate events occur more frequently every year. Treat this Earth Day as a call to action, and add climate risks to your systemic risk purview.

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Events Management Customer 195

Retail TouchPoints

APRIL 21, 2023

Walmart will sell plus-size fashion brand Eloquii to FullBeauty Brands , marking its second divestment of an ecommerce-focused brand in one week. FullBeauty plans to make Eloquii the anchor tenant of a digital mall, where it will be joined by SwimSuitsForAll and June+Vie, to create a platform with a universal cart across multiple banners that lets shoppers select products from any product line and pay with a single checkout.

Apparel 261

Apparel Fashion eCommerce Operations 261

Forrester eCommerce

APRIL 21, 2023

Technology and sustainability leaders can use the insights in this report to benchmark their own state of IT environmental sustainability.

Technology 195

Technology 195

Retail TouchPoints

APRIL 21, 2023

JCPenney has named Katie Mullen, who previously served as the retailer’s Chief Digital Officer (CDO), as its new Chief Customer Officer. She will continue to oversee ecommerce strategy and omnichannel development, with an added emphasis on customer marketing, engagement, analytics and more. Katie Mullen Mullen, who joined JCPenney from Neiman Marcus in January 2022, will lead the retailer’s efforts to deliver an end-to-end integrated shopping experience that is relevant for today’s customers.

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Customer Omnichannel Technology Customer Experience 255

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Forrester eCommerce

APRIL 21, 2023

Read for strategic marketplace and DTC takeaways we gathered from Forrester’s Q1 2023 Global State Of Brand Manufacturers Survey.

B2C 195

B2C Retail Customer Marketing 195

Retail TouchPoints

APRIL 21, 2023

Sephora has teamed up with the nonprofit Pact Collective to roll out the Beauty (Re)Purposed recycling program at more than 600 stores across the U.S. and Canada. The program, which will launch in May 2023, will allow consumers to give hard-to-recycle beauty and wellness packaging waste a second life. Together, the beauty and wellness industries generate 120 billion packages every year, the majority of which end up in landfills because they are either too small, too flexible or made of too many

Consumer 253

Consumer Operations Retail Other 253

Forrester eCommerce

APRIL 21, 2023

Frameworks and standards are not the same. Learn the difference and get a look at some commonly used ones for sustainability.

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195

lateshipment

APRIL 21, 2023

Our world is undergoing a significant transformation. Recently, millions of people throughout the world took to the streets to demand stricter climate regulations, causing tectonic shifts in both governments’ and businesses’ perspectives on sustainability. The concept of sustainability branding has sparked an interest among consumers. Sustainability is a subject that will be around for a while, and its significance is also increasing, so let’s go into what sustainable branding

eCommerce 130

eCommerce Fashion Shipping Travel 130

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Forrester eCommerce

APRIL 21, 2023

Learn six meaningful ways that the sales organization can contribute to sustainability efforts at your organization today.

Operations 195

Operations 195

UpSellIt

APRIL 21, 2023

Cart abandonment is a significant problem for ecommerce businesses with the average cart abandonment rate reaching nearly 70%. Luckily, cart abandonment software is a proven solution to recover sales and enhance your customer experience. Read on to unlock the ways cart abandonment solutions can benefit your business. What is cart abandonment? Cart abandonment occurs when a website visitor adds an item to their cart but leaves the website without completing a purchase.

Recommendation 116

Recommendation Multichannel Shopping Carts Shipping Costs 116

CPC Strategy

APRIL 21, 2023

Last year, Prime Day was a huge success with 300 million+ items purchased and over $1.7B saved thanks to stellar Prime Day deals and discounts. Prime Day 2023 has the potential to be even larger with eager shoppers looking to save big.

Customer 99

Customer 99

RetailDive

APRIL 21, 2023

Plus-size specialist FullBeauty Brands is buying the cult favorite for an undisclosed amount, and the label's founder is staying on.

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114

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Sailthru

APRIL 21, 2023

The popularity of gamification continues to soar and is now an essential marketing tool to drive engagement and loyalty. The appeal of interactive experiences has cemented itself into the world of retail. Sephora Beauty uses live streams to promote new products. Ikea recently debuted a line of chairs and desks designed specifically for gamers. Starbucks loyalty customers play beat-the-clock classics like hopscotch and bingo that bring them back on the app all day long.

Retail 78

Retail Games Social Media Download 78

RetailDive

APRIL 21, 2023

The athletics retailer is unveiling its first digital collection since launching the.Swoosh platform, while the footwear brand is embracing the “t” in Skechers.

Retail 97

Retail 97

Liveintent

APRIL 21, 2023

Too many brands focus on acquiring net new emails versus maximizing the value of existing yet dormant emails. It makes sense: growing an email database means adding to a network effect that is core to monetization today and in the future. However, net-new is only part of the equation. A dormant email is not the same thing as someone who is disinterested.

Customer Retention 62

Customer Retention Travel Improvements Customer 62

RetailDive

APRIL 21, 2023

The company’s CFO switch comes as it looks to bump up staffing in a bid to increase its market share.

Marketing 113

Marketing 113

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailWire

APRIL 21, 2023

Twitter has begun removing blue check marks to verify the identity of those tweeting on the social media site. The change has led to many widely followed people and government agencies losing their checkmarks, which could lead to further confusion in a process that has been less than smooth since it was instituted under new owner Elon Musk.

Social Media 52

Social Media Article 52

RetailDive

APRIL 21, 2023

The U.K.-based footwear brand, which recently secured $30 million, has turned to New York City’s SoHo neighborhood for its first U.S. location.

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RetailWire

APRIL 21, 2023

H-E-B has opened Fresh Bites, its new convenience store banner, adjacent to one of its grocery stores in Leander, TX, north of Austin. Johnny Mojica, public affairs manager at H-E-B, said the store represents the first step in the company’s plan to rebrand its 12 gas station stores with foods sold in its supermarkets. “I think what we wanted our customers to feel when they stepped into these H-E-B Fresh Bites convenience stores was that they felt like they were going into an H-E-B st

Management 52

Management Customer Article 52

RetailDive

APRIL 21, 2023

Kenny Mitchell, whose marketing resume also includes stints at McDonald’s and Gatorade, will report to CEO-designate Michelle Gass.

Marketing 93

Marketing 93

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data