Salsify

DECEMBER 21, 2023

Consumer trend forecasting for 2024 promises a fun year filled with amazing opportunities for brands to connect with customers.

Consumer 156

Consumer Customer Omnichannel eCommerce 156

Forrester eCommerce

DECEMBER 21, 2023

As technology continues to evolve, so does the future of operations. Advancements in natural language processing and deep learning will make AI-driven operations and agile knowledge management even more intuitive and human-like.

Management 276

Management Operations Technology Information 276

Retail TouchPoints

DECEMBER 21, 2023

The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As usual, there were lots to choose from — that’s standard for such a dynamic industry — but these were the topics that had “legs” (and are likely to continue to be important in 2024). 1. Resale Continued its Rise but Came Under Financial Scrutiny Consumers’ enthusiasm for secondhand goods, as well as other forms of more sustainable consumption like rental and repair services, showed no sign

Sporting Goods 300

Sporting Goods Operations Apparel Consumer 300

Forrester eCommerce

DECEMBER 21, 2023

It’s been awhile since I’ve been excited about Cisco and it’s networking strategy. While Cisco remains prominent in market share, it’s been Arista and Juniper that have dominated the networking innovation conversation. What do I mean when I say network innovation?

Games 264

Games Marketing Customer 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

DECEMBER 21, 2023

It’s no secret that retailers and brands have become obsessed with driving conversion in their quest to recover the more than half of shoppers who abandon checkout before completing their purchase. After all, “conversion rate optimization” is one of the more common catchphrases in today’s retail industry. But too often, in trying to reach this final destination, retailers are missing out on the proverbial journey — and that journey is usually far more lucrative than the typical take-no-prisoners

Payments 261

Payments Retail Shipping Costs Social Media 261

Forrester eCommerce

DECEMBER 21, 2023

Learn three key lessons from our partnership with Women in Security and Privacy (WISP) in sponsoring attendees at our Security & Risk Forum.

Management 276

Management 276

Forrester eCommerce

DECEMBER 21, 2023

Following Thanksgiving and Cyber Week, Bizrate shared some aggregated initial insights from their 2023 holiday surveys with us.

Consumer 235

Consumer B2C Customer Retail 235

Retail TouchPoints

DECEMBER 21, 2023

Whole Foods Market has introduced a new “pollinator policy” for its produce and floral purchasing. By 2025, all growers will need to implement integrated pest management (IPM) systems prioritizing preventative and biological measures that reduce the need for chemical pesticides. The retailer also will bar the use of all nitroguanidine neonicotinoids (which are particularly harmful to pollinators) in the potted plants it sells and will encourage suppliers to phase out their use throughout their o

Operations 249

Operations Marketing Management Retail 249

Forrester eCommerce

DECEMBER 21, 2023

Gain a better understanding of content engagement.

B2B 264

B2B Operations Technology Marketing 264

Retail TouchPoints

DECEMBER 21, 2023

Ulta Beauty will kick off 2024 with a fresh look for its loyalty program a decade after its debut in 2014. Beginning Jan. 1, 2024, the Ultamate Rewards loyalty program will become Ulta Beauty Rewards , and along with the new name will come enhanced benefits for the program’s 42.2 million members that are designed to “foster deeper connections with current members and attract new loyalists.

Gifts 241

Gifts Social Media Channel Other 241

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Practical eCommerce

DECEMBER 21, 2023

With time and effort — not money — merchants of any size can improve organic search rankings. The post 10 Do-it-yourself SEO Tips to Save Money appeared first on Practical Ecommerce.

SEO 124

SEO Improvements eCommerce 124

Retail TouchPoints

DECEMBER 21, 2023

The holiday season brings joy, magic, beautiful decorations and a soundtrack of carols and standards that we revisit year after year. Sure, these tracks may get us in a festive mood, but for retail workers listening to them on what can feel like a truly endless loop they could also lead to madness. New research from customer feedback company HappyOrNot reveals that not all holiday hits are created equal for store associates.

Retail 182

Retail Customer Customer Experience Operations 182

RetailDive

DECEMBER 21, 2023

The department store said the $1 billion turnaround announced earlier this year has already boosted traffic and loyalty, but is it bold enough?

Department Stores 125

Department Stores 125

365 Retail

DECEMBER 21, 2023

Akeneo , the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, today announced two more additions to the C-suite team and that it has experienced a surge of growth and momentum in 2023. Throughout the year, the company expanded its offerings and sharpened its operations to enhance product experiences for brands, manufacturers, retailers, and distributors on a global scale.

Operations 109

Operations Events Information Management 109

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailWire

DECEMBER 21, 2023

Walgreens will need to build up its IT department to reach its goals of using tech to boost sales, scale its healthcare division, and remodel its stores to logistic hubs.

Technology 104

Technology 104

RetailDive

DECEMBER 21, 2023

The loyalty program, which has over 42 million active members, will launch in January with a new name and an enhanced birthday gift experience.

Gifts 112

Gifts 112

ESW

DECEMBER 21, 2023

As we close out 2023 and prepare for 2024, we look back at our most popular global ecommerce posts of the last year. 2023 was a year of the unexpected. AI stormed the scene generating simultaneous enthusiasm and skepticism. The predicted economic downturn largely did not materalise and, in fact, consumer spending increased. Over the last 12 months, we have brought you insights and information to help your brand and business grow and succeed.

eCommerce 78

eCommerce Apparel Consumer Customer Experience 78

RetailDive

DECEMBER 21, 2023

Linh Peters had arrived last year from Calvin Klein, but was affected by the drugstore retailer's second workforce reduction of the year.

Marketing 102

Marketing Retail 102

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

CPC Strategy

DECEMBER 21, 2023

In an era dominated by digital content consumption, streaming TV has emerged as a powerful tool for marketers to connect with their target audience. In this post, we’ll explore the world of streaming TV advertising, from its definition, to best practices, and the platforms that support it. Let’s start from the top.

Definition 90

Definition Marketing 90

RetailDive

DECEMBER 21, 2023

A fourth of respondents to a new survey said their last holiday shopping stop was at the big box retailer, followed by Target and Kohl’s.

Retail 101

Retail 101

RetailWire

DECEMBER 21, 2023

Warner Bros. Discovery and Paramount Global are reportedly in the preliminary stages of merger discussions.

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105

RetailDive

DECEMBER 21, 2023

Buy online, pickup in store accounted for one-fourth of online orders in the three weeks after Cyber Monday, according to Salesforce.

Shipping 101

Shipping 101

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

CPC Strategy

DECEMBER 21, 2023

When I originally wrote this post in January 2021, retail media was seeing substantial gains across big box and specialty retailers. And…it hasn’t stopped. Looking back nearly three years later—with signal loss and cookie deprecation becoming more real and impactful each day—it’s clear that the importance of retail media will only continue to climb.

Specialty Retailers 79

Specialty Retailers Retail eCommerce 79

RetailDive

DECEMBER 21, 2023

MacArthur Beauty “saw an opportunity to save this brand and turn it around” after the company received a warning notice from the U.K. government.

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76

SheerID

DECEMBER 21, 2023

Check out our top predictions on how segmented marketing will continue to evolve.

Marketing 89

Marketing Blog 89

Dynamic Action

DECEMBER 21, 2023

Summary When assessing your retail business performance, it is critical to understand both internal performance and performance based on market context. A retail analytics solution quickly surfaces metrics from both contexts and presents them in a unified view, allowing you to see the full picture of performance easily. Gathering all of this data manually is impossible.

Marketing 62

Marketing Retail Management Presentation 62

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

365 Retail

DECEMBER 21, 2023

Landsec has today announced that Nike will bring its concept store, Nike Rise, to Trinity Leeds next year. Nike will join a number of international brands who have signed at the centre this year. The 10,000 sq ft Nike Rise store is expected to open in 2024. The concept aims to enhance shopping experiences through innovative digital experiences and services that enliven the sport pulse of the city.

Events 62

Events Information Management Retail 62

RetailWire

DECEMBER 21, 2023

A pivotal ruling took place this Wednesday as the U.K.'s highest court declared that AI can't be credited as an inventor in a patent application.

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64

RepslyBlog

DECEMBER 21, 2023

Embarking on a mission to revolutionize retail execution, the Repsly team has consistently delivered on its commitment to enhancing the mobile and web app experience for users. As we reflect on our journey, the focus remains steadfast on providing a platform that not only meets but exceeds expectations.

Mobile 52

Mobile Retail 52

RetailWire

DECEMBER 21, 2023

It's been a week of interesting workforce decisions at two branches of Wells Fargo in the United States. At the New Mexico branch in Albuquerque, employees have voted to join a union.

Banking 52

Banking 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data