Forrester eCommerce

OCTOBER 17, 2023

We reviewed 50 brand and retailer websites during Amazon’s October Prime Big Deal Days — here are our findings.

Events 422

Events Retail Customer 422

Retail TouchPoints

OCTOBER 17, 2023

In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout. In contrast, Overstock.com , which purchased BB&B’s intellectual property following the chain’s bankruptcy earlier in 2023, is an ecommerce pure-play with long-ago roots as a liquidator.

Drop Ship 273

Drop Ship Shipping Costs Outdoor Shipping 273

Forrester eCommerce

OCTOBER 17, 2023

Shareholders demand profitable, responsible revenue growth. Buyers expect you to deliver value at every step of the sales process. And sellers expect to be prompted to the best actions and steps to take to achieve quota. It’s really hard to deliver on all these expectations. Buying motions are complicated.

B2B 434

B2B Technology Customer 434

Retail TouchPoints

OCTOBER 17, 2023

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. Entire service teams are dedicated to keeping down the high costs of phone support by practicing what the industry refers to as deflection, all while customers make their dissatisfaction with the channel clear.

Customer 264

Customer Multi-channel Channel Customer Experience 264

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

OCTOBER 17, 2023

You’re driving to the supermarket when, suddenly, your check engine light comes on. Nothing sounds wrong — your vehicle is still moving just fine, and you really have to go shopping. So for now, you’ll deprioritize the check engine light.

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424

Retail TouchPoints

OCTOBER 17, 2023

Some of the biggest names in online commerce have formed the Coalition for Trusted Reviews, a cross-industry collaboration seeking to define best practices for hosting online reviews and sharing methods of fake review detection. Founding Coalition members Amazon , Booking.com, Expedia Group, Glassdoor, Tripadvisor and Trustpilot met in San Francisco in October 2022 at the first-ever Fake Reviews Conference, organized by Tripadvisor, where they heard from government, academic and industry profess

Definition 261

Definition Games Information Operations 261

Retail TouchPoints

OCTOBER 17, 2023

The Vitamin Shoppe will update its point-of-sale and promotions capabilities chainwide with solutions from Jumpmind. The retailer will deploy Jumpmind Commerce, a cloud-native, mobile-first POS solution, and Jumpmind Promote, for unified promotions across both physical and digital experiences. “Jumpmind’s Commerce and Promote solutions will assist in our transition from legacy systems to a modern, API-first approach,” said Scott Devlin, CIO of The Vitamin Shoppe in a statement.

POS 226

POS Mobile Point of Sale Channel 226

365 Retail

OCTOBER 17, 2023

In an era where digitalisation allows consumers to order anything at any time, Just Eat Takeaway.com is stepping up its game. The company is continually evolving its technology to meet the growing consumer demand for convenience, choice, and a seamless experience. AI-Powered Assistant As part of its tech-driven initiatives, Just Eat Takeaway.com is developing an AI-powered assistant aimed at enhancing everyday convenience.

Technology 109

Technology Games Consumer Events 109

Retail TouchPoints

OCTOBER 17, 2023

The holidays are a time of joy and charity, but they are also a time of stress, overeating/drinking/indulging, money worries and family squabbles. To help moms and other caregivers manage the less pleasant side of this season, Zulily is offering a limited-edition electronic button that plays five empowering messages from Jonathan Van Ness of Netflix’s Queer Eye.

Electronics 147

Electronics Management Marketing Other 147

Omnisend

OCTOBER 17, 2023

Reading Time: 3 minutes Trevor Antunez, from the digital marketing agency AG3NCY , would say that his journey into ecommerce marketing started with Boost Mobile. Fresh out of college, he got a job merchandising downloadable content for the prepaid mobile carrier. Things like wallpapers, games, ads, and — a flashback to the early 2000s — ringtones: “If you’re old enough,” Trevor tells Omnisend, “you’ll probably remember those ubiquitous ringtone ads urging you to ‘Just text the word ‘

Games 88

Games Mobile Social Media Subscription 88

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

365 Retail

OCTOBER 17, 2023

Genie Shopping, a leading UK retail price comparison engine , has appointed performance marketing expert Warrick Lambert as its first-ever Chief Executive Officer. Lambert rejoins the company after a 12-year hiatus, stepping in at a time when Genie Shopping is experiencing a remarkable year-on-year revenue growth of 172% in 2023. The company’s accelerated growth has been propelled by a surge in online shopping and a strategic shift towards a Comparison Shopping Services (CSS) model.

Comparison Shopping 98

Comparison Shopping Social Media Gifts Technology 98

Digital Doughnut

OCTOBER 17, 2023

This article will assist digital marketers in grasping the advantages and disadvantages of employing artificial intelligence in their online marketing tactics. You will learn about the effects of AI on online marketing strategies.

Marketing 98

Marketing Article Technology Operations 98

RetailDive

OCTOBER 17, 2023

Hiring is expected to be low this year, according to Challenger, Gray & Christmas, but some retailers are holding steady to prior years’ plans.

Retail 104

Retail 104

CPC Strategy

OCTOBER 17, 2023

While many popular shopping platforms list product pages by seller—including Google Shopping and eBay—on Amazon.com, items are consolidated at the product-level. This customer-focused design aims to offer all shoppers a better, more informed user experience.

Definition 94

Definition Information Customer 94

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

ROI Revolution

OCTOBER 17, 2023

When it comes to cross-channel strategies for Q4, taking a full-funnel approach will be key. Watch this video to discover strategies to help you thrive across all of your channels this holiday season. Cross-Channel Strategies for Q4 We’re paid media strategists here at ROI Revolution, and we’re here to talk about some Q4 cross-channel audience strategies.

Channel 78

Channel Books Customer Marketing 78

RetailDive

OCTOBER 17, 2023

The Swiss athletics brand has exploded in growth over the past two years. The secret to its success is hiding in plain sight.

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108

RIS News

OCTOBER 17, 2023

In this infographic, learn how leading retailers like Walmart, Lululemon, Allbirds, and TJX Companies are overcoming common inventory challenges and thriving in an increasingly omnichannel retail environment.

Omnichannel 81

Omnichannel Retail 81

RetailDive

OCTOBER 17, 2023

Mulligan will leave the position early next year. Laysha Ward, the company’s chief external engagement officer, is also leaving.

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102

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

CPC Strategy

OCTOBER 17, 2023

When it comes to grocery shopping giants in the United States, one name stands out above the rest – Kroger. Kroger has not only become the largest grocery retailer in the country but has also been a pioneer in revolutionizing the shopping experience over the years.

Retail 79

Retail 79

RetailDive

OCTOBER 17, 2023

The company filed its delayed 2022 annual report on Friday and tapped former Spanx CEO Laurie Ann Goldman to take on the chief role.

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100

Dynamic Action

OCTOBER 17, 2023

Summary Assortment planning is a difficult task for retailers, especially without automated data analysis. Discover how AI-driven insights can revolutionize your assortment planning, moving from intuition to data-driven decision-making. Utilizing this software, you can create a more customer-centric assortment by identifying relevant trends and ensuring you are in line with the competition.

Technology 62

Technology Retail Demo Books 62

RetailDive

OCTOBER 17, 2023

Shawn Curran joins the footwear and apparel brand after three decades with Gap.

Supplies 117

Supplies Apparel 117

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

365 Retail

OCTOBER 17, 2023

Poundland has officially announced the locations of its latest batch of stores, set to open in former Wilko locations across the UK. The new stores are scheduled to open their doors this coming Saturday, 21st October, in various regions including Essex, Greater Manchester, Greater London, County Durham, West Midlands, and Worksop in Nottinghamshire.

Clothing 62

Clothing Events Retail Customer 62

RetailDive

OCTOBER 17, 2023

Sellers can highlight different products within the live shows on the app that mirror the same technology of the desktop platform.

Mobile 85

Mobile Technology 85

TalkingRetail

OCTOBER 17, 2023

Till sales at UK supermarkets grew by 9.1%) in the four weeks ending 7 October, according to data released today by market analyst NIQ (previously NielsenIQ). This growth, although slightly down from the 10.1% growth seem in the previous month, is in line with the current rate of retail food price inflation, which stands at.

Retail 59

Retail Marketing 59

RetailDive

OCTOBER 17, 2023

The event invites guests to virtually try on products using Google’s augmented reality tools.

Events 83

Events 83

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Funnel.io

OCTOBER 17, 2023

Will AI be a dream for digital marketing agencies? Or will it be a nightmare? The answer is always somewhere in between, and no one knows how it will all shake out. However, at this moment, AI isn't at the point where it is replacing agencies, but rather making them more efficient. With the AI marketing revolution, agencies should be focusing on where AI can help them reduce or streamline administrative and mundane tasks that are simply time consuming.

Marketing 66

Marketing Consumer 66

CPC Strategy

OCTOBER 17, 2023

Media buying is an important process for almost any business, with paid online advertising, TV advertising, audio advertising, out-of-home advertising and more being crucial aspects of many multichannel marketing strategies.

Multichannel 59

Multichannel Marketing 59

TalkingRetail

OCTOBER 17, 2023

CJ Lang & Son, the Scottish-based Spar wholesaler and convenience retailer, has reported a fifth year of underlying profit growth since launching its turnaround strategy back in 2018. Publishing its financial statement for the year ending 30 April 2023, the company said pre-tax profits had increased by 10.3% to £3.7m and net turnover was up.

Retail 52

Retail 52

365 Retail

OCTOBER 17, 2023

Lots of people today use takeaway ordering apps to get restaurant food delivered. Apps like Uber Eats, DoorDash, and GrubHub bring food right to your home. These food delivery apps are really popular because they make getting meals easy and fast. What Food Delivery Apps Do Food delivery apps let you order food on your phone from restaurants in your area.

Payment Services 52

Payment Services Recommendation Improvements Events 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data