Retail TouchPoints

JUNE 8, 2023

Mobile scanning solution provider Anyline has launched Commercial Tire Tread Scanner, a solution designed to help fleet operators improve tire performance and longevity, ensure driver safety and reduce vehicle inspection time. The software can be used on any camera-enabled smartphone or mobile device. Commercial Tire Scanner works by pointing the camera of any mobile device at the tire tread, creating a digital model of the tire using computer vision and AI technology.

Improvements 308

Improvements Mobile Operations Technology 308

My Wife Quit Her Job

JUNE 8, 2023

Temu is the second-most popular shopping app in the US behind Amazon because its prices are extremely low. From $5 shoes to a Nintendo Switch for only $7, these deals often seem too good to be true. So is Temu a scam? The truth is that most of us know very little about Temu’s origins. Recently, Kim Kommando, a cybersecurity writer from USA Today, wrote a scathing review accusing Temu of collecting sensitive data from consumers and selling the info to China.

Consumer 260

Consumer eCommerce 260

Retail TouchPoints

JUNE 8, 2023

Sprouts Farmers Market is reducing the size of new stores by 23% in an effort to decrease carbon emissions and meet its environmental, social and governance (ESG) goals, according to the retailer’s latest ESG Report. Sprouts currently operates more than 380 stores in 23 states and is looking to expand, with plans for new store growth of 10% annually beginning in 2024.

Operations 266

Operations Supplies Technology Marketing 266

Fastr

JUNE 8, 2023

Size does matter in ecommerce – and not just for apparel. When you’re looking at static photos of mer chandise online, whether it be a bouquet of flowers, piece of furniture, or article of clothing, it can be very difficult to visualize the size of the item in the absence of “known” comparisons. But soda cans and dollar bills in your product photography won’t do the job.

Games 246

Games Apparel Clothing Article 246

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Retail TouchPoints

JUNE 8, 2023

Walmart is pushing further into in-store retail media as it looks to leverage its biggest advantage over retail media juggernaut Amazon — its brick-and-mortar footprint. Walmart already offers a number of in-store activations for advertisers, including TV walls, self-checkout ads and integrated marketing opportunities, and now the retailer is beta testing the addition of product demos and ad placements on Walmart Radio , the retailer’s in-store audio feed.

Demo 266

Demo Retail Omnichannel Marketing 266

Forrester eCommerce

JUNE 8, 2023

Every day, I speak with enterprises using or aspiring to use the internet of things (IoT). Much of what they want to know are the primary use cases where it can serve them. For this reason, I lean on a combination of quantitative and qualitative insights to build out a use-case heat map by industry.

Operations 195

Operations Blog 195

Forrester eCommerce

JUNE 8, 2023

The functions-as-a-service (FaaS) market is developing rapidly as vendors elevate their offerings to meet enterprise needs. Driving demand is a shift from the cloud-born startup development shop to the large-scale enterprise, where FaaS platforms are helping developers rapidly deploy new capabilities into production without wrangling with Kubernetes clusters or building out application servers.

Marketing 195

Marketing Customer 195

Retail TouchPoints

JUNE 8, 2023

With the pandemic waning, sneaker lovers are once again stepping out to show off their coveted kicks, and sneaker reselling is on the rise. In fact, the sneaker resale market in the U.S. is estimated to be around $2 billion and by 2030 is expected to increase to $30 billion. Some researchers are calling sneakers their own alternative asset class, analogous to NFTs.

eCommerce 256

eCommerce Fashion Jewelry Electronics 256

Forrester eCommerce

JUNE 8, 2023

Forrester started covering Zero Trust (ZT) adoption in APAC in early 2020, when Zero Trust was largely touted as a buzzword in our region. At the time, this inaugural APAC specific ZT research showed that while ZT is mainstream in US and Europe, it was slowly but surely gaining adoption in APAC.

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195

Retail TouchPoints

JUNE 8, 2023

After reporting its first quarterly profit in two years in March 2023 , troubled retailer GameStop posted a $50.5 million loss in Q1 2023, which ended April 29, 2023. Net sales of $1.24 billion for the period were down from $1.38 billion for the same period last year. Additionally, GameStop CEO Matt Furlong has been terminated, according to a company press release that also announced Ryan Cohen’s promotion to Executive Chairman of the GameStop board of directors.

eCommerce 254

eCommerce Retail 254

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

JUNE 8, 2023

Despite economic uncertainty, the job market remains tight. This is especially true for tech workers. Yet there is an undertapped labor resource to help address this problem. Although people with autistic traits are more likely to pursue STEM degrees, they are disproportionately overqualified for the roles they are in.

Management 195

Management Marketing 195

Retail TouchPoints

JUNE 8, 2023

Ikea will unveil a 19-foot-high interactive version of its iconic Frakta blue bag in New York City’s Flatiron District on June 10, 2023, marking the beginning of a national tour that will include stops in Chicago’s Millennium Park and Texas. Viewers who scan QR codes located on the sculpture will be offered exclusive discounts, with scans generating an AR animation of Ikea products flying out of the bag before providing users with directions for claiming their offer.

Technology 251

Technology Other Retail Customer Experience 251

Forrester eCommerce

JUNE 8, 2023

In my marketing career, I don’t recall a time where my goal was anything other than to drive (or at least meaningfully contribute to) brand and company growth. If a brand was growing — grow more! If it was declining — turn it around!

Marketing 195

Marketing Other B2C Customer Experience 195

Salsify

JUNE 8, 2023

The buying journey is no longer linear. Instead, it follows something Google calls the “messy middle,” which involves a complicated web of touch points that’s different for every shopper.

Omnichannel 147

Omnichannel Technology Customer 147

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Forrester eCommerce

JUNE 8, 2023

Everyone wants a digital culture — and everyone has excuses for slow culture change. To be fair, government agencies face particular hurdles to adopt norms of digital culture such as experimentation and adaptability. That’s because it’s difficult to experiment or adapt in cultures where risk aversion and compliance exist by design.

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195

365 Retail

JUNE 8, 2023

Today, at Adobe Summit – the industry’s leading Digital Experience Conference – Adobe (Nasdaq:ADBE) announced an expanded relationship with leading global automaker and mobility provider Stellantis. Adobe and Stellantis have a longstanding relationship: Stellantis uses Adobe Creative Cloud and Adobe Experience Cloud applications to design, deliver, and personalize beautiful and inspiring content for its websites, digital channels, and user interfaces of in-car displays, across their automoti

Automotive 116

Automotive Customer Experience eCommerce Customer 116

SheerID

JUNE 8, 2023

As consumers increasingly value data privacy, brands need to find new ways of collecting and using data to improve the customer experience.

Customer Experience 97

Customer Experience Consumer Customer Improvements 97

RetailDive

JUNE 8, 2023

The company’s incubation arm, Store No.8, is partnering with Outlier Ventures to lead a cohort focused on building tech solutions for retail.

Retail 104

Retail 104

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

ROI Revolution

JUNE 8, 2023

Tracking and analyzing website data have become essential for businesses. Google Analytics 4 (GA4) is a powerful tool that provides valuable insights into user behavior and helps drive informed decisions. However, it’s crucial to identify and address legitimate tracking issues to ensure the accuracy and reliability of the data. This comprehensive blog reveals best practices to spot tracking issues in GA4.

Merchant Services 78

Merchant Services Payments Webinar Events 78

GetElastic

JUNE 8, 2023

Like many tech trends that originate in China , social commerce seems promising for U.S. brands. However, given the economic pressures of late 2022 and 2023, some social giants like Meta have dialed back their investments in native social commerce channels. Even so, the growth of this medium is far from over. According to eMarketer , social commerce sales grew 34.4% in 2022, with a projected growth of 20% (to more than $107 billion) by 2025.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

RetailDive

JUNE 8, 2023

After warning of potential bankruptcy in 2020, the retailer is now focused on investments to enhance its omnichannel capabilities.

POS 99

POS Omnichannel Retail 99

365 Retail

JUNE 8, 2023

Tesco Media and Insight Platform, powered by dunnhumby, has today launched an offsite media partnership with Pinterest, the world’s largest visual discovery engine. This partnership will allow the UK’s leading CPG brands to connect with Tesco customers who are looking for inspiration on Pinterest, using Tesco Clubcard data and dunnhumby’s analytical expertise to deliver highly relevant and personalised ads.

Social Media 73

Social Media Books Information Management 73

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

JUNE 8, 2023

Some consumers showed wariness in the period, but the department store said its top customers, brands and stores continue to do well.

Department Stores 97

Department Stores Consumer Customer 97

CPC Strategy

JUNE 8, 2023

Instacart advertisers have been given greater control over their ad targeting options with the launch of Retailer Targeted Demand (RTD), a Carrot Ads Solution that’s part of the Instacart Platform.

Retail 78

Retail 78

RetailDive

JUNE 8, 2023

Daniel Hodgdon will remain on the hair care brand’s board of directors as Robert Schaeffler takes over the chief executive role.

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SheerID

JUNE 8, 2023

Learn from the success of other brands with our top six tips for getting the most out of a free trial with SheerID.

Other 78

Other Blog 78

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

RetailDive

JUNE 8, 2023

The company renewed its partnership with Xponential Fitness to release more on-demand and livestream fitness classes on the Lululemon Studio platform.

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365 Retail

JUNE 8, 2023

Today, at Adobe Summit EMEA 2023 – the industry’s leading Digital Experience Conference – Adobe (Nasdaq:ADBE) announced that TeamViewer, a world leading provider of remote connectivity and workplace digitalization solutions, has selected Adobe Experience Cloud to deliver consistent, personalized customer experiences across all digital touchpoints spanning all regions worldwide.

Customer Experience 70

Customer Experience Customer Management Information 70

RetailDive

JUNE 8, 2023

The company plans to increase production of its Forager line of hides and flexible foams ahead of new brand partner footwear and apparel launches.

Technology 83

Technology Apparel 83

RetailWire

JUNE 8, 2023

Unions representing workers across a growing number of industries want to include generative artificial intelligence technology and other forms of automation in labor negotiations. Concerns that AI will replace human workers have become top of mind for many with news reports about OpenAI’s ChatGPT technology.

Technology 75

Technology Other 75

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data