Salsify

JANUARY 2, 2024

Here are 10 ecommerce growth hacks — from quick fixes to long-term strategy adjustments, from website touch-ups to customer engagement enhancements.

eCommerce 158

eCommerce Customer eCommerce Marketing Omnichannel 158

Retail TouchPoints

JANUARY 2, 2024

With the decline in high street spending and increased online competition from ecommerce stores, companies in the retail space need to be effectively innovating to keep up. One way for brick-and-mortar stores to stay ahead of the competition is to expand into digital product. Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device

Improvements 245

Improvements Retail Mobile Customer Experience 245

Forrester eCommerce

JANUARY 2, 2024

We’re mere days into 2024, and leaders across sectors and industries are bracing for challenges and tough choices in the months to come. Leaders who know how to use the power of culture will feel the buoyancy of sustained employee trust and happiness.

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Retail TouchPoints

JANUARY 2, 2024

Costco workers in Norfolk, Va. have voted to join the Teamsters Local 822, with the union calling this its first organizing victory at the wholesale retailer in two decades. The 238 -worker group will join more than 18,000 Teamsters at Costco nationwide. Successful unionization efforts in the retail industry have been relatively rare, but they may pick up steam this year following a strong year for labor in 2023, with successful strikes by the United Auto Workers against the Big Three carmakers

Retail 298

Retail Operations 298

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

JANUARY 2, 2024

How’s this for a challenge? “We want you to manage IT for the regional offices. Well, part of it. You won’t know who’s working on the other parts. No, there’s no software to knit everything together – we can’t justify the spend. No, we don’t know the overall spend.

Management 235

Management Other B2B Customer Experience 235

Retail TouchPoints

JANUARY 2, 2024

JD.com has won a lawsuit against rival Alibaba Group in the High People’s Court of Beijing, which fined Alibaba 1 billion yuan ( $140 million) for engaging in monopolistic practices. JD.com had sued Alibaba and its ecommerce divisions, Zhejiang Tmall Network and Zhejiang Tmall Technology, for practicing “choosing one of two” behaviors — essentially saying to suppliers that if they sold to JD.com, they would not be allowed to sell on Alibaba.

eCommerce 290

eCommerce Technology Marketing Consumer 290

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. While financial benefits are still top of mind — largely thanks to inflation pressures and tightened household budgets — consumers are increasingly seeking services and experiences that truly reflec

Consumer 285

Consumer Shipping Costs Customer Retention Information 285

Forrester eCommerce

JANUARY 2, 2024

Now that we’re done with a December’s worth of wholesome family enjoyment and good-natured holiday fun, it’s time for our annual retreat to the land of jingling-jangling slot machines and questionable moral decisions. Yes, It’s time for CES in Las Vegas!

Customer Experience 217

Customer Experience Consumer B2C Customer 217

Retail TouchPoints

JANUARY 2, 2024

Nike has laid out a plan to cut up to $2 billion in costs over the next three years in a bid to “accelerate future growth while building a faster, more efficient” organization, executives shared during the company’s fiscal 2024 Q2 earnings call. The company plans to trim expenses in ways including simplifying its product assortment , increasing automation and use of technology , and leveraging its scale to drive greater efficiencies across the business, although no details on the form these init

Management 279

Management Technology Marketing Retail 279

Salsify

JANUARY 2, 2024

If you want to build customer loyalty, nailing your product recommendation emails is crucial. This means getting a little more creative than the conventional “Products Recommended for You” email copy.

Recommendation 158

Recommendation Customer Loyalty Customer eCommerce 158

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

JANUARY 2, 2024

Ikea Retail (Ingka Group) has seen “game-changing” results since employing artificial intelligence-powered demand sensing technology. Over the past three years, the retailer has worked closely with Inter Ikea Group (a group of companies that work to connect Ikea franchisees with appropriate suppliers) as well as Blue Yonder to support the implementation and scale-up of this technology.

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Improvements Games Technology Article 252

Algopix

JANUARY 2, 2024

In the vast and highly competitive realm of Amazon selling, where each transaction is a strategic move in a dynamic chess game, achieving top-line revenue is just the starting point. Beyond the allure of gross sales figures lies the intricate web of net profit margin—a financial metric that not only reveals the health of an e-commerce venture but also serves as a compass for operational efficiency and long-term sustainability.

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Shipping Costs eCommerce Order Fulfillment Fulfillment 120

Retail TouchPoints

JANUARY 2, 2024

On the heels of its 40th anniversary, Mango Fashion Group has revealed plans to open 500 new stores in key markets, including Canada, France, the UK and U.S., through 2026. India, Italy and Spain are the other store “homes” planned for the coming years. Mango reaffirmed its focus on physical retail in its 2024-2026 Strategy — a broad vision and roadmap for growth that includes a refined value proposition, digital expansion plans, executive leadership updates and more.

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Fashion Events eCommerce Channel 238

RetailDive

JANUARY 2, 2024

Discover how traditional retailers are adapting to the digital era and embracing sustainability, leveraging technologies like Hanshow's ESL solutions, AIoT and SaaS to enhance efficiency, reduce environmental impact and meet evolving consumer demands.

Retail 119

Retail Technology Consumer 119

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

RetailWire

JANUARY 2, 2024

ASML Holding NV, a Dutch manufacturer of high-end chipmaking equipment, has discontinued some of its shipments to China following a request from the Biden administration.

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RetailDive

JANUARY 2, 2024

From new marketing techniques to consumers spending despite inflation, here are the big takeaways from the latest holiday season.

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Retail Consumer Marketing 131

TalkingRetail

JANUARY 2, 2024

The Post Office has published all the latest compensation data relating to victims of the Horizon IT scandal for the year-end 2023. The number of individuals with overturned convictions who have received full and final compensation is 25.

Retail 108

Retail 108

Practical eCommerce

JANUARY 2, 2024

Marketers are now tracking a brand's inclusion in ChatGPT responses. The post Does ChatGPT Know Your Company? appeared first on Practical Ecommerce.

eCommerce 111

eCommerce Marketing 111

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

TalkingRetail

JANUARY 2, 2024

The UK’s small retailers plan to invest in new technology in the year ahead as part of strategies to drive business growth and improve customer experience, according to the latest research from American Express.

Retail 94

Retail Customer Experience Technology Improvements 94

RetailDive

JANUARY 2, 2024

Nari Sitaraman will step down this month after holding the role since 2021. Eric Picard, vice president of product management, will take on the CTO responsibilities.

Technology 94

Technology Management 94

RetailWire

JANUARY 2, 2024

An increase in late credit card payments in the U.S. and other factors seem to suggest that American debt is inching closer to its pre-pandemic levels.

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Other 98

RetailDive

JANUARY 2, 2024

The promotions are the latest in a series of initiatives to get the retailer closer to its $2 billion annual revenue goal.

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Customer Retail 95

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

TalkingRetail

JANUARY 2, 2024

During an end of year message, Nisa’s managing director Peter Batt announced that the next Nisa Expo will take place in 2025 as it will be relaunched in spring rather than in the run up to Christmas.

Management 59

Management Retail Technology 59

RetailDive

JANUARY 2, 2024

A new year always offers an opportunity to reflect and restart — especially for retailers. As we move into 2024, here are three key themes for top tier operators to consider.

Operations 70

Operations Retail 70

RetailWire

JANUARY 2, 2024

Chevron Corp., the multi-national energy corporation, has announced that it will be writing down the value of its assets ranging from $3.5 billion to $4 billion.

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RetailDive

JANUARY 2, 2024

A new year always offers an opportunity to reflect and restart — especially for retailers. As we move into 2024, here are three key themes for top tier operators to consider.

Operations 55

Operations Retail 55

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Shopping Signals

JANUARY 2, 2024

What is One of the Best Ways to Get Reliable Information About a Product? Getting reliable information about a product you want to buy can be challenging. With so many opinions and reviews online, how do you cut through the noise to find accurate and trustworthy details? Here are some of the best ways I know of to get reliable product information : Read Reviews from Trusted Independent Sources One of the most reliable sources for unbiased product reviews are third-party consumer sites like Consu

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Information Recommendation Social Media Article 52

RetailWire

JANUARY 2, 2024

New battery sourcing guidelines implemented by the U.S. Treasury on Monday have reshaped the EV market dynamics. These regulations were designed to reduce the U.S. dependency on China for EV batteries.

Marketing 52

Marketing Automotive 52

Mi9

JANUARY 2, 2024

FORT LAUDERDALE, FLORIDA, January 2 , 2024 – Mi9 Retail, a leading provider of end-to-end retail software solutions, is pleased to announce its strong rankings on the highly esteemed 2024 RIS Software LeaderBoard. Mi9 Retail has secured a coveted position among the top 10 retail technology vendors, ranking at #7 overall. This recognition underscores the company’s unwavering commitment to delivering exceptional value to its retail customers via continuous innovation and customer service.

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eCommerce Retail Point of Sale Arts 52

TalkingRetail

JANUARY 2, 2024

Aldi reported sales of more than £1.5bn for the first time in the run up to Christmas as it helped millions of customers to celebrate the festive season with the lowest grocery prices in Britain.

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Customer Retail 52

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

Customer Data