Forrester eCommerce

APRIL 13, 2020

Zoom’s failure to secure what it sells, however, turns one of the few bright sides of physical distancing into a parable of product security: Releasing a product with shocking security flaws and privacy issues will come back to haunt a company at […].

Marketing 340

Marketing Information Customer Experience B2C 340

Forrester eCommerce

APRIL 10, 2020

Consumers want companies to understand them, meet their needs, and protect their privacy. Despite technology that provides insights, touchpoints are multiplying, marketing channels are still siloed, and customer expectations for a seamless brand experience continue to grow. Marketing […].

Customer 294

Customer Channel Technology Consumer 294

eCommerce Training Academy

APRIL 15, 2020

Protect shoppers and your eCommerce business with a privacy policy page and a terms of use page. Make sure to provide answers to their concerns throughout the website starting with the help pages. Add Content to Legal Pages. Setup Shipping Options. Setup Payment & Taxes.

Shipping Costs 96

Shipping Costs Shopping Carts Payment Services Live Chat 96

UpSellIt

APRIL 23, 2020

While most ecommerce transactions happen via a debit/credit card, additional options can help ease customer concerns from privacy to price sensitivity. . This payment option has grown in popularity among consumers with privacy and security concerns. . Payment Plans.

Shopping Carts 84

Shopping Carts Shipping Costs Merchant Services Payment Services 84

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What about customer privacy and the use of data? Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget?

Customer Data

Forrester eCommerce

APRIL 22, 2020

Forrester has completed several Total Economic Impact™ (TEI) studies focused on communication and collaboration technology. Higher productivity is a key, consistent, and measurable benefit. We found that there are several ways in which employee efficiency and effectiveness can be improved.

Technology 285

Technology Improvements Customer Experience B2B 285

Ecommerce Platforms

APRIL 30, 2020

You have to agree to the Terms of Service and Privacy Policy before you can create an account. .” A form will appear for you to “SIGN IN” (if you already have an account) or “SIGN UP” to create a new account. If it's your first time using the app, click “SIGN UP” and fill the next form that pops up.

Shipping Costs 118

Shipping Costs Payment Services Shipping Labels Shipping 118

Speaker: Phil Irvine, VP & Director of Audience Intelligence

When you couple that with fluid data privacy changes, this creates an even fuzzier foundation to develop forward-looking marketing strategies. Whether concerned about data privacy and data management, or curious about how businesses can rethink approaches to designing shopping experiences, the answers are here.

eCommerce