Omnisend

DECEMBER 22, 2021

Reading Time: 8 minutes. To make your ecommerce business a success, tracking ecommerce metrics that have the most impact on your store’s revenue is an absolute must. Keeping your fingers crossed and merely checking the total sales at the end of the month isn’t a great way to measure your store’s performance. In this article, we’ll show you what top ecommerce KPIs (Key Performance Indicators) and metrics you should track and optimize to build your ecommerce empire.

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X-cart eCommerce Shopping Carts Shipping Costs 78

RetailDive

DECEMBER 20, 2021

Optimizing marketing methods to cope with the rising surge of ecommerce business.

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eCommerce Marketing 145

Omniconvert

DECEMBER 20, 2021

Discover what purchase frequency (PF) is, how to calculate it and what you can do to improve this vital KPI for your retention efforts. The post What is Purchase Frequency? appeared first on Omniconvert Ecommerce Growth Blog.

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Blog Improvements eCommerce Customer Retention 78

Forrester eCommerce

DECEMBER 22, 2021

Gen Z schools America once again. 23-year old Peter McIndoe from Memphis started a movement that went viral: Birds Aren’t Real. The movement propagated a conspiracy theory that the US government replaced all birds with drones sent to spy on its citizens. The movement drew thousands of followers, including 75K on Twitter, 360K on Instagram, […].

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B2C Marketing Customer 370

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

BigCommerce

DECEMBER 20, 2021

Your ecommerce strategy’s foundation lies in three areas: attracting, converting and retaining your customers.

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Marketing eCommerce Customer 452

Kissmetrics

DECEMBER 23, 2021

Technology is ever-changing and, because of that, so is marketing. The evolution of the metaverse is just one recent development in the world of technology, but one that will have a huge impact on the human experience as we know it. While digital marketing has seen many advances over the last few decades, the metaverse is one that has stumped many companies and marketers.

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Games Arts Events eCommerce Platforms 363

Forrester eCommerce

DECEMBER 21, 2021

Starting in the 1800s, house calls from physicians were the norm. Traveling was too difficult for sick patients and house calls eliminated most of the healthcare costs of a standard visit. Until the 1940s, house calls were the primary modality of care. Physicians would travel with their medical supplies on foot or by horseback to […].

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Travel Supplies 370

Ecommerce Platforms

DECEMBER 20, 2021

B2B eCommerce and B2C businesses acting as manufacturers, distributors, or wholesalers face many challenges, the most important of which is ensuring their customers are happy. To help leave a smile on your customer's face, using the right eCommerce software platform for your business is imperative. One such platform is Sana Commerce. So in this Sana Commerce review, we’re taking a deep dive into what this eCommerce solution has to offer.

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Payment Services B2B Shipping Costs B2C 211

Kissmetrics

DECEMBER 21, 2021

The last thing you’d ever want to do is exclude a person or group of people through your marketing. Yet many marketers and writers have made this mistake. Divisive and exclusive words and phrases have become so baked into our language that many of us don’t realize when we use them or the harm they cause. In this article, I’ll explain what inclusive content really means, why you need to be creating it, and how to do it in a meaningful way.

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Retail TouchPoints

DECEMBER 22, 2021

A fleet of fully autonomous delivery robots that carry food and retail items have debuted at the Cincinnati/Northern Kentucky International Airport (CVG). Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. Customers receive status updates on their phone and a unique QR code that can be scanned by the robot’s top camera, to open its secure compartment and retrieve their it

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Food and Beverages Travel Mobile Customer Experience 312

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

DECEMBER 22, 2021

When did you join Forrester? I began my latest career adventure with Forrester in November, 2021. The Forrester “Bold at Work” values will be core drivers for my research with the intent of enabling clients and technology vendors to also be “bold at work”. Together, we’ll accomplish great things. I have always focused on delivering […].

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Technology Operations 370

My Wife Quit Her Job

DECEMBER 21, 2021

Are you looking to sell private label products online? Are you having problems finding reliable suppliers in China? If so, then using a China sourcing agent can save you both money and time. A sourcing agent is a specialist that connects you with factories in China to produce your products. They can also help you with… Packaging your products Shipping your products Quality control Price negotiation A good sourcing agent typically lives in China and acts as your trusted advisor on the groun

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Shipping Costs Shipping eCommerce 156

lateshipment

DECEMBER 24, 2021

Returns are a part of every e-commerce business. They seem a serious issue only when they get out of hand in the absence of a proper returns management system. And when returns get out of hand, you can naturally expect them to become a logistical nightmare and a cost-center for your business. 20% of all e-commerce orders are returned. And this number only increased three-fold during the holiday season (with customers turning to return their purchases on Boxing day up until January).

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eCommerce Management Shipping Costs Shipping 130

Retail TouchPoints

DECEMBER 21, 2021

Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to keep up. With the worst of the pandemic mostly coming to an end, the changes are more pronounced than expected. Before, people came to the store, looked at and selected items, purchased them and left.

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Customer Experience Customer Retention Technology Customer 303

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Forrester eCommerce

DECEMBER 23, 2021

In his #1 international best seller “Sapiens: A Brief History of Humankind”, Dr Yuval Noah Harari observed that people the world over who do not believe in the same god or obey the same king are more than willing to use the same money. As Dr Harari points out – historically speaking – money required […].

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Digital Currency Banking Customer 369

GetElastic

DECEMBER 20, 2021

We get this question often. While similar names can be confusing, Elastic Path and Elasticsearch (now known as Elastic) are entirely separate companies that each offer different types of best-in-class products. This post will summarize the differences between the two companies. What is Elastic Path? We provide composable, API-first headless commerce solutions that make it simple for brands with complex requirements to deliver unique digital commerce experiences.

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Telecommunications Multi-channel Recommendation eCommerce 148

MakeWebBetter

DECEMBER 22, 2021

Cleaning up suspicious and “unnatural” backlinks is a healthy habit of every white hat specialist: link building is the heart of off-site SEO. Give your websites some love. Think of their long-term success and search rankings. Even if you have been true to white hat SEO practices throughout your career, a sudden influx of spam […]. The post How To Find And Fix Toxic Backlinks For Your Website?

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SEO eCommerce 146

Retail TouchPoints

DECEMBER 22, 2021

By all accounts, the pandemic was a boon to ecommerce. A McKinsey Report noted that lockdown orders crammed a decade’s worth of ecommerce growth into just 10 months. More people began shopping online, and all shoppers purchased a wider range of product categories that way ( Instacart turned a profit thanks to the public’s general desire for contactless shopping).

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eCommerce Shipping Costs Shopify Conversion Optimization 298

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Forrester eCommerce

DECEMBER 21, 2021

Close your eyes and I’ll set the scene: it’s 2016. Chatbots are all the rage. News articles are predicting the death of the contact center as we know it. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once. Infinitely scalable human-like […].

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Customer Article 367

ecomdash

DECEMBER 22, 2021

It’s likely your shipping workflow that can be optimized to make it more efficient and cost-effective – and to create more happy customers. The post Shipping Workflow Tips for Ecommerce Retailers appeared first on Ecomdash.

Shipping Costs 145

Shipping Costs Shipping eCommerce Retail 145

GetElastic

DECEMBER 24, 2021

This post was originally posted in 2010 and has been updated for relevancy. Is Apple Pay the Way for Digital Wallets? Mobile wallets have infiltrated digital commerce, offering a way to streamline checkout across desktop, mobile, and apps. Eliminating the need to remember or carry shipping addresses and credit card numbers, digital wallets such as Apple Pay reduce errors and boost conversions.

Merchant Services 144

Merchant Services eCommerce Shipping Costs Banking 144

Retail TouchPoints

DECEMBER 21, 2021

Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon. With its national network of bicycle couriers and postal delivery staff, Cycloon delivers mail and packages to thousands of customers throughout the Netherlands, employing 600 people with physical, mental or psychological barriers to participation in the labor market.

Online Retail 283

Online Retail Retail Operations Management 283

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester eCommerce

DECEMBER 23, 2021

Have you been following the debate about business support and recovery investment programs? Perhaps you also wondered about business case realization. Meanwhile, right across industries we are wasting billions in trade promotion management and channel incentives. Massive Waste In Global Trade Investments I just finished reading CPG industry guru Rob Hand’s book on trade promotion […].

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Books Channel Management Customer 195

RetailDive

DECEMBER 20, 2021

As retailers strive to woo shoppers into a long-term relationship, supply chain hiccups can sabotage those efforts — but it doesn't have to.

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Supplies Consumer Retail 145

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Working for a company that sells an ecommerce platform , it got me thinking about how this reality might impact online customer experiences.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. An EY study in August 2020, How Will Brands Adapt to a More Cautious Customer , found that 65% of consumers say they will be more aware of hygiene and cleanliness and 52% will look to use contactless payments to avoid touching things.

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Retail Payment Services Consumer Point of Sale 278

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Forrester eCommerce

DECEMBER 21, 2021

“My sales team has too many opportunities and too much pipeline” said no sales leader. EVER. Recent changes in B2B buying habits offer sales and marketing leaders a unique opportunity to adopt a new approach to building pipeline that will support reps’ quota attainment efforts. Sales Leaders Don’t Care About Leads-They Care About Opportunities Let’s […].

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Liveintent

DECEMBER 21, 2021

2021 has undoubtedly been a wild ride for several reasons, but with the new year’s arrival comes the opportunity to reboot and set new priorities. While many New Year’s Resolutions don’t survive the month of January, ensuring you have a clear plan in place can help you reach your goals — be they business or otherwise. With this in mind, we’ve compiled a list of the more pressing considerations publishers should keep top of mind to ensure business success in 2022.

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Subscription Presentation Blog Channel 127

MakeWebBetter

DECEMBER 22, 2021

There was no such thing as CRM tools. When it is getting more and more hard to do business and get customers, there it is. -Anonymous Resources were quite limited earlier. Whatever you attempted to sell, would sell out quickly. You wouldn’t even have to make an extraordinary effort. It was a buyer’s market at […]. The post How To Connect WooCommerce And Insightly?

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WooCommerce Marketing Customer Management 118

Retail TouchPoints

DECEMBER 24, 2021

Pandemic-era dining ushered in new elements of a night out. Masks, pop-up tents on outdoor sidewalks, extra space between fellow diners and touchless service quickly became the norm for food service. At the same time, restaurant owners adopted new processes that allowed them to continue to serve customers during the pandemic. But with restrictions easing and some diners eager to get back to the way things were, do restaurateurs abandon these innovations?

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Payment Services Customer Experience Outdoor Technology 270

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The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

Consumer