ESW

JUNE 15, 2020

Your DTC brand could be hemorrhaging sales if you aren’t helping customers find the products they need. A study by the Grocery Manufacturers Association written by Daniel Corsten and Thomas Gruen found that brands and resellers could gain $22 billion by recapturing the sales lost when consumers can’t find the product they’re looking for. When faced with out-of-stock products online, 60% of U.S. consumers bought a substitute from the same store, 15% went to a competitor, 10% to a retail store and

eCommerce 120

eCommerce SEO Consumer Merchant Services 120

Ecommerce Platforms

JUNE 17, 2020

We believe that the best shipping software incorporates elements like steep carrier discounts, various shipping methods, and integrations with ecommerce platforms and marketplaces. If you're a small business owner, shipping software is essential for keeping customers happy. Regardless of your sales volume, shipping software tends to help maintain lower costs, link you up with fulfillment services, and keep up with trends of shipments getting to customers within a few days.

Shipping Costs 104

Shipping Costs Shipping Merchant Services eCommerce 104

Optimizely

JUNE 16, 2020

Customers are constantly signaling their intent to buy your products and some of these signals are more obvious that others. How many are hidden in plain sight and that you may be missing? . Start by Analyzing the entire customer journey. How well do you understand each major stage (and each substage) of your customers’ journeys? From category awareness, to product intent, to making their first purchase to becoming an advocate for your brand, having a firm understanding and consistent measureme

Social Media 273

Social Media Customer Data Recommendation Definition 273

Forrester eCommerce

JUNE 15, 2020

After releasing “The Forrester Wave™: Continuous Delivery And Release Automation, Q2 2020” earlier this month, it’s a good time to pause and reflect on (in the immortal words of the Grateful Dead) “what a long, strange trip it’s been.” We’re about 10 years into the DevOps journey. Industry progress is clear.

Operations 435

Operations Customer 435

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Groove

JUNE 16, 2020

If you haven't worked at or with a digital eCommerce agency before, understanding what we do and how we do it often leads to a number of questions: How does an eCommerce marketing agency operate? What benefits can an agency offer? How much does an agency cost? Groove Commerce is committed to helping eCommerce businesses grow. To accomplish that, we believe every client needs to understand how an agency functions.

eCommerce 370

eCommerce eCommerce Marketing Recommendation Technology 370

BigCommerce

JUNE 15, 2020

One of the fastest growing trends in ecommerce today is paying over time in fixed monthly installments.

eCommerce 333

eCommerce 333

Forrester eCommerce

JUNE 16, 2020

The T-Mobile DDoS Attack That Wasn’t Yesterday, the internet was atwitter with rumors of a massive distributed denial of service (DDoS) attack against major US carriers. You might have seen scary screenshots from one of the many so-called “pew-pew maps,” like this one: The U.S. is currently under a major DDoS attack. [link] pic.twitter.com/W5giIA2Inc — […].

Mobile 414

Mobile Customer 414

Groove

JUNE 18, 2020

Before online shopping became completely ubiquitous, one of the most common sentiments among online retailers was to make the product feel as real to the user as possible. They aimed to provide an experience that is as close as possible to seeing and touching the real thing. This idea very much still holds true in today's fast-paced digital world. Every eCommerce retailer's goal is to sell their products online, and this is can be accomplished by understanding product photography basics and prov

eCommerce 300

eCommerce Recommendation Information Online Retail 300

Retail TouchPoints

JUNE 16, 2020

Christmas needs to come early this year (and by Christmas I mean the entire holiday shopping season). Why? There’s a pretty decent chance that the traditional holiday season that occurs in Q4 will fail to materialize, and any retailer that relies on that influx of sales and cash should begin thinking about hosting Black Friday and Cyber Monday-type events in June or July.

Outdoor 264

Outdoor Apparel Clothing Events 264

My Wife Quit Her Job

JUNE 16, 2020

Today I’m really happy to have Joel Cherrico on the show. Not only was Joel a student in my Create A Profitable Online Store Course but he might have been student number 1. Joel is a potter and he hand creates amazing ceramics of which I have several pieces in my living room. As you know, selling art is probably one of the most difficult products to sell online because you have to create a following in order to command premium pricing.

Arts 219

Arts Books eCommerce Other 219

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

JUNE 16, 2020

Even as B2B buyers increase their reliance on digital activities, tools, and routes, they crave deep, human connections. In fact, I would argue that empathetic and highly tailored interactions are now more valued than ever. In LinkedIn’s The State of Sales 2020 report, buyers rated active listening skills higher than relationship building and even projected […].

B2B 409

B2B Customer Marketing 409

Groove

JUNE 16, 2020

If you haven't worked at or with an eCommerce marketing agency before, understanding what we do and how we do it often leads to a number of questions: How does an agency operate? What benefits can an agency offer? How much does an agency cost? Groove Commerce is committed to helping eCommerce businesses grow. To accomplish that, we believe every client needs to understand how an agency functions.

eCommerce Marketing 195

eCommerce Marketing eCommerce Marketing Recommendation 195

Retail TouchPoints

JUNE 15, 2020

In a move that is expected to add 1,200 new sellers to the retail giant’s platform this year alone, Walmart is opening the Walmart Marketplace to Shopify merchants. The integration is aimed at small and medium-sized businesses with product assortments that complement Walmart’s existing selection. Retailers that use Shopify will be able to seamlessly list their products on Walmart.com, giving Walmart customers access to a broader array of items.

eCommerce 248

eCommerce Shopify Fulfillment Retail 248

lateshipment

JUNE 19, 2020

UPS delivers on time or you get your money back! The headline is concise when you read it on the UPS site. Like other major shipping carriers like FedEx and DHL , UPS too offers a refund of shipping charges if it delivers a parcel later than promised. However, like other shipping carriers, UPS is increasingly showing an unwillingness to provide refunds for deficient service.

Payment Services 211

Payment Services Shipping Costs Document Shipping 211

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Forrester eCommerce

JUNE 15, 2020

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Banking 391

Banking Customer 391

Steve Dennis

JUNE 18, 2020

Over the last few years I’ve gotten a fair amount of mileage out of my catch-phrase “Physical retail isn’t dead. Boring retail is.” And, accordingly, I’m often asked: “okay, so what’s the opposite of boring?” My tendency has been to say “remarkable”–if only because I wrote a whole book about this.

Books 176

Books Events Technology Retail 176

Retail TouchPoints

JUNE 18, 2020

With monetary and collaborative support from Walgreens and AT&T , Sesame Street Workshop has debuted five videos and related assets for its Caring for Each Other initiative, which provides resources featuring familiar Sesame Street characters to help families cope emotionally with the global pandemic and support frontline workers. Sesame Street Workshop launched the program in March as stay-at-home orders were issued, and it was expanded with assistance from Walgreens and AT&T in late Ap

Workshop 221

Workshop Gifts Games Other 221

Inflow Insights

JUNE 17, 2020

Sometimes, in the digital advertising world, things just click. A customer testimonial sparks a wave of qualified buyers, a popular site stumbles across your product and provides a juicy backlink, or an exciting client–agency relationship is born with a clear strategy to achieve success. The following is a story about how Facebook and Instagram ads supercharged Seltzer Goods sales to record-breaking heights, and how the success was felt beyond both platforms.

B2C 158

B2C Shipping Costs Social Media Channel 158

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Forrester eCommerce

JUNE 17, 2020

The ancient Chinese curse “May you live in interesting times” might be neither ancient nor Chinese, but it’s wholly applicable to 2020. Words and phrases like “unprecedented” and “the new normal” are, well, the new normal as infection and social unrest sweep the globe. It’s easy to get swept up in the zeitgeist of revolution, […].

B2C 355

B2C Webinar Customer Experience Consumer 355

Ecommerce Platforms

JUNE 19, 2020

Shopify is easily one of the best-known ecommerce tools on the market. Virtually everyone considering building their own online store has considered Shopify at some point. After all, it comes with everything you need to get started, from tools to help you master Google, to its own app store. However, while Shopify powers over a million businesses worldwide, and has a great community as a result, there are still aspects of the platform that people aren’t fully familiar with.

Shopify 138

Shopify Merchant Services Download Payment Services 138

Retail TouchPoints

JUNE 17, 2020

Even before COVID-19 destabilized household budgets for millions of people, the market for buy now/pay later solutions was projected to be on track for a compound annual growth rate (CAGR) of 28% worldwide through 2023, according to PYMTS.com. One online retailer that implemented a buy now/pay later solution as the COVID-19 shutdowns began, I AM BECOMING (IAB MFG), saw a 54% increase in Average Order Volume (AOV) and a 50% increase in its add-to-cart rate since implementing the ViaBill solution

Apparel 217

Apparel Retail Online Retail Consumer 217

Steve Dennis

JUNE 16, 2020

The following is an excerpt from Chapter 4 (“The Collapse of the Middle”) of my new book. Last week, nearly a year later, I went back to the mall that is referenced below. Sadly, nothing has changed. I guess the Austin area is immune from the forces of digital disruption and seismic shifts in consumer behavior. I recently visited a once-vibrant regional mall in an affluent suburb of a major Texas city.

Books 148

Books Technology Retail Consumer 148

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester eCommerce

JUNE 15, 2020

A Flash-Point Week For Facial Recognition Last week, IBM, Amazon, and Microsoft came out and made some big announcements on how they intend to halt or ban the use of facial recognition technology for law enforcement. At a time when privacy and civil rights dominate the zeitgeist, these values-based decisions will force much-needed dialogue on the ethics of facial recognition […].

Marketing 340

Marketing Technology Customer Experience B2C 340

Omnisend

JUNE 16, 2020

Reading Time: 4 minutes. On average, only 18% of promotional ecommerce emails are opened, meaning that the other 82% go unread, left gathering dust in the inbox archives. But that does not have to be the case. Resending email campaigns, or remailing, can help you improve this situation by up to 30%, making it a powerful addition to your email marketing toolkit.

Improvements 137

Improvements Marketing Apparel Fashion 137

Retail TouchPoints

JUNE 19, 2020

Retail is no stranger to supply chain disruption. For several years, retailers have grappled with the challenge of operating physical stores while scaling their e-Commerce businesses. At the same time, they have started to embrace sustainability in their operations while satisfying consumer demand for hyper-personalization, flexible fulfilment options and other innovations.

Supplies 205

Supplies Retail eCommerce Fulfillment 205

Ecommerce Platforms

JUNE 15, 2020

Dropshipping is one of the most popular business models for entrepreneurs in the digital landscape. With a dropshipping company , you don’t need to deal with the stress of creating or even storing your own products. There are no warehousing fees to worry about, and no panic about what might happen if you don’t sell all of your stock. With a dropshipping partner to provide fulfillment services for all of your orders, much of the headaches associated with running a business are banished.

Shipping Costs 118

Shipping Costs Fulfillment Shipping Shopify 118

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Forrester eCommerce

JUNE 19, 2020

I shall be telling this with a sigh Somewhere ages and ages hence: Two roads diverged in a wood, and I— I took the one less traveled by, And that has made all the difference. — Robert Frost, The Road Not Taken On May 13, we published our report, “It’s OK To Break Up With […].

Travel 334

Travel Social Media Customer Marketing 334

TalkingRetail

JUNE 19, 2020

Demand for vapes and e-cigarettes has surged more than elevenfold since Covid-19 and the UK ban on menthol tobacco cigarettes, according to one of the UK’s largest retailers of vapes. Every Cloud Vape Shop said sales of vapes, e-cigarettes and vaping supplies have soared 1,150% during the three months of lockdown, between March and May, This story continues at Vape sales soar following lockdown and menthol ban.

Supplies 139

Supplies Retail 139

Retail TouchPoints

JUNE 16, 2020

Retail sales saw impressive increases in May as retailers began the reopening process, but they still remain well below those of a year ago, according to the National Retail Federation (NRF). The organization calculated that seasonally adjusted retail sales, excluding automobile dealers, gas stations and restaurants, increased 11% over April 2020, and were up 1.7% unadjusted on a year-over-year basis.

Accessories 202

Accessories Clothing Consumer Operations 202

Ecommerce Platforms

JUNE 16, 2020

Are you in the market for a new website? Or, perhaps you want to create an online portfolio, advertise your services on the web, or just share your passions? Whatever your reason, a website is a must-have for entrepreneurs of any background. These days, website builders are available across the web with different platforms catering to a variety of needs.

Payment Services 104

Payment Services eCommerce Shipping Costs Payments 104

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The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

Consumer