Retail TouchPoints
NOVEMBER 1, 2023
As online commerce continues to surge, chargeback fraud victimizes more and more retailers. Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. And yet many retailers remain unaware of chargeback fraud and its harmful impacts on business revenues.
365 Retail
NOVEMBER 2, 2023
New research from Twilio reveals that 50% of UK consumers want the brands they engage with to offer the communication channels they most commonly use in their day-to-day interactions. The research, which surveyed 2,005 UK consumers in October 2023, found that WhatsApp emerged as the top choice for our personal interactions with friends (54%) and family (54%), with social media and voice calls also identified as personal communication channels.
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Wiser
OCTOBER 30, 2023
Understanding the dynamics of pricing in the eCommerce landscape is critical for any online merchant. Among various strategies to boost sales, securing the Buy Box plays an instrumental role in providing shoppers with a seamless online shopping experience. The Buy Box is a feature on many eCommerce platforms, popularly Amazon, where customers can directly proceed to purchasing products without having to navigate through multiple sellers.
Fabric
NOVEMBER 2, 2023
Enterprise e-commerce platforms are purpose-built to handle the complex needs of large-scale retail operations. The best platforms not only offer all the core commerce functions that are critical for retailers, but they also provide seamless integrations with third-party systems and have scalable cloud-based architecture to ensure optimal performance.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester eCommerce
OCTOBER 30, 2023
Have you ever heard a leader of a successful business proudly announce that they don’t much care about understanding their customers’ needs? Yeah, me neither. The data from Forrester’s recent report, The State Of Customer Obsession In B2B, 2023, is clear on the value of knowing what drives your customers.
MakeWebBetter
NOVEMBER 1, 2023
Are you an eCommerce enthusiast wondering about the latest Magento eCommerce trends? Brace yourself, because I’m about to spill the beans on the hottest Magento eCommerce trends of 2024! Get ready to explore a world where online shopping isn't just a click, but an unforgettable experience. From cutting-edge tech to customer-centric magic, this guide unveils [.
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Retail TouchPoints
NOVEMBER 2, 2023
Today’s online shoppers are looking for ecommerce businesses to connect with them on a personal level. By delivering relevant, targeted content and experiences — commonly known as personalization — ecommerce companies can increase engagement, conversion, average order value and ultimately, revenue. However, in 2020, Google announced plans to make third-party cookies obsolete on the internet in response to greater consumer privacy demands and new regulations.
ESW
OCTOBER 31, 2023
As the global economic recovery continues, holiday shoppers are cautiously optimistic. A recent PwC report found that consumers plan to increase spending by 7% this year, averaging $1,530 for gifts, travel and entertainment. Despite plans to spend more, many shoppers, especially young, budget-conscious shoppers, remain worried about affording the holiday season.
Forrester eCommerce
OCTOBER 30, 2023
Dynamic changes are occurring in the technology infrastructure landscape, impacting the data center, remote work, edge environments, and connectivity. Learn more in our 2024 technology infrastructure predictions.
My Wife Quit Her Job
NOVEMBER 1, 2023
Reselling products online is a smart way to make some extra money online without much upfront risk. You can flip almost any item for profit but the hard part is identifying the best things to resell online and listing your goods on the right marketplace. In this post, I will teach you the best products to resell and where and how to sell them. Many of these products are free or cost less than $100 and can be flipped from the comfort of your home.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Retail TouchPoints
NOVEMBER 1, 2023
It might sound strange to say this about a place where some 80% of transactions actually take place, but brick-and-mortar stores represent an underutilized resource, according to Sarah Jarvis, co-author of the second edition of Omnichannel Retail: How to Build Winning Stores in a Digital World. Sarah Jarvis, Communications and Propositions Director at Eagle Eye and Co-author Omnichannel Retail: How to Build Winning Stores in a Digital World.
Salsify
NOVEMBER 2, 2023
Marketing in the digital age means having more media channel options than ever. There are traditional print and broadcast media outlets, plus social accounts, digital advertising programs, owned content platforms , email marketing, affiliate marketing — and the list goes on.
Forrester eCommerce
NOVEMBER 1, 2023
The year ahead may be relatively uneventful for the banking industry — but don’t count it out. Here are a few of the key trends to look out for.
FastSpring
NOVEMBER 2, 2023
We are excited to share the release of three new groundbreaking features designed to turbocharge your subscription revenue! 1ClickPay, Trial Hopping Prevention, and Offers API are designed to boost your conversion rates and increase customer lifetime value. They also complement several other subscription focused capabilities we have released over 2023.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
Retail TouchPoints
NOVEMBER 1, 2023
Ahh, holiday fare: Rudolph the Red-Nosed Reindeer, How the Grinch Stole Christmas …and live video shopping from two of the country’s biggest retailers, The Home Depot and Best Buy. Merry & Bright , Home Depot’s shoppable content series, drops its three 10-minute episodes on Nov. 1, 2023 on Vizio , where they will be accessible through the end of the year.
Salsify
OCTOBER 31, 2023
Imagine you’re on the hunt for a new shirt. You know you want something colorful, possibly with a fun pattern, but you haven’t liked the options at your local department store or what’s available online.
Forrester eCommerce
OCTOBER 30, 2023
A major challenge when switching from MQLs to buying groups is changing your organization’s culture and mindset, as well. Learn more in this week’s Saying Goodbye to MQLs blog.
RetailDive
OCTOBER 31, 2023
Brands such as Titan Casket are trying to disrupt an industry dominated by legacy manufacturers who sell through funeral homes. Could updates to a key federal rule help encourage competition and better inform consumers?
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
Retail TouchPoints
OCTOBER 31, 2023
Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. The return to office (RTO) mandate is already strong in Europe and Asia and continues to grow in the U.S., where almost half of workers are back in the office full-time, and two-thirds of employers are asking employees to come back to t
Practical eCommerce
OCTOBER 30, 2023
Google's new targeting feature allows advertisers to finetune a target audience, improving performance. The post New ‘Search Themes’ Boost Performance Max Ads appeared first on Practical Ecommerce.
Forrester eCommerce
OCTOBER 30, 2023
In 2024, software developers will have to adapt to the rise of TuringBots, ajar source, and Backstage in the development cycle. Learn more in our 2024 predictions for software development.
365 Retail
NOVEMBER 3, 2023
Majestic, the wine retail specialist, is expediting its transition to sustainability by upgrading its delivery fleet to fully electric vehicles. This move is a significant step in the company’s environmental strategy, aiming to reduce its carbon footprint substantially. By the conclusion of its current financial year in March, Majestic will introduce 35 new electric vans, specifically the Citroen eBerlingo and eDispatch models, into its operations.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Retail TouchPoints
OCTOBER 30, 2023
Unilever has sold subscription razor brand Dollar Shave Club to the U.S.-based private equity firm Nexus Capital Management for an undisclosed amount. Unilever will retain a 35% minority stake in the company after the sale closes later this year. The sale comes a little over seven years after Unilever bought the buzzy DTC brand for an estimated $1 billion.
SheerID
NOVEMBER 1, 2023
SheerID's Bill Schneider sits down with Wharton Professor of Marketing Peter Fader to discuss how brands should address customer loyalty.
Forrester eCommerce
NOVEMBER 2, 2023
Climate change and geopolitical turmoil will help shape a rocky landscape for insurers heading into the new year. Explore a few of our predictions.
365 Retail
NOVEMBER 2, 2023
Mangopay , a bespoke payment infrastructure provider for platforms, has attained authorisation from the Financial Conduct Authority (FCA) as an Electronic Money Institution (EMI). This pivotal e-money license is a cornerstone for Mangopay’s strategy to extend its comprehensive suite of services to UK-based enterprises, underscoring the firm’s dedication to fortifying its UK operations.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Retail TouchPoints
OCTOBER 31, 2023
This is Part 2 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach? Check out Part 1, which focused on improving CX. Last year, holiday sales grew a modest 5.3% over 2021, according to the National Retail Federation.
Smile.io
NOVEMBER 3, 2023
Despite what you hear, loyalty programs do work. But only for businesses that can support them. Just as a brand would put effort into its email marketing or social media management, it needs to commit to continuously improving and optimizing its loyalty program. And we’re not just talking about paid memberships—that’s a different business model for a different type of business (and a different type of loyalty ).
Forrester eCommerce
OCTOBER 30, 2023
Recently, the Reserve Bank of India (RBI) has imposed a ban on Bank of Baroda’s mobile banking app – BoB World. But why did this happen, and what can we learn from it? Let us dive into the details.
365 Retail
NOVEMBER 2, 2023
AliExpress, the international online retail platform operated by Alibaba Group’s international arm, is set to initiate its 11.11 Global Shopping Festival. This year’s event is anticipated to deliver the platform’s quickest delivery times to UK customers, alongside a wide selection of discounted products. The festival is slated to begin at 08:00:00 GMT on 8 November, preceded by a three-day window where shoppers can preview discounts and compile their carts in readiness for the
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The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.
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