Wiser

MARCH 27, 2023

Picture this: a shopper is doing some browsing online and adds something a little pricey to their cart. It’s an item that they’d really like to have, but it’s not quite a necessity. They get this close to completing their purchase, but there’s something stopping them—it’s just too big of an expense right now. This back and forth continues until maybe eventually they buy it, or maybe it ends with every online retailer’s biggest fear— they abandon their cart.

Payment Services 147

Payment Services Banking Information Reference 147

Ecommerce Platforms

MARCH 30, 2023

The best Constant Contact alternatives are ideal if you find Constant Contact just isn’t the right email automation solution for you. Constant Contact is an excellent email automation tool, with plenty of great features for connecting with your audience – but it’s not right for everyone. While some companies will get all the functionality they need from a service like Constant Contact, others will need another option.

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

Salsify

MARCH 30, 2023

Store brands, otherwise known as private labels , are having their moment this year. With inflation and economic uncertainty putting pressure on shoppers, they have good reason to consider cheaper alternatives.

Customer 147

Customer 147

Forrester eCommerce

MARCH 29, 2023

This morning I sat at the feet of HP CEO Enrique Lores as he kicked off HP’s Amplify Partner Conference and welcomed attendees to the two-day event here in Chicago.

Events 368

Events 368

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

My Wife Quit Her Job

MARCH 27, 2023

Today, I’m thrilled to have my friend Kian Golzari on the show. Kian is one of the world’s leading sourcing experts who has visited over 500 factories and sourced over 2500 products for the NBA, The Olympics, and other famous organizations. Today, Kian is going to reveal some insider tips on how to find the best factories and get the lowest prices possible for your products.

Books 225

Books Other 225

Retail TouchPoints

MARCH 31, 2023

When Wish debuted in 2010 it took the U.S. by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Now, 12 years later, the similarly meteoric rise of apps like Shein and Temu has proven there’s still demand for Wish’s original proposition.

Shipping Costs 330

Shipping Costs Consumer Supplies Shipping 330

Forrester eCommerce

MARCH 31, 2023

We’re excited to announce the finalists for the inaugural Customer-Obsessed Enterprise Award for APAC. Each finalist impressed us with their clear CX visions, sophisticated measurement architectures, and ability to align their organisations.

Customer 370

Customer Customer Experience 370

My Wife Quit Her Job

MARCH 29, 2023

Temu is a low-cost online marketplace that has generated a lot of attention since launching in the US in September 2022. But is Temu a reliable platform for online shopping? This Temu review covers how the platform works, the pros, and cons, and whether Temu is a good place to source products for your online store. The post Temu Review: Is Temu Legit And Safe To Buy From?

eCommerce 247

eCommerce 247

Retail TouchPoints

MARCH 27, 2023

Healthcare providers can now leverage a suite of digital tools from Instacart that are designed to enhance collaborative care, promote healthy choices and deliver nutritious food to patients and their families, particularly those living in food deserts or needing a medically restricted diet. “We know that access to nutritious foods can deliver healthier outcomes, but a number of challenges have prevented healthcare providers from effectively adopting food as medicine programs at scale,” said Sar

Recommendation 312

Recommendation Technology Management Customer 312

Fabric

MARCH 28, 2023

This article was originally published on LinkedIn. In the age-old tug-of-war between industry and academia , inconvenient truths often get swept aside in favor of popular theories that promise wealth and riches for those who are bold enough to seize the day. Left unchecked, these claims can cause irreparable damage, leaving financial losses, unsuccessful businesses , and battered reputations in their wake.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Forrester eCommerce

MARCH 28, 2023

Typically, security is late to the game with technology innovation. Before we get to see innovative technology, we have to wait for it to matter to security. This time, however, is different.

Games 370

Games Technology 370

MakeWebBetter

MARCH 30, 2023

Day by day, customers are choosing comfort over anything. Gone are the days, when customers used to come to merchants. Nowadays, they don’t even have the time to order online. They avoid going through the hassle of making a purchase decision every single time they want something. Especially for the [.] The post A Comprehensive HubSpot Guide for Subscription Based Business Model appeared first on MakeWebBetter.

Subscription 133

Subscription Merchant Services Customer eCommerce 133

Retail TouchPoints

MARCH 31, 2023

Amazon associates at a UK warehouse reportedly plan to strike for six days in April in a dispute over pay, according to Reuters. Additionally, the retailer is reportedly facing a $1 billion class action lawsuit that claims its Buy Box has been used to direct sales to its own products rather than help shoppers find the best deal, according to CNBC. The GMB trade union has announced that more than 560 workers in Coventry will walk out from April 16 through 18, then again from April 21 through 23,

Fulfillment 300

Fulfillment Consumer eCommerce Customer 300

Fabric

MARCH 27, 2023

Shopify & BigCommerce Integrations, Inventory Networks and more Commerce Platform | Marketplace | Order Management (OMS) fabric Marketplace Shopify integration enhancements fabric Marketplace has a pre-built out-of-the-box integration with Shopify, nearly eliminating your integration time and costs. This means you can get immediate ROI on your fabric Marketplace investment.

Merchant Services 130

Merchant Services WooCommerce BigCommerce Shopify 130

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Forrester eCommerce

MARCH 31, 2023

Customer obsession starts with deeply understanding your customers’ needs and flows through to aligning your business operations to serve them profitably.

Customer 369

Customer Operations Customer Experience 369

Ecommerce Platforms

MARCH 29, 2023

Looking to expand your business with wholesale operations on Shopify? Check out our comprehensive guide featuring the best Shopify wholesale apps available. From easy product and order management to streamlined pricing and discounts, these apps have everything you need to succeed in the wholesale game. Start growing your business today with the help of these powerful tools.

Shopify 104

Shopify Payment Services Shipping Costs Live Chat 104

Retail TouchPoints

MARCH 27, 2023

Kendra Scott has had philanthropy as part of its corporate DNA since the company launched in 2002, powered by the commitment to making the world a better place of Founder, Designer, and Executive Chairwoman Kendra Scott herself. Scott and her company are continuing to build on their efforts to this day, most recently with the launch of the Kendra Scott Foundation on March 8 — International Women’s Day. “ I have always strived to use my talents to improve the lives of others, especially women who

Jewelry 300

Jewelry Arts Books Other 300

Salsify

MARCH 28, 2023

There’s no comparison between looking at a product on a screen and exploring it in real life.

Management 158

Management 158

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

Forrester eCommerce

MARCH 28, 2023

The banking crisis will send ripples through the tech industry and budgets, which have already been weakened by layoffs in the first quarter of 2023.

Banking 361

Banking Information Technology 361

Ecommerce Platforms

MARCH 28, 2023

The best WooCommerce store examples offer an excellent insight into just how versatile and flexible the WooCommerce plugin can be. As one of the world’s most popular tools for ecommerce store building, WooCommerce allows companies to instantly extend the functionality of their WordPress site, with minimal effort (or expense). The flexible and versatile WooCommerce ecosystem ensures business leaders can experiment with a wide range of designs, layouts and features when developing an amazing store

WooCommerce 104

WooCommerce Social Media eCommerce Platforms Shipping Costs 104

Retail TouchPoints

MARCH 29, 2023

Apple has begun the pre-release of its new Pay Later offering, which was first announced at the company’s developers’ conference in June 2022. Pay Later — which will let users split purchases into four payments spread over six weeks with no interest and no fees — is now available for some randomly selected Apple Wallet users in the U.S., and will roll out to all users in the coming months.

Merchant Services 291

Merchant Services Payments Payment Services PayPal 291

RetailDive

MARCH 27, 2023

The layoffs affect workers in the company’s New Jersey operations, including at its Harmon beauty unit, according to information filed with the state.

Operations 123

Operations Information 123

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester eCommerce

MARCH 30, 2023

Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year. This is, of course, quite the acquisition! Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked.

Customer Experience 195

Customer Experience Omnichannel Customer 195

Ecommerce Platforms

MARCH 27, 2023

In today’s Shopify Envy theme review, we’re taking a closer look at a popular premium theme for Shopify store owners. While there are a handful of free themes available on Shopify for beginners with a limited budget, opting for a premium alternative can be an excellent way to expand your store’s functionality, and improve its visual presence. Just like a theme for your WordPress site, the best Shopify theme will allow you to create a stunning storefront in no time, with minimal effort.

Shopify 104

Shopify Payment Services Beauty and Health Fashion 104

Retail TouchPoints

MARCH 28, 2023

Dollar General is rapidly expanding its DG Media Network (DGMN) through partnerships with Meta and LiveRamp. The Meta partnership will enable DGMN’s brand partners to reach Dollar General’s more than 90 million unique customer profiles across the Meta ecosystem. LiveRamp helped run a campaign aimed at giving brands the insight needed to better collaborate with DGMN to reach rural customers.

Customer 285

Customer Customer Data Improvements Marketing 285

RetailDive

MARCH 27, 2023

Three courts had already rejected an attempt from Lampert and other lenders to wring millions more from what’s left of the former retail giant.

Other 126

Other Retail 126

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Forrester eCommerce

MARCH 30, 2023

BRAND ENERGY REBOOT In 2017, we introduced a seminal approach to understanding a brand’s performance: Forrester’s Brand Energy framework. Based on a survey of 4,436 US online adults, we combined iterative data-mining techniques and structured equation modeling to test millions (yes, millions!) of models that mapped perception of brand strength to business outcomes.

Customer Experience 195

Customer Experience B2C Customer Marketing 195

Ecommerce Platforms

MARCH 27, 2023

In today's fast-paced digital world, users expect sites to load quickly and efficiently. Slow website speed can lead to frustrated customers, decreased sales, and lower search engine rankings In this article, we will explore the importance of page speed for your Shopify store, the factors that affect website speed, and tips and techniques for optimizing the speed to provide a better user experience and improve your store's performance.

Shopify 104

Shopify eCommerce Platforms Payment Services eCommerce 104

Retail TouchPoints

MARCH 27, 2023

Editor’s Note: This story was updated on March 27, 2023 to include comments from The RealReal. As it continues its laser focus on profitability, luxury resale platform The RealReal is “deemphasizing” the direct sales side of its business to focus on its more profitable consignment operation. The first casualty of this shift in strategy will be the beauty category, which the platform plans to sunset after selling through existing inventory, a spokesperson shared with Retail TouchPoints. 

Operations 276

Operations Retail Other eCommerce 276

Store Growers

MARCH 28, 2023

Last Updated on March 29, 2023 Some attributes for Google Shopping feeds serve to make accounting and conversion reporting easier. It’s not always the product features that matter the most and in this article we will examine one such example. We’ll cover the cost of goods sold attribute: what it measures, how merchants can benefit from it, how to format entries for it, and how to solve potential feed issues.

eCommerce Platforms 91

eCommerce Platforms Reference Article eCommerce 91

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The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.

Consumer