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Old is the New New: How to Take Control of Retail Fundamentals Ahead of Peak Season

Retail TouchPoints

Nostalgia is en vogue across TV, movies, music and fashion, reviving old trends and creating new ones. In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Better Inventory Forecasting = Happier Customers.

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The Signs of Bad Shopping Experiences and How to Mitigate Them Using Digital Surveys

Retail TouchPoints

Communication between your customers, employees and external stakeholders holds the power to unlock discrepancies between departments and show where your business model may have room for improvement to create a more seamless customer experience. How to Track a Customer’s Bad Shopping Experience.

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How Best Buy, Nordstrom and Ulta Are Nailing the Brick and Click Customer Experience

Sailthru

CB Insights created a timeline chronicling four years of retailer bankruptcies. But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. There are some things you can’t get online, like trying on jeans, demoing a product or customer service with a human touch.

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The Definitive Guide to Your First Amazon FBA Shipment

Algopix

Minimize the risk of damage and delays, ensuring a positive customer experience from the outset. Monitoring Your Shipment Using Amazon’s Tracking Tools Once your products are en route, proactive monitoring becomes essential. Gain insights into cost management and strategies for optimizing your financial performance.

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What Do Your Buyers Love? Ask Them in a Customer Survey

Optimizely

You can then use this information to more accurately inform your marketing campaigns and better understand your customers, both as individuals and as segments. By using this data to improve the customer experience you can drive ROI and improve loyalty. Understand which marketing content your buyers enjoy.

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Top Segments to Implement Before & After iOS 15

Omnisend

And here’s where you face a fork in the road—do you opt to remove some of your reliance on automation and simply send contacts emails en masse? Examining what works with each variant will clearly provide valuable insight—for those willing to experiment with them. So if you want to do some testing, you better get testing now.

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Boisson Supports NA Spirit Boom with High-Touch, Curatorial Experiences

Retail TouchPoints

Thoughtful Curation Creates Better Customer Experiences. Although starting the business with a hybrid model undoubtedly makes NA products more accessible, Boisson’s brand aesthetic and merchandising approach also helps make this category a bit more en-vogue. (Of and high-end partnerships.