Forrester eCommerce

FEBRUARY 23, 2024

I am happy to announce that my coverage area now includes Data Center Services, Infrastructure Outsourcing, and Semiconductors. This is in addition to my existing coverage of Technical Debt and Enterprise Architecture.

Technology 409

Technology Customer 409

Forrester eCommerce

JUNE 26, 2020

Adobe strives to be an enterprise software company with the same reach and influence as Microsoft, Oracle, SAP and Salesforce. It successfully pivoted its creative tools business into a proper SaaS offering.

Marketing 285

Marketing Customer B2C B2B 285

BigCommerce

DECEMBER 7, 2020

Inside San Francisco’s largest convention center one March day in 2000, Siebel CRM Systems was hosting a huge conference. Outside,…

eCommerce Technology 376

eCommerce Technology Technology eCommerce 376

Forrester eCommerce

APRIL 1, 2024

Enterprise customer service solutions support customers over a breadth of channels, and manage inquiries to SLAs. Embedded AI will make agents more productive and effective.

Customer 217

Customer Channel Management 217

Retail TouchPoints

OCTOBER 12, 2023

is closing its AR Enterprise Services (ARES) division, with CEO Evan Spiegel citing the company’s poor business performance and the rise of generative AI as factors contributing to the about-face. Just six months after it launched, Snap Inc.

Social Media 245

Social Media Mobile Technology eCommerce 245

Groove

APRIL 18, 2024

What is enterprise resource planning (ERP)? The Pros and Cons of Shopify ERP Integration Integrating enterprise resource planning into your Shopify store has many pros – and a few cons. It also allows for personalized marketing and better customer service. Some say that it’s the secret to becoming a successful eCommerce brand.

Shopify 393

Shopify Payment Services Shipping Costs Order Fulfillment 393

Forrester eCommerce

SEPTEMBER 8, 2023

Data fabric has been gaining traction in the enterprise.

Other 431

Other 431

Forrester eCommerce

MARCH 8, 2021

Software-as-a-service (SaaS) offers many benefits, including but not limited to elasticity: the ability to shrink and grow storage and compute resources on demand. Clients of most leading enterprise business intelligence (BI) platforms enjoy this cloud elasticity benefit but at a cost.

512

512

Forrester eCommerce

AUGUST 12, 2021

5G holds huge promises for digital innovation worldwide, differentiating customer experiences through connected assets and services, transforming operations for efficiency and effectiveness and shaping new business models across industries. In fact, leading Chinese enterprises in a range of vertical […].

Customer Experience 461

Customer Experience Operations Customer Technology 461

Retail TouchPoints

AUGUST 29, 2022

The news was announced in an internal memo to employees from Neil Lindsay, SVP of Amazon Health Services and Amazon Stores, according to GeekWire. Amazon Care — which offers virtual urgent care, free telehealth consultations and in-home nurse visits for select services — debuted in 2019 as a pilot program for employees.

Operations 307

Operations Technology Customer Marketing 307

Forrester eCommerce

JULY 12, 2022

To help enterprises decide which AI/machine-learning (ML) platform to invest in, Forrester evaluated vendor platforms offered by Amazon Web Services, C3 AI, Cloudera, Databricks, Dataiku, DataRobot, Google, H2O.ai, IBM, Microsoft, Palantir, RapidMiner, RStudio, […].

Customer 365

Customer 365

Retail TouchPoints

MARCH 23, 2023

With the launch of its new AR Enterprise Services (ARES) division, Snap is now making its AR tech available to businesses for use on their own apps and websites through a new suite of SaaS solutions. Jill Popelka, Head of AR Enterprise Services at Snap, Inc. AR Try-On Source: Snap, Inc.

Apparel 162

Apparel Retail Fashion Recommendation 162

Retail TouchPoints

JUNE 26, 2023

JD.com reportedly plans to combine its 7Fresh supermarket chain with other online services, creating an independent company selling fresh food and groceries to millions of people throughout China, according to Bloomberg and other media outlets. billion USD ) and RMB 70 million ( $9.8

Operations 289

Operations Other eCommerce Retail 289

Forrester eCommerce

DECEMBER 29, 2020

Forrester’s 2021 Global Enterprise Content Management Survey is open … and we’re looking for your participation! This survey is intended for enterprise content management (ECM) or content services decision-makers and influencers in end user organizations.

Management 318

Management Information Customer 318

Forrester eCommerce

JUNE 24, 2021

Previously, we’ve written about the gradual competition of large software providers at the edge of enterprise service management (ESM) and the land grab that was taking place. Over the past year, this competition has only intensified. This expansion has been so severe that the actual ESMs capability map may evolve.

Management 419

Management Customer 419

Retail TouchPoints

FEBRUARY 2, 2024

Leveraging a Multi-Enterprise Platform Brands and retailers that outsource most of their manufacturing need technology in place to facilitate better planning far earlier in the process. Ensuring a 360-degree view of the actors and entities that make up the supply chain network forms the foundation of those strategies.

Supplies 262

Supplies Shipping Costs Food and Beverages Management 262

Retail TouchPoints

APRIL 17, 2024

Integrating AI models like ChatGPT alongside traditional analytics like Google — or as an enabler for personalization in enterprise search tools like Lucidworks Fusion — offers a window into customer desires. Proficient in enterprise software, CRM and platforms, he excels as a team leader, fostering performance and growth.

Social Media 291

Social Media B2C B2B Customer Data 291

Forrester eCommerce

JUNE 8, 2023

The functions-as-a-service (FaaS) market is developing rapidly as vendors elevate their offerings to meet enterprise needs.

Marketing 195

Marketing Customer 195

Forrester eCommerce

OCTOBER 11, 2019

In 2017, Forrester expanded upon the IT service management market (ITSM) to establish enterprise service management (ESM) as a chosen area of coverage. Creating new market spaces is not easy, nor is it something that analyst firms can or should do on a whim.

Presentation 56

Presentation Management Marketing Customer 56

Forrester eCommerce

JUNE 23, 2020

Over the last several months, our cloud analyst team has been asked to explore the question, “does customer experience (CX) matter to the enterprise cloud?” Restated, the more accurate questions are, “does CX matter when enterprise IT is providing cloud services to its business customers,” and “does CX impact cloud purchasing decisions?”

Customer Experience 370

Customer Experience Customer B2B 370

Retail TouchPoints

JANUARY 4, 2023

Shopify has unveiled a new modular ecommerce offering targeted at enterprise retailers in a shift away from its previous focus on primarily serving smaller retailers. . Over the last two decades Shopify has built, optimized and scaled ecommerce infrastructure that now powers more than 10% of U.S.

Shopify 273

Shopify Toys Retail eCommerce 273

Forrester eCommerce

MAY 8, 2020

As the Covid-19 crisis erupted in early March 2020, anecdotal evidence suggested public cloud services would play a big role in enterprise responses.

Customer 444

Customer 444

Retail TouchPoints

MARCH 18, 2024

The new solution, which is part of Google’s enterprise search engine campaign management tool, Search Ads 360 (SA 360), aims to help retailers offer advertisers these kinds of closed-loop campaigns in Google Search and Google Shopping. “We

Retail 306

Retail Management Blog Channel 306

Forrester eCommerce

JULY 5, 2023

Government, healthcare, retail, supply chain and logistics, manufacturing and financial services will see an explosion in cloud adoption in India. Indian enterprises adopting public cloud have spent an average of ₹3.7 We expect the Indian cloud market to see unprecedented growth of 24% in the coming year.

Financial Services 195

Financial Services Supplies Marketing Retail 195

Retail TouchPoints

JANUARY 18, 2024

As COO, Fiddelke will oversee Target’s nearly 2,000 stores, its global supply chain network, fulfillment services, network capacity planning, enterprise operations and the teams responsible for building and remodeling Target stores and facilities. Current COO John Mulligan announced his retirement plans in October 2023.

Food and Beverages 241

Food and Beverages Accessories Apparel Fulfillment 241

Retail TouchPoints

APRIL 12, 2023

Launched in 2019, the Retail Media+ organization offers suppliers managed service and self-service media buying opportunities on both physical and digital retailer-owned properties as well as offsite media channels including social, display and video.

Retail 332

Retail Improvements Channel Marketing 332

Groove

MARCH 5, 2024

Whether you’re an eCommerce retailer, brick-and-mortar store, or service-based business, choosing the best email marketing tool is essential for promoting your company and growing your audience. It's not the best option for service businesses or physical stores. Pricing goes up to $259 a month for enterprises.

Live Chat 300

Live Chat eCommerce Platforms WooCommerce Shopify 300

Forrester eCommerce

AUGUST 27, 2021

The biggest barrier to wider Kubernetes (K8s) adoption in the enterprise may not a cumbersome customer resource definition or an incomprehensible service mesh but rather a skeptical CFO waiting for someone to provide them with a price tag for that cloud-native infrastructure.

Definition 337

Definition Customer 337

Forrester eCommerce

DECEMBER 7, 2022

The enterprise applications and services that bring these digital experiences to life will become the lifeblood of organizations. As a part of this accelerating evolution, the delivery of enterprise content is becoming critical to help businesses attain their goals and meet their customers where they are.

Technology 195

Technology Management Customer 195

Forrester eCommerce

JULY 27, 2020

Andrew Hewitt, our resident enterprise IT and remote work expert, and I caught up for a quick pulse check on how service providers are faring during the pandemic. Business process outsourcers (BPOs) and contact centers felt the heat from the pandemic a lot more and a lot earlier than other businesses.

Other 413

Other Customer Experience Customer 413

Groove

DECEMBER 18, 2023

Heroku is a powerful yet user-friendly cloud-based PaaS (Platform as a Service) that streamlines the app development process for businesses of all sizes. These add-ons enable our developers to enhance our client’s applications with 3rd party services effortlessly. First, What is Heroku? Need Custom App Development on Heroku?

Toys 195

Toys Shipping Costs eCommerce BigCommerce 195

Forrester eCommerce

MARCH 9, 2023

Many people have already had the opportunity to experience OpenAI’s ChatGPT service, which allows users to interact with the system in the form of a conversational bot. The recently released ChatGPT APIs give enterprises more options to explore business cases. We have […]

195

195

Retail TouchPoints

JUNE 23, 2022

SmartSense offers real-time product traceability and assessment monitoring that enables enterprises to deliver a high-quality customer experience. The SmartSense platform is currently responsible for monitoring more than 80,000 sites across healthcare, grocery, food service and supply chain.

Retail 290

Retail Supplies Customer Experience Improvements 290

Forrester eCommerce

SEPTEMBER 17, 2018

The Forrester Wave™: Enterprise Service Management, Q3 2018, is live! Take IT service management, add the age of the customer, stir in some employee experience (EX) and a healthy dose of low/no-code platform, and voilà! Enterprise service management (ESM)!

Presentation 353

Presentation Management Customer 353

Forrester eCommerce

APRIL 24, 2019

At the end of 2018, Forrester’s cloud team made some bold predictions about how cloud computing would accelerate enterprise digital transformation everywhere, from the data center to the mobile device to the edge.

Mobile 344

Mobile Management Customer 344

Retail TouchPoints

MAY 12, 2023

Morris’ most recent role was as SVP of Enterprise Business Services at Walmart. This is the second Nordstrom C-suite appointment in recent weeks: the retailer named Jason Morris as its new Chief Technology and Information Officer in April.

Technology 332

Technology Information Retail Other 332

Retail TouchPoints

JUNE 30, 2023

These stores offer products and services at attractive prices to reach a broader group of consumers. In May, the retailer partnered with chefs, agricultural enterprises and universities to expand its pre-cooked food business, which sells an average of more than 1,000 types of pre-cooked food per month.

Operations 266

Operations Retail Consumer Customer 266