Retail TouchPoints

MARCH 28, 2024

Pacsun is partnering with hip-hop artist Slick Rick to celebrate the one-year anniversary of its Los Angeles Tycoon experience on Roblox. The merch collection is available online and in Pacsun stores, so passionate Pacsun customers can “twin” with their digital avatars. “By

Games 277

Games Fashion Accessories Apparel 277

Retail TouchPoints

NOVEMBER 20, 2023

The retailer, which is known for curating the most exclusive global and local brands, will use NuORDER Assortments by Lightspeed Commerce to empower buyers to digitally preview collections, develop assortment plans and complete orders in collaboration with brand partners, replacing manual, spreadsheet-based processes.

Department Stores 279

Department Stores lightspeed Omnichannel Accessories 279

Retail TouchPoints

MARCH 12, 2024

Strategic brand partnerships and collaborations can help merchants raise brand awareness and expand into new markets. But beginning March 14, the big-box retailer will sell its Cat & Jack assortment on TheBay.com as well as creating dedicated brand experiences in Hudson’s Bay stores.

Apparel 264

Apparel Clothing Fashion Customer 264

Retail TouchPoints

MARCH 21, 2024

Internal Communication and Collaboration Strategy Open collaboration between IT leaders and the broader organization is paramount. For example, marketing could keep IT informed of upcoming promotions that might drive greater web traffic, or customer experience could work with IT to improve order processing times.

eCommerce 258

eCommerce eCommerce Platforms Events Customer Experience 258

Retail TouchPoints

APRIL 10, 2024

Image courtesy Ebay Shop the Look uses generative AI to evolve with customers’ tastes, taking cues from their past shopping behavior to create a personalized fashion experience. Shop the Look is one of the many ways we are improving the user experience for enthusiasts ,” said Raul Romero, a product manager at Ebay in a blog post. “It

Fashion 255

Fashion Blog Improvements Other 255

Retail TouchPoints

NOVEMBER 21, 2023

The collaboration will engage fans throughout the NBA season, including at marquee events like the NBA All-Star Game, and Foot Locker will receive media exposure across platforms including on-court virtual signage and on NBA social channels. The retailer and the league have a collaboration history dating back to 1999.

Marketing 264

Marketing Events Games Channel 264

Retail TouchPoints

JANUARY 19, 2024

Best Buy and Bell will invest in an updated store experience and expanded product assortment, customer experience and training. The Best Buy Express small-store format will be designed to provide an easy-to-navigate shopping experience and also will serve as pickup points for online orders. “By

Operations 264

Operations Consumer Electronics Telecommunications Electronics 264

Retail TouchPoints

JANUARY 16, 2024

For more than 26 years, Build-A-Bear Workshop has become known, and beloved, for its highly interactive visitor experience. As guests venture through the store, they go through the step-by-step process of stuffing, bathing and dressing their new stuffed animals — and participating in a now-iconic Heart Ceremony.

Customer Data 297

Customer Data Workshop Customer POS 297

Retail TouchPoints

OCTOBER 17, 2023

Some of the biggest names in online commerce have formed the Coalition for Trusted Reviews, a cross-industry collaboration seeking to define best practices for hosting online reviews and sharing methods of fake review detection.

Definition 278

Definition Games Information Operations 278

Retail TouchPoints

FEBRUARY 2, 2023

are collaborating on several products, including a pair of sneakers and silver shoe accessories, that will launch March 7. The collaboration also will include a branded silver shoehorn, a shoe brush, shoelaces and a silver referee whistle, which will range in price from $250 to $475. Nike and Tiffany & Co.

Accessories 304

Accessories Apparel Technology Retail 304

Retail TouchPoints

DECEMBER 5, 2023

Designed for people of all ages, the game is designed to encourage creativity, experimentation and collaboration through play. Lego Fortnite is rated E10+.

Games 264

Games Social Media Operations Marketing 264

Retail TouchPoints

SEPTEMBER 8, 2022

Bloomingdale’s has debuted a lineup of designer collaborations, events and digital activations, including a virtual store, to celebrate its 150 th anniversary. “Bloomingdale’s has pioneered the modern retail experience for 150 years,” said Tony Spring, Chairman and CEO of Bloomingdale’s in a statement.

Events 360

Events Fashion Games Marketing 360

Retail TouchPoints

APRIL 20, 2023

Amazon has launched the Anti-Counterfeiting Exchange (ACX), a collaborative platform that allows retailers to share information about confirmed counterfeiters in order to make it more difficult for them to move among different stores. Each retailer then makes its own independent decisions about whether and how to use the information in ACX.

Other 277

Other Retail Information Operations 277

Retail TouchPoints

MARCH 14, 2024

Seamless Omnichannel Sales Attribution Running campaigns depends on specialized, integrated software that provides a platform to buy and sell media, manage campaigns and optimize omnichannel advertising experiences across print, digital, streaming, out-of-home and digital-out-of-home media.

Retail 311

Retail Omnichannel Consumer Channel 311

Retail TouchPoints

FEBRUARY 2, 2023

Sensormatic Solutions and Zliide have entered a collaboration aimed at enabling self-checkout experiences that eliminate register queues and streamline the shopper experience. The combined solutions will work to reduce shrink while making self-checkout simpler for customers.

Download 263

Download Mobile Recommendation Information 263

UpSellIt

APRIL 22, 2024

Spotlight on Upsellit’s “Best Health & Beauty Partnership” Win Upsellit earned the Best Health & Beauty Partnership for our collaboration with Jerome Alexander, a renowned beauty label. These were partnerships that yielded best in-class results, along with planning and execution that stood out from the crowd.

Beauty and Health 125

Beauty and Health Conversion Optimization Technology Customer Experience 125

Retail TouchPoints

MARCH 17, 2022

Sensormatic Solutions has expanded its collaboration with Unacast in a partnership that will combine consumer mobility data with in-store traffic data to help retailers build shopper insight capabilities that span the entire path to purchase.

Travel 297

Travel Retail Mobile Channel 297

Retail TouchPoints

APRIL 11, 2024

Retailers come to us to brainstorm and create AI-enabled products and services that won’t just deliver new revenue and reduce costs, but instead will fully transform the customer experience. From ecommerce and mobile shopping to personalized product recommendations and BNPL, many retail innovations have transformed the consumer experience.

Retail 290

Retail Mobile Consumer Operations 290

Retail TouchPoints

MARCH 27, 2024

The new program allows developers and companies with app- and web-based experiences to integrate with Instacart’s marketplace, allowing users to order the products mentioned or needed (e.g. for meal planning or cooking content, for example).

Fulfillment 278

Fulfillment Technology Consumer Retail 278

Retail TouchPoints

MAY 5, 2023

The deal includes managing the brand’s wholesale operations, a replatform of all of Reebok’s ecommerce sites in the region that is now live, and ongoing efforts to “drive the evolution of the brand by expanding its luxury collaboration offerings.”

eCommerce 277

eCommerce Accessories Apparel Operations 277

Retail TouchPoints

OCTOBER 25, 2023

This is the first store dedicated to a specific IP partnership, establishing Miniso’s commitment to brand collaborations and creating more tailored shopping experiences for specific territories. The flagship was a renovation of Miniso’s Margo City store, which is situated in one of Indonesia’s most popular shopping malls. .”

Operations 262

Operations Management Retail Consumer 262

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Why it Matters: Grove Collaborative is one of the DTC darlings that began to flounder once it went public.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

JANUARY 5, 2024

Consumers’ loyalty program preferences and expectations are e v olving , and while financial benefits are still seen as valuable, consumers also are increasingly seeking services and experiences that reflect their journey and growing relationship with a brand. A number of brands, including Starbucks, Adidas, E.l.f.

Consumer 264

Consumer Mobile Payments Payment Services Travel 264

Retail TouchPoints

FEBRUARY 23, 2024

Buzzfeed has sold youth culture media company Complex to livestream shopping platform NTWRK , which plans to use the acquisition to build a “next generation content and shopping experience.” Together the partners promise to “deliver an industry-leading and culture-moving” experience as well as exclusive collaborations on the NTWRK platform.

Magazine 173

Magazine Definition Consumer eCommerce 173

Retail TouchPoints

JANUARY 15, 2024

DTC brand Good American has introduced a new immersive in-store experience at its LA flagship in the Westfield Century City mall, powered by a series of Samsung commercial LED displays. both of which will offer similar immersive experiences powered by Samsung displays.

Fashion 263

Fashion Electronics Presentation Technology 263

Retail TouchPoints

AUGUST 22, 2023

“By combining HSN’s expertise in live shopping and video storytelling with Fanatics’ extensive selection of licensed merchandise, we will bring an unparalleled and engaging sports shopping experience to our customers,” said Rob Robillard, Chief Merchandising Officer of HSN in a statement.

Customer 245

Customer Other Retail eCommerce 245

Retail TouchPoints

SEPTEMBER 28, 2023

The line’s launch will be celebrated at three new events on the already-scheduled Peloton on Tour event experience, starting with an activation in Chicago Oct. A combination of apparel, original content, special programming and physical experiences will help both companies boost brand awareness and reach. Beginning Oct.

Apparel 264

Apparel Events Subscription Technology 264

Retail TouchPoints

NOVEMBER 3, 2023

Next week, the company said it will also share details on a new bundle of partner experience enhancements in the U.S. “To Starbucks also plans to continue to drive visitor interest through ongoing product innovation, growing its coffee and core menu through “customization and personalized marketing.” through more hours and higher wages.

Technology 278

Technology Omnichannel Operations Marketing 278

Retail TouchPoints

NOVEMBER 14, 2023

Circuit City also will support the partnerships with its customer service, private label products and white-glove consumer electronics experience. The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024.

Electronics 277

Electronics Consumer Electronics eCommerce Consumer 277

Retail TouchPoints

JANUARY 14, 2024

This collaborative program features Microsoft experts and resources alongside those from a number of partners, including Adobe , Amperity , Sunrise Technologies and Icertis. Microsoft has launched a new Retail Cloud Alliance (RCA) aimed at educating and empowering retailers to leverage cloud technology effectively.

Technology 302

Technology Retail Supplies Operations 302

Retail TouchPoints

DECEMBER 14, 2021

Fred Segal has partnered with media tech holding company Subnation to launch Artcade, a dynamic retail experience featuring curated collectibles, limited product drops, an NFT gallery and a streaming studio. The collaboration will exist both on L.A.’s s Sunset Strip and in the Metaverse.

Jewelry 312

Jewelry Cryptocurrencies eCommerce Arts 312

Retail TouchPoints

DECEMBER 15, 2023

Kroger is committed to creating a seamless shopping experience for our customers, and our collaboration with Gatik enables us to continue to enhance that experience,” said Ben Hamilton, VP, Logistics and Engineering Network Strategy at Kroger in a statement.

B2C 264

B2C Travel B2B Marketing 264

Retail TouchPoints

AUGUST 24, 2023

Walmart has launched a new Roblox experience to get young consumers excited for the back-to-school season. Supercampus is a back-to-school adventure where users can participate in a series of challenges that allow them to collaborate and compete with their fellow players.

Games 246

Games Supplies Blog Consumer 246

Retail TouchPoints

NOVEMBER 16, 2023

As part of the experience, the AR Storefront will cycle through all the products so visitors get a better sense of Coach’s assortment. Coach had previously collaborated with ZERO10 for its spring 2023 “In My Tabby” campaign. The AR solution from ZERO10 will be live at the five storefronts through Jan.

Technology 147

Technology Customer Customer Experience Operations 147

Retail TouchPoints

AUGUST 3, 2023

Now the company is billing the reimagined show as “an unrivaled viewing experience that celebrates the mission of Victoria’s Secret — to uplift and champion women on a global scale.” Through this collaboration, we are reinforcing our commitment to delivering captivating content that celebrates our heritage and resonates with our customers.”

Fashion 244

Fashion Events Apparel Customer 244

Retail TouchPoints

DECEMBER 4, 2023

Marriott Bonvoy is collaborating with family experience company and retailer CAMP on a new “club experience” for toddlers and tweens. CAMP Club is a bookable experience that combines a wide range of activities programmed by the CAMP team.

Travel 264

Travel Workshop Arts Games 264