Retail TouchPoints

FEBRUARY 8, 2024

” The Family Dollar mobile app allows consumers to access timely ads , local inventory levels and other planning tools. Mobile apps have become a notable investment opportunity for these retailers, because they can inform consumers and empower them to make the best possible decisions.

Mobile 261

Mobile Consumer Fulfillment Retail 261

Retail TouchPoints

MAY 20, 2024

This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment. Category: The Convergence of Content & Commerce Carhartt Angara, Inc.

Customer Retention 263

Customer Retention Fulfillment Mobile Customer Experience 263

Retail TouchPoints

MAY 31, 2023

Shinola and Filson will modernize their in-store experiences with mobile POS, order management and store inventory solutions from NewStore. Both retail brands are owned by Bedrock Manufacturing ; Filson is known for high-end outdoor clothing and accessories, and Shinola offers products including timepieces, leather goods, jewelry and audio.

Omnichannel 190

Omnichannel Payment Services POS Jewelry 190

Retail TouchPoints

AUGUST 17, 2023

Petco also has updated its mobile app to include a streamlined, centralized profile for pets’ wellness needs, including nutrition, vaccinations and grooming appointment reminders. The retailer began offering same-day delivery in partnership with DoorDash in December 2020.

Mobile 218

Mobile Toys Payment Services Omnichannel 218

Retail TouchPoints

JULY 19, 2023

Using its 1,700+ stores to support fast fulfillment, Lowe’s has expanded same-day delivery services across the U.S. Orders placed on Lowes.com or the retailer’s mobile app by 2 p.m. This same-day delivery expansion delivers on our Total Home strategy to bring more omnichannel shopping capabilities to DIYers and Pros alike.” “The

Fulfillment 182

Fulfillment Omnichannel Mobile Customer 182

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. The question is, what’s the best way to implement this fulfillment strategy to realize its many benefits?

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Fabric

AUGUST 8, 2023

With the right combination of technology and strategy, enterprise retailers can address these challenges head-on, and deliver seamless and efficient order processing, fulfillment, and delivery experiences that align with the demands of today’s consumers. That’s where modern order management comes into play. What is Order Management?

Payment Services 130

Payment Services Fulfillment Management eCommerce 130

Retail TouchPoints

APRIL 26, 2021

The pandemic-driven emphasis on omnichannel services doesn’t just apply to how consumers shop or how retailers should craft experiences — it also has changed how they should look at their loyalty efforts. From there, they can leverage their omnichannel capabilities to build (or rebuild) long-term loyalty with their shoppers.

Omnichannel 249

Omnichannel Shipping Costs Shipping Mobile 249

Retail TouchPoints

SEPTEMBER 10, 2020

Oculogx , an omnichannel order fulfillment solution provider, has launched a suite of products designed to improve order fulfillment speed and accuracy. Outline: A mobile order fulfillment application that can be used on employees’ own devices.

Order Fulfillment 148

Order Fulfillment Fulfillment Omnichannel Mobile 148

Kissmetrics

APRIL 21, 2021

That’s the crux of an omnichannel e-commerce marketing campaign. This article walks you through precisely what omnichannel e-commerce looks like, why it is crucial for e-commerce brands, and how you can create your own killer omnichannel e-commerce marketing campaign. What Is Omnichannel E-commerce?

eCommerce Marketing 254

eCommerce Marketing eCommerce Omnichannel Marketing 254

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas believes that to make store fulfillment a truly profitable initiative, retailers need to find new ways for their tech, operations and design teams to collaborate.

Fulfillment 244

Fulfillment Vend Operations Technology 244

Retail TouchPoints

JUNE 29, 2021

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement.

Omnichannel 154

Omnichannel POS Fulfillment Operations 154

Retail TouchPoints

FEBRUARY 6, 2023

Frictionless Omnichannel “Omnichannel” as a goal is nothing new; retailers have been pursuing this objective for well over a decade. Omnichannel” as a reality has proven more elusive. In fact, just 11% of the executives surveyed said they are actually delivering a frictionless omnichannel experience today.

Payment Services 233

Payment Services POS Omnichannel Retail 233

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. Like its ERP system, Burton’s POS was dated and needed to be replaced. It’s really a holistic approach,” she said. “We

Omnichannel 245

Omnichannel eCommerce POS Operations 245

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 263

Fulfillment Shipping Costs Supplies Shipping 263

ROI Revolution

MAY 6, 2021

Of course mobile, social and physical commerce aren’t too far behind on the priority list. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. An omnichannel approach can be a big revenue driver.

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

Retail TouchPoints

OCTOBER 5, 2021

So how can brands give customers support in a way that fulfills their need for instant gratification, and also feels personal and tailored to them? With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices.

Omnichannel 225

Omnichannel Customer Loyalty B2C B2B 225

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 234

Home Furnishings POS Omnichannel Fulfillment 234

365 Retail

MARCH 27, 2024

Mobile commerce is an essential part of today’s digital economy as consumers are increasingly using smartphones and tablets to discover new products. As of Q4 2023, over half of global website traffic originates from mobile devices. And M-commerce retail sales are set to exceed £100 billion in 2025.

Mobile 59

Mobile Omnichannel Order Fulfillment Customer Experience 59

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Retail Technology Review

SEPTEMBER 16, 2020

GreyOrange, a global software and mobile robotics provider that leverages artificial intelligence and machine learning to optimize fulfilment operations, has announced patents for technology essential for companies to achieve high-yield omnichannel fulfilment as well as to maximise facility space utilization through multilevel operation capabilities. (..)

Fulfillment 70

Fulfillment Omnichannel Technology Mobile 70

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. From cybersecurity to ecommerce, digital to mobile, she has touched every aspect of today’s technology landscape.

Omnichannel 243

Omnichannel Merchant Services BigCommerce Payment Services 243

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

AUGUST 11, 2022

All digital platforms and stores aim to fulfill this vision by creating an aesthetic of comfort, relaxation and everyday luxury. “We When you expand into retail stores, you want to use all the datasets you have, including online sales, mobility data and traffic data,” Sheriff said. Lesson 2: Translate Your Online Brand to the Store.

Omnichannel 233

Omnichannel Social Media Arts Channel 233

Retail TouchPoints

SEPTEMBER 19, 2023

Retail TouchPoints (RTP): How do you believe consumers’ omnichannel shopping behaviors will evolve or accelerate during the holiday shopping season? This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders.

Omnichannel 235

Omnichannel Shipping Costs Operations Fulfillment 235

ChannelSale

MARCH 13, 2024

Your search for tips to conquer the fulfillment frustration of e-commerce customers’ orders ends here. If e-commerce is the game-changer in the digitalized business world, it is the door-to-door delivery or e-fulfillment services that made it popular among people worldwide.

Fulfillment 59

Fulfillment eCommerce Multi-channel Order Fulfillment 59

Retail TouchPoints

MAY 3, 2024

” Building the Save Mart Companies’ Omnichannel Portfolio Instacart and the Save Mart Companies first partnered in 2019 to launch same-day delivery across all of the grocer’s brands. FoodStorm , Instacart’s order management system, is designed to help streamline food service, perimeter offerings and catering operations.

Retail 240

Retail Omnichannel Mobile Operations 240

365 Retail

MARCH 13, 2023

By building an omnichannel strategy, brands can diversify reach and expand their presence across different channels to communicate with audiences they may have previously failed to resonate with, as well as engage new customers. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

Omnichannel 72

Omnichannel eCommerce Shipping Costs Social Media 72

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 219

Payment Services Shipping Costs Omnichannel Fulfillment 219

Retail TouchPoints

NOVEMBER 23, 2023

In the omnichannel context, inventory is spread out across multiple distribution channels that usually include digital and brick-and-mortar points of sale. Maximize product reach and mobility : To thrive in retail today, channel diversity is crucial.

Technology 200

Technology Omnichannel Retail Point of Sale 200

Retail TouchPoints

AUGUST 5, 2021

But as we inch closer to the holiday season, malls and shopping center operators are seeing a greater need to refine and optimize their omnichannel experiences. Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services.

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

ChannelAdvisor

OCTOBER 4, 2022

This has only meant one thing: Online brands and retailers have had to adjust their operations to match said expectations, in addition to managing the effects of the pandemic on supply chain and fulfillment operations, which linger to this day. The need to have streamlined, effective fulfillment systems is crucial.

Fulfillment 52

Fulfillment Order Fulfillment Supplies Improvements 52

ChannelAdvisor

OCTOBER 4, 2022

This has only meant one thing: Online brands and retailers have had to adjust their operations to match said expectations, in addition to managing the effects of the pandemic on supply chain and fulfillment operations, which linger to this day. The need to have streamlined, effective fulfillment systems is crucial.

Fulfillment 52

Fulfillment Order Fulfillment Supplies Improvements 52

Retail TouchPoints

AUGUST 17, 2020

In an effort to create a more seamless shopping experience under the Stop & Shop brand, the retailer has launched a Stop & Shop-branded e-Commerce platform and mobile app that will replace the Peapod digital platform customers previously used.

eCommerce Platforms 185

eCommerce Platforms eCommerce Omnichannel Fulfillment 185

Retail TouchPoints

SEPTEMBER 29, 2022

The marketplace, powered by Mirakl , is key piece of Macy’s turnaround strategy aimed at transforming the department store into a digitally led, omnichannel retailer. The platform, which is integrated into the existing Macy’s website and app, brings an expanded assortment of 400 new brands across 20 product categories at launch.

Omnichannel 189

Omnichannel Department Stores Toys Apparel 189

Retalon

AUGUST 14, 2023

Customers expect seamless integrated shopping experiences across channels – online, mobile, in-store, etc. An omnichannel retail strategy is key for retailers to effectively meet rising customer demands in 2023 and beyond. So follow along this retail journey to emerge with omnichannel mastery! Why Should Retailers Care?

Omnichannel 41

Omnichannel Retail Multi-channel Payment Services 41

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. A fast, flexible and responsive fulfilment process. However, faster responses for mobile apps and websites is only the beginning.

Shipping Costs 217

Shipping Costs Retail Omnichannel Supplies 217