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The New Toolkit for Supply Chain Agility

Retail TouchPoints

Global conflicts, economic uncertainty and volatile demand patterns have thrown supply chains (and the retailers that rely on them) for a loop. Experts agree that the supply chain has more impact on the customer experience than ever before. Top Supply Chain Investments.

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Ecommerce Check-In: Has 2022 Shaped Up the Way We Predicted? 

Retail TouchPoints

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. This prediction was based on the assumption that supply chain issues like port congestion and labor shortages would have largely subsided by 2022, but as we all now know, that has not been the case.

eCommerce 303
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What Has the Pandemic Taught Us About eCommerce Fulfillment?

ESW

While the coronavirus accelerated eCommerce adoption, it also increased pressure on the industry’s fulfillment infrastructure — and, in many cases, a previously untested supply chain began to show signs of cracking. Workplaces were crowded, screenings were lacking and cleaning supplies were limited.

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What Has the Pandemic Taught Us About eCommerce Fulfilment?

ESW

While the coronavirus accelerated eCommerce adoption, it also increased pressure on the industry’s fulfillment infrastructure — and, in many cases, a previously untested supply chain began to show signs of cracking. Workplaces were crowded, screenings were lacking and cleaning supplies were limited.

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Has Amazon Marketplace Become a ‘Company Town’?

Retail TouchPoints

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. SEO experts call the second page of any set of search results the dark side of the moon, because no one ever sees it.)

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Does The Wayfair Walkout Represent The Future Of Employee Activism?

RTP blog

Adam Blair, Editor: Wayfair ’s non-response response to the protests by a group of its employees is classic corporate-speak: “As a retailer, it is standard practice to fulfill orders for all customers and we believe it is our business to sell to any customer who is acting within the laws of the countries within which we operate.”

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Leveraging Technology, Data, and Relationships in Category Management

Wiser

Personalization, sustainability, and supply chain resilience have also become important considerations. The focus has shifted from not just meeting but anticipating consumer needs, leveraging technology to engage customers in more meaningful and sustainable ways, and optimizing the supply chain to enhance efficiency and adaptability.