The New Retail Landscape in 2023: Where Every Day is Game Day
Retail TouchPoints
FEBRUARY 17, 2023
The “coach” or CEO develops a road map or game plan to achieve the goal, which in retail is providing the ultimate customer experience, every day of the year. Fundamentally, retail is a contact sport with many touch points, which are physical and digital and opportunities to interact with the brand on a smartphone or in a physical store.
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