Retail TouchPoints

OCTOBER 13, 2022

Walmart is getting deeper into the healthcare industry with the launch of the Walmart Healthcare Research Institute (WHRI), to increase community access to healthcare research that could lead to safer and more equitable higher quality healthcare. Walmart has been deepening its primary care options in other ways as well.

Improvements 227

Improvements Customer Information Retail 227

Retail TouchPoints

SEPTEMBER 8, 2022

Walmart is expanding its presence in the medtail space through a 10-year partnership with healthcare and insurance provider UnitedHealth Group that will begin in January 2023. In time, the partners will align their healthcare efforts with access to fresh food and examining social factors influencing health.

Payment Services 254

Payment Services Technology Improvements Retail 254

Forrester eCommerce

AUGUST 8, 2023

Real talk: Healthcare customer experience needs to improve. For example, Forrester’s data shows that 56% of US online adults with health insurance feel that their health insurer should do more to help them understand what healthcare services cost.

Customer Experience 195

Customer Experience Improvements Customer 195

Forrester eCommerce

JANUARY 26, 2021

The Biden-Harris administration has its sights set on a new future for the US healthcare system, and — yep, you guessed it — the Affordable Care Act (ACA) will be front and center. The new administration is coming into a legislature that will quickly move to protect it and expand it as it hopes to […].

Customer 427

Customer 427

Forrester eCommerce

MAY 21, 2020

Healthcare will remain forever changed by the COVID-19 pandemic. Healthcare organizations must shift their approach for member and patient engagement from reactive to proactive to meet the needs of the new healthcare consumer and ensure future success in a post-pandemic world.

Consumer 449

Consumer Customer 449

Retail TouchPoints

OCTOBER 11, 2023

Despite these challenges, WBA has set its sights on becoming “the independent partner of choice, not just in pharmacy but also in healthcare services ,” according to a company statement, and Wentworth is well versed in that arena. I’ve spent my career working to improve the health of the patients we’ve served.

Supplies 147

Supplies Improvements Management Customer 147

Forrester eCommerce

MAY 23, 2019

We know that better customer experience (CX) in healthcare better engages customers and patients, improves care outcomes, and reduces costs. But there are several factors contributing to lagging CX in healthcare. Healthcare firms […].

Customer Experience 392

Customer Experience Improvements Customer 392

Retail TouchPoints

JULY 19, 2023

GNC is offering a range of free healthcare services to members of its paid loyalty program, GNC PRO Access. For $39.99 For $39.99

Customer 237

Customer Consumer Marketing Customer Experience 237

Forrester eCommerce

DECEMBER 21, 2021

Traveling was too difficult for sick patients and house calls eliminated most of the healthcare costs of a standard visit. Starting in the 1800s, house calls from physicians were the norm. Until the 1940s, house calls were the primary modality of care.

Travel 370

Travel Supplies 370

Retail TouchPoints

AUGUST 2, 2022

Discount retailer Dollar General has appointed four members to its healthcare advisory panel as it continues to explore opportunities in medtail and healthcare — a process that began in earnest with the July 2021 appointment of Chief Medical Officer Dr. Albert Wu.

Fulfillment 260

Fulfillment Management Retail Other 260

Forrester eCommerce

SEPTEMBER 10, 2019

With 2020 on the horizon, leading healthcare organizations (HCOs) are starting their strategic planning. Forrester’s latest data shows more than half of healthcare purchase influencers are planning new or increased investment in AI tools over the next 12 months.

Customer Experience 367

Customer Experience Customer 367

Forrester eCommerce

SEPTEMBER 22, 2020

In this audio series, we speak with our analyst colleagues Jeff Becker, George Lawrie, and Arielle Trzcinski to explore how emerging technologies are changing (and will in the future), even solving some of the most important and complex issues in four key sectors: consumer packaged goods (CPG), healthcare providers, healthcare insurers, and retail.

Technology 388

Technology Retail Consumer Information 388

Forrester eCommerce

OCTOBER 21, 2020

My colleagues Alessia Stewart, Paul-Julien Giraud, and I embarked on a journey two months ago to understand how connected devices can support the delivery of healthcare. We thought connected devices would be helpful in informing diagnoses, monitoring, ensuring compliance of treatment plans, and running clinical trials.

Information 301

Information Customer 301

Forrester eCommerce

JULY 29, 2021

Whether it’s a ransomware attack, data breach, or another unnamed method that exposes and exploits private, sensitive, or proprietary data, 2021 is shaping up to be the “year of the breach,” with healthcare orgs among the prime targets.

Management 276

Management 276

Forrester eCommerce

JUNE 1, 2022

My name is Kyle Rybarczyk, and I recently joined Forrester as an analyst covering data analytics, AI/ML, enterprise health clouds, electronic health records, and the digital front door in the healthcare sector.

Electronics 195

Electronics Improvements 195

Forrester eCommerce

OCTOBER 29, 2020

My colleagues Alessia Stewart, Paul-Julien Giraud, and I embarked on a journey two months ago to understand how connected devices can support the delivery of healthcare. We thought connected devices would be helpful in informing diagnoses, monitoring, ensuring compliance of treatment plans, and running clinical trials.

Information 328

Information Customer 328

Forrester eCommerce

MAY 6, 2019

The use of AI in healthcare has moved beyond just science fiction to actual practical applications of the technology in various pockets of the healthcare ecosystem. Over the […].

Technology 406

Technology Customer 406

Forrester eCommerce

NOVEMBER 21, 2018

For years, Alphabet (Google’s parent company) has let its businesses build out their own healthcare solutions without imposing an overarching healthcare strategy. As a result, the company now has no less than six different businesses pursuing healthcare initiatives without a unifying objective.

359

359

Forrester eCommerce

MAY 28, 2020

Conversely, if you are a healthcare organization (HCO), you likely have had to deploy a self-triage solution to stem […]. If you have needed care over the last couple of months you likely have encountered a self-triage solution.

Customer Experience 397

Customer Experience Customer 397

Forrester eCommerce

OCTOBER 26, 2020

My colleagues Alessia Stewart, Paul-Julien Giraud, and I embarked on a journey two months ago to understand how connected devices can support the delivery of healthcare. We thought connected devices would be helpful in informing diagnoses, monitoring, ensuring compliance of treatment plans, and running clinical trials.

Information 294

Information Customer 294

Forrester eCommerce

APRIL 3, 2020

Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic. From self-triage to virtual care, these services allow healthcare organizations (HCOs) to screen […].

Consumer 334

Consumer Management Customer 334

Forrester eCommerce

NOVEMBER 28, 2018

The healthcare industry is experiencing some much-needed transformation and disruption. Watch the video below to learn what is in store for the future of healthcare. Looking ahead to next year, we made five bold predictions. Click here to […].

Webinar 323

Webinar Customer Experience Customer 323

Forrester eCommerce

JANUARY 28, 2021

At the beginning of 2020, as the COVID-19 pandemic started to take hold, GE Healthcare found itself at the center of the crisis. By March of that year, the media narrative had swung toward the shortage of personal protective equipment and other essential medical equipment like ventilators, of which GE Healthcare was a supplier.

Other 235

Other 235

Retail TouchPoints

JANUARY 12, 2022

Walgreens will examine strategic alternatives for the UK-based Boots drugstore chain and expand its VillageMD operations, as the pharmacy retailer works toward “building our next growth engine,” CEO Roz Brewer said at the 40th Annual JPMorgan Virtual Healthcare Conference.

Beauty and Health 286

Beauty and Health Operations Omnichannel Improvements 286

Forrester eCommerce

MARCH 12, 2020

Healthcare Organizations (HCOs) should look to Healthcare CRMs to enable their Digital Front Door strategy and meet the growing demands of their customers for a great experience – both digitally and beyond.

Customer 329

Customer Marketing Management 329

Forrester eCommerce

OCTOBER 20, 2020

The forced digital transformation of 2020 was just the beginning for the healthcare industry. In 2021, transformation — and not just digital — will continue on a grander scale.

324

324

Forrester eCommerce

AUGUST 1, 2019

To better serve our healthcare provider clients, we recently looked back at the past year of Health Insurance Portability […]. Hindsight is 20/20; it’s easy to look back on past mistakes and identify ways to prevent them from reoccurring, especially when it comes to breaches reported on the Office of Civil Rights (OCR) “Wall of Shame”.

372

372

RetailWire

MARCH 8, 2024

On Thursday, Salesforce revealed fresh data and artificial intelligence solutions tailored to alleviate the hefty administrative burdens faced by healthcare professionals, especially doctors.

98

98

Forrester eCommerce

JUNE 21, 2021

Over the last year the healthcare industry flexed its strength and accelerated digital transformation timelines at an unimaginable rate. At this mid-point of 2021, healthcare providers (HCPs) must continue to focus on optimizing their newly adopted and expanded care modalities.

Customer Experience 264

Customer Experience Customer 264

Retail TouchPoints

OCTOBER 27, 2022

Petco’s goal with the partnership is to expand access to pet healthcare in the U.S. ” Pet healthcare has been a focal point of Petco’s growth strategy. During its March 23, 2022 Investor Day, Petco revealed that integrating a loyalty program into its Vital Care initiative would be a priority.

Supplies 240

Supplies Omnichannel Customer Data Customer Experience 240

Forrester eCommerce

MARCH 13, 2020

Coauthored by: Jeff Becker and Alan Gonsenhauser As the number of COVID-19 cases surge in the US there is a looming threat facing the US— healthcare capacity. According to the American Hospital Association (AHA) there are close to 6,146 hospitals with 924,107 beds, and only a small fraction have isolation.[i]

Customer 337

Customer 337

Retail TouchPoints

JUNE 9, 2021

The healthcare space has become increasingly attractive for retailers, and Amazon is quickly becoming a major player. The ecommerce giant entered pharmaceuticals with the purchase of PillPack in 2018 and has since grown its healthcare offerings through the introduction of services such as Amazon Pharmacy in November 2020.

Subscription 244

Subscription eCommerce Retail Marketing 244

Forrester eCommerce

JUNE 13, 2019

Healthcare organizations (HCOs), once cloud laggards, are embracing public and private cloud services to address a wide range of business problems.

Operations 347

Operations 347

Retail TouchPoints

FEBRUARY 28, 2022

Noting the importance of investing in its team members, Target announced a new starting wage range of $15 to $24 per hour , along with greater healthcare access for workers and their families. Additionally, approximately 20% of the Target team will now be afforded access to comprehensive healthcare benefits.

Fulfillment 240

Fulfillment Supplies Retail Operations 240

Kissmetrics

DECEMBER 1, 2021

Why Do Healthcare, Medical Professionals and Businesses Need to Understand SEO? There are plenty of reasons healthcare professionals should focus on medical SEO, but the biggest selling point is usually the influx of new patients via website traffic. 10 Tips for Healthcare and Medical SEO. Healthcare and Medical SEO Conclusion.

SEO 236

SEO White Paper Improvements Other 236

Forrester eCommerce

JUNE 25, 2018

Disruption is Bringing Much Needed Innovation to Healthcare Disruption is not new to healthcare, but the entrance of established brands from other industries signals a level of disruption that hasn’t been seen before. Healthcare Organizations take note, innovate now or become irrelevant tomorrow.

Customer Experience 272

Customer Experience Consumer Other Customer 272

Forrester eCommerce

OCTOBER 28, 2020

My colleagues Alessia Stewart, Paul-Julien Giraud, and I embarked on a journey two months ago to understand how connected devices can support the delivery of healthcare. We thought connected devices could inform diagnoses, monitor patients, ensure compliance of treatment plans, and assist with clinical trials.

Information 251

Information Customer 251