Retail TouchPoints

MARCH 19, 2024

Kohl’s has increased its assortment of home décor items by 40% , adding new categories and elevating its mainstay bedding and bath products with more modern aesthetics and frequent pattern and color injections.

Customer Retention 259

Customer Retention Multichannel Arts Consumer 259

Retail TouchPoints

NOVEMBER 1, 2023

Ahh, holiday fare: Rudolph the Red-Nosed Reindeer, How the Grinch Stole Christmas …and live video shopping from two of the country’s biggest retailers, The Home Depot and Best Buy. Merry & Bright , Home Depot’s shoppable content series, drops its three 10-minute episodes on Nov.

Shopping Carts 279

Shopping Carts Outdoor Gifts Presentation 279

Retail TouchPoints

APRIL 12, 2023

The Home Depot has named Melanie Babcock to the new position of VP, Retail Media+ and Monetization, responsible for providing improved supplier experiences while driving new sources of ad revenue, profitability and sales.

Retail 352

Retail Improvements Channel Marketing 352

Retail TouchPoints

MAY 5, 2022

The Home Depot has introduced Home Depot Ventures, a $150 million venture capital fund designed for early-stage companies aiming to improve the customer experience and shape the future of home improvement. This is an exciting opportunity to find and scale the next big ideas in technology and retail.”.

Improvements 264

Improvements Retail Books Technology 264

Retail TouchPoints

AUGUST 23, 2023

The Home Depot is tapping into this value by creating a branded content destination to support young homeowners. To validate the value and influence of branded content, The Home Depot partnered with Morning Consult to better understand the mindset of millennial homeowners.

Workshop 246

Workshop Consumer Improvements Recommendation 246

Retail TouchPoints

SEPTEMBER 27, 2021

Nordstrom has introduced a two-story Nordstrom Home retail space at its NYC flagship location in Midtown Manhattan with an emphasis on city living featuring products such as compact appliances, small furniture and suitcase-friendly items for tourists.

Retail 303

Retail Consumer Customer 303

Retail TouchPoints

OCTOBER 26, 2023

Photo courtesy Home Depot Home Depot is the self-proclaimed home of “the doers.” And that mentality of empowering people’s entrepreneurial drive extends inside the organization as well, where Home Depot has built a robust retail media operation that began long before “retail media” was a commonplace term.

Retail 278

Retail Social Media Definition Marketing 278

Retail TouchPoints

MAY 31, 2023

At Home has named Jeff Evans as President and Chief Merchandising Officer, effective June 19. Evans will leverage 32 years of industry experience including ecommerce, brand building, product development, sourcing and identifying business opportunities, to help the home décor retailer advance its business.

Department Stores 265

Department Stores Apparel Toys Omnichannel 265

Retail TouchPoints

MAY 16, 2023

The Home Depot posted its weakest quarter in years, with Q1 2023 seeing a 4.5% Challenges like deflation in lumber prices and unfavorable weather that caused customers to put off home improvement projects weighed heavily on the results. comparable sales decline year-over-year. Total sales were $37.3 billion , down 4.2% from Q1 2022.

Improvements 278

Improvements Consumer Customer Marketing 278

My Wife Quit Her Job

OCTOBER 24, 2023

JK is a longtime student of my Create A Profitable Online Store Course and he runs a seven figure business selling home goods over at SaratogaHomeOnline.com. JK is a longtime student of my Create A Profitable Online Store Course and he runs a seven figure business selling home goods over at SaratogaHomeOnline.com.

Books 273

Books eCommerce Other 273

Retail TouchPoints

DECEMBER 6, 2023

In a recent survey , Prime Student found that 79% of college students are saving up for travel, with 43% of those students prioritizing a trip home to see family or a friend. Amazon Prime is helping these students get home for the holidays through a partnership with StudentUniverse , a travel deal aggregator.

Travel 264

Travel Subscription Books Supplies 264

Retail TouchPoints

JULY 25, 2023

The Home Depot has introduced an online guided version of MISSION TRANSITION , three free, self-paced online courses designed to provide military veterans with the tools to transition into the civilian workforce. Courses include: Optimize Your Resume , Build Your Personal Brand and What to Expect While Interviewing.

Improvements 246

Improvements Other 246

Retail TouchPoints

OCTOBER 13, 2022

Walmart has launched a selection of exclusive Roku smart home products, including security cameras, video doorbells, lighting and plugs. Roku Smart Home also will be compatible with third-party voice integrations. “At Amazon also recently expanded its smart home capabilities through the acquisition of iRobot for approximately $1.7

Toys 316

Toys Electronics Operations Technology 316

Retail TouchPoints

NOVEMBER 17, 2023

The Home Depot has one major advantage over competing retailers that keep much of their inventory in back rooms, where it’s invisible to customers and associates alike. He added that all Home Depot associates’ devices will be equipped with this application by Black Friday.

Improvements 252

Improvements Fulfillment Operations Presentation 252

Retail TouchPoints

OCTOBER 18, 2022

The Home Depot has launched a jobseeker marketplace called the Path to Pro Network, designed to connect skilled tradespeople to hiring trades professionals in the construction and home improvement industries. military veteran or has graduated from The Home Depot’s free trades training program. year-over-year to $43.8

Customer 309

Customer Improvements Retail Customer Experience 309

Retail TouchPoints

APRIL 4, 2023

The Home Depot Foundation , the charitable arm of The Home Depot , has pledged to invest $10 million in community service projects for 2023 in celebration of the 30-year anniversary of The Home Depot’s associate volunteer force, Team Depot. “We aren’t just in these communities; we are a part of them.

Improvements 298

Improvements Customer Customer Experience 298

Retail TouchPoints

MARCH 17, 2022

During the pandemic, the relationship between homeowners and their homes fundamentally changed, as lockdowns, social distancing guidance and quarantine protocols left many consumers with an abundance of time to stare at their own four walls. This makes them a great target audience for brands in the home improvement space.

Improvements 305

Improvements Home Furnishings Shipping Costs Customer 305

Retail TouchPoints

NOVEMBER 9, 2023

In collaboration with Boston’s Mass General Brigham hospital, Best Buy Health will support an expanded home-based health care delivery model designed to improve how safe, quality care can be provided with technology and clinical expertise. The partners also are seeking to address worker shortages in health care.

Technology 261

Technology Mobile Improvements Management 261

Retail TouchPoints

NOVEMBER 8, 2022

The new doorstep returns pilot comes as Overstock.com completes its transition into a furniture-only online retailer, after 18 months spent exiting all non-home categories. As the fourth -largest online retailer of home furnishings in the U.S., 30, 2022, and customer count dropping 22.6%.

Home Furnishings 287

Home Furnishings Gifts Online Retail Marketing 287

Retail TouchPoints

SEPTEMBER 6, 2023

Banana Republic has officially launched BR Home , the brand’s new furniture and home décor business. The company also is planning two BR Home pop-up experiences, in New York and Los Angeles. Parent company Gap Inc. In addition to being sold at BRHome.com, the collection also will be available in select U.S. ”

Arts 264

Arts Travel Clothing Retail 264

Retail TouchPoints

JANUARY 5, 2023

The Home Depot has added three new tiers to its Pro Xtra loyalty program as it seeks to gain a larger share of the $450 billion home building professionals’ market. We’re focused on serving the Pro no matter where, when and how they choose to shop with The Home Depot.”.

Customer 278

Customer Management Retail Marketing 278

Retail TouchPoints

JULY 1, 2022

Real estate firm See Wee Homes has launched a home décor boutique storefront at a new realty location in North Charleston, S.C. Lisa Grant, Broker and Owner of See Wee Homes, decided to blend real estate and home décor by incorporating a retail space relevant to the interests of prospective home buyers.

Channel 312

Channel Other eCommerce Management 312

Retail TouchPoints

AUGUST 29, 2022

The Home Depot began distributing 125,000 hdPhones to store associates in June 2022, but as with any piece of hardware, the multi-function devices are really only as good as the in-store networks supporting and connecting them. That’s a major reason the rollout coincided with a network refresh for the retailer’s U.S.

Outdoor 290

Outdoor Technology Demo Operations 290

Retail TouchPoints

MAY 30, 2023

For over 50 years, Bouclair has been committed to offering our customers not only stylish and affordable home furnishings, but also a personalized and enjoyable shopping experience,” said Peter Goldberg, President and CEO of Bouclair in a statement. “As

Home Furnishings 293

Home Furnishings POS Omnichannel Fulfillment 293

Retail TouchPoints

SEPTEMBER 27, 2022

31, 2023; Curbside returns, which will allow customers to remain in their vehicles when returning items; and Return pickup at home for Walmart+ members who will be able to schedule pickup of eligible returns in the app then hand off returns without a box or label to delivery drivers for the retailer to process. Beginning in Oct.

Toys 329

Toys Omnichannel Electronics Gifts 329

Retail TouchPoints

NOVEMBER 7, 2022

Associates at a Home Depot location in Philadelphia reportedly voted against joining a union in a 165-51 vote, according to Reuters. The union, Home Depot Workers United, had sought to address concerns regarding wages, staffing and training. in October.

Fulfillment 257

Fulfillment Other Retail 257

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 303

Customer Experience Customer Supplies Technology 303

Retail TouchPoints

NOVEMBER 22, 2022

In the spirit of giving, and to fine-tune some of its brand messaging, Lowe’s is partnering with Wyndham Hotels & Resorts to create a home away from home with their Holiday Home Layover experience, specifically for travelers whose holiday travel plans have been disrupted. Miami — Wyndham Garden Miami International Airport.

Travel 303

Travel Mobile Channel Consumer 303

Retail TouchPoints

JANUARY 12, 2023

The Home Depot is enhancing its associate experience with a new app developed to help them prioritize tasks more effectively, and a new pay policy that rounds clock-ins and clock-outs to the nearest minute rather than the nearest 15 minutes. The new app, dubbed Sidekick, is aimed at improving the customer experience as well.

Customer Experience 296

Customer Experience Technology Mobile Improvements 296

Retail TouchPoints

JANUARY 8, 2024

One of the largest pharmaceutical companies in the world, Eli Lilly , is going DTC with the launch of the new LillyDirect platform, which offers disease management resources and home delivery of select Lilly medicines. Medicines will be delivered directly to patients’ homes for free. “A complex U.S.

Fulfillment 264

Fulfillment Management Consumer Improvements 264

Retail TouchPoints

JANUARY 28, 2022

The Home Depot has named 22-year company veteran Edward “Ted” Decker as CEO and President, effective March 1, 2022. “As a 22-year associate of The Home Depot, Ted has nurtured our culture by living our values and demonstrating servant leadership throughout his career,” said Menear. ”

Merchant Services 270

Merchant Services Arts Supplies Operations 270

Retail TouchPoints

MARCH 30, 2023

Banana Republic has expanded its selection of home goods with an exclusive spring collection of premium bedding, rugs, pillows and décor. The new additions to the BR Home collection will focus on craftsmanship and sourcing products using high-quality and natural fabrics such as European linen, plush cotton cashmere and organic cotton. 

Arts 255

Arts Travel Clothing Gifts 255

Retail TouchPoints

AUGUST 5, 2022

“Over many years, the iRobot team has proven its ability to reinvent how people clean with products that are incredibly practical and inventive — from cleaning when and where customers want while avoiding common obstacles in the home to automatically emptying the collection bin,” said Dave Limp, SVP of Amazon Devices in a statement.

Customer 286

Customer Marketing 286

Retail TouchPoints

MARCH 8, 2023

Best Buy Health will work with Atrium Health to develop new hospital-at-home offerings, helping enable providers to deliver high-quality care while reducing emotional and financial burdens on patients and caregivers. Additionally, the retailer added the Best Buy Health Lively app on the Apple Watch in 2021.

Omnichannel 278

Omnichannel Supplies Technology Consumer 278

Retail TouchPoints

MAY 27, 2021

Walmart and Gap have entered a strategic partnership to introduce Gap Home , a home essentials brand exclusive to Walmart. The collection, which will launch June 24, will feature more than 400 items across home décor, tabletop, bedding and bath, with styles designed for every space from college dorms to homes.

Arts 306

Arts Fashion Improvements Customer 306

Retail TouchPoints

SEPTEMBER 14, 2023

Beginning in July 2022, Best Buy began deploying specially trained Geek Squad agents to set up monitoring technology in the homes of patients with chronic conditions like congestive heart failure (CHG) and chronic obstructive pulmonary disease (COPD) and to instruct patients in their use.

Technology 276

Technology Management Improvements Other 276

Retail TouchPoints

JANUARY 27, 2023

The Home Depot is achieving these goals through Sidekick, an in-house mobile app designed to empower associates to make the most of their time. Sidekick lives on Home Depot’s hdPhones, which were developed in collaboration with Zebra Technologies , HPE and Aruba. So we have to give them the time to engage with the customer.”

Technology 299

Technology Mobile Management Customer 299