Retail TouchPoints

JUNE 30, 2023

We are a company all about relationships because that’s what our customers are celebrating when they buy from us — all the relationships in their lives. Going Beyond the Gift Many often ask us how we achieved creating such robust relationships and communities? That means we don’t follow the typical product purchasing protocol.

Customer 253

Customer Workshop Gifts Multi-channel 253

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Strong data protection vision and strategy, brought to life in clear practices, create a sense of trust and enhance customer loyalty. Ecommerce sales in the U.S.

Customer Loyalty 299

Customer Loyalty Customer Consumer Gifts 299

Retail TouchPoints

AUGUST 10, 2023

retail ecommerce sales — and 6.5% To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites. Insider Intelligence predicts that mobile commerce sales will account for 43.4% of all U.S.

Mobile 239

Mobile Retail Consumer Customer Experience 239

Retail TouchPoints

APRIL 13, 2023

How can your wine brand stand out among thousands of competitors? To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy. It’s about more than having the most eye-catching packaging or best shelf spot — although these are important factors.

Marketing 315

Marketing Omnichannel Channel Social Media 315

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. shoppers list shared values as the biggest factor behind brand loyalty. “We’ve

Customer Retention 256

Customer Retention Shipping Costs Shipping Gifts 256

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 240

B2B eCommerce BigCommerce Omnichannel 240

Retail TouchPoints

AUGUST 2, 2022

The pandemic helped bring countless brands online, but it also made it that much harder to keep a customer’s attention. One way to improve targeting and increase loyalty is to offer consumers personalization that really meets their needs. Personalization goes beyond knowing your customers’ names and emails.

Clothing 240

Clothing Fashion Channel Information 240

Groove

JUNE 9, 2021

Many eCommerce marketers struggle with this concept. With an optimized eCommerce email marketing strategy you'll attract new leads, engage more contacts and convert them into customers in no time. There are so many different rules to set that help eCommerce merchants capture the leads they want. The right time.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Optimizely

OCTOBER 22, 2020

Loyalty programs have come a long way since Betty Crocker first introduced its box top coupons in 1929, ushering in a new era of modern customer loyalty. Today, brands no longer have to be retail icons or superpowers to be able to launch loyalty programs. belong to at least one loyalty program, and a typical U.S.

Payments 367

Payments Customer Loyalty Customer Retention Outdoor 367

Retail TouchPoints

FEBRUARY 21, 2024

While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers. This means that it’s not enough for products to be delivered quickly – customers also want to know that if those items aren’t quite what they expected, they can be returned just as quickly and easily.

Shipping Costs 237

Shipping Costs Shipping eCommerce Small Business Retail 237

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

Accessories 216

Accessories Customer Loyalty Events Apparel 216

Retail TouchPoints

JANUARY 31, 2024

Lately, Intuit Mailchimp has been laser focused on solving our customers’ clustomer problem. In our recent survey with Edelman DXI , we found that customers are 87% more likely to click into an email if it’s personalized to them, and 71% of customers are more likely to purchase from a company that sends them personalized email.

Marketing 253

Marketing Customer Retention Shopify Social Media 253

Groove

MARCH 4, 2024

The world of retail is fast-paced, and web design is the cornerstone of customer engagement. Striking this balance is the key to building brand loyalty with eCommerce. Striking this balance is the key to building brand loyalty with eCommerce. Let’s explore 20 exciting trends in web design effects.

Web Design 370

Web Design eCommerce Improvements Presentation 370

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. It’s the most important weapon for success in your arsenal.

Social Media 273

Social Media Consumer Information Marketing 273

Groove

JANUARY 8, 2021

With online returns expected to hit record highs, many eCommerce retailers must adjust their business operations and return policies to ensure a positive customer experience. eCommerce Returns: What To Expect In Early 2021. eCommerce Returns Are Forecasted To Reach A Record High. How To Face High eCommerce Return Rates.

eCommerce 363

eCommerce Fulfillment Subscription Consumer 363

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

Retail 272

Retail Shipping Costs Improvements Customer Experience 272

Retail TouchPoints

NOVEMBER 24, 2022

Ecommerce businesses are always looking for ways to boost visibility and generate high-volume sales. Shoppers’ expectations have evolved, and it’s time ecommerce practices do so as well. Shoppers’ expectations have evolved, and it’s time ecommerce practices do so as well. Increased Brand Loyalty. Frictionless Commerce ?

eCommerce 252

eCommerce Mobile Merchant Services Recommendation 252

Retail TouchPoints

APRIL 18, 2024

How can others keep up? However, when the frog is immersed into a pot of lukewarm water that is slowly brought to a boil, the frog doesn’t sense any danger and ultimately perishes. There’s an analogy here to what is happening in retail, as retailer leaders have become increasing immersed in technology-driven innovation over the past decade.

Technology 269

Technology Retail White Paper Fulfillment 269

Retail TouchPoints

JANUARY 13, 2023

The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. The big question for brands and retailers is how to increase revenues and efficiency, decrease expenses and make every customer count. How to Maximize Your Top Line in 2023 .

Shipping Costs 277

Shipping Costs Retail Recommendation Consumer 277

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them. Seizing the Moment That opportunity lies in the retail loyalty program.

Retail 272

Retail Books Consumer Social Media 272

Retail TouchPoints

APRIL 27, 2023

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about the bigger picture: how their purchases impact our environment. For example, most consumers today are concerned about carbon emissions, climate change and sustainability.

Shipping Costs 276

Shipping Costs eCommerce Customer Shipping 276

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. What Is The eCommerce Customer Journey?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

Retail TouchPoints

DECEMBER 20, 2021

These new blended shopping habits are evolving and will be key to building brand loyalty in 2022 and beyond. Search abandonment is not only a costly problem for retailers as a lost revenue opportunity but also a lost brand loyalty-building opportunity. That’s more than double the historical average.

Consumer 355

Consumer Retail Travel Omnichannel 355

Retail TouchPoints

APRIL 1, 2022

A recent focus on digital strategy in ecommerce has changed what the customer journey looks like, from how brands attract customers to how they continue to reach them after a purchase. For retailers, this creates ample opportunity to engage their customers using untapped touch points.

Retail 249

Retail Shipping Costs Fulfillment Shipping 249

Smile.io

MARCH 20, 2024

Customers no longer simply appreciate being rewarded for their business—they expect it. Starting an ecommerce store is easier than ever with the rise of ecommerce platforms like Shopify. In a highly saturated market, customers have endless choices of brands to support.

Shipping Costs 76

Shipping Costs Shopify Customer Loyalty Merchant Services 76

Retail TouchPoints

APRIL 16, 2024

Customer satisfaction and loyalty are paramount in today’s competitive ecommerce landscape, since customers have countless brands, retailers and marketplaces to choose from. Even the best products and online storefronts fall flat if customers aren’t happy with one tiny part of their experience.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Retail TouchPoints

MAY 20, 2022

Our goal is to enhance the grocery experience no matter how our guests choose to shop, and Veeve’s technology brings the ease and integration of ecommerce right to the grocery cart.”. Additionally, the solution will be integrated with the Albertsons for U loyalty program. in a statement. in a statement.

Shopping Carts 304

Shopping Carts Customer Loyalty Technology Mobile 304

Retail TouchPoints

SEPTEMBER 14, 2022

It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank. Consider that last year, retail ecommerce sales amounted to nearly $4.9 What is First-Party Data and How Do I Get It?

Retail 287

Retail Social Media Presentation Customer Loyalty 287

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. This means lost sales and irritated customers who blame the brand.

Financial Services 262

Financial Services Payment Services Payments Small Business Retail 262

Retail TouchPoints

NOVEMBER 9, 2023

Right before we launched, I had a panic attack when I did the math of how many customers we would need to survive,” recounted Andy Hunter, Founder and CEO of Bookshop.org in an interview with Retail TouchPoints. “It As its power and reach have grown, countless companies have tried to take on Amazon , but few have succeeded.

Small Business Retail 298

Small Business Retail Books Shipping Costs eCommerce 298

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals. But why should this matter to us as shoppers?

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Retail TouchPoints

NOVEMBER 2, 2021

Research finds that customer experience is the number one factor driving ecommerce brand loyalty , even more so than price and product selection. There are lots of ways brands can create experiences for their customers, and one of the best ways is to mold that experience to a shopper’s busy, on-the-go life.

Point of Sale 295

Point of Sale Mobile Customer Marketing 295

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales. Here are six ways we see retailers innovating the in-store experience to keep up.

Retail 226

Retail Sporting Goods Department Stores Consumer 226

Retail TouchPoints

NOVEMBER 24, 2023

A recent survey of more than 2,000 consumers revealed that over half won’t be able to buy as many gifts as last season, with more than one-quarter of the respondents claiming they plan to limit how much they spend. Step One: Curate impactful user generated content and leverage positive product ratings and reviews.

Social Media 285

Social Media Events Gifts Consumer 285

Retail TouchPoints

JUNE 21, 2023

Parents and caregivers are always on the lookout for activities to keep their kids engaged during the summer months, and Michaels has tapped into this need — and not coincidentally, creating new opportunities to build customer loyalty — through Camp Creatology.

Customer Loyalty 233

Customer Loyalty Customer Arts Omnichannel 233

Retail TouchPoints

JUNE 8, 2023

During the opening keynote for the D2 Summit: Retail Edition, Frances Yu, the US and Global Lead for Unlimited Reality at Deloitte’s XR and Spatial Computing practice, will share how brands can actually use AI, XR and Web3 to make digital more human by creating unified experiences rooted in personal human connection.

Technology 261

Technology Customer Loyalty Omnichannel Consumer 261

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. We’ve always talked about shipping costs being high if you’re running a successful ecommerce site, but it’s more than that.

eCommerce 298

eCommerce Shipping Costs Channel Operations 298