Retail TouchPoints

APRIL 1, 2022

A recent focus on digital strategy in ecommerce has changed what the customer journey looks like, from how brands attract customers to how they continue to reach them after a purchase. For retailers, this creates ample opportunity to engage their customers using untapped touch points. It All Comes Down to Data.

Retail 249

Retail Shipping Costs Fulfillment Shipping 249

Retail TouchPoints

DECEMBER 13, 2023

And no matter how relatively small they may seem, our individual choices matter and can contribute to climate disruption. With that in mind, one habit to consider paying extra attention to is your beauty routine. Packaging Takes Center Stage So what does sustainable beauty really mean?

Beauty and Health 226

Beauty and Health Social Media Consumer Customer Loyalty 226

Retail TouchPoints

DECEMBER 14, 2023

Yet what most retailers don’t realize is how significant the opportunity is in the post-purchase experience, and consumers and retail leaders have quite a different view of this part of the shopping journey. Relevancy is the New Standard The key to attracting new customers and keeping existing ones happy is relevancy.

Customer Experience 252

Customer Experience Shopping Carts Presentation Social Media 252

Retail TouchPoints

SEPTEMBER 14, 2023

Supply chain experts agree that the most powerful solutions are those that use predictive analytics to place the inventory customers want in locations as physically close as possible to that end consumer — a simple theory that can be devilishly hard to put into practice. in an interview with Retail TouchPoints. Unemployment is at 3.5%

Shipping Costs 265

Shipping Costs Fulfillment Shipping Customer Loyalty 265

lateshipment

DECEMBER 17, 2023

January is the peak month for package returns, with e-commerce businesses seeing 51% of the returns in a given year. While this may seem daunting, a well-defined return policy and efficient processes can turn a potential headache into a positive customer experience and build customer loyalty.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

lateshipment

JANUARY 30, 2024

The post-purchase is an exciting phase for your customers, as it is the last station before they get to their destination called happiness from collecting their orders. WISMO requests alone make up approximately 50% of the overall customer inquiries. 5-Point Checklist To Reduce Post-Purchase Customer Inquiries 1.

Customer 130

Customer eCommerce Merchant Services Shipping 130

lateshipment

MAY 6, 2023

Are you up for a simple exercise that will predict how successful your business will be? What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Thus, it is important to make things memorable in a positive sense and build stronger customer relationships.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 311

Customer Experience Technology Customer Fulfillment 311

lateshipment

OCTOBER 27, 2023

Gorgias is a powerful customer service helpdesk software that strives to help e-commerce merchants provide exceptional customer service and turn your customer service into a profit center. We developed this guide (along with a downloadable handbook!) Automation takes care of the management of these areas.

Events 130

Events Merchant Services Customer eCommerce 130

lateshipment

NOVEMBER 26, 2023

The One-Time Shopper Dilemma You might have faced this scenario where someone shops with your brand once and that’s all… you never hear from them again. This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are a necessary evil. It is nothing more than an automatic action to be initiated after losing an order. Cancellation confirmation messages present a golden opportunity to reconnect with customers. Build goodwill. Get feedback.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

JULY 26, 2021

Whether you add these functions in-house or outsource them, you should have a clear understanding of the skills and infrastructure you’ll need, and how to get them. Building an Online Presence. to visit your website. to visit your website. To acquire customers, having an online presence is a must.

Payment Services 278

Payment Services Fulfillment Web Design B2B 278

Ecommerce Platforms

JANUARY 24, 2023

The bottom line: It’s a given that customers will read online reviews before deciding on a product Just look at popular online marketplaces, for instance. Most products display positive, negative, and mediocre reviews posted by real-life customers. Needless to say, glowing reviews help ecommerce businesses attract customers.

Shipping Costs 197

Shipping Costs Merchant Services Subscription Shopify 197

lateshipment

JUNE 8, 2022

Today’s shoppers have high customer service expectations and zero tolerance for issues. This not just applies to the purchase phase but the post-purchase order delivery phase as well, which, unfortunately, you have no control over as the package has been handed off to the shipping carrier. What is Proactive Customer Service?

Customer 130

Customer Shipping Costs Shipping Events 130

365 Retail

APRIL 15, 2024

Gone are the days of waiting weeks for your online orders to arrive. E-commerce has evolved rapidly, and customer satisfaction is at the heart of these changes. The answer is smart logistics which leverages innovative technology and data-driven insights in order to streamline operations. What does this mean?

eCommerce 97

eCommerce Customer Shipping Costs Fulfillment 97

Smile.io

DECEMBER 4, 2023

The holiday season is a unique opportunity for small brands to shine, as customer sentiment is malleable, and word-of-mouth referrals are naturally inclined with gift-giving. How to Build Customer Loyalty with Your Order Packaging Your order packaging gives you a unique opportunity to build a relationship with your customers.

Shipping Costs 79

Shipping Costs Gifts eCommerce Shipping 79

Kissmetrics

OCTOBER 19, 2021

The good news is that as a brick-and-mortar business owner, you can promote your website to the foot traffic in and around your store to aid your online visibility and increase digital sales. Shoppers coming into your store know you, trust you, and are more likely to purchase from you. It provides targeted reach.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Retail TouchPoints

JANUARY 11, 2023

When I wore the shirt to work, all these slightly miserable customers who never made eye contact with me started laughing, asking about the bakery and saying they had to get a shirt.”. Lesson 1: Embrace all the senses to bring your brand to life. Lesson 1: Embrace all the senses to bring your brand to life.

Retail 253

Retail Social Media Customer Loyalty Travel 253

lateshipment

MAY 8, 2022

Customer interactions with your eCommerce brand don’t just end with the purchase. For repeat purchases, you need to delight them and keep them in a brand-immersive order tracking experience in the post-purchase phase. The Current State of Legacy Order Tracking Methods. There’s a lot more to it ( 50% in fact ).

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Kissmetrics

SEPTEMBER 17, 2021

Here’s the thing though, by automating your Instagram, you can deliver great content, and also spend less time doing it. What’s crazy is a lot of marketers don’t know how to automate their Instagram marketing beyond scheduling a few posts… which isn’t really much automation at all. Imagine you’re getting story mentions.

Social Media 359

Social Media Marketing Customer Loyalty Other 359

Algopix

FEBRUARY 22, 2024

Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. By crafting unique branding elements such as logos, packaging, and messaging, sellers can differentiate their products and cultivate customer loyalty. Steps to Launch Your Amazon FBA Private Label Business: 1.

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

Smile.io

APRIL 15, 2024

Whether you’re looking to pamper your pup or pick up a treat for your cat, they’re a popular go-to for one-stop shopping.  Part of this success can be attributed to its loyalty and rewards program— Treat Rewards.  Are you changing your rewards?   Generating $9.7B But not PetSmart. 

Social Media 70

Social Media POS Gifts Events 70

ESW

MARCH 5, 2024

Omnichannel logistics provides the backbone for a multi-faceted shopper’s journey, ensuring that every touchpoint is not only connected but also seamlessly enhances the customer experience. It gives customers the visibility they expect into inventory, flexible order options and uniform pricing regardless of where they shop.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Kissmetrics

NOVEMBER 25, 2020

Sometimes it can feel like you’re doing so many little things just to keep the business going, so you don’t have time to focus on the big picture, taking your business to the next level. E-commerce automation is any digital or technologically-driven task triggered by an action or non-action from a customer, your team, etc.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

lateshipment

FEBRUARY 26, 2020

Picture this : You’re a retailer based in Chicago, dealing in apparel and your loyal customer John has ordered a tux for his high-school reunion from your store. You pick it, pack it, and ship it via an expedited service from your shipping partner. So much for paying your shipping carrier all those dollars.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Omnisend

FEBRUARY 22, 2021

For instance, omnichannel capabilities that are table stakes today—last-mile delivery, order online pick up in store, or order online return to store—weren’t even part of the zeitgeist a few years ago. Modern brands view omnichannel marketing as a way to evolve with their customers as they move through life’s changes.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

lateshipment

MAY 14, 2022

Every e-commerce business strives to give its customers the best experience (CX) associated with their brand. Starting from a user-friendly site to a great checkout experience and a support team that’s available around the clock to tend to customer issues, and so much more. We’ll look at them in more detail. .

Improvements 130

Improvements eCommerce Shipping Events 130

lateshipment

MARCH 13, 2020

And experience drives how consumers perceive a brand. Be it their journey to the checkout phase or their post-purchase, last-mile delivery phase, it is imperative that you provide customers with an experience that builds trust, is delightful, and creates a positive brand perception. . Consumers own brand perception.

Customer Loyalty 242

Customer Loyalty Customer Shipping Costs Shipping 242

Ecommerce Platforms

APRIL 29, 2022

With both Clover and Shopify, you can sell products online and offline, manage payments from a multitude of different sources, track your inventory and so much more. Today, we’re going to take a closer look at the capabilities of both Shopify and Clover POS, to help you make the right choice for your business. Go to the top.

POS 209

POS Merchant Services Shopify Payment Services 209

ESW

APRIL 26, 2023

As soon as a shopper has placed their order, the post-purchase customer experience begins. For many brands with DTC ecommerce channels, new customers can be hard-won, and the post-purchase process is crucial to nurturing the next purchase. Keep Communication Flowing Customers want to know what is going on with their purchase.

Customer Experience 78

Customer Experience Merchant Services Payment Services Customer 78

lateshipment

APRIL 26, 2022

You need to make sure that you don’t be like them because your customers will still blame you for shipping issues. 40% of the customers will stop doing business with you after one bad customer service experience, which can often be due to shipping-related issues. Enforce a shipping strategy with a well-planned team.

eCommerce 130

eCommerce Shipping Costs Shipping Multi-channel 130

Algopix

DECEMBER 10, 2023

If you’re gearing up for your inaugural FBA shipment, you’re standing at the threshold of an exciting journey. In this all-encompassing guide, we’ll meticulously guide you through every step of the process, from initial preparations to the creation of your shipment.

Definition 112

Definition Shipping Costs Fulfillment eCommerce 112

Ecommerce Platforms

APRIL 20, 2022

These tools can both support business leaders in taking payments offline, building relationships with customers, and even building an online presence. Both solutions provide a range of POS features, as well as tools for building your own online store, strengthening customer relationships, managing team members and more.

POS 211

POS Shopify Payment Services Merchant Services 211

Omnisend

OCTOBER 4, 2023

Reading Time: 7 minutes Many ecommerce merchants think order cancellation emails are nothing more than a necessary evil, initiated after losing an order. But savvy online retailers know that cancellation confirmation messages present a golden opportunity to reconnect with customers. Build goodwill. Get feedback.

Merchant Services 88

Merchant Services Payment Services Shipping Costs eCommerce 88

lateshipment

NOVEMBER 15, 2022

Exceptional customer support is not an option but a necessity. Especially if you’re part of an e-commerce business, there can be no second thoughts when it comes to a great customer support service, as it plays a huge role in positive customer experiences (CX), which then further leads to repeat purchases.

Customer 130

Customer Social Media eCommerce Shipping Costs 130

lateshipment

APRIL 28, 2022

Businesses put a lot of time and effort into making the customer hit the ‘buy’ button. This is how your customers spend their entire day after purchasing at your e-commerce store. This is how your customers spend their entire day after purchasing at your e-commerce store.

eCommerce 130

eCommerce Retail Shipping Social Media 130