Wiser

SEPTEMBER 27, 2023

Customer satisfaction surveys are an invaluable tool for businesses seeking to improve their performance and stay ahead of the curve in an increasingly competitive market landscape. These surveys provide direct insights from the very people who matter most—customers. Surveys are not just questionnaires.

Customer 146

Customer Retail Customer Retention Improvements 146

Smile.io

JULY 23, 2019

No small business owner would ever say that they’re okay with losing their existing customers to a competitor, but their marketing budget suggests otherwise.

Customer Retention 40

Customer Retention Improvements Customer Marketing 40

Algopix

OCTOBER 21, 2023

But with a myriad of data points to choose from, how do you know which eCommerce KPIs are the most important for your business? KPIs are specific, measurable metrics that provide insights into various aspects of your eCommerce business. It’s a measure of how much money your online store is making.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Social Media 118

lateshipment

MAY 28, 2020

How much, you ask? How would you feel if you were affected by any of the following situations? Now put your customer in the same situation. Read till the end to learn how you can deal with late deliveries and spur customers to spend more on your brand! They lead to customer churn. They want it free.

Shipping Costs 246

Shipping Costs Customer Retention Shipping Small Business Retail 246

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 259

Shipping Costs Improvements Live Chat Retail 259

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Kissmetrics

MAY 18, 2021

A CRO program can improve ROI for your e-commerce business by targeting website performance and testing user experience methods that encourage online conversions. Below, we’ll cover why CRO programs matter, how to create them, and what success in this space really looks like. What Is a CRO Program? Why Are CRO Programs Important?

eCommerce 280

eCommerce SEO Improvements Document 280

Omnisend

AUGUST 18, 2021

As a marketer, you’re probably well aware of the importance of a good customer retention strategy. We know that it’s easier, cheaper, and more profitable to keep an active base of loyal customers rather than constantly acquiring new ones. With this in mind, it makes sense that customer retention is high on the priority list.

Customer Retention 148

Customer Retention Customer eCommerce Customer Loyalty 148

Omnisend

AUGUST 17, 2021

Nowadays, every aspect of your marketing performance can be measured with ecommerce analytics tools , compared to ecommerce benchmarks , and acted upon with marketing strategies that give you the very best chance of success. With so much information now available at your fingertips, it can be difficult to know how best to use it all.

eCommerce Analytics 148

eCommerce Analytics eCommerce Customer Retention Shopping Carts 148

lateshipment

MARCH 15, 2021

How much, you ask? So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! How would you feel if you were affected by any of the following situations?

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

lateshipment

MAY 6, 2023

Are you up for a simple exercise that will predict how successful your business will be? What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Thus, it is important to make things memorable in a positive sense and build stronger customer relationships.

Customer Experience 130

Customer Experience Shipping Costs Customer eCommerce 130

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

MAY 11, 2021

Many retailers are getting the concept of customer journeys wrong, or, rather, they have great customer journeys mapped out — they just end after the “purchase” moment. The problem is that once you have won that customer, their loyalty isn’t locked in — you need to draw them back again and again. Refund Versus Exchange.

Customer Experience 200

Customer Experience Customer Customer Retention Books 200

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 144

Customer Payment Services Payments Other 144

Kissmetrics

DECEMBER 2, 2021

Google Analytics 4 was designed to be the latest generation of web analytics platforms—providing a base for marketers around the world to effectively analyze important customer usage metrics. The latest generation of Google Analytics sells itself as focused on customer privacy. What Is Google Analytics 4? That’s not all, however.

Events 339

Events Social Media Improvements Customer 339

Retail TouchPoints

SEPTEMBER 30, 2021

But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more. Thanks to services like Amazon and Uber, customers today expect and want more on-demand and personalized experiences.

Consumer 296

Consumer Social Media Improvements Customer Loyalty 296

Kissmetrics

JUNE 29, 2021

Customer acquisition is a huge pain point for many business owners. Your goal should be to put together a system that acquires customers almost on autopilot. What Is Customer Acquisition? Customer acquisition is your business’s process of bringing in new customers. What Is the Purpose of Customer Acquisition?

Customer 276

Customer Social Media Customer Retention eCommerce 276

Omnisend

JUNE 8, 2021

It’s no secret that your existing customers are your best customers. However, every ecommerce merchant reaches a tipping point where it makes more sense to focus on retention. Of course, creating a customer retention strategy is easier said than done—unless you have data to back it up.

Customer Retention 148

Customer Retention Customer Merchant Services Recommendation 148

Groove

DECEMBER 3, 2020

eCommerce automation improves the accuracy and relevancy of messaging and helps businesses save time by reducing redundant tasks. Automated Workflow: How Does It Work? Customize, automate, schedule and compose messages to as large or as small of a group as you'd like. Here at Groove, we like to use HubSpot to create workflows.

X-cart 221

X-cart Customer Retention Shopping Carts eCommerce 221

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales?

Retail 288

Retail Recommendation Games Consumer 288

Retail TouchPoints

SEPTEMBER 20, 2022

Fortunately for most brands, increased costs associated with building audiences in new channels may result in the kind of long-term customers and revenue that they need to survive whatever comes next. At the same time, modern direct mail takes advantage of the same custom audience modelling that brands are used to in digital and social.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. tickets, offer dynamic discounts to hesitant customers and even nudge satisfied buyers toward referrals.

eCommerce 264

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 264

Kissmetrics

JUNE 11, 2021

Marketing objectives are a set of trackable, measurable, clearly defined goals to help you expand your business. SMART stands for: Specific Measurable Attainable Relevant Timely. S – Specific: Visits, Leads, or Customers. Do you want to increase traffic, nurture traffic into leads, or convert leads into customers?

Social Media 278

Social Media Marketing Improvements Subscription 278

lateshipment

AUGUST 17, 2023

Just like choosing what they want to buy, customers have been showing increasing involvement in sending it back (be it for any reason). This has made how returns are handled at e-commerce stores a huge differentiator when it comes to customers choosing brands. But first, we’ll cover some basics to help you understand better.

Management 130

Management eCommerce Payment Services Merchant Services 130

lateshipment

JULY 29, 2022

That means, the holidays are the perfect time for you to make a strong impact on prospective customers and increase sales. What if you could improve your retention rates and turn a one-time holiday shopper into a lifetime customer? One of the best ways to retain your customers is to offer them a great customer experience.

Shipping Costs 130

Shipping Costs Customer Shipping eCommerce Platforms 130

Retail TouchPoints

JUNE 23, 2022

This is also the ideal time to review the online customer journey, because consumer expectations for ecommerce convenience and personalization are higher than ever, based on the findings of ClearSale’s 2021 State of Consumer Attitudes on Ecommerce, Fraud & CX survey. Personalize Your Back-to-School Marketing.

Payment Services 303

Payment Services eCommerce Payments Retail 303

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Still not convinced?

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 265

Payments Payment Services Customer Experience Social Media 265

Kissmetrics

JANUARY 3, 2022

Because many new marketing campaigns don’t have the right customer research, ideal client avatars, personalization, or segmentation. Account-based marketing is a B2B marketing strategy where the sales and marketing teams work together to find the most qualified accounts to become customers. Examples of Account-Based Marketing.

Presentation 270

Presentation Marketing Webinar PPC 270

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

Omnisend

JUNE 11, 2021

This is estimated to be a big loss, since the open rate is such a fundamental measure of any campaign’s success, or a subscriber’s behavior and engagement. This is estimated to be a big loss, since the open rate is such a fundamental measure of any campaign’s success, or a subscriber’s behavior and engagement. Let me explain.

Marketing 178

Marketing Channel Other Customer 178

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Customer Loyalty 240

Customer Loyalty Customer Retail Shipping Costs 240

lateshipment

OCTOBER 3, 2023

Customer service is an extremely critical function for any business and Zoho Desk is a powerful tool to help you orchestrate customer support flows of the highest quality to ensure standout customer experiences that inspire fierce loyalty. Now, here’s the deal.

Shipping Costs 130

Shipping Costs Customer Experience Shipping eCommerce 130

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store.

Improvements 98

Improvements Payment Services POS Payments 98

Kissmetrics

OCTOBER 24, 2020

Plus, an outsider’s perspective can likely improve strategizing and troubleshoot problems effectively too. Let’s start by reviewing how you can find the best consultant for your company. How to Find a Good Consultant – Getting the Interviewing Process Right. So what do you do? Hire a consultant, hands down.

Improvements 276

Improvements Document Reference Recommendation 276

ChannelSale

DECEMBER 4, 2023

Sales Conversion Rate Since it demonstrates how well your website converts visitors into consumers, the sales conversion rate must be a key performance indicator in any e-commerce plan. Customer Acquisition Cost Understanding the expense of obtaining new consumers is crucial for sustainable expansion.

eCommerce 59

eCommerce Shipping Costs Customer Retention eCommerce Marketing 59

Retail TouchPoints

JULY 14, 2021

A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall. A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall. Focusing Too Much on Skin Deep UX.

eCommerce Platforms 264

eCommerce Platforms Payment Services eCommerce Small Business Retail 264