Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. The situation is akin to Maslow’s Hierarchy of Needs , a model proposed by an American psychologist in 1943 to describe how human beings find motivation, grow and flourish.

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Retail TouchPoints

NOVEMBER 30, 2022

million shoppers went shopping for great deals, compared to 179 million in 2021 and 30 million more than the projected turnout of 166.3 Nearly all ( 97% ) of Thanksgiving Weekend shoppers were making holiday-related purchases and they spent an average of $325 each, 8% more than the approximately $300 average spend in 2021.

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Retail TouchPoints

SEPTEMBER 20, 2023

Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Holiday hiring was also down year-over-year in 2022, with employers adding 519,400 jobs, a 26% decline from 2021. Some of the biggest retailers in the U.S., Amazon: 250,000 + $1.3B Amazon: 250,000 + $1.3B

Payment Services 255

Payment Services Food and Beverages Fulfillment Operations 255

Retail TouchPoints

JUNE 21, 2021

DTC beauty brand Glossier is aiming to reclaim its physical retail presence as the world begins to emerge from the throes of the pandemic, with plans to open new stores in 2021 and 2022. In 2019 alone, the brand welcomed more than 1 million people into its permanent and temporary stores.

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Retail TouchPoints

JANUARY 4, 2022

Here’s how brands can marry sustainability with returns optimization to get better ROI out of what they’ve already invested in — chiefly, their products. As a result, online resale marketplaces like The RealReal, ThredUP and Poshmark gained many new customers throughout the past year and a half.

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Retail TouchPoints

AUGUST 1, 2022

And like their able-bodied counterparts, they shop, bank and carry on large portions of their lives online. In brick-and-mortar stores, title III of the American Disabilities Act (ADA) mandates ramps for mobility-impaired customers or braille signs for the visually impaired. Firstly, digital stores are easy to find and visit.

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Retail TouchPoints

APRIL 20, 2023

The invite-only program requires at least six store visits a year and a “spend threshold in the six figures ,” according to Harper’s Bazaar. Members also receive SaksFirst Diamond member benefits, including free upgraded shipping, complimentary valet parking at Saks Fifth Avenue stores and SaksFirst Beauty Rewards.

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Jewelry Events Travel eCommerce 320

Retail TouchPoints

SEPTEMBER 7, 2023

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Open that platform to third-party sellers 3. Exhibit B — how Walmart is building its digital commerce business: See Exhibit A. Create an effective ecommerce platform 2. speaking to the more than 1,000 sellers present at the event.

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Fulfillment Events eCommerce Customer 311

Retail TouchPoints

JULY 12, 2022

It is still much more pleasurable (and often more effective) to stroll through a store than it is to scroll through a website. The largest and closest store to our customer is actually in their pocket ,” McKeel said in an interview with Retail TouchPoints. How AR is Changing the Commerce Experience.

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Apparel eCommerce Toys Omnichannel 363

Retail TouchPoints

AUGUST 24, 2021

Evolution is essential to retail success, even when you’re on top — a maxim Ulta Beauty has embraced over the past year as the industry reinvented itself a rapid pace, according to Kecia Steelman, COO, President of International during her opening keynote at retailX 2021. You have to have that true connection with them.

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Retail TouchPoints

MARCH 28, 2022

And just how will they manage to do that? At the end of February 2022, the company made a significant mark on the Big Apple, opening a 7,974-square-foot flagship in SoHo. By “breathing life” into their motto: “Life is for fun!” They seek well-designed, practical and enjoyable products, and do not sacrifice quality or design for price.

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Retail TouchPoints

JUNE 6, 2022

Collaboration is the new competition; it was back in 2013 that Harvard Business Review used this sentence to headline an article on how to drive large-scale social change through collaboration. Walmart, which acquired MeMD in May 2021, is offering virtual mental health care in addition to its counseling services with Walmart Health.

Retail 253

Retail Operations Channel Supplies 253

Groove

MAY 15, 2023

Introduction The eCommerce tech stack is the foundation of any successful online business. Choosing the right tech stack for your eCommerce store is crucial for ensuring a seamless user experience, scalability, and integration with other essential business processes. Analytics integrations (e.g.,

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eCommerce Magento Merchant Services WooCommerce 195

Retail TouchPoints

DECEMBER 7, 2020

At a time when many brands are reassessing their brick-and-mortar footprints and closing locations, it’s evident that Men’s Wearhouse is prioritizing in-store innovation. has seen great success after unveiling a “next-gen” store concept this past September in Shenandoah, Texas. Its parent company Tailored Brands, Inc. ,

Customer 299

Customer Omnichannel Technology Customer Experience 299

Retail TouchPoints

APRIL 30, 2021

In March 2020, the retail (and general economic) situation looked dire, with lockdowns shuttering stores across the U.S. and retailers scrambling to scale their online offerings. Cut to March 2021 — a second stimulus package, the American Rescue Plan (ARP), is signed into law, and online spending surges to record-breaking heights.

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eCommerce Travel Books Electronics 205

Retail TouchPoints

MAY 18, 2023

between January and February of 2023 — they are still some way behind the comparative period of 2021. To continue on a positive trajectory, the retail sector must focus on the growth being driven by consumers’ continued adoption of online shopping. Consumers face uncertainty buying products online, with an endless variety of options.

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Improvements PPC Retail Financial Services 255

Retail TouchPoints

JANUARY 12, 2021

Chapter One of the 2021 National Retail Federation Big Show may be online instead of in-person, but that isn’t stopping the NRF from putting together an all-star lineup. Consumer behavior: Making sense of the aftermath of uncertainty: Preliminary research shows that collective consumer sentiment is shifting weekly.

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Retail TouchPoints

AUGUST 30, 2021

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Target’s physical comparable sales grew 8.9%

Consumer 324

Consumer Toys Department Stores Fulfillment 324

Retail TouchPoints

AUGUST 10, 2021

The How Retail Organizations Can Boost the Bottom Line While Helping Minority Businesses Succeed session will feature BlackBusinessList.com Founder Stephen Wicks as well as Jomaree Pinkard of Hella Cocktail and Maranda Walker Dowell of Joe’s Gourmet. Rethinking the Brick-and-Mortar Store. At Chicago’s McCormick Place, Aug.

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Events Supplies Omnichannel Consumer 264

Retail TouchPoints

JANUARY 11, 2021

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. Real-time data is the key for 2021. The question of when — or if — a return to normal is in sight is still being pondered.

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Small Business Retail Retail eCommerce Social Media 238

Retail TouchPoints

OCTOBER 27, 2021

Ulta Beauty plans to maintain its growth with 50 new store openings each year, enhanced last mile options and investments in media and AI, including the launch of an in-house retail media network. The retailer’s new “Beauty to Go” commitment promises that all buy online, pick up in-store (BOPIS) orders will be ready within two hours.

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Retail Consumer Channel Technology 248

Retail TouchPoints

SEPTEMBER 8, 2021

adults say they begin their online shopping search on Amazon. Each time Amazon added a new feature or sped up delivery times, shoppers’ expectations for all online shopping experiences increased. today, meaning that in terms of purchasing power, 2021 Amazon Prime members are only paying ~$10 more per year than they were 15 years ago.

Merchant Services 236

Merchant Services Shipping Costs Payment Services Fulfillment 236

Retail TouchPoints

MAY 21, 2021

Tech giant Google will debut its first-ever physical retail store, opening to the public in the summer of 2021. Customers also will be able to shop online at GoogleStore.com and pick up their orders in-store. Google also plans to host how-to workshops in the space throughout the year.

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Workshop Blog Channel Retail 201

Retail TouchPoints

FEBRUARY 25, 2021

The retailer has been building out its online capabilities in multiple ways, including launching the Walmart+ service , expanding autonomous delivery pilots and creating new tech to make grocery delivery more convenient. The retail giant has been open to adding more brands and working with its partners both online and in-store.

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BigCommerce Merchant Services eCommerce Platforms Shopify 182

Retail TouchPoints

APRIL 25, 2023

Consumers expect convenient, interactive shopping experiences, from online to in-store and everything in between. Brands like Wayfair and Ikea offer their mobile users an AR feature that allows them to use their phone’s camera to virtually preview how an item would look in their home, true to size.

Technology 259

Technology eCommerce Shipping Costs Games 259

Retail TouchPoints

AUGUST 5, 2021

Time that consumers spent sheltered in place was largely spent browsing and buying online and scrolling through social networks, and experts believe consumers’ evolved digital behaviors are here to stay. The baseline must be for malls and centers to have a persuasive online presence with links through to retailers’ websites. “The

Merchant Services 264

Merchant Services Omnichannel Fulfillment Consumer 264

Retail TouchPoints

NOVEMBER 10, 2023

Top Retail Media Networks Top Retail Media Service Providers Types of Retail Media Onsite vs Off-site Retail Media The New Arena: In-Store Retail Media This page was last updated on Nov. This special Retail TouchPoints resource hub will be regularly updated with the latest news, stats, trends and developments in retail media.

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Retail TouchPoints

APRIL 25, 2022

However, return policies actually have a major influence on whether shoppers go through with a transaction — particularly for increasingly popular online purchases. It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy products in the first place (and rightly so).

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Gifts eCommerce Webinar Consumer 277

Retail TouchPoints

AUGUST 1, 2022

When the mobile game “Pokémon GO” made a splash in 2016, global audiences got their first taste of just how engaging augmented reality experiences could be — and brands took notice. These experiences are the newest flavor of social commerce that is redefining the retail shopping experience — both online and in-person.

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Customer Experience Customer Clothing Gifts 316

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. retail sales. Returns can be an excellent opportunity to sell something new to a known customer.

Online Retail 299

Online Retail Retail Technology Arts 299

Retail TouchPoints

MARCH 31, 2021

Online is now the preferred method of shopping. This article examines how application programming interfaces (APIs) and customer identity and access management (CIAM) technologies are assisting retailers in building a more engaging, efficient and profitable future with their online presence. A recent survey by McKinsey & Co.

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Customer Reference Fashion Article 317

Retail TouchPoints

JUNE 7, 2023

For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. This is no longer science fiction.

Technology 275

Technology Retail Customer Experience Presentation 275

Retail TouchPoints

AUGUST 15, 2022

Following several years of pandemic-driven declines, shoppers are eagerly returning to stores, and that enthusiasm is being echoed in a new upswing in store openings and lease signings. To us this reads as a reduction in footprint , either closing of stores or reducing the size. Brick-and-mortar is back.

Payment Services 229

Payment Services Consumer Travel Banking 229

Retail TouchPoints

JULY 23, 2021

Before they’ve even started, the 2020 2021 Olympic Games have already made history. Despite everything that’s happened in recent weeks, the opening ceremony will take place as (re)scheduled July 23, 2021. How will the splintering of viewership across media channels impact the resonance of advertising campaigns?

Games 306

Games Retail Events eCommerce 306

Retail TouchPoints

APRIL 16, 2024

Even the best products and online storefronts fall flat if customers aren’t happy with one tiny part of their experience. Higher NRR indicates satisfied customers who are likely to spend more over time, opening doors for strategic initiatives like promotions, upselling and plan upgrades. that keep them coming back for more.

eCommerce 147

eCommerce Improvements Consumer Customer 147

Retail TouchPoints

AUGUST 30, 2021

Here’s how it worked. It began in 1934 as a small five-and-dime store founded by Harry and Mary Zimmerman in the town of Pulaski, Tenn. After leaving the wholesale business, the couple opened Service Merchandise, Inc., the first of what evolved into a chain of catalog showrooms that opened in 1960 in downtown Nashville.

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Multi-channel Payment Services Channel Jewelry 274

Retail TouchPoints

AUGUST 19, 2021

That’s what we’ve been tracking in other countries, so the question for retailers is: How significant is that peak going to be in the U.S. and how long will it last? They attempted to beat the rush by shopping earlier and more frequently — especially online. Orschell explained that before the Delta variant hit the U.S.,

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Supplies Consumer Omnichannel Multi-channel 299