Retail TouchPoints

DECEMBER 14, 2023

in the immediate weeks following the opening; conversely, closing stores has an even greater negative impact on retailer performance, resulting in an 11.5% The latest study shows that a new store opening boosts online sales in the trade area surrounding that store by an average of 6.9%

Department Stores 162

Department Stores Omnichannel Apparel Consumer 162

Retail TouchPoints

MAY 17, 2023

There’s a special type of brand interaction that can only take place in stores. It’s one of the main reasons so many digitally native, direct-to-consumer (DTC) brands have invested in opening stores. Alec Zaballero: Boll & Branch embodies timeless American style and a new take on luxury.

Customer Experience 276

Customer Experience Customer Retail Consumer 276

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. On its own, Shopify is one of the most robust eCommerce platforms. For example, a Shopify CRM can help B2B businesses with segmentation and enhanced customer profiling.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Groove

FEBRUARY 20, 2024

However, to effectively scale an e-Commerce business, it's important to integrate a customer relationship management (CRM) tool into your Shopify store. On its own, Shopify is one of the most robust eCommerce platforms. For example, a Shopify CRM can help B2B businesses with segmentation and enhanced customer profiling.

Shopify 358

Shopify eCommerce B2B Live Chat 358

Retail TouchPoints

APRIL 3, 2024

Joyleaf, which opened in late 2023, is organized and merchandised by type of product rather than by brand: all the edibles, for example, are grouped together as a category, as they would be in a supermarket. Ackerman shared how his experience and retailing philosophy informs Joyleaf’s upscale, female-friendly store.

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Customer Retail Information Operations 268

Retail TouchPoints

NOVEMBER 20, 2023

Like many other DTC brands, True Classic made its first big impression online — in its case with a series of humorous, fast-paced, mildly homoerotic commercials. But rather than going solo right away, True Classic partnered with retail services company Leap to operate five stores in Los Angeles, Chicago, Washington, D.C.

Apparel 236

Apparel Operations Channel Clothing 236

Retail TouchPoints

DECEMBER 8, 2023

With the new grocery delivery subscription, Amazon said it is aiming to build a “best-in-class grocery shopping experience” both online and in stores that meets the needs of its diverse customer base. The service — which is being tested in Denver, Sacramento, Calif. and Columbus, Ohio — will cost Prime members an additional $9.99

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Subscription Travel Marketing Other 264

Retail TouchPoints

OCTOBER 13, 2022

Brands are going to build their own first-party data, and DTC brands are at an advantage because of where they come from — they have been capturing that information online from the beginning, ” said Michael Della Penna, Chief Strategy Officer at consumer intelligence agency InMarket. Opening Brick-and-Mortar Stores Can Jumpstart DTC Growth.

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Omnichannel Consumer Outdoor Channel 295

Retail TouchPoints

SEPTEMBER 27, 2023

For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried. It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory.

Social Media 299

Social Media Multi-channel Consumer Comparison Shopping 299

Retail TouchPoints

SEPTEMBER 20, 2023

The brand — which started back in 2015 with the goal of reinventing the classic Hawaiian shirt — now offers a full range of resort wear for men, women and children and just marked the opening of its first flagship…in Charleston, S.C. A big question right now for a lot of DTC brands is how to acquire new customers, how to sell more product.

Events 264

Events Outdoor Travel Clothing 264

Retail TouchPoints

OCTOBER 9, 2023

It has only been a few years since ecommerce flipped the switch on brick-and-mortar, but the use of the term doesn’t fully convey the role that retail stores play in modern business. The intersection of traditional shopping and ‘online experiences’ is unavoidable. When did you notice that your favorite store had changed?

Supplies 306

Supplies Fulfillment Retail Omnichannel 306

Retail TouchPoints

JANUARY 31, 2024

We wanted to take a really disciplined look at the channels consumers are using, why they choose these channels at different times and how the economy impacts these decisions as well as the brands they shop in general.” The 2024 Connected Retail Report includes a survey of 1,012 U.S.

Shipping Costs 264

Shipping Costs Consumer Mobile Channel 264

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations. Making Events More Effective.

Omnichannel 318

Omnichannel Events Operations Technology 318

Retail TouchPoints

OCTOBER 25, 2023

We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker. We’re getting to the point where EX puts a cap on how good your CX can be,” said Walker. Looking for even more data and insights to power your approach ? Check out the Retail Strategy & Planning Series on-demand.

Multi-channel 317

Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

JULY 25, 2022

Best Buy will open its first ever small-format, digital-first store in Monroe, N.C. The Monroe store will feature a curated product selection, access to services including Geek Squad and new ways to pick up purchases, including pickup lockers. However, shoppers can still order them online and pick them up at the Monroe location.

Gifts 288

Gifts Management Marketing Customer 288

Retail TouchPoints

JANUARY 23, 2024

Sucharita Kodali, Forrester VP and Principal Analyst, agreed, but noted that the big question is whether the 40,000 attendees are “actually going to open their wallets and spend more on the technologies they need to differentiate themselves,” she said. Is the digitization of in-store experiences driving a context collapse for consumers?

ACH 283

ACH Multi-channel Technology Customer Retention 283

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. As a result, emerging brands, especially those operating primarily online, have a unique opportunity to break into brick-and-mortar by leveraging prime real estate.

Operations 334

Operations Omnichannel Customer Experience Consumer 334

Retail TouchPoints

MARCH 12, 2024

After opening the brand’s first brick-and-mortar location since its 2018 bankruptcy in July 2023, the company has now announced plans to bring Babies ‘R’ Us shop-in-shops to 200 Kohl’s locations this year. The first Babies ‘R’ Us shops will open in Kohl’s this August, with plans to roll out to approximately 200 stores by fall 2024.

Toys 147

Toys Apparel Gifts Events 147

Retail TouchPoints

APRIL 17, 2024

Despite how advanced and hyperconnected our society is, there’s been a growing epidemic of loneliness, particularly among teens. Despite how advanced and hyperconnected our society is, there’s been a growing epidemic of loneliness, particularly among teens. As social animals, we’re hardwired for human connection.

Consumer 130

Consumer Leisure Customer Books 130

Retail TouchPoints

AUGUST 14, 2023

Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Photo courtesy of Babylist Digital platform Babylist will open its first-ever permanent flagship showroom in Beverly Hills, Calif.,

Games 246

Games Retail Consumer Events 246

Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers.

Shipping Costs 239

Shipping Costs Shipping Labels Shipping Consumer 239

Retail TouchPoints

JUNE 15, 2022

Forever 21 will expand its presence in China with a physical store slated to open later in June 2022, according to a WeChat post seen by Reuters. The store is slated for the Jingjiang Impression City shopping center in Taizhou, a city located near Shanghai. ET to learn more about how to navigate this space.

Webinar 274

Webinar Fashion eCommerce Marketing Operations 274

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur began with the September 2022 opening of a 550-square-foot store on the Upper East Side of Manhattan. LaFleur, discussed how the brand tested the physical store concept prior to the COVID-19 pandemic and has continued to gauge the evolution of its customers as it builds its brick-and-mortar strategy.

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Customer Shipping Events Clothing 278

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I I think what’s going to be interesting is, how do we rebound in 2022?” I think what’s going to be interesting is, how do we rebound in 2022?”

Shipping Costs 328

Shipping Costs Travel Omnichannel Leisure 328

Retail TouchPoints

JUNE 1, 2022

Set to open June 16, 2022 in Williamsburg, Brooklyn, the tech giant’s newest store will be located just across the East River from its first, in Manhattan ’s Chelsea neighborhood. In the case of the Brooklyn store this will include an installation by Brooklyn-based artist Olalekan Jeyifous at the entrance.

Workshop 278

Workshop Events Blog Operations 278

Retail TouchPoints

OCTOBER 8, 2021

Slowly but surely Amazon is taking its brick-and-mortar act “across the pond,” opening several different types of physical stores in the UK. Closer to home, Amazon is reportedly planning to open department stores in the U.S. Closer to home, Amazon is reportedly planning to open department stores in the U.S.

Electronics 315

Electronics Clothing Department Stores Toys 315

Retail TouchPoints

MARCH 20, 2024

but the company also has worked with its portfolio of luxury clients on a range of new store designs and experiences. In an interview with Retail TouchPoints , Plenert outlined five key store design and experience lessons from the luxury sector. When they go shopping, they want to be treated specially.

Social Media 278

Social Media Specialty Retailers Department Stores Presentation 278

Retail TouchPoints

JUNE 17, 2022

B2B brand discovery platform Product Guru is bringing its online service — which connects brands and retailers — to the real world, with plans for a series of temporary concept stores in London. Each concept store will be centered on a particular category, including health and beauty, home and gifting, and food and drink categories.

Beauty and Health 289

Beauty and Health Retail Events B2B 289

Groove

MARCH 11, 2024

It takes a lot of work to get customers to your eCommerce store. Whether you use SEO best practices, social media, or your customer email list, once a customer arrives at your online storefront, you want them to convert and not leave a Klaviyo abandoned cart. According to Hubspot, 73.9% What Is An Abandoned Cart Email?

X-cart 195

X-cart Merchant Services Shopping Carts Shipping Costs 195

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.

Retail 289

Retail Supplies Operations Technology 289

Retail TouchPoints

OCTOBER 18, 2023

But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play. The 1,600-square-foot store is located in The Westchester shopping mall in White Plains, N.Y. 6, 2023, just ahead of the holiday shopping rush.

Toys 260

Toys Arts Consumer Retail 260

Retail TouchPoints

JUNE 1, 2022

Shoppers are returning to stores, again. In the ChaseDesign Q1 Shopper Sentiment Survey, 85% of people said, “I plan to shop in physical stores more in 2022 than last year.” This drove the 18% sales growth last year in brick-and-mortar stores, while ecommerce sales grew 14%. COVID drove shoppers online of necessity.

Retail 299

Retail Games Magazine Demo 299

Groove

APRIL 4, 2024

Ever wonder how your Shopify store is doing against the competition? Through our 15+ years in business, we have seen first hand that our client base wanted to see how they compared to their competition. Join The Shopify Benchmark Group How Do I Join The Shopify Performance eCommerce Benchmark Group?

Shopify 150

Shopify Payment Services eCommerce Merchant Services 150

Retail TouchPoints

FEBRUARY 14, 2024

The site, aimed at bringing off-price inventory from Simon’s malls online, now features more than 300 brands and as of last September, sales were up 100% year over year. Retail TouchPoints: What makes SPO stand out in the sea of other marketplaces? Companies like Simon have such a unique opportunity because they are so close to the last mile.

Fulfillment 237

Fulfillment eCommerce Other Consumer 237

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. The situation is akin to Maslow’s Hierarchy of Needs , a model proposed by an American psychologist in 1943 to describe how human beings find motivation, grow and flourish.

Merchant Services 288

Merchant Services Shipping Costs Payments Payment Services 288

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer Food and Beverages Retail Apparel 264

Retail TouchPoints

APRIL 26, 2022

Rapid delivery services are changing the convenience store landscape by adding even more options for hungry shoppers to stock up on what they need on their own schedules. The rapidly growing retailer, which raised $100 million in a February 2022 funding round, plans to open 25 new stores in 2022 , with more coming in 2023.

Payment Services 264

Payment Services Omnichannel Shipping Costs Operations 264