Retail TouchPoints

SEPTEMBER 9, 2022

in tech and industry conversations undoubtedly is impacting digital transformation plans, as brands and retailers strive to adapt to new customer behaviors and expectations. environment is impacting retail industry priorities. The rapid emergence and dominance of Web 3.0 As a subsidiary of Emerald Holding, Inc.

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Customer Loyalty Consumer Goods Customer Experience Technology 304

RetailDive

JANUARY 8, 2024

Improving the employee experience goes a long way to improving customer experience, writes Lindsey Peters, Retail and Consumer Goods Industry Lead at Celonis.

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Customer Experience Customer Consumer Goods Retail 98

Retail TouchPoints

MARCH 18, 2024

It’s not a surprise how important the data is to AI; that’s the bedrock in this report,” said Rob Garf, GM of Retail and Consumer Goods at Salesforce in an interview with Retail TouchPoints. I really agree with Rob that AI is the new UI, and it shows how fast the retail industry is looking to change shopper behavior.”

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Retail SEO Operations Consumer Goods 317

Retail TouchPoints

OCTOBER 24, 2023

Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs. However, discretionary spending is expected to drop as the federal student loan pause ends in the fall, leaving consumers with less buying power and putting pressure on revenues.

Retail 289

Retail Supplies Operations Technology 289

Groove

FEBRUARY 27, 2024

Santiago, with a rich background in consumer goods and digital sectors, dives into Cutter & Buck's transition from a golf-centric brand to a premium lifestyle label with long-lasting, consumer-favorite products. Ethan is an industry expert in eCommerce, e-marketing, and the dynamic technologies behind them.

eCommerce 195

eCommerce Apparel Operations Multi-channel 195

RIS News

DECEMBER 19, 2023

Roughly one year after ChatGPT’s oxygen-sucking public debut, the retail and consumer goods industry is grappling with a host of evolving challenges in the use, adoption, and scaling of artificial intelligence.

Consumer Goods 97

Consumer Goods Retail Consumer 97

Retail TouchPoints

FEBRUARY 27, 2024

Providing regular employee training on cybersecurity best practices, such as recognizing phishing attempts, is seen as industry standard in avoiding breaches. As the retail industry continues to navigate an evolving digital landscape, the importance of robust cybersecurity measures is key.

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Retail TouchPoints

MAY 13, 2022

The change will allow Ruben to focus on industry leadership, sustainability and Trove’s growth strategy. . Her career, spanning more than 20 years, includes general management, marketing and commercial responsibilities including global consumer goods, payments, ecommerce and digital marketing.

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Payment Services Consumer Goods Management Operations 278

RIS News

DECEMBER 19, 2023

As part of the CGT/RIS Executive Council, Saurabh Atri brings a deep understanding and enthusiasm for retail and consumer goods technology to the table, offering a unique lens through which to navigate the challenges of an industry in constant motion

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Consumer Goods Technology Consumer Retail 85

Retail TouchPoints

JUNE 26, 2023

The adult beverage industry has been slower than most to come online. The complicated patchwork of state laws governing the sale of alcoholic beverages has been one factor, but this particular industry’s digital revolution also has been delayed by its inherent structure. There’s a middleman, which is the distributor.”

Food and Beverages 278

Food and Beverages eCommerce Fashion Information 278

Forrester eCommerce

SEPTEMBER 28, 2018

For many in the retail and consumer goods industries, this is the most crucial time of the year. The holiday season is upon us once again. Bonuses are made or lost during the holiday season as some toys, electronics, and clothing items become the hit of the season and others fall flat. We know customers […]

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Search Marketing Toys Electronics Clothing 240

Retail TouchPoints

JULY 19, 2023

In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even said they want to leave the industry entirely. According to a 2022 analysis , the turnover rate for hourly in-store retail positions is 75.8%.

Technology 228

Technology Mobile Customer Experience Download 228

ROI Revolution

AUGUST 19, 2019

Those tariffs will touch upon a number of consumer goods typically bought online, including shoes, clothing, leather goods, luggage, toys, and games. of retailers said the tariffs are hurting sales , which may be a result of many passing their increased costs along to consumers. Looking for more industry insights?

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Social Media Toys Supplies B2B 68

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. But what do those who are directly involved in decision-making — marketers on one side, consumers on the other — really think about this shift?

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Retail TouchPoints

DECEMBER 14, 2021

There’s been a similar situation in terms of the distribution of all manner of consumer goods. That’s a dramatic shift in the way people are acquiring consumer goods. In 1995, 97% of all retail sales in the U.S. took place in brick-and-mortar stores. Now, about 25 years later, it’s at about 70% to 75%.

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Consumer Goods Consumer Channel B2C 264

Retail TouchPoints

JUNE 6, 2023

Brands are still in the early days of predicting vintage clothing demand, utilizing a combination of data analysis, market research and industry trends. Lindsey Peters is Retail and Consumer Goods Industry Lead at Celonis. Accurate demand forecasting is crucial for all merchants — recommerce players included.

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Shipping Costs Clothing Merchant Services Shipping 278

Retail TouchPoints

JANUARY 13, 2023

The 2022 holiday season showed slow, but steady, improvement for the retail industry. As economic headwinds curbed spending capacity, online retail grew in the U.S. but at its lowest rate in years: up 3.5% billion, according to Adobe Analytics. Global digital sales topped $1.1 trillion for the season, while sales in the U.S.

Electronics 292

Electronics Toys Small Business Retail Sporting Goods 292

RetailMinded

AUGUST 17, 2023

ASD Market Week, the nation’s premier consumer goods trade show connecting retailers and vendors across categories that include home goods, apparel, accessories, beauty and more, will once again welcome the Independent Retailer + Sellers Conference produced by Retail Minded.

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Marketing Retail Accessories Arts 98

Retail TouchPoints

SEPTEMBER 29, 2022

Where the two sides do meet is with nearly all the senior retail executives agreeing that today’s consumer expects retailers to operate in a more sustainable way. But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. A Starting Point.

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Retail Fashion Supplies Apparel 362

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 273

Retail Beauty and Health Omnichannel Operations 273

Retail TouchPoints

MAY 1, 2023

Investment Darlings: Sustainability, AI and Personalization While the industry is rife with new brands designed to challenge the marketplace and offer consumers more pointed solutions, investors are considering the ripple effects of external forces, like inflation, that will undoubtedly impact the long-term ROI of their investments.

Retail 238

Retail Beauty and Health Omnichannel Operations 238

Retail TouchPoints

MAY 10, 2023

Andrew Lynch is President and Co-founder of Zipline Logistics , an award-winning North American 3PL that specializes exclusively in the transportation of retail consumer goods.

Supplies 278

Supplies Technology Shipping Costs Food and Beverages 278

Retail TouchPoints

NOVEMBER 28, 2022

The Aii, which covers 186 companies across 20 industries, is based on results of a survey of more than 7,000 consumers for a shopper’s-eye view of which retailers are the most innovative. Apple is the standout retailer in the study — its Aii score of 84.2 is not only the highest among retailers but the highest in the survey.

Department Stores 290

Department Stores Consumer Consumer Goods Retail 290

Retail TouchPoints

MAY 11, 2023

“Ultimately, companies are still primarily defined by their core offerings — whether that’s a financial institution providing a bank account, a retailer creating this season’s new hot outfit, or a hospital offering life-saving surgery,” said Carrie Tharp, VP, Strategic Industries at Google Cloud in a blog post.

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Banking Blog Consumer Goods Fashion 297

RetailWire

MAY 5, 2023

retailers posted the most job cuts in April, bringing the industry’s total for 2023 to 36,000, according to a report by Challenger, Gray & Christmas.

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Retail Consumer Goods Consumer Article 52

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

Enter Artificial Intelligence (AI), a game-changing technology that is revolutionizing the way businesses approach marketing in these industries. AI is reshaping the business world as today’s future-ready retailers and consumer goods manufacturers leverage technology to streamline operations and connect more closely with consumers.

Marketing 95

Marketing Retail Customer Loyalty Games 95

RTP blog

JANUARY 17, 2018

M-Industry, one of the world’s largest private label consumer goods companies and a subsidiary of Switzerland’s largest retailer and supermarket chain, Migros Group, recently launched a new IBM-designed mobile offering to transform how employees from their promotion agency work.

Mobile 300

Mobile Retail eCommerce Shipping Costs 300

Retail TouchPoints

AUGUST 16, 2021

By some accounts, the costs associated with returns can be over 8% of the total sales in consumer goods. And in a world where personal connections with the consumer are precious and often rare, they provide a valuable touch point with the customer. What are the labor costs, holding costs, handling costs and transportation costs?

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

FEBRUARY 18, 2021

“There are some business types — for example large grocery or big box stores — where appointments may not be a requirement in the future,” said Cimarron Buser, President and CEO of the Appointment Scheduling & Booking Industry Association (ASBIA) in an interview with Retail TouchPoints.

Retail 311

Retail Beauty and Health Books Omnichannel 311

Wiser

MARCH 13, 2024

Understanding the structure of retail and key account teams within the Fast-Moving Consumer Goods (FMCG) industry is crucial for anyone looking to make a mark in this field. Conclusion In the dynamic FMCG industry, the success of a brand heavily relies on the seamless interaction between its retail and key account teams.

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Retail Multi-channel Management Document 78

RepslyBlog

MARCH 3, 2022

Like Repsly, they are a company that makes business software for the specific use cases and needs of the consumer goods industry. Today we would like to introduce you to one of our friends, UpClear. And like Repsly their solutions are used in the sales process, albeit at different times and for different purposes.

Management 52

Management Consumer Goods Retail Consumer 52

RetailMinded

FEBRUARY 15, 2023

The Independent Retailer Conference holds their flagship conference twice a year on-site at ASD Market Week, which brings together 40,000+ attendees and 1,800 sellers in the wholesale merchandise industry. ASD Market Week brings together 40,000+ attendees and 1,800 sellers in the wholesale merchandise industry.

Marketing 98

Marketing eCommerce Retail Presentation 98

Retail TouchPoints

DECEMBER 15, 2021

Though every brand has desired perceptions unique to its industry, let’s go through a few value propositions that customers will appreciate no matter which vertical you’re in. Unsurprisingly, ease of doing business is key among customer preferences. Funda Whitaker is Senior Director, Research and Insights at InMoment.

Customer Experience 306

Customer Experience Customer Social Media Presentation 306

Retail TouchPoints

SEPTEMBER 29, 2020

Speakers included industry experts from RSR Research, Coresight Research and Creative Realities as well as retail executives from companies including Office Depot and Regina Andrew Design. Increased digital competition will heighten the need for retailers to satisfy consumers.

Webinar 278

Webinar Payment Services Shipping Costs Retail 278

Retail TouchPoints

MAY 17, 2022

Virtual goods like Atari shoes in The Sandbox and Monster Energy drinks in ‘Death Stranding’. Fashion/luxury, CPG/consumable goods, clothing/shoe brands. It positively affects a user’s experience by providing a product or enhancement that possesses value in the environment it’s distributed in. Brands that will benefit?

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Fashion Events Presentation Travel 266

Retail TouchPoints

JUNE 17, 2021

As Accenture notes , the retail industry is quickly reaching the peak of the AI hype curve, as 86% of retailers are experimenting with it to forge new paths to growth. Retail historically has been considered an industry with an overabundance of data. Data-Scarce vs. Data-Rich Environments.

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Retail Fashion Events Consumer 156

Retail TouchPoints

APRIL 30, 2021

According to Adobe this indicates that despite increased consumer interest in ecommerce, a significant portion of shoppers are abandoning carts, or foregoing online altogether, after finding that the experience doesn’t meet their needs. In Addition to Stores, Consumers are Hitting the Skies.

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eCommerce Travel Books Electronics 217