Forrester eCommerce

DECEMBER 22, 2020

When you roll back the tape a few months, healthcare providers were able to (very quickly) stand up virtual care capabilities without having to go through the intensive HIPAA compliance protocols required in the healthcare industry. Some […].

Customer 545

Customer 545

Forrester eCommerce

JULY 10, 2023

We analyzed the 2022 data to assess data breaches across seven primary industries: manufacturing; retail and wholesale; business services and construction; utilities and telecommunications; financial services and insurance; public sector and healthcare; and […]

Telecommunications 369

Telecommunications Financial Services Retail Management 369

Retail TouchPoints

APRIL 26, 2024

It’s all part of what the company described as the “latest step to leverage its neighborhood pharmacies into fast-growing areas of healthcare.” The new Walgreens Specialty Pharmacy division combines the company’s existing specialty assets and fully integrates AllianceRx. due to the increasing prevalence of chronic disease.

Supplies 147

Supplies Management Marketing 147

Forrester eCommerce

JANUARY 21, 2022

If there was a book, movie, or a Netflix series on the US healthcare industry today it would aptly start with the Charles Dickens quote: “It was the best of times…” “COVID was an accelerator for us,” according to the SVP & CIO of Sentara Healthcare. Since the start of the pandemic, the transformation and […].

Books 352

Books Customer 352

Retail TouchPoints

SEPTEMBER 1, 2023

Brewer helped drive the company’s significant strategic pivot into healthcare, which included three strategic acquisitions to expand and accelerate Walgreens Boots Alliance’s consumer-centric healthcare offerings.

Consumer 262

Consumer Management Fulfillment Supplies 262

Retail TouchPoints

AUGUST 29, 2022

31, 2022, but the company isn’t abandoning its larger goal to disrupt the healthcare industry. As we take our learnings from Amazon Care, we will continue to invent, learn from our customers and industry partners, and hold ourselves to the highest standards as we further help reimagine the future of healthcare,” Lindsay added.

Operations 312

Operations Technology Customer Marketing 312

Forrester eCommerce

JUNE 3, 2021

Creating connected, empowered, consumers in healthcare will address three major industry pain points: containing chronic care costs, keeping individuals healthy, and decreasing healthcare inequalities. Healthcare organizations must create cost friendly consumer engagement strategies to reap these benefits.

Consumer 308

Consumer Improvements Technology Customer 308

Retail TouchPoints

DECEMBER 15, 2023

Healthcare has been deemed the new battleground for retailers — from behemoths like Walmart and Amazon to traditional drugstore players like CVS and Walgreens. The company has spent the last few years bolstering an end-to-end experience that spans shopping, healthcare and services.

Fulfillment 276

Fulfillment Customer Channel Operations 276

Retail TouchPoints

AUGUST 2, 2022

Discount retailer Dollar General has appointed four members to its healthcare advisory panel as it continues to explore opportunities in medtail and healthcare — a process that began in earnest with the July 2021 appointment of Chief Medical Officer Dr. Albert Wu.

Fulfillment 277

Fulfillment Management Retail Other 277

Retail TouchPoints

OCTOBER 13, 2022

Walmart is getting deeper into the healthcare industry with the launch of the Walmart Healthcare Research Institute (WHRI), to increase community access to healthcare research that could lead to safer and more equitable higher quality healthcare.

Improvements 258

Improvements Customer Information Retail 258

Forrester eCommerce

JUNE 21, 2021

Over the last year the healthcare industry flexed its strength and accelerated digital transformation timelines at an unimaginable rate. At this mid-point of 2021, healthcare providers (HCPs) must continue to focus on optimizing their newly adopted and expanded care modalities.

Customer Experience 264

Customer Experience Customer 264

Retail TouchPoints

FEBRUARY 21, 2024

As part of HHP (Health Hospitality Partners), a healthcare amenities company, Hydra Health has implemented its experience model inside the Geisinger Henry Cancer Center in Wilkes-Barre, Pa. While this model is new and innovative for the hospital and healthcare industry, it is, in a sense, applying some of the most basic retail principles.”

Gifts 262

Gifts Beauty and Health Payment Services Payments 262

Forrester eCommerce

APRIL 10, 2023

Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […] Last week, we published our latest in a series of “State Of” reports for specific verticals.

Financial Services 195

Financial Services Retail Payment Services Customer Experience 195

Forrester eCommerce

DECEMBER 7, 2022

Healthcare and life sciences companies: Fill out Forrester’s executive survey in exchange for personalized feedback on your state of digital experiences, as well as key industry benchmarks.

Gifts 195

Gifts Customer Experience Technology Customer 195

Forrester eCommerce

SEPTEMBER 22, 2020

Emerging technology is always changing, so we wanted to understand the impact on different industries.

Technology 388

Technology Retail Consumer Information 388

Forrester eCommerce

JUNE 30, 2021

Horizontal business applications — as mature as they are — don’t fully support industry-specific workflows that span the front and back office. Healthcare providers must manage a patient’s health journey across practitioners […].

Management 318

Management Customer Experience Customer 318

Forrester eCommerce

FEBRUARY 8, 2022

When we talk with healthcare firms about customer experience, they often ask about best practices from within their peer group, unsure that anyone outside healthcare can really understand the unique complexities of their industry.

Customer Experience 195

Customer Experience Management Customer 195

Forrester eCommerce

OCTOBER 20, 2020

The forced digital transformation of 2020 was just the beginning for the healthcare industry. In 2021, transformation — and not just digital — will continue on a grander scale.

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324

Forrester eCommerce

APRIL 14, 2021

Well, you are seeing the open salvos in an arms race in industry-focused tech as this combination of financial factors make the technology market prime for consolidation. Microsoft will complement its recently developed healthcare cloud products with […]. billion in an all-cash transaction.

Technology 361

Technology Marketing B2B Customer 361

Forrester eCommerce

NOVEMBER 9, 2018

The US healthcare industry is a goldmine for industrial hackers. Despite years of embarrassing data breaches, the industry has yet to respond and remains unprepared for the threat at hand. The Department of Healthcare and Human Services (HHS) has […]

324

324

Forrester eCommerce

OCTOBER 26, 2022

This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […]. If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you!

Financial Services 195

Financial Services Travel Improvements Retail 195

Forrester eCommerce

APRIL 8, 2019

trillion US healthcare industry. Voice presents an opportunity for healthcare organizations (HCOs) to gain access to new consumer data and for consumers to have a convenient way to […]. Amazon has announced that Alexa is now HIPAA-compliant.

Presentation 346

Presentation Consumer 346

Retail TouchPoints

NOVEMBER 11, 2022

billion with an even mix of debt and equity to support the acquisition, which is in line with the company’s recent aggressive moves further into the healthcare sector. Walgreens’ activities are part of the “medtail” movement that has been a strong industry trend for the past several years, and one that hasn’t been confined to pharmacy chains.

Operations 245

Operations eCommerce Marketing Retail 245

Forrester eCommerce

NOVEMBER 11, 2020

Healthcare Leaders: Consider Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. Different firms and industries, including healthcare, face disparate consumer trends, resource availability, and revenue potential during the pandemic and its aftermath. […].

Marketing 235

Marketing Consumer Customer Experience Customer 235

Retail TouchPoints

JUNE 9, 2021

The healthcare space has become increasingly attractive for retailers, and Amazon is quickly becoming a major player. The ecommerce giant entered pharmaceuticals with the purchase of PillPack in 2018 and has since grown its healthcare offerings through the introduction of services such as Amazon Pharmacy in November 2020.

Subscription 281

Subscription eCommerce Retail Marketing 281

Forrester eCommerce

AUGUST 1, 2022

The top health insurers are holding their Q2 earning calls and their discussions reveal key trends on where the healthcare industry.

Customer Experience 195

Customer Experience Customer 195

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business.

Subscription 298

Subscription Payment Services Payments Automotive 298

Forrester eCommerce

NOVEMBER 28, 2018

The healthcare industry is experiencing some much-needed transformation and disruption. Watch the video below to learn what is in store for the future of healthcare. Looking ahead to next year, we made five bold predictions. Click here to […].

Webinar 323

Webinar Customer Experience Customer 323

Forrester eCommerce

OCTOBER 28, 2020

Last month, the US Food and Drug Administration (FDA) launched the Digital Health Center of Excellence (DHCoE), bolstering the shift toward digital that the healthcare industry has already been embracing. Investment in digital health is at an all-time high.

Marketing 276

Marketing Technology 276

Forrester eCommerce

JANUARY 3, 2022

For years Oracle had pockets of horizontal solutions skinned at the edges for healthcare but this acquisition signifies the company’s entry into the industry as a major contender—inheriting one of the two largest […].

Customer 195

Customer 195

Forrester eCommerce

JUNE 25, 2018

Disruption is Bringing Much Needed Innovation to Healthcare Disruption is not new to healthcare, but the entrance of established brands from other industries signals a level of disruption that hasn’t been seen before. Healthcare Organizations take note, innovate now or become irrelevant tomorrow.

Customer Experience 272

Customer Experience Consumer Other Customer 272

Forrester eCommerce

JANUARY 30, 2019

In yet another sign that Apple has its sights fixed solidly on the healthcare industry, the company has secured a strategic partnership with another national health insurer, Aetna. Apple, it turns out, is not just a company that knows how to build high-end consumer electronic devices.

Consumer Electronics 366

Consumer Electronics Electronics Consumer Other 366

Retail TouchPoints

OCTOBER 17, 2022

Earlier in October the retailer launched the Walmart Healthcare Research Institute ( WHRI ) in an effort to build a more equitable healthcare industry. .” The Roku partnership is Walmart’s latest step in expanding beyond retail into becoming a service provider.

Retail 196

Retail Customer Marketing 196

Retail TouchPoints

SEPTEMBER 5, 2023

RTP: Despite being such a key disruptor in the retail industry, Amazon has struggled with its brick-and-mortar efforts. RTP: The retail industry has been facing its fair share of workforce challenges. RTP: You call out healthcare as a big battleground for Amazon and Walmart.

Merchant Services 288

Merchant Services Books Fulfillment Omnichannel 288

Retail TouchPoints

MAY 2, 2023

Workers at the store have cited issues including workplace harassment, substandard pay for the industry below that of independent booksellers, unstable scheduling practices, a lack of structure when it comes to job duties and tasks and favoritism by management.

Department Stores 279

Department Stores Books Management Operations 279

Retail TouchPoints

JUNE 1, 2022

Healthcare is changing the face of retail. Amazon has committed to opening 2,500 in-person healthcare clinics over the next five years. Retailers are increasingly providing X-rays, dental care, mental health counseling and vaccines for up to 80% less cost, and 50% less time, than at traditional healthcare providers.

Retail 299

Retail Games Magazine Demo 299

Retail TouchPoints

FEBRUARY 2, 2022

Witherspoon has extensive experience in high-growth industries, most recently with Shipt parent company Target as the retailer’s SVP of Operations. Witherspoon also has held top operations posts at United Healthcare and the KFC U.S. Kamau Witherspoon. division of Yum!

Operations 264

Operations Supplies Improvements Retail 264