Retail TouchPoints

SEPTEMBER 8, 2022

The common understanding is that in order to control fraud like this, layers of churn-inducing authentication need to be introduced into the customer journey. Inside of that data, the first touch points to look at are a user’s IP address and the device they are connecting to the market with, as soon as they enter the website.

Payment Services 253

Payment Services Payments Social Media Information 253

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Frictionless functions also can introduce new security challenges.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Fabric

FEBRUARY 29, 2024

In this webinar, Mike Micucci, CEO at fabric, joined Kimberley Zatlyn, VP of Product Marketing at fabric, to introduce fabric OMS , a powerful order management system (OMS) that enables retailers to streamline real-time inventory and order fulfillment. He also pointed out that commerce doesn’t end at checkout, it just begins.

eCommerce Platforms 130

eCommerce Platforms eCommerce Payment Services Demo 130

Retail TouchPoints

JANUARY 25, 2022

First, the company has introduced a number of enhancements to its Celebrations Passport loyalty program, including the ability to earn points and unlock perks across the company’s family of brands, which includes 1-800-Flowers.com, Harry & David , Cheryl’s Cookies and Shari’s Berries.

Payment Services 316

Payment Services Workshop Shipping Costs Subscription 316

Smile.io

FEBRUARY 23, 2024

With embedded storefront components like points on the product page, dedicated loyalty landing pages, and redemption at checkout, you keep your loyalty program top-of-mind.   Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our

eCommerce 76

eCommerce Shopify Merchant Services SEO 76

Retail TouchPoints

MARCH 21, 2022

Now more than ever, it is critical for us at Sephora to be able to adapt to the quickly changing retail environment, and that’s especially important at the point of sale,” said Sree Sreedhararaj, SVP and CTO at Sephora in a statement. Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers.

Technology 230

Technology POS Mobile Point of Sale 230

Groove

APRIL 4, 2024

By becoming a part of a BigCommerce Performance Data Benchmarking Group, you get several comparative data points that empower you to pinpoint your operation's strong suits, identify potential areas of enhancement, and construct actionable strategies to refine your online store’s efficacy.

BigCommerce 150

BigCommerce eCommerce Payment Services Merchant Services 150

Retail TouchPoints

JULY 6, 2023

The Starting Point: QR Codes A shoppable TV moment enabled by QR code on NBCU’s Shark Tank. At certain points during the programming, viewers were presented with a QR code that they could scan to be taken to a site where they could shop for outfits the tennis players were wearing.

Banking 325

Banking Payment Services Social Media Mobile 325

Retail TouchPoints

JUNE 8, 2023

Walmart already offers a number of in-store activations for advertisers, including TV walls, self-checkout ads and integrated marketing opportunities, and now the retailer is beta testing the addition of product demos and ad placements on Walmart Radio , the retailer’s in-store audio feed. “We

Demo 266

Demo Retail Omnichannel Marketing 266

FastSpring

APRIL 18, 2024

These include how to account for local pricing and preferred local payment methods, varied buyer behaviors, how to display checkouts with local languages, and much more — all of which can be different for every country you want to sell into. Displaying your checkout in local languages. Research competitor price points.

Payments 78

Payments Presentation Merchant Services Payment Services 78

Retail TouchPoints

MARCH 30, 2023

ChatGPT Unlocks Real-Time, Conversational Personalization on a Previously Impossible Scale The role AI plays in retail is growing, and it’s quickly reaching a tipping point — 80% of industry executives expect their companies to adopt AI-powered intelligent automation by 2027, according to Juniper Research.

POS 289

POS Omnichannel Webinar Point of Sale 289

Smile.io

FEBRUARY 7, 2024

  Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our   With Shopify’s checkout extensibility and Online Store 2.0   Display point balances on individual product pages.  No need for a developer.

Shopify 79

Shopify Food and Beverages Customer Loyalty Merchant Services 79

365 Retail

MARCH 19, 2024

Out of the 500 surveyed B2B buyers, 83% said that they would abandon an e-commerce purchase if no payment terms were offered at checkout, meaning that B2B sellers failing to offer payment terms are missing out on capturing new business and revenue growth. In fact, only 2% of respondents said that they face no issues at checkout whatsoever.

eCommerce 52

eCommerce Payments B2B Merchant Services 52

Smile.io

FEBRUARY 1, 2024

Introducing Smile Plus , a new plan for high-volume brands looking to build customer loyalty effortlessly.  With Smile Plus, brands can customize the buyer’s loyalty journey from the moment they land on your website to even after they checkout. 

Merchant Services 86

Merchant Services Customer Loyalty Shopify SEO 86

Groove

JULY 2, 2019

Implement An Optimized One-Page Checkout. Implement An Optimized One-Page Checkout. When it comes to checkout, brands need to reduce friction and roadblocks. Enter the optimized on-page checkout. One-page checkout makes it easier for users to understand purchase progress and move through checkout stages.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Walmart mandated that its suppliers put it on products by 2022, which has made a big impact on RFID adoption. alongside a large QR code. . A true win-win!

Merchant Services 277

Merchant Services Retail Shipping Costs Customer Experience 277

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. The world of retail has changed drastically for shoppers, and mobile checkout devices have helped retailers big and small not only provide a better customer experience but also increase sales and revenue.

POS 268

POS Payment Services Retail Mobile 268

365 Retail

OCTOBER 6, 2023

New research from Checkout Finance provider, Divido , has found that over a third (35%) of Christmas shoppers plan to make most of their purchases between now and Black Friday weekend. found that 98% of products that were on sale on Black Friday in 2021 were actually cheaper or the same price during other points in the year.

Food and Beverages 113

Food and Beverages Payments Travel Presentation 113

BigCommerce

OCTOBER 30, 2017

a product or a service) and how it may solve a pain point. Therefore, the goal of this stage in the funnel is to make the potential customer aware by focusing on content—or information—that identifies consumer segments, highlights a potential problem and introduces your brand. Introduce yourself. were estimated at $394.9

Payment Services 410

Payment Services eCommerce Social Media Information 410

Retail TouchPoints

APRIL 18, 2023

As a result, shoppers have more touch points with a brand before making a purchase than ever before. VCNs allow for secure, easier checkout for users, without merchants needing to do heavy lifting in their tech infrastructure. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges.

Merchant Services 268

Merchant Services Payment Services Social Media Retail 268

Smile.io

APRIL 15, 2024

Will my points be worth the same value?   That’s because rewards program changes devalue the points currency more often than not, making them less enticing to loyal customers.   The beloved pet supplies brand introduced several changes to its program that made it better. They could redeem 1,000 points for a $2.50

Social Media 70

Social Media POS Gifts Events 70

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Customer engagement Giving associates mobile POS means that a store can bring service to the customer, rather than the customer having to go to a fixed point of service. Sell anywhere.

POS 52

POS Electronics Payment Services Point of Sale 52

Retail TouchPoints

JUNE 27, 2023

At the RICE session Lipsman pointed out that almost all of the $45 million in U.S. For us it really is about having that truly relevant experience, so we’re beginning this fall by testing audio — I think that’s a very natural way to introduce this and still keep the CX experience clean.

Retail 257

Retail White Paper Customer Experience Marketing 257

Retail TouchPoints

JULY 27, 2020

They’re turning to solutions that allow consumers to connect loyalty programs with any payment card and collect points or rewards at checkout. Brands are also delivering contextual loyalty by going beyond dollars and points to identify and celebrate shared values as a way of building connections and fostering a brand community.

Payment Services 150

Payment Services Shipping Costs Sporting Goods Retail 150

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Customer engagement Giving associates mobile POS means that a store can bring service to the customer, rather than the customer having to go to a fixed point of service. Sell anywhere.

POS 52

POS Mobile Payment Services Point of Sale 52

GetElastic

AUGUST 2, 2019

Mobify’s latest edition of the Mobile Commerce Insights Report is filled with Progressive Web App benchmarks, like micro-conversion rates, plus it offers advice on how to solve for some of the major pain points. A low Cart-to-Checkout rate could indicate friction in your cart. Exploring PWA Micro-Conversion Rates.

Customer Experience 137

Customer Experience Improvements Customer Mobile 137

Retail TouchPoints

JULY 7, 2020

Walmart has already eliminated the “Pay Now” button on its touchpads, and grocery chain Publix responded to increasing demand for contactless transactions by introducing Apple Pay and Google Pay in its stores in April. Meanwhile, PayPal has introduced a QR code to limit contact for businesses and consumers. Traditionally, U.S.

Merchant Services 216

Merchant Services Payment Services Payments Small Business Retail 216

Retail TouchPoints

DECEMBER 2, 2021

We’ve used different terms over time — at one point we talked about being personal media, not social media. We are trying to make every piece of content on Pinterest the starting point for a shopping journey ,” said Lurie. “We We want you to be able to pivot into shopping from inspiration at any point.”.

Social Media 236

Social Media Merchant Services Recommendation Shopify 236

Smile.io

FEBRUARY 2, 2024

  Maximize your loyalty program through best practices such as meaningful rewards, a branded look, and accelerated earning with bonus points. offers features that drive results like points redemption at checkout, embedded content, integrations, VIP programs, and loyalty landing pages.    Smile.io coupons have a 3.3x

Customer Loyalty 85

Customer Loyalty eCommerce Customer Merchant Services 85

Retail TouchPoints

JULY 29, 2021

Bojanowski shared key learnings from pandemic pivots such as the Instacart partnership and rollout of Instagram Checkout, and gave us a glimpse of what lies ahead for the beauty retailer in an exclusive interview with Retail TouchPoints. RTP: Was Sephora’s Home Chat feature something that you introduced because of the pandemic?

Live Chat 279

Live Chat Omnichannel Social Media Payment Services 279

365 Retail

JANUARY 12, 2024

Be it shoppers paying by Scan & Go, self-checkout, in checkout-free stores or via Click & Collect: offline retail is becoming increasingly digital. The check-out as the traditional pain point in the customer journey will be re-invented, says Solmsdorff. Cash, cheques and invoices accounted for together 95% of turnover.

Payment Services 62

Payment Services Mobile Payments POS Banking 62

RetailMinded

NOVEMBER 8, 2022

Although self-service checkouts were first introduced in 1986 , they are still far from perfect. on the App Store, which says a lot about how people’s sentiment towards self-service checkouts. . Frictionless checkout makes shopping seamless for everyone.”. Many of today’s versions result in high losses. The App Approach.

Payment Services 97

Payment Services Customer Loyalty Download Technology 97

Retail TouchPoints

SEPTEMBER 10, 2021

Retailers can’t repeat past mistakes with an orchestration platform that locks them into a single provider with a single point of failure. PSPs have highly scalable redundant platforms; bolting a single point of failure on top introduces unnecessary risk. 2) Simplify Compliance and Regulation. 3) Nimbleness Matters.

Payment Services 198

Payment Services PayPal eCommerce Retail 198

Retail TouchPoints

OCTOBER 19, 2022

This commitment to elevating women-led businesses can be found throughout the store with signage that not only introduces these brands’ products but also educates the customer on their backgrounds. Beyond Yoga chose a permanent space in the oceanside neighborhood of Santa Monica, Calif., Santa Monica is an L.A. Using Mission-Minded Signage.

Books 147

Books Shopify Technology Point of Sale 147

Smile.io

FEBRUARY 12, 2024

  Add a signup option at checkout. Build loyalty with first-time customers by enabling email marketing signup at checkout. At a minimum, implement the three must-haves for ecommerce email marketing: welcome, abandoned checkout, and post-purchase automations.   Loyalty & Reward Program Insights from Smile.io

eCommerce 77

eCommerce Marketing Customer Loyalty Multi-channel 77

RTP blog

OCTOBER 12, 2018

Some companies have taken baby steps toward addressing the major pain points customers report, but there is so much more that can be done through technological innovations that have the potential to change the retail landscape. Using this technology innovation, staff is more equipped to answer any customer query at checkout time.

Fashion 150

Fashion Technology Payment Services eCommerce 150

Retail TouchPoints

APRIL 20, 2022

As part of the partnership with Temeka Group, Del Fante and his team were introduced to CS Hudson , which provides “deep domain retail expertise and nationwide footprint to help scale and support our rapid expansion.” Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.”

Retail 354

Retail Social Media Technology Events 354